Customer Reviews for Aegis Conditioned Storage
(U-Haul Neighborhood Dealer)

151 reviews

800 US Hwy 31 SW   Hartselle, AL 35640

(256) 286-0284

Location Hours

  • Mon-Thur: 10:30 am - 4:30 pm
  • Fri: 10:30 am - 1:30 pm
  • Sat: 10:30 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 286-0284

800 US Hwy 31 SW
Hartselle, AL 35640

Services at this Location:

Location Hours

  • Mon-Thur: 10:30 am - 4:30 pm
  • Fri: 10:30 am - 1:30 pm
  • Sat: 10:30 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1

They were closed called 3 times next day to make sure my account was closed no one called me back I went there sign on door said gone to lunch I would not recommend this to anyone

Anna H. 
Rating:
5

I returned truck 1 day early and was the Holliday so did not get a chance to speak with anyone. I would sure like to speak to corprate about my experience when picking up in West Virginia. Was not a good experience.

guy S. 
Rating:
1

I paid for an appliance dolly, was charged for it, and did not receive one. Truck ran like the spark plugs were about to give out . Never again

Ryan T. 
Rating:
5

I forgot the name of the lady that helped us but she was very helpful and nice.

lynn S. 
Rating:
5

Clean facility and easy access, just the back doors were easy for anyone to just come in with no issues.

Andrew E.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
3

Make sure the office workers are at work on time.

Justin J. 
Rating:
1

We arrive and we're supposed to be able to check out our truck online. It wouldn't let us, said we had to wait for the store to open. Waited for an hour for it to open. Lady working arrived 15 minutes late. She was incredibly rude.

Daniel A. 
Rating:
3

Customer did not leave a comment.

Elvis A. 
Rating:
3

Their computer wouldn't do the payment so she done it on her personal phone I wasn't pleased with that because she put our card number on her phone to make payment transaction.How do we know she didnt keep that for her own use at a later date.?

winford M. 
Rating:
3

It would be helpful if the if the fact that you have to take pictures through the app not before. I tried to take pictures prior to starting the return process but had to retake them while using the app. Let the customer know that up front.

Mark H. 
Rating:
5

Customer did not leave a comment.

MARTINE F.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Cory M. 
Rating:
5

Very helpful and courteous

Joanne B. 
Rating:
3

Better detail where to park when dropping off truck after hours

Kelly H. 
Rating:
1

Avoid this location!!!!!! Close your contract with this location immediately!!!! Unable to return equipment due to the location closing more than two hours early than the posted time. I even contacted them to verify that they would be available for drop off. Upon arrival another customer was trying to pick up a rental,he had just spoken with them and they said they would have his rental ready... really???. Two strikes against this location in less than an hour. Not providing a good image for your company.

chad M. 
Rating:
5

Customer did not leave a comment.

Candy M. 
Rating:
5

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5

Customer did not leave a comment.

Jeffery R. 
Rating:
5

Heather Sheffield was very nice. Helpful in everyway and more than exceeded our expectations.

darrell S. 
Rating:
1

Employee wasn't wearing a mask at all. Stayed on her phone during most of the rental. Only offered insurance and didn't even mention roadside assistance that I clearly would have taken if offered. Called her several times, with no answer, Sunday because truck got stuck and still have yet to hear from her.

Jamie P. 
Rating:
5

Customer did not leave a comment.

JEFF S. 
Rating:
3

Customer did not leave a comment.

Otis D. 
Rating:
5

Customer did not leave a comment.

Michael Y. 
Rating:
5

It's nice to have a 24/7 drop off point.

Jonathan S. 
Rating:
1

The lady at the counter was just not friendly and condescending. I walked in and told her that I was here to pick up the trailer. She said "so" and gave me a shoulder shrug. As a customer, she made me feel like I was bothering her. I will go 100 % go somewhere else to rent a uhaul trailer next time.

Jamie H. 
Rating:
3

You was closed at 4pm

Carla M. 
Rating:
5

Customer did not leave a comment.

phillip S. 
Rating:
4

Customer did not leave a comment.

Bruce G. 
Rating:
5

Customer did not leave a comment.

Brian R. 
Rating:
4

Customer did not leave a comment.

Joey K. 
Rating:
3

The location was fine however my reservation for the location near my home fell through last minute & I had to pay someone to drive me 1hr 20min to this location to pick a truck (not the one I reserved.)

DeAnna B. 
Rating:
3

Customer did not leave a comment.

Cathy H. 
Rating:
4

Lady was very professional very nice and helped me greatly.

Aryan D. 
Rating:
4

Customer did not leave a comment.

Judy D. 
Rating:
5

The ladies at Aegis were super in helping me reserve just the size truck I needed, in picking it up and also with the return. I truly appreciate all they did in making everything go smoothly on that end of the moving process! They were awesome!

Jacqueline W. 
Rating:
5

Make sure it's actually "open" when it's supposed to be. When we Forest arrived the office was closed, but the employee working the counter was back before we left so we had somewhere to leave our dolly rentals.

Ashley W. 
Rating:
4

Great friendly service

Michael G. 
Rating:
5

Customer did not leave a comment.

Amy S. 
Rating:
2

They're very unfriendly. I would not recommend them to anybody.

Amie J. 
Rating:
1

They never came out and looked at the rental just told me to drop it and they would check it in later. After 15 minutes trying to return it myself using the phone I went back in to ask about it and the lady said " I told you I would return it in a little bit". I was not leaving till it was returned so she finally came out and returned it!

Stanley L. 
Rating:
5

She was good to work with

gary F. 
Rating:
2

Had to call owner to get the key. Location was closed and no one was there to give us key. They had to tell me how to get in and get the key myself. THEN I was charged a "cleaning fee" of 25 $when I dropped it off via the ap. We moved a couch with it and it was not clean when we picked it up. Will not use this location again. What should have been a 50 $charge was 107 $by the tine it was over.

Larissa P. 
Rating:
2

Unprofessional staff, didn't seem to know where to find keys to truck, reserved two dollies a week before the rental date, did not have either of them, resulting in a more difficult move.

Vicki G. 
Rating:
5

Customer did not leave a comment.

luis R. 
Rating:
2

Well I have used haul in the past and it's been a very good experience, this is the first one that I ever used that don't hook the equipment up you and make sure everything is good before you leave, that's what I'm use too, I was caught off guard when that didn't happened, maybe that's how this one do business,but I only went to them because I didnt feel like driving all the way to Decatur and this was close and convenient for me for what I had to do,now that I know that's how they operate I guess it's ok,maybe they should put up signs saying that you have to hook up what you rent and lower the price.

Delshon B. 
Rating:
5

Customer did not leave a comment.

Victoria C. 
Rating:
1

Customer did not leave a comment.

Tracy P. 
Rating:
1

No staff. Office wasn't open even at 11am on a weekday. Basically self service.

Lester H. 
Rating:
3

Customer did not leave a comment.

Thad L. 
Rating:
1

The first Car Hauler I was going to pick up, one of the tires had a bad spot in it and would have not made the journey. The lady at the desk not only wouldnt help me hook up the hauler, but I'm pretty sure she didnt know how to herself.

daniel C. 
Rating:
5

Customer did not leave a comment.

Robert R. 
Rating:
5

Very nice.

Lemuel C. 
Rating:
5

Customer did not leave a comment.

Steven B. 
Rating:
4

NO ONE WAS THERE WHEN I GOT THERE AND AFTER WAITING FOR ALMOST 30 MINUTES I CALLED UHAUL AND THEY FINALLY GOT SOMEONE THERE. I WAITED 45 MIN IN THE HEAT. WHEN THE PERSON GOT THERE THEY WERE EXTREMELY RUDE. AFTER FINISHED ASKED ME IF ANYTHING ELSE AND I SAID MAYBE AN APOLOGY FOR MAKING ME WAIT SO LONG. SHE GOT REALLY MAD AND SAID IF I HAD GIVEN HER TIME SHE WAS GOING TO APOLOGIZE. THIS WAS AFTER BEING THERE FOR 20 MINUTES AND NOT SAYING ANYTHING EXCEPT ASKING QUESTIONS ABOUT RETURN AND SUCH.

JEFF R. 
Rating:
5

Customer did not leave a comment.

Donald H. 
Rating:
5

Customer did not leave a comment.

Charles S. 
Rating:
5

Customer did not leave a comment.

Sean M. 
Rating:
5

Appreciated after hours drop off

clay H. 
Rating:
5

Customer did not leave a comment.

Steven H. 
Rating:
3

No direction on hookup....

John O. 
Rating:
3

Customer did not leave a comment.

Larry B. 
Rating:
1

Heather literally rolled her eyes at me when I told her I wanted a receipt that the trailer had been returned. They had a pit bull in the office that jumped on me almost knocked me over. Coming back from Panama City Beach I was sunburned and the dog left a scratch down my chest. I would never recommend this place for uhaul or storage. Disrespectful and rude!

susan W. 
Rating:
3

The dealer never answers the phone

brandon M. 
Rating:
3

Customer did not leave a comment.

GLENN G. 
Rating:
1

We were to pickup by 11 but nobody was in the office to nearly noon. Then they got the miles totally wrong and are now over charging us.

Laura M. 
Rating:
1

The place looks like a hangout for kids. Trash everywhere. The "toy boy" boyfriend in the corner doesn't help with anything. I had to go outside and connect the trailer by myself. Absolutely no assistance from the "staff" - if that's what they were supposed to be. Avoid this location like it has the plague.

Lester H. 
Rating:
1

Teach the employee and manager to talk to customers in a friendly and respectful mannerism. I will NEVER rent from this location. I am considering taking ALL my business to Americ Rentals.

wendell R. 
Rating:
5

Customer did not leave a comment.

jackie P. 
Rating:
5

Very professional and courteous staff. Handled the transaction in competent and timely manner.

RICHARD H. 
Rating:
5

Great service and experience. Thanks!

marshell C. 
Rating:
4

Fix where you can use cash w/o having to put down deposit!

shirley H. 
Rating:
5

Customer did not leave a comment.

William P. 
Rating:
5

Customer did not leave a comment.

clifford N. 
Rating:
5

Customer did not leave a comment.

Mahaleigh C. 
Rating:
1

Customer did not leave a comment.

amie J. 
Rating:
5

Customer did not leave a comment.

George U. 
Rating:
5

Customer did not leave a comment.

Kristin E. 
Rating:
3

The seller was rude and I wouldn't recommend that place to anyone

angela C. 
Rating:
5

Customer did not leave a comment.

deborah B. 
Rating:
5

Customer did not leave a comment.

jackie P. 
Rating:
5

Customer did not leave a comment.

christine B. 
Rating:
5

Customer service wasnt impressive. When returning g to get my deposit back, store was closed for lunch with no notice of returning back. When I picked up the trailer, the lady seemed irritated that I came in and had to get up from her chair and away from her boyfriend to help me.

john F. 
Rating:
4

Customer did not leave a comment.

Pamela T. 
Rating:
3

I did not really wish to fill out this survey but it seems to be the only way to communicate my feelings .

neal S. 
Rating:
5

Customer did not leave a comment.

Kim B. 
Rating:
5

Customer did not leave a comment.

william H. 
Rating:
1

No one ever showed up to rent us the truck. We were on a time schedule and we waited there for over a hour when finally the area manager showed up and rented us the truck after getting a ignition key made. While we were waiting several people showed up to do business there and told us that its common for them to not to show up at all. This is NOT acceptable in any situation and UHAUL should not allow dealers to act like this.

Alan B. 
Rating:
3

Person there told me to drop it off and they never looked at it or checked it in while I was there. Now I am being told I owe uhaul money.

Todd C. 
Rating:
5

Customer did not leave a comment.

Andrew C. 
Rating:
4

Check rentals to make sure debris is out and unit is clean

Sarah Q. 
Rating:
1

This location is extremely hard to get in touch with. We called and went by several times before renting, and we also returned our truck a day early on July 4, tried to call to let them know in order to receive a refund for the day, but we could not get in touch with them. We would not recommend this Hartselle location to our worst enemy. I do not know how they even stay in business as hard as they are to get in touch with.

Kevin C. 
Rating:
2

Customer did not leave a comment.

Teresa J. 
Rating:
3

Customer did not leave a comment.

Naomi C. 
Rating:
5

Staff at Aegis made the process easy and quick! Im thankful for their proximity and friendliness!

Houston B. 
Rating:
2

Never in office. No help in hooking up trailer. Did very little in customer service

Walton A. 
Rating:
3

Customer did not leave a comment.

Chuck R. 
Rating:
5

Customer did not leave a comment.

mike S. 
Rating:
3

Heavy trailer that i had to un-hook by myself....only a woman and two young boys were working. Could have used a hand. Almost too old to do stuff like that.

Bill S. 
Rating:
5

Customer did not leave a comment.

dwight M. 
Rating:
5

The truck ramp took 2 people to use. In past rentals it only took 1 person to use it.

steve W. 
Rating:
1

Answer your phone. Return your voicemails you receive. Be at the business at 9am when your customers are arriving. Don't charge your good customers for your miscommunications and mistakes. Dump the self check in and check out and get back to personal service. Everyone needs to be on the same page at all your locations. Internally investigate that your transactions are being handled in a uniform method. Resolve each issue with disgruntled customers on a one on one basis. You will lose market share if you ignore who keeps you in business.

Jerry W. 
Rating:
5

Customer did not leave a comment.

Richard C. 
No reviews have been submitted for this location.

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