First i would have them check out the equipment as they gave me a truck with no gas sitting on empty while they told me it had 1/4 of a tank. Upon putting 60 dollars of fuel in the truck i discovered the fuel tank had a hole in it.Malcolmm L.
Customer Reviews for Airport Garage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tucson, AZ 85756
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check under the seats. Found a half eaten slim jim.JUSTIN L.
Manger made me wait 25 mins. while she wiped down truck cab to get it ready to go out again. It took forever to get a printed receipt. Location was great if you have a flight out.Willie C.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Willie S.
Very Goodjames T.
Nice employees. Got my truck returned super easy. Great location right next to the airport. Would use again if in the area.Nicholas H.
Like that it was smack dab in the middle of where I needed to go.Danny G.
Le client n'a pas laissé de commentaire.CONSTANTINO R.
Le client n'a pas laissé de commentaire.Brent J.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.nicholas A.
Le client n'a pas laissé de commentaire.Carmen F.
Open on time. Clear entrance of vehiclesColin M.
Le client n'a pas laissé de commentaire.Danna W.
Le client n'a pas laissé de commentaire.Jon L.
The little lady there that helped me had nothing but respect and concern very polite did her job well thank you 💯👍ROLAND T.
Le client n'a pas laissé de commentaire.Jonathan C.
The female agent who checked me in was super friendly and helpful- I mean went out of her way to be friendly -Chadwick Cleo C.
Le client n'a pas laissé de commentaire.Georgina S.
Le client n'a pas laissé de commentaire.David B.
An excellent and convenient system to use for cross country moves.John M B.
Le client n'a pas laissé de commentaire.Frank K.
I was charged for gas when I brought the truck back with the same exact amount of gas that was in the truck when I picked it up! The checklist showed more than what was in the truck so I slid the needle to where it actually was and when I brought the truck back I made sure it was at the same spot it was when I picked it up!!!Johnny G.
Le client n'a pas laissé de commentaire.Timothy N.
Both I and the service representative at the location had difficulty getting the ap to accept a phot of my license.MeShell M.
Le client n'a pas laissé de commentaire.Jason H.
Friendly, helpful, a smooth experience in every way.Gail M.
Greeted with friendly customer service and helpfulrita G.
Everything we needed, freindly, easy, fast. Both check in and check outKevin Roy B.
Le client n'a pas laissé de commentaire.Christina R.
Staff was amazing. Highly recommend.Doug S.
Was unsure on the pick up process with the gate being locked and all. The truck was waiting outside the yard ( Had a late night pick up) Overall experience was goodKassie C.
The check in process was long and the drivers door sounded like the window was not fully shut or that the door needed to be sealed. This caused it to be very loud while driving.Tracy R.
Le client n'a pas laissé de commentaire.Phillip G.
Le client n'a pas laissé de commentaire.Tom P.
Georgina was very helpful in getting me checked in quickly so I could get my flight, and Alphonso was incredible being able to get the auto-transport through their tight gate -- he's a real pro!Joe L.
Le client n'a pas laissé de commentaire.FELIX W.
Great Service very efficientROSARIO Q.
Le client n'a pas laissé de commentaire.Ramona C.
Le client n'a pas laissé de commentaire.Stuart W.
Le client n'a pas laissé de commentaire.HENRY C.
Give customer the right time when check out. I checked out almost 11:50 AM, but I have to return 11:00 next day on paper. That was not full 24 hours rental agreement.CHUNG T.
One staff member was busy on a phone call while another just sat at the desk doing something else. Had to wait for about 10 mins until she finished the call before I was attended to. Please have other staff at least attempt to start our transaction and help me get the process going.ALBERTO G.
Customer service was top notch - easy and efficient pick-up and drop-off - highly recommend!RUDY S.
This location looks more like an empty car lot with U-haul trucks & trailers. Behind the lot is the rental location, a mechanics garage, and the office is located in the back of the building. There are no signs indicating the garage is a U-haul drop off or pick up. When I finally found the office, there was a little U-haul sticker on the door. It's almost like the U-haul is a side job for the garage.Nicole V.
Couldn't use the equipment I rented because my car wouldn't fit on the fit. Chatted online with customer support, around 30 mins after taking it off the lot. CS said to return it for a refund to the location. Never got refundedMICHAEL M.
There was a major biohazard, used condom filled with seminal fluid in the hideaway ashtray of the truck. My son found the used condom after we had already inspected the truck. I'm not a smoker so I didnt check the ashtray for cleanliness. The vehicle was very well maintained and cleaned prior to us picking it up. Except for the horrible biohazard sitting 6" from me and my son for 3 days.GEORGE S.
Very helpful and kind person at the desk. I appreciate first impression. Thank you very much.Benny O.
When I arrived I waited 15 to 20 to told the location was closed by the mechanic and his wife was not there and she handles the haul portion of the business After calling the 1800 number I was on hold for 15 min, then I received help. While talking to the clerk I was hung up on. This was a very not organized location.GARY H.
Le client n'a pas laissé de commentaire.TERESA B.
Have a way to respond to an incorrect text. I've been getting these texts all day. I don't know if you input the phone number wrong, they have illegible handwriting or what but it's sure been annoyingVERONICA A.
The system was down and there was a misleading splash screen saying there was planned maintenance and all the workers I called said that it was not the case. They were set up to fail as the system was not working for them either.Quintero L.
U haul site down for over an hour for mobile pick up. I also ordered a dolly with the truck rental I never received it. I also spoke with customer service and never received any positive outcome from the experience.Ruben M.
Le client n'a pas laissé de commentaire.Aimee A.
Best place so far to handle uhaul pick-up and drop-off!!! Easy access from freeway.brittnie H.
The truck pulled quite a bit to the right. I had to steer it to the left to keep it on the road, all 900+ miles. It was not just the wheel that was offset, the truck actually pulled quite hard to the right. At highway speed, letting go of the wheel would have put the truck into the ditch within seconds.REMUS Z.
Very friendly, helpful and efficient! ThanlsMONTE A.
Great service, I'll rent from this location again.DAVID V.
Le client n'a pas laissé de commentaire.RACE E.
Le client n'a pas laissé de commentaire.Victor S.
Small lot but had a hard time finding the office, which was in the back of the automotive garage. They didn't have any utility / hand trucks (even though I had reserved one) so I had to stop at a nearby storage center to pick one up. They also didn't have any of the bed mattress bags. At the rental location a few minutes away, the manager Jarrett was fantastic! He knew I was there to pick up a hand truck. I had questions and he answered them all and even cleaned the windshield. He was awesome!!MARILYN C.
Le client n'a pas laissé de commentaire.JEROME P.
Had a flat tire when I got it. Took four hits to get it fixed. Then it drove so rough I feel like I have shaken baby syndrome.Graig R.
Le client n'a pas laissé de commentaire.LEONELA C.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.HOPE C.
Le client n'a pas laissé de commentaire.Daniel M.
Georgina and the team are great.ERIN H.
Le client n'a pas laissé de commentaire.ORLANDA F.
Le client n'a pas laissé de commentaire.Kim S.
Gina and her manager were very helpfulBernard S.
Very friendly and great customer care and service.DAISY T.
Excellent attention, very friendly and above all very easy to get to and practical in all aspects, the manager was very friendly and quickly informed us of everything we needed, highly recommended.ZORAIDA G.
Le client n'a pas laissé de commentaire.FELINA A.
The suspension in truck was absolutely horrible!!! It was almost impossible to drive the truck in urban areas where the freeways are a bit choppy. The shaking was almost unbearable. But what could I do? All my belongings were in the truck and I did not have the time to unload, find another truck, and then load again. One item broke. But I have not opened all my boxes yet. Does U-haul have any processes in place to fully test the equipment to make sure it meets safety standards before being rented? I am still wondering how I avoided an accident. The poor truck suspension made this a VERY bad moving experience for me. The truck performed really well otherwise.MIGUEL Z.
Excellent service à la clientèle CARLOS R.
Very helpful and kept good contact with me, will uhaul here again, A+++Isai B.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.Keith B.
Overall just a slow experience. Was supposed to be a contactless pick up but the lot was chained closed. I got a call 10 minutes later from the lady who was nice but she was running late. Then when she got there the system was messed up and she had to go and completely change my reservation to be accurate. According to her I had two reservations for different trucks at two locations. I don't believe that part was her fault but overall it was just an ok experience. Nothing majorly inconvenient but definitely not the most seamless experience.Ryan D.
Great help !!MANUEL LORENZO A.
Georgina was excellent! Great personality ! Very professional!John D.
Le client n'a pas laissé de commentaire.LUIS M.
Excellent service and overall experience. Will use this location again. Quick and well explained transaction.MARTIN D.
Le client n'a pas laissé de commentaire.Peter V.
I did not expect much when I first entered their compound. But, their trucks and equipment were clean (some were shiny), the lot was organized and orderly, the office warm and inviting. The woman who worked with me during turn-in was knowledgable and treated me very well. Excellent. This is a very nice little neighborhood UHaul.JAMES M.
Georgina was great and very helpful.Karla I.
great attention and customer serviceAngel L.
Le client n'a pas laissé de commentaire.Trevor C.
Office staff were very friendly and accommodating. Je les recommande fortement.Shannon H.
Le client n'a pas laissé de commentaire.Hao N.
The woman at the front desk did a great job 😍jesus M N.
Some on line issues with check in but overall very good. In and out within a short period of time.Rick R.