Customer Reviews for Airport Budget Storage
(Concessionnaire U-Haul dans le voisinage)

360 évaluations

29399 W Enid Rd   Eugene, OR 97402
(Off Airport Rd)

(541) 607-1666

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(541) 607-1666

29399 W Enid Rd
Eugene, OR 97402
(Off Airport Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h pm
  • Dim : 9h am à 1h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KADE S. 
Évaluation :
3

After again changing my drop off location, i received a bill for 1,60 $ for extra miles. I felt this was unnecessary since i went out of my way to help U-haul in the middle of a heavy traffic area that i wanted to avoid.

Jason H. 
Évaluation :
5

We have had a storage here for quite a while and were very happy with all the communication from the staff. Thank you!!!

Baily/ scott S.  |  Expérience générale 
Évaluation :
5

The employee was absolutely a great pleasure doing business with. Best U-Haul experience!

Lynda M. 
Évaluation :
4

hoping to get the credit for the additional gas we put into the tank... and hope it will not take forever to get the difference back to our account for the difference from the deposit and actual charge.. so far, the charge of the deposit is still taken out of my account, no credit issued..

Michael N. 
Évaluation :
5

Very polite

RONALD O. 
Évaluation :
5

The staff and owner were exceptionally accommodating and kind, and it was a pleasure to do business with them. I have stored my household here several times over the last ten years. Every time, I have felt secure with it there, and have experienced wonderful customer service. I hope they'll always have a unit available when I need one, and would highly recommend Airport Budget Storage.

LInda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI MARIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

They were amazing in working with me and specially when I was over the day I was going to return it and I needed to keep it a little longer to finish my chores they were very understanding and very friendly I would definitely recommend them

Nathaniel G. 
Évaluation :
5

The owner of the facility was rude and very disrespectful. I would definitely not recommend this storage facility to anyone, in fact I would tell them to go anywhere else. Steve the new office guy was really nice and apologetic after my interaction with the owner. Heather was fantastic and she was the reason I used the facility even though it was not convenient for me. I don't know why she is no longer there but if people have to deal with the owner they're not going to stay long.

Denise S.  |  Expérience générale 
Évaluation :
5

This is the second time for using Airport Budget Storage. I always feel safe when I am inside going through my storage unit. When and if there is a problem it is easy to get someone on the phone after hours. I was always treated as a person, one of the family.

PAMELA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Always get the best service at the Airport Budget Storage U-Haul. Heather is very professional and the best customer service person to work with. Colleen

Colleen H. 
Évaluation :
5

The woman who managed this facility was very helpful and knowledgeable. Since we had a u haul dealership over 30 years ago I know how nice it is to have a good manager and she really is the top of the line. Sincerely Kay and Erik Erikson

Kay E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANICE B. 
Évaluation :
5

I have nothing but praise for Heather at Airport Budget Storage! She provided the best UHaul experience I've ever had, and is excellent at customer service. I'll be using her services again while I complete my move in two more stages.

kitty W. 
Évaluation :
5

Awesome staff, great truck, I'm happy overall

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Make certain when a customer orders a pick-up at this location, that they get this location. Requested this locatiion because of outstanding service, cleanliness of truck, easy personal check-in, and woman who runs it. UHaul kept assigning me somwhere else until the woman here took over and personally changed it to where I had requested in the first place. She is terrific!

Linda H. 
Évaluation :
5

Heather was very kind, professional and polite. The rental experience went smoothly and will definitely use again.

Adaline B. 
Évaluation :
2

I returned the truck to the drop off location on franklin Blvd printed on my paperwork but they told me to drive 20mins to a different location on Enid rd because they where full. I was able to do it but had to pay extra 30 $to my uber driver to pick up at a different location. I also put 20 $more in gas so It was returned at the correct gas level. That location should have driven it themselves to another location. It should not be placed on customer because they are full.

curtis B. 
Évaluation :
2

This was just a self storage unit with some U-Haul a.

Janet K. 
Évaluation :
5

Nothing, had a great experience. The staff was really friendly and helpful

Martina J. 
Évaluation :
5

Very easy and quick drop off. Very friendly and helpful staff

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell P. 
Évaluation :
5

Just stay the way you are. I have used this location before and rented storage units as well. Super people, very responsive to customer needs. Have gone above and beyond in every instance. The highest recommendation and job well done to Airport Budget Storage and U-HAUL!!

Cynthia C. 
Évaluation :
5

So easy/nice to work with!!!!

christine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISHA R. 
Évaluation :
5

Awesome experience. Wouldn't go anywhere else.

Joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlynn C. 
Évaluation :
5

Nothing you are already so excellent and very friendly staff with fantastic customer service Thank You

ALVENIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

The staff were magnificent. They took care of all my needs, and were more than accommodating when the fires and winds in California delayed my departure. Corporate was absolutely unhelpful, but Airport Budget Storage couldn't have been kinder or more accommodating. They are truly wonderful.

Shelley S. 
Évaluation :
5

Customer service was excellent, clean vehicle and facility. Service rapide et convivial. I will be renting from there from now on. Very pleased!

laicee S. 
Évaluation :
5

Easy return great service.

WALTER R. 
Évaluation :
3

The young lady running it was most helpful and capable. The the process was easy.

Jeffrey P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharlotte C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
3

There was a nail in one of the tires. I noticed one of them was low right after picking it up. I figured it just needed air. After loading up the trailer I went to put air in it and noticed the nail. Had to call roadside assistance before even starting our 900 mile trip. There were also blankets in the trailer which they didn't know about. I got the impression this site doesn't inspect the trailers before renting them out again.

Dillon S. 
Évaluation :
4

Changed my drop off location- no fault of this location - but added more miles and further away from my home then what I selected in the original request for drop off near my home.

Brian K. 
Évaluation :
5

The Little old lady at this location was very nice

gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
4

Get the equipment size that is ordered. I was not charged for a larger trailer but the vehicle I was using was compromised by the added size and weight.

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan K. 
Évaluation :
4

We soon noticed that the lights were not all working. We stopped at 3 U-Haul places in Oregon and none were able to do the complete fix. One did change a fuse. In WA the guy change a bulb and it finally worked. The loss of lights, especially the turn signals, was concerning especially when we were in heavy traffic.

Delores S. 
Évaluation :
5

Very sweet. Strait to business

elisha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Our paperwork told us to return to the location on Franklin Blvd we arrived at the location to be turned away. They stated the return destination had been changed, and that we had been notified. Neither my husband or I received a text or email. The manager was very rude, and offered no assistance. He argued with us, and was very unprofessional. We had to drive 15 miles out of our way to drop off at the budget location. Completley unacceptable.

Soriah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jon B. 
Évaluation :
5

Heather was amazing and will definitely be using this location again.

kathy E. 
Évaluation :
5

Everything worked great. Heather wasespecially helpful.

Al R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

Excellent service à la clientèle.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

So helpful and kind. I had an issue with my electrical on my hitch from a previous Uhaul, and this location was very accommodating

Ashley L. 
Évaluation :
3

I was originally scheduled to drop off my truck at 2150 West 7th and when I got there they told me I want at the wrong place, but this was my drop off location that was selected on my agreement, I was very unhappy after getting to one location and being told to go to another. This was very inconvenient for me and my ride to have to take that extra time to do this. I kind of felt like I was doing someone's job for them

Mark F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

Very friendly and knowledgeable. The service was excellent. Merci

Allen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
4

the size of truck and location were no available which was a hassle. then when i got to the place where the truck was supposed to be, it was not as the person had not returned it. Then they sent me to another place and the truck was not there either. I had to wait almost 1 1/2 hours for that truck to show up. While all the staff I dealt with tried to help, and were nice, it was a very difficult experience..

Nancy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMA B. 
Évaluation :
5

My rental was fast, easy, and no hassles. Made for a stress free trip.

CHRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

Truck was absolutely horrible!! Shaky, and rough ride the whole way. Not at all comfortable or "soft ride". Awful!

Anton C. 
Évaluation :
5

Heather was awesome.

Dan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSTER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSTER C. 
Évaluation :
5

Heather is great, she represents Uhaul very well. I can always count on the truck being there and ready to go.

Bennett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Uhaul is prin near perfect!

John F. 
Évaluation :
5

She met me at the gate. Everything went smooth and very quickly!!! Yay!!! And she was also very friendly!!!

Diane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
5

Very pleasant. Pickup was nice and easy.

Kristy T. 
Évaluation :
5

Please make ordering a rental on your website accurate. We were booked to pick up a 10 foot truck within five miles of our location to move a baby grand piano. Instead we were called two days before and told the truck that size was only available at 1pm. We had piano movers scheduled at 8am! Our only option was to be severely inconvenienced by having to drive 30 minutes to pick up a truck that was way bigger than we needed, 20 feet, and costing us more in gas. No reason was given other than "we're a dynamic company." We did receive extra miles and days and a 49 $discount on our rental fee but we didn't need the extra days.

John H. 
Évaluation :
3

I did a late night drop off. used the app and didnt work with anyone.

Jeremiah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Excellent! We always come here first!

Bowtech A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSTER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria M. 
Évaluation :
2

The lady in charge was very lost and couldn't remember that i was dropping off 2 minutes after I told her and wanted me to sign for another rental agreement I wasn't there to pick up. She seem lost and confused.

machel R. 
Non les évaluations ont été soumises pour cet établissement.

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