The agent was great, very professional, very helpful, understanding. patient. This place is a hidden jewel. I cannot remember the representative name but Thanks Sir
Quincy H
Customer Reviews for African Prestige & Gules Global
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Haul reservations did not have the truck ready that I needed. No notification the night before about an alternate location.I went in for 7am pickup and was told this. Could not reach customer service on phone for next step. This location helped me find an alternative solution. They were very helpful with returning the truck.
Kenneth KAgain, this facility has no fleet of vehicles. It is a pawn shop / African trinket shop. The man was polite, but this is not a place I would recommend someone to go to rent a U-Haul.
Michelle VMr G was professional from the beginning to the end very friendly great customer service rental truck work well had other equipment we needed . I even lost some of the best body oil the rental service prices was great highly recommended
Romero TEverything was great. Smooth process from beginning to end. We always choose Africa Prestige and Gules Global for our UHaul rentals.
Daunshay Tthe truck stopped on us, it was hard to find an agent to help, we ended up having to fix the battery ourselves to stay on task
LATANYA HAttentive,accurate and excellent comprehension of my necessities
DIMITRI SEvery thing was ok
Stacy BJust keep doing what y'all doing. The steps were easy and fast. Able to extend my truck. The app is very simple and easy and understand. I will very much recommend it. We will be back. The price is affordable.
Michelle MI did not interact with anyone because I did the self drop off.
Edgar EThe person working the counter was great.
Charles HKeep up the good kindness
Gwendolyn WRien
Terrina MVery helpful.
James HI should not have been charged for dropping oh my U-Haul at this location as it’s what I was told to do!
Zykkia WYou need to give the person's locations when they tell you where they're going. So they don't have to drive all over town. The closest U-haul to the location where they'll be dropping it off. You tell them one thing and give them something else. People will promise you the world until they receive your money. I think customers need to be compensated when they have to drive. To different locations to pick up an equipment.
KENNETH PThe service was GREAT! The truck was clean and all equipment did what was expected. Great customer service, good communication. From the first person that rented the truck to us, to the person that checked us back in was very friendly. I would come to this location again for my next move, and I would also recommend this location to everyone.
Traci AUpon arrival at approximately 1120 AM , the gentleman came out to inform me that "We are Closed". Their advertised hours was until 3:00 PM. I told him that I had a scheduled drop off at his location that had to be checked in prior to 3:00 PM. He then call, who I assumed to be the owner and passed the phone to me. I gave her the serial number of the trailer and she said that she would send me an email to confirm that it had been returned. (Thankfully I too pictures of the trailer on their lot before driving off) Two hours later I had not gotten her email confirming the trailer was returned. so I tried to call them back but I got no answer, I only got a recording. I then called the Uhaul Customer service <ronald_drake@uhaul.com> who confirmed that the system showed the trailer still in my possession. He too was not able to get in contact with them. So I had to drive back to their location and insist that they return the trailer to UHaul so that would not charge me for an additional day. They were still there, "Not Closed" as he had previously stated, so I have no idea why they had not answered the phone for me nor the UHaul rep. I should not have had to devote these hours during a move for a task so simple and menial. I absolutely would not recommend this location. On a side note, I witnessed this location refuse service to a customer who was attempting to rent a piece of your equipment! Not sure if he was trying to rent a truck of trailer because he got the same response that I got initially, which is "WEW ARE CLOSED" so he never got a chance to explain what he specifically needed. Those are UHAUL Dollars walking out the door. IJS P.S. Customer Service agent <ronald_drake@uhaul.com> was most Helpful, He went above and beyond in trying to assist me in resolving this matter. He's a keeper. However this location should be re-evaluated as a UHAUL Vendor because of their less than poor level of customer service is doing to your brand, your reputation, and your bottom Line.
KENNETH MWasn't satisfied with dishonesty about hiding costs for daily insurance on truck rented and highly disrespectful to offer side deal with clearing balance that was not in rental agreement
Edward RThere was no one to assist, all done by phone and cameras. The person on the phone was very nice. The location was disgusting. The interior cab of the truck was disgusting. Did not receive the dolly I ordered- told not available. The lack of dolly made for a very difficult move, I am more disappointed about that than anything else.
Cheryl DEverything was great!
Latrisha AThe Lady was very nice and consider Fathered wasn’t any Trucks at the time of my call She got my number and call me back as she said she would
CLARENCE BThe lady that helped me gave GREAT CUSTOMER SERVICE! Will definitely go to her again when it is time for me to move my aunt's stuff into her new place!
JOHN WThe personnel was friendly and helpful, but the truck was missing the loading ramp and the 2 dollies paid for and has a strong cigarette smell.
Mariella HThe engine light was on and it felt like it wanted to cut off,and something is wrong with the transmission
DONZELL LMs Wendy is such great person. Very easy process. Everything red explained
Cheryl FExcellent, friendly customer service! Thank you!
Lesa SWendy LU was amazing. Her customer service delivery was top notch. She's very knowledgeable about Uhaul's products and pricing. I will definitely return here for business and recommended to family and friends.
ali DThe service at African Prestige is exceptional. Wendy is great in representing your business. Advertise her business more. I'm always pleased doing business with her. I have rented from her many years.
SARAH AThe people at the CorpusChristi location where I picked up the truck were very friendly and very amiable. Or I picked up the dolly was from a separate location in The probably was more expensive than I had originally agreed to.
NELSON WThe air i only didnt have working at the moment in need
AYVIS JThe customer representative was kind, professional and courteous. She was very helpful to my cause. Thank you. 5 Gold Stars.
Ralph HI sent a lady over there today around 11am cause Cullen was packed to get a 10 ft trailer
shontell lThis UHaul location is the best. Ms. Wendy is a jewel. I won't go anywhere else!
Cheryl FThe store clerk is so sweet.
APRIL HNot sure.
Cynthia HNo Comment
Candace GShe was very professional, courteous, and understanding. In and out with pickup and drop off. I do recommend reserving in advance as trucks are limited. Second time going to this location and loved it.
Melanie JI've been doing business at this location for a couple of years now and I wouldn't go anywhere else.
Claudette HGreat customer service!
Darren HPlace was in very poor condition. Homeless sleeping in uhaul truck on premise. Location was closed.
Scott WThe experience was great!
Rozena MMs. Wendy was super helpful and efficient. She was hospitable and professional
Valda CFast and Easy. Clean equipment
SOCKALINGAM NTruck was dirty. The window had so many bugs on it we had to stop to wash it before we started to load it. The interior was dirty and a cup holder had something sticky spoiled in it and we couldn't even use it. Not a very good experience. The driver side door was difficult to close.
Daryl Hthe uhual keep on un charging everytime i was driving it ,the battery kept stopping ,battery wasn’t new nd i called customer service to help me put nd told me it’s ur problem this is an horrible experience
Noelia PNo Comment
DEBORAH WNothing. You're doing just fine.
CHRISTOPHER HThank you so much, you all were so great.
melissa jThe lady who assisted us was wonderful. She was very accommodating. When we pointed out that the inside was not cleaned very, she did it herself. She said someone was tasked to do that yesterday. I guess it's hard to find good help these days.
Justice S