Customer Reviews for Adventure Alaska Car Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Adventure Alaska Car Rentals

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Joan F.
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Customer did not leave a comment.

Steven W.
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Small town U-Haul center attached to a rental car company. Very pleasant to work with. Made sure I had what I needed to have a safe and efficient move. Wish I could use them again.

Wayne F.
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Nothing. Great friendly counter girl.

Anthony S.
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Great customer service!

Gary H.
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Customer did not leave a comment.

Robert S.
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I worked with two employees at this location Tannen Berry who did a great job of getting the equipment ready and me loaded up for my trip. Tara Smith was the employee who figured out what equipment I could use (this after an employee in an Anchorage u-haul facility told me no trailer would work for my vehicle). Tara also helped me after the trip to help straighten out a billing problem. She is a valuable employee for the U-haul operation in Homer.

John H.
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gail J.
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Very nice people. A pleasant experience for sure.

Edward S.
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Ben J.
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Make sure when you send equipment that is going to make a 3700 hundred mile trip. That it's not going to lose a hub on the auto transport all of the bolts that hold the hubs on the transport we lose. Road side service was very helpful

Margaret Q.
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Honestly can't think of anything. The experience was great.

william P.
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The truck was in decient shape . The weather stripping leaked air and noise to the level that my wife and I were only able to carry on a conversation while wearing our intercom motorcycle helmets. The truck did have great breaks and drove well down the roads. We did not speed as the wind noise at 70 mph was so loud it would give us headaches.

tom J.
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Excellent customer service. friendly and helpful. Good experience with Uhaul. This location is well run and easy to find and the staff very much willing to help.

Paul K.
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Your website states that the Homer store is only open until 4pm on Saturdays. That is incorrect, they're open until 5pm on Saturdays. Which made a BIG difference being that we had to drive 6+ hours to get to Homer,

Dan L.
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Customer did not leave a comment.

Jasmine M.
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They were very friendly and went above and beyond and very accommodating.

David R.
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Advise customers to cover all furniture and other goods. Water and road debris did get into our truck-hold in floor covered only w/duct tape.

John L.
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This location is on top of their game. Looks like they be hindered by corporate IT. They got it done painlessly. Good vibes.

Emily W.
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Reuben S.
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Fabulous customer service. THANK YOU.

Gary H.
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Bonnie T.
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Bret S.
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TROY W.
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Claudia C.
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Everything was great

MARTY R.
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Wayne F.
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SCOTT H.
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mark S.
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Can't recommend location was 100miles away. Why the hell can I book a reservation when no equipment is available within 100miles. Hell blockbuster knew what movies they had on shelf. Very poorly run business plan you got at uhaul.

Gregory R.
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EF C.
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Excellent service.

ANDERSON R.
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Excellent service!

EF C.
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earl F.
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lien C.
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Small location but great service.

paul T.
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I rented a 26’ truck in Anchorage for a lot less per mole than this 10’ truck that cost me .79 per mile. Nice truck but was astounded by the mileage rate!

TOBIN G.
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Customer did not leave a comment.

Jeffery A.
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though not the fault of the pick up location I received my truck my truck two days later than when I reserved it Because of this the help I had lined up to pack were not available when I got it.This also delayed my leaving by two days so the people helping with the drive could not go the entire way or help unload my truck Since my wife and I are both elderly and have health issues we had to hire someone to help unload. This cost an additional $200 over what I paid for the truck.I will look elsewhere when renting a truck after this fiasco with Uhaul and not recommend your company to anyone else.This has been my worst moving experience ever. I feel that since I booked my truck weeks in advance I should not have been put through this ordeal. Somehow a truck should have been ready as promised

Luther C.
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april S.
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The two gentleman working were very speedy and helpful!

mike B.
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Billy was most courteous, and helpful in my rental, great guy for U-Haul PR!

Benjamin F.
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Jay M.
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Keep up the great service

Leon G.
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jeremy Y.
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lindianne S.
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Keep on keeping on. The friendliest U-Haul location I have ever experienced with good quality service.

mike B.
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great PR with consumers

ANNA C S.
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There is no visible signage at this location to indicate that it is affiliated with U-Haul. A sign as the trucks and trailers are all parked behind the building, it can be a bit tough to spot. A roadside sign would be a great addition!

Pete C.
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John L.
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Kim B.
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Lein C.
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Charles H.
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KEIKO K.
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lea B.
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Carol F.
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Be more specific about drop off location.

curt T.
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travis L.
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Matthew H.
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I was immediately waited on and promptly received my receipt.

Robert M.
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Barbra B.
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Great service and very helpful.

Johnathan M.
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lindianne S.
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Kelly M.
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Matthew W.
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Shelly A.
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Chris was courteous and very helpful.

Renae B.
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great service!

KEVIN W.
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HENRY B.
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lindianne S.
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Komet B.
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JAMES D.
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Nothing, all was good.??

Robert H.
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Shaleenah M.
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Overall I had a very pleasant experience with u-haul in Soldotna and my final destination Homer. The attendant was very courteous and made the experience that much more enjoyable, I was a few minutes late for drop off due to congestion at the local petrol station and was not charged extra or hassled. More businesses should have the standards in customer service and products that I was shown it raised the bar in my opinion.

pat B.
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The truck had a display that said "Service tire monitor system" but we were told to ignore the display.

GARRETT B.
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The uhaul representative at the pick up location was helpful, however the entire experience from the Saturday prior to my pick up was a nightmare. I made my reservation 3 months prior to my pickup. A month prior to my pickup I called and moved the by 3 because of a ferry issue. When I called my pickup location to confirm my reservation they had no record of the reservation and worst yet, had no trailers within 250 miles of their location. The pickup location then tells me that there is nothing they can do and i needed to call the controll office which I believe is in anchorage. Upon calling them I spoke with jolene and she tried to fix the problem with no luck. Now here I am with 2 vehicles traveling on a ferry to Haines Alaska and scheduled to pick up a auto transport but there isn't one within a 5 hour drive. I tried to negotiate my loses with Jolene and tried to get the transport for half price since this problem was now going to cost me a $100 worth of fuel a $100 ferry destination change and 5 hours of driving in the wrong direction. Jolene said she would call her manager Tracy and see if she could make that happen. Jolene called me back and told me that her manager Tracy wasn't going to allow a discount and do to the reservation being broken that I would get a $50 credit to my card. At this point I was pretty upset but had to bite the bullet because I didn't have any other choice. Finally I arrive in Whitehorse Canada to pick up my trailer and I am already running about an hour and a half behind schedule. I figured it would be a quick in and out process and get back on the road since I still had to drive another 2.5 hours to my hotel. Nope, something was wrong with a computer upgrade and I spent another hour and a half sitting at the uhaul dealers office while he spoke with Jolene again trying to fix the computer glitch. After it was all said and done I still haven't received my $50 credit and my entire trip was a day being schedule all because there was a disconnect between your reservation system and the field dealers. Worst part about this is your manager in the alaska control office wouldn't even help make it right by offering a discount. I didn't want anything for free but uhaul a mistake literally cost me time money and a whole lot of patience. I've used uhaul several times in my career but I honestly think this will be the last time. This experience has left a severely sour taste in my mouth that I will be sharing with everyone I work with presently and in the future. Tracy, you could have been much more human and had a little bit of compassion but no you couldn't even call me and apologize. Jolene on the other hand was very polite and in my opinion did everything she could have but your manager in the "control" office really has issues.

John L.
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hugh L.
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Phil P.
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JAMES T.
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aileen A.
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Diane C.
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Patricia B.
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Lewis H.
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Drop off was quick and easy, the guy that took our keys was really friendly and helpful.

CATHY D.
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Chris was very helpful and courteous; he had my truck warmed up and ready for me. Very positive experience. The truck was clean, easy to drive and the ramp made loading/unloading a breeze. The only thing that I missed was not having a moving dolly with the truck. Are they available to rent as well?

Michael D.
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Mike M.
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CHARLES B.
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vehicle was great...drove well. But, it might be worth uhaul investing in good quality studded tires. In Alaska this is worth it. Overall, though, great customer service.

Susan W.
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Above and beyond customer service including helping me navigate the ferry service and getting the vehicle to me.

Paul D.
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Customer did not leave a comment.

ryan A.
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NICOLE T.
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Impeccable service!!!! The gentleman was very kind and helpful.

WINN M.
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Shop was under renovation, so kind of a mess. Also. fire DP closed shop because owner placed a car on the roof of building (publicity stunt) without clearing through the proper channels.

Dennis B.
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Tail lights were dim, but there were no other trailers to choose from.

HENRY B.
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Kathy D.
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mark T.
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A few paperwork bobbles but promptly corrected. And the roadside assist after my blown tire was terrific -- unbelievably fast, less than an hour. May have been only 30 minutes.

RONALD V.
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Norman S.
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GERALD J.
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I was told and observed that the fuel gauge showed 5/8 fuel. The paperwork showed 1/2 full.

No reviews have been submitted for this location.

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