Évaluations des clients Advantage Storage of Avondale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Advantage Storage of Avondale

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alberto A. le

Évaluation :

After scheduling an over night 24/7 pickup, I arrived at the location, went through the electronic process, received a lockbox code and Boom... upon opening up the box, NO KEY!!! I then waited on the customer service telephone line for over 45 minutes just to talk to someone. Horrible Customer Service.

Stacey H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALFONSO U. le

Évaluation :

The representative who assisted me was professional, very customer service oriented & helpful! Would recommend this location very highly! She was awesome!!

Dieniece W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tonya M. le

Évaluation :

My truck was not available at 8AM, like I reserved it for, and the place didn't open until 9. After speaking to several customer service people they said my truck should be waiting I just needed to look around. I talked for approx 35 minutes to various people, and the district manager Brian ended up speaking to me, and the lady showed up 10 minutes early. She said it was an error on the "traffic" side of Uhaul, that they told her I had changed my mind. After she showed up, it was easy to get because she opened the gate to the locked storage area where the truck was. Super frustrating.

KENYA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

armado N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Isabella E. le

Évaluation :

The office staff were very helpful and did everything to make it easy. Thank you so much

Max C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mariela A. le

Évaluation :

Le client n'a pas laissé de commentaire.

LETOR K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martiniano B. le

Évaluation :

Make sure you charge the correct charges and let the customer know of any extras aplicable fees!

Rhett L. le

Évaluation :

Uhaul.com is poor at best. I was on the phone for over 30 minutes trying to pick a truck at a closed location for 3 days without notice. Had to get the reservation moved to the Avondale location from Tolleson.

Tyrone L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert G. le

Évaluation :

Hired a moving men off your web site. Could not start ar 9 am so we agreed to 11am. At 1050 I receive phone call there vehicle broke down trying to get someone else out the. Received a phone at 1153 am saying they are 15 to 20 minutes away. I want to the gate to let them in no one was there. I called military movers ar 1230 and he told me that they were there I asked where because I was in front of gate to let them in but no one was there. So I canceled my job with military movers llc and i was given an attitude and he got load with me. U haul is were I got them from and they were no help. There on your website you should help your clients out if they are using someone off your site also they should not get paid until they get the job done. I paid them in full on sunday ,the confirmed on monday that they would be there at 11. Spoke to him again on tuesday morning I text him the address and asked him are we still set for 11 am he said yes sir. I had to miss 2 days off work if I don t work I don t get paid. So for that reason alone I will not use any of your services you offer on your site and I will not use your company in the future. If you would read there reviews they have an issue with not showing up that are written on u hauls reveiw page.

Marina R. le

Évaluation :

Keep up the great work!!

JACK A. le

Évaluation :

Drop off was easy and quick.

Willie H. le

Évaluation :

Nothing everything was just fine I would rent form your company again.

Victor M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shaun T. le

Évaluation :

The truck was closer to empty or like 1/8 tank and when I got it it said the truck had about 3/8 tank. I had to get gas and the gas gauge wasn’t working right with the needle moving up as I got gas so I actually over paid and left the truck with a quarter tank of gas. 1/8 to much gas. I can’t get that money back.

Chris S. le

Évaluation :

My only issue is with uhual and not the location. The cost per mile is high in my opinion. It added significantly to our overall cost.

Kourtni R. le

Évaluation :

There were roaches in the U-Haul infested bad

Mark W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Latisha H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan P. le

Évaluation :

Le client n'a pas laissé de commentaire.

RONALD C. le

Évaluation :

Truck was a high mileage worn out vehicle. Worst I have ever rented. Air conditioning was broken, steering worn out front end shakes at 55 MPH and the brakes were grinding.

Waleska G. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIREYA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yen L. le

Évaluation :

Answering telephone calls

Tanya L. le

Évaluation :

Not enough space for parking several trucks for drop off.

jade Y. le

Évaluation :

Due to the the location and how the property is situated, there probably not much that can be done; but having an easier spot to park when returning a Uhaul after hours. The current setup is somewhat difficult if people are not parked within the lines correctly/not pulled up far enough on the longer trailers due to the awkward turn radius of the vehicle and how sharp the turn needs to be to make it around everything.

Nicholas R. le

Évaluation :

Location is great, staff is friendly. Probably was with uhaul it’s self

Larry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Oscar A. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa G. le

Évaluation :

Nothing, we went to the Avondale blvd one for the first time. It was quick, the guy had the truck ready for us when we got there. Only took a few minutes. Great service!!

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl G. le

Évaluation :

It's was overall a great experience. I went to home Depot first and thestaff was not informed and the experience seem too much convoluted. Uhaul is great and know what their doing and how to treat customers

russ R. le

Évaluation :

Very clean and welcoming... the staff is friendly and knowledgeable. I would definitely recommend this location.

Barbara E. le

Évaluation :

Continue with great service and price

Adrianna S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monica M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara B. le

Évaluation :

Please offer trucks with platforms that lower by hydraulic, instead of the pull-out rails.

Paula G. le

Évaluation :

Friendlier customer service and at least a clean windshield. I think the vehicle should start out with a full tank of gas for those who use it for a longer distance. Less than a half a tank of gas.....have never seen this before and have rented vehicles several times. Passenger handle was not secure to door

Mildred S. le

Évaluation :

Nothing to improve.

MICHAEL R. le

Évaluation :

Great customer service!

James R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary Jo M. le

Évaluation :

Thank you for having a uhaul available at your storage. The move was so much easier!

Edwin R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristopher L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roger R. le

Évaluation :

Le client n'a pas laissé de commentaire.

jaime M. le

Évaluation :

Once again, Josh was awesome to deal with! Thank you for providing someone funny and patient!

jaime M. le

Évaluation :

Josh was freakin incredible and so nice! Cheers to him!

Carol D. le

Évaluation :

Le client n'a pas laissé de commentaire.

APRIL S. le

Évaluation :

There was only person in the office. She was working so slowly. She could have been ill, sick, or maybe didn't want to be at work, which can be fine if you aren't working with people who are moving. I had to go to this location due the location I originally scheduled closing with no notice! My movers were coming in half hour and she was taking her time helping the ONE other customer ahead of me. In all fairness she was very nice, the location is clean, I had a newer truck which was nice, and it was quick and easy. There is barely any parking so have someone drop you off.

Yeneneh M. le

Évaluation :

She was amazing

Jenicka G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gina K. le

Évaluation :

As far as I am concerned not one thing. What an amazing team the Manager Josh and assistant Katlyn make! Being in the Customer Relations field myself I can be a very difficult customer just because I expect the best Customer Service that the situation is equipped for. I expect a genuine “what can I do to help you” transaction. With Josh and katlyn in Avondale that is exactly what I got ever single time we interacted!

KIM L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andres R. le

Évaluation :

Well my experience with this location was great although in looking at my bank statement I’m noticing that I have been charged twice , the full amount including the about above what was held as a deposit and now I’m being charged the difference of what held so now I have to go back to the location to dispute the second charge and that’s an inconvenience to me.

korissa E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dirk L. le

Évaluation :

Lower your rates

Ethan S. le

Évaluation :

Very friendly staff.

Cruz O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacy H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janice I. le

Évaluation :

Representative was friendly and efficient. Truck was just what we needed.

Monica D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Guadalupe P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn C. le

Évaluation :

There was no problem with the equipment. The big problem was I didn’t believe I used the mileage I was charged. I called Advantage the dealer that I rented from and they gave me a customer service number I was told to call in turn they couldn’t help and they gave me another number to the field manager that handles that dealer. I called that number three times and got a voicemail. Needless to say I got the run around and nothing was done!!! Very bad customer service!!!!

LaVerne T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lauwana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

le

Évaluation :

Excellent service and very helpful. Appreciated the time the office was open and was thankful what I needed was in stock. Great location as well.

Tezra D. le

Évaluation :

New manager Josh is very friendly and professional. Handle the office well being solo.

Jacqueline M. le

Évaluation :

Too expensive and a rip off

Connie N. le

Évaluation :

services were very helpful

James D. le

Évaluation :

Not everything can go as planned, but the person at this location is always friendly and goes out of her way to help.

Candy C. le

Évaluation :

Let ur customers know how to get in the facility to park the truck after business hours. There is a dropbox for the key but no instructions on how to get into the gate to park the truck.

manuel G. le

Évaluation :

The manager of the facility was nice, the uhaul manager a gentalman was also nice and helpful. Only issue was the uhaul was not available to me at 7am. It was behind the locked gates. Apparently they had someone helping them that day and he didn't put the truck outside for me to get. I was there on the phone till 830 until a manager in a uhaul truck came and brought the truck out and explained the situation. The office manager said they would refund me 50$ for uhaul guarantee since I got it 1.5 hours late. I would recommend the facility but I would not recommend the self pick up service.

ROBERT Y. le

Évaluation :

The Lady was really nice.

Robert A. le

Évaluation :

keep doing the job your doing

MARIO M. le

Évaluation :

Le client n'a pas laissé de commentaire.

sanita A. le

Évaluation :

My customer experience was excellent and without fault!

bernice U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jack G. le

Évaluation :

The ladies were polite and friendly.

Alisha G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frances G. le

Évaluation :

Everything went like clock work and all the extra that came along with the rental lock for truck and dolly

Dwight M. le

Évaluation :

Not sure how you can improve but at the location I was at the lady there was more than helpful, understanding and very kind. By far my best experience renting a truck.

CARLOS S. le

Évaluation :

Le client n'a pas laissé de commentaire.

jorge C. le

Évaluation :

very good attended

Sharon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria F. le

Évaluation :

Le client n'a pas laissé de commentaire.

angela L. le

Évaluation :

Hedi provided excellent customer service

Charles L. le

Évaluation :

Cab smelt like cigarette and back was dirty. Yes only because of miss sherry

DOMINIC G. le

Évaluation :

Customer service was exceptional, highly recommend anyone to go there

Chriag C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark P. le

Évaluation :

Cheryl was excellent. The only problem I had is your ridiculous gas price. And also you guys should have a flat fee. You guys advertise for 20 a day than add a whole bunch of other things so we end up paying out the ass.

Wendy L. le

Évaluation :

Le client n'a pas laissé de commentaire.