Great staff. Very helpful.
Tom K.
Customer Reviews for Air Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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your staff of employees are super and all in one package of professionals.
SAMUEL R.stacy is on her game.. great job
SAMUEL R.Great Staff. Both professional and excellent performers. Love the service.
Sonya R.Ms. Stacy West was very understanding to my situation and she explained the U-Haul rates and mileage so that I knew my obligations for paying the money. Thank You Stacy and I will be back to see for another U-Haul Rental.
STACEY RENA D.Thank you for your kindness and service.
Sonya R.The gentleman who served us was extremely friendly and helpful I would recommend it to everyone.
Veronica S.Very helpful staff.
John W.Great customer service!!
Reggie B.No problems, friendly staff
mike F.Quick and easy pickup. Good communication.
Michael U.We dropped off a day early and the office was closed but returning the truck and equipment was easy.
Thomas P.Excellent customer service from on site staff both at site and on phone.
Norman M.Outstanding personal and professional service.
Michael M.Awesome people and great stuff!
Murad L.Excellent service and very convenient
WINIFRED E.Great job!
Tim S.Stacy was excellent!!
GARY V.If the parking lot could be just alittle bigger...I had trouble taking the truck back
Kayla S.I am a small business owner that uses Uhaul to transport my equipment to different locations. I pay large amounts with no complaints every time I rent a van or truck. It would be nice if this company wouldn't accuse me of driving further than I did AND accuse me of not filling up the gas tank before returning. I even have the receipt to prove it. I was told that there was a mistake and I would receive a refund for the gas charges , but I haven't seen it YET. I don't usually work with this location, so I hope this isn't a frequent occurrence. I'm super disappointed in this location and probably won't continue doing business with uhaul again.
AVON C.Great staff
Richard K.Space for parking the 12" trailer with a full size truck was very small and hard to back the trailer into. Took me several times of backing and forth movements to get the trailer into the slot and had to have someone else to watch in order to avoid damaging my trailer and adjacent trailers. I personally would never return another one there, so I cannot recommend to others.
Dwight L.Make sure the drop off is done through compatible technology or device if being dropped off after hours because I was kicked out of the system over and over. I had to use another device and almost missed drop off time.
Donald M.Get more cars.
Ahmed K.Have had no problems and have rented in the past 3 months 7 times always clean and no issues what so ever. From big trucks to car trailers they all are well maintained and have no problems
Joseph M.Amazing storage location and U Haul drop-off. The staff is super nice and accommodating. I'm glad to have done business with them.
Jason M.The parking lot is too small. Despite the designated "return time" on our contract being 8:00 am, the location did not open until 9:00 am.
Kip M.Customer Service Representative was very friendly and made everything smooth and quick with renting the trailer..
Paul M.Office staff was superior!
BETTY G.While this location was amazing. My initial rental was not. The equipment was not returned in time and I was not contacted beforehand. I was on a time crunch and without even them calling the customer to see where they are with their return, he simply said sorry man, call 1-800 GoUHaul. UHaul over the phone helped and booked another vehicle transport at a location down the road. We drive right over and once inside, they tell me it somehow was double booked!!! So they looked and found another rental further down the road. Third time was a charm. They had the equipment and got me on my way. It normally does not take this much running around, calling, begging and pleading to get equipment.
Chad C.Out of my entire journey of purchasing a house from start to finish, including finding a realtor, making offers, applying for a mortgage, buying insurance, etc, renting a Uhaul was by far the absolute worst part of my experience.
Rebecca G.Very friendly and professional staff. Je la recommande fortement.
Kenneth W.I have to say that this is the most clean organized facility I have ever been to. Very friendly and professional staff. I have used them before and I highly recommend them to anyone who wants a great place to do a rental.
KENNETH W.Outstanding service
Leslie H.As for the people and site at New River, they were great. My biggest complaint and what will keep me from renting from Uhaul again is the equipment itself. Who makes a car dolly with plastic fenders? I was traveling on I20 thru Georgia in the middle of the night and there were quite a few potholes in the road. Apparently your plastic dollies can not handle bumps because the light popped out and the housing cracked. I was in the middle of nowhere in the middle of the night so had to cut the wire and put the whole assembly in the car. Had I not had insurance I would have had to pay for your cheap product. Its almost like you intentionally buy an inferior product so you can rape those who do not get insurance. Last time for me. I was planning on purchasing a used Uhaul dolly to go with our new RV, but forget that, I will buy something that will last, not plastic junk.
Richard M.Great customer service!
MARSHALL O.The staff was were very helpful and nice people. Will be doing business again in the future.
shaimanik J.The lack of cruise control makes longer drives more fatigue generating to the driver. Recommend Cruise control on the vehicles.
Tobin L.Thank you for amazing customer service and no judgement on my parking skills. :)
April K.The lady at the desk was so helpful and friendly!
Lisa W.Service was great.
Matthew T.I feel as if when an online order is done they shouldn't say they have what you need and then when you get to the office they don't have it
Hinetha B.I forgot her name but she was very respectful and knowledgeable!!! Well Done
Daniel K.I will try my BEST to never use the UHAUL-IT at 425 S Marine Blvd in Jacksonville NC
Craig F.The guy who checked the truck out to us needs some training apparently. He was super nice though! Really nice office.
Justin J.