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Alison T
Customer Reviews for AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The only person in the UHAUL unit is the BEST employee I ever encountered based on my multiple UHAUL and other business encounters.
RAJKUMAR JVery polite and professional!
LACHELLE NAllan is always very helpful. This is my U-Haul location of choice. Je la recommande fortement.
EUGENE AThe guy who helped me was outstanding awesome customer service 10 stars ⭐️
SHERRIE MBased on my expericet I have no suggestions to offer. Keep up the good work and customer service.
EMMETT RLooks like there two uhaul locations and the one I went to was a bit dingy but the staff was helpful.
LORN HNo problems
PATRICIA HDealer was very kind and personable
AUDREY KAllan was very friendly and helpful. I enjoyed working with him.
EUGENE AVolume nob was broken and AC wasn't flowing correctly... Take abnormal amount of time cool. Also, the guy was half hour late on pick up... Needs to be on time and pay attention to orders; asking me for stuff that I added online.
Damien NAllan was great and super helpful and knowledgeable.
Ramandeep KDidn't encounter a rep as we did a drop-off after hours. Love the app!
OSWALD GThe counter rep was rude and condescending..
KEITH SGreat service
Tony WThis was the best experience of ever had with U-Haul. The gentleman on the phone was more than helpful. I was able to easily make a reservation and get all the details prior to my pick up time. The representative was available and attentive during pick up time and walk me through the process seamlessly. He was very courteous and knowledgeable. The whole process was straightforward and easy.
ANGELIQUE WThe truck worked perfectly but there was a little bit of debris in the car. It wasn't terrible but it just needs to be detailed on the inside a bit.
Derrick OStaff was professional and knowledgeable.
KAREN JUsing the 4x8 ‘ was an easy process and held a lot more than I thought it would.
SHARI PVery kind and informative.
JAE BLot was small so tricky for those inexperienced with trailers. Probably would've been fine except with the weather there was a lot of ice which made it really hard getting the trailer in after hours. Had to call a friend to bring me a shovel.
DARIN JYou guys are the best, Thank you
TAIWO AThe agent is very professional and of great service. I will definitely be coming back
LETTIE MGood place
ILYA KService was Excellent!!!
MARY JVery good
SALAI TI would advise better parking identifiers, and maybe some reservable spaces for personal vehicles. The agent was very accommodating so no complaint there. I strongly believed customers would have a better overall experience .
JAMEE JVery kind and thoughtful. Felt like I got a rea
PAUL SThe service rep was very knowledgeable and professional!
IDARYON Bactually have some gas in the vehicle when picked up. and if low, would give directions to nearest gas station at the very least. have dolly's and other equipment available. NOT related to this particular site: I had reserved the truck over 1 month in advance, for a 48 hr period. U haul GAVE AWAY my truck within 15 min of my pick up time, no phone call or warning, no messages about a tight timeline for pick up. I tried to call earlier in the day 3 different times to let them know I would be there within the hour, and NO ONE ANSWERED and the voicemail was not in english and said nothing about u haul. I was on my way for pickup about 90 min past the pick up time, which should be no big deal since I had paid for the truck for 48 hrs. so- reservation basically meant nothing. As Seinfeld once said- "you are great at MAKING reservations but not so much at KEEPING reservations." this is just a terrible business practice and really added a lot of stress to our day. I won't use U haul again.
Linda MGreat customer support with a personal touch. Highly recommend this location for U Haul rentals.
ALEXANDER SService was terrific, and the vehicle was well maintained. Would rent again, from this facility. As I believe everyone can improve in some way I gave a 4 out of 5.
PAMELA RVehicle had issues. No one available to help. Location was closed. Was not the location I had booked.
Douglas MOver charged me for stuff that didn’t know about
Amelie WNo recommend and never use this service again.
Lam VThe overall Was great employee at the time was outstanding and very very helpful. I think you.
BOBBY JU-Haul rep was extremely helpful and courteous. Great job!
Jim KGreat service
Patricia JVehicle was out of gas had to drive my personal vehicle to gas station to get gas and bring it back to location to put in truck then drive truck to fill it up
DWAYNE PEverything went so smoothly. The gentleman who assisted me was knowledgeable and friendly.
scott MAE Auto attendant was great and extremely helpful in walking me through the process.
Caleb YThe truck needs be serviced but the customer service was great!
Shiela JCheckin was horrible. I had to upload pics, drivers license, face pic multiple times because the tools in the app kept taking bad pictures. Took too long to check in this way. Might have been easier to do most of these steps ahead of time.
Uttam KBien
Hugo RCourteous
Oladipo OSend us a link on how to check in when returning after office hours
Comfort MLeft front tie down rachet was seized. I had to oil it and break it free for it to be usable. Wiring to the lights was damaged and eventually stopped working on the road. No left turn signal or brake light. I did a roadside repair.
David WFriendly , reliable, professional.
Gloria LRep was very helpful
john mAllan is very ki d
Vera LVery professional and courteous
Dawn CExcellent staff - didn't go into the building though and the lot didn't look super professional, but the staff made up for it. It's a little weird that there's a full fledge UHaul though like less than a mile away.
Kristen CExcellent service à la clientèle. Friendly and very accommodating.
James KNothing awesome customer service
Abian SThe return vehicle app is frustrating. I wasted 30 minutes taking a picture. I finally gave up .
michael aOutstanding customer service!!!
Mary JGreat service
Emmanuel FI returned the uhaul on time. It took them to days to check it in. Now am being charged an extra 2 days. Very poor customer service.
Paul KHave the app work so it does not take an hour to pick up
James S