Évaluations des clients Advantage Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Advantage Storage

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Burgundy S.
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Rented a truck that was old and had issues, couldn't return right away so put me behind on moving. Got a replacement truck and had to add an additional day since I was behind on moving from the issues with the first truck. Door on 2nd truck kept getting stuck because it was "over adjusted" according to the gentleman who performed roadside assistance. I don't think I was fairly compensated for the inconvenience with not one but two trucks, ended up spending almost $300 for 2 broken trucks. I will not use this location again.

SUSAN J.
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We had already chosen that location to store our furniture, so having it also be the drop off location was really convenient. Thanks very much.

Robert W.
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The location and service of the person from advantage storage was great. The service from uhaul was subpart. I had 2 reservations for 2 trucks. Only the 15 foot was there. The woman called uhaul about the 26 foot and they said I could come pick it up. I was extremely disappointed because I had all my plans and moving people ready for that time. I did not have 45 minutes to wait in line at the other location. They couldn't deliver the truck that they were already supposed to have there. I love uhaul but have been disappointed with the location at Bell and Grand on several occasions.

Anthony E.
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Le client n'a pas laissé de commentaire.

Jacqualine B.
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Nothing, this location is great, Glennis is always very helpful and pleasant. I always go to this location. She is friendly and will brighten your day.

Alan H.
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Very frinedly. Efficient. For us a closer location that the mega-center another 3 miles away. Will definitely rent there again.

Carol T.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Mike P.
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Very helpful and friendly staff. Will go there for all my rental and storage needs.

Skyler B.
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Le client n'a pas laissé de commentaire.

Holly M.
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The customer service was excellent. Allyson was knowledgeable, efficient and friendly. I would give her an A++!

Eric S.
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I picked up with less than full tank and returned a full tank. You are welcome... But I ran over by a few extra miles and got charged. Little unfair.

Scott S.
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Everything was great

ROBERT K.
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Le client n'a pas laissé de commentaire.

Roger S.
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Le client n'a pas laissé de commentaire.

ron W.
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Nice and friendly

Dragic M.
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Unfortunately the uhaul office that called and told me that I had to pick up the truck an hour away, the night before were clueless. I asked if the truck could be transferred to the location that was close to my house and they told me” we don't do that.” That was a lie. The pick up office lady's were really nice but the people that called me on the phone just flat out lies to me and I had to spend 3 hours on our moving day picking up the truck. Also I did not receive my refund for a vehicle hauler I did not take , that was at another location. So no I will probably never go online or call uhaul again.

FRANK CARDINALE P.
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Le client n'a pas laissé de commentaire.

Theresa R.
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The unit I reserved was dirty as hell. There's no current measures to disinfect the units prior to each person utilizing it. I think this is poor planning on behalf of U-Haul. Also there's no accountability for the unit which was disgusting. If I didn't look for the dolly I would have left without one. The unit seems to be having transmission isssues. And I wouldn't rent it to anyone til it's fixed.

Margrett N.
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Representative was extremely knowledgeable and very nice!

Kelly H.
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The two lady's were very helpful

Ann S.
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the person was nice but I had a reservation to pick up at 10:00 AM and she was not in the office until 11:00AM. she was very apologetic

todd S.
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Personnel should personally receive the truck. I had to leave it outside the gate. Was not told if I had a refund coming because I returned it early.

Guillermo G.
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Le client n'a pas laissé de commentaire.

Rogene S.
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Staff excellent at the site. It was UHaul website that did not allow us to checkin….it took over 40 minutes to get checked in.

Kelly H.
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Very helpful and nice

Donald M.
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Le client n'a pas laissé de commentaire.

Gharles B.
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Excellent staff with exceptional customer service! I will be back when needed again!!

David C.
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Le client n'a pas laissé de commentaire.

Richard M.
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Great Experience. Very friendly. Highly recommended!

Matthew G.
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When a customer orders a dolly, provide the dolly. Instead I was told that they didn't know I requested a dolly and was charged for it regardless.

Terrence S.
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The truck was bug encrusted there was no one at the property. I needed boxes and had to drive to a different location to get them

Frank N.
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Enjoyed the 24-7 experience all in the phone

Ron A.
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The company switched the pick up location on me twice (without my permission). The only way I could get the truck from my requested place was to call the place myself and ask them to correct your mistakes. The personnel at Yorkshire were great and very helpful.

Frank M.
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Le client n'a pas laissé de commentaire.

Randy W.
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Great place to get a truck

Thomas B.
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Le client n'a pas laissé de commentaire.

Chris B.
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Le client n'a pas laissé de commentaire.

marianne L.
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Le client n'a pas laissé de commentaire.

Brandon E.
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The step by step directions were accurate and easy to understand.

Duncan C.
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We turned our truck in at 2pm, one day early and was told the receptionist recorded the truck as 'returned', but she did not give me any paperwork. The next day, on the day the truck was due - I got a text message stating I needed to return the truck. After 4 phone calls to UHaul and Advantage Storage - I finally drove there (30 min away) and the truck was still outside, not checked in. By this time, I was incurring late fees. The receptionist again told me she checked it in, and I could leave (with no paperwork), but I called my wife who logged into UHaul and reported - it still had not been checked in. I refused to leave until I got confirmation from my wife (online), and written confirmation from the receptionist. Finally the receptionist checked the truck in. I will never use UHaul again. In the middle of moving, I had to stop unpacking to drive 30 min to have the UHaul contractor check the truck in, that I turned in 18 hours earlier.

David B.
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The gals at Advantage Storage were great. The process was quick and smooth. A top-notch experience.

shaula N.
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Le client n'a pas laissé de commentaire.

Florence Faye L.
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Le client n'a pas laissé de commentaire.

ken S.
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Near by my new home and every thing went smoothly. No problem at all .thank you

Jordan T.
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Was told by customer service I couldn't pick up until 9 if I wanted someone to inspect the vehicle upon return and when I got there the rsvp was cancelled for some reason. Lady at storage place said to just take it and gave me keys. When I got home there was no Dolly's in the truck. Called service and they told me they'd report the truck stolen if I didn't take back. Called another service line they hung up on me. After 40 mins found someone that would fix THE COMPANYS MISTAKE. We got a 3 hr late start w no equipment and movers charged. Upon receipt I'm seeing we're charged coverage and 12-15 more miles than we actually drove. The put miles is WRONG! Nonetheless you charged me $30 more after excessively inconveniencing my family. Every time I rent w you guys something goes wrong and your defensive “customer service” reps have no business answering phones.

Kara I.
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Le client n'a pas laissé de commentaire.

Tim E.
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Office Staff were very helpful and great to deal with.

Steven V.
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I cannot think of anything. They were very friendly, helpful and accommodating.

Dale G.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Mona B.
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Le client n'a pas laissé de commentaire.

janice F.
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Alison was a lifesaver. I called Thursday morning in a panick, we were moving and the POD got full and we still a house full of boxes and furniture. I was looking for storage and a truck. Alison calmly told me she had both available immediately and would stay later if we could not make by closing. She was so helpful and saved us. We moved everything on Friday and returned the truck. The truck was extremely clean and in excellent condition. Thanks to Alison our move was taken care of at the last minute. Thank you Alison you were a life saver!!

joe N.
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Le client n'a pas laissé de commentaire.

ron C.
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I was happy with everything there. Don't change anything.

Monique O.
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Le client n'a pas laissé de commentaire.

JEFF S.
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Le client n'a pas laissé de commentaire.

Glenn C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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