I did after hours drop off (on a Sunday) so I did not interact with anyone at this location. But the lot was plenty big enough to pull the big truck and car hauler into and it was a great location from my new home.
Jessica H
Customer Reviews for Alabama Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very Friendly Service
Richard HMaybe just clean out one area in the front parking lot with a sign "Park U-Haul Equipment Here."
Cora RReceived a call that my equipment recovery was not checked in several days after its return. Love being accused of theft through no fault of my own.
Richard WI will do business with Danny again.
EDGAR ALower the price for a couple of hours was almost $70 I thought you could keep them for 24 hours that is too high but you had wonderful service just ridiculous prices
linda SDanny was very helpful and assisted me in not only securely connecting the tow dolly but also gave me directions to where I needed to go to pick up the car. A very good experience.
Philip DMake them clean it ,,because I'm getting charged for them not doing their job ,,this is the fourth time uhaul has charged me and its not my problem
Shannon HThe location advertised they were to open at 7:30am. I arrived at 8 and the owner of Alabama tire did not get there until 8:30-8:45. Several of the employees arrived but none offered to help me. I parked and disconnected the trailer alone.
Kevin KComplained that I returned the truck two days early, also said the inside of the truck was dirty, even though it was the way I picked it up
DUSTIN LThe manager at the pick up location was excellent!!
Dustin CMaybe warn people about the hidden fees. Was told rental would be $203 but over $400 was taken out of my bank. Absolutely ridiculous.
Ashlynne WVery nice people
Dewayne RAlabama Tire arranged with Tatom for pickup but representative was not there. He delayed loading the U-Boxes onto the trailer for delivery by several hours. This also happened the first time we shipped U-Boxes to Alabama Tire in Feb. Alabama Tire did not close this order when the U-Boxes were returned, resulting in two months of storage charges. Fortunately, UHaul corporate resolved the overcharges the same day I notified them.
DAVID WEverything was great
PAMELA PThe entire experience exceeded my expectations. I don't think I've ever had this easy a time renting a big truck. Don't change a thing.
Darrell MContainers arrived 6/10/2020 and were picked up 6/15/2020 with zero notice, apparantly her heads up text didn't go through. We were all running around, myself the real estate agent and the U Haul driver as well as her helper during thunder, lightening and pouring rain in hopes of getting the rest of my things put in the container. Then when I arrived to my destination and go to get my things there is no available trailer that day and i was told my containers were not available and they quite honestly wasn't sure where they were at ! Fast forward Four months later I recently discovered U HAUL has been taking just under 90 a month for the past Three months Oct, Nov and Dec. I've had nothing to do with U HAUL for the past five months other than trying to get mu money back for rent rent they charge me for months I things were not even in their possession.. Rent a truck and keep your things with you, i personally would never do this again, moreover I am not one to publicly go out of my way to write a bad review as I love posting great reviews, but U HAUL e-mailed me and asked to to write one so here you GO !
vicki lMost of the people I actually spoke to were nice and wanted to help because they could see what a disaster the entire U-Box experience for me had become. I thought I was working with an honest company. But, you ads that you can deliver anywhere, but you can't. You have hidden fees like a delivery fee that aren't disclosed until after the fact. Your quotes on shipping are misleading because mine doubled. When a customer calls to get answers the nice customer service people listen and tell you that they will start a claim and have a manager call but the manager never does. I expected more from Uhaul. You need to take a lesson from PODS be transparent include all fees and quote an all inclusive guaranted price. I will never recommend or use Uhaul again as long as there's an alternative.
Bryan CStop charging people for equiptment that is not available. There were no hand trucks or blankets when I arrived and I never used any such equiptment. Currently I am still being charged!
Jeffrey BAt this location they were courteous very prompt and it didn't take much time to have the vehicle on the road.
JERRY LThe first location had an assist device to get the trailer on the truck, the Alabama location did not. The owner informed me UHAULs statement was that a lady can take in and remove these trailers no problem. That's a lie!!!! He was so nice and helped me but UHAUL needs to provide the appropriate tools for the job and safety in my opinion. If this would have been after hours it would have been bad.
Jessica CMake sure the dollys that are requested are actually provided in the truck. The dolly's that I requested were not provided and I was STILL charged for it. Next time please make sure that all requested equipment is actually provided in the truck.
Dana SThe mobile app was not user friendly and overall confusing, the truck was rented as local when should have been 1 way. Called the dealer and was told it was not a problem.
Terrell HFriendly and helpful staff would recommend
James MThe location pick up and drop off was fine, but the U-haul system was very frustrating. First of all rate was advertised to be about $40 per day. By the time i finished the paperwork it was $165. Why? I reserved the truck three days before i was to pick up the truck and when i drove to pick it up said i was re-routed to another location but the truck was out front, very frustrated. after several minutes and aggravation i was allowed to pick at the reserve location. When the guy printed out the paperwork the price had increased to $197. Why?I had the truck less than 24 hours. I called supervisor, Chad Baker, but he never called me back. I had to take it because i had movers coming. I had set up to drop off the truck about one mile from my destination, then i received a text message and they had re-routed me to another drop off location about 10 miles away. I called the place above and they said they would take it. Overall my experience with the u-haul system was very poor. I will look for someone else next time. Mike
MIKE WGreat people , never a hassle getting what I need at Snead Al location! Always friendly and helpful beyond expectations!
Barry SGreat service. No recommendations.
Kerry GI dropped off on a Saturday morning at 9:00 a.m., Alabama tire was closed.
Chris TThe owner was very nice but it took a while to check the truck out because he was alone and his business was busy. Very nice but not organized. Would still rent from him again though.
Lisa ABest experience EVER! Friendly - Helpful - and Professional!
TRACY DReturned this within hours of renting due to poor quality and noise related to towing. I do not feel I should be charged full price for something I had 5 hours
Candace YMy U-HAUL was over an hour late and they almost gave it away to someone else. My husband showed up on time and no one was there until an hour later. One someone showed up, they tried to say we didn't have a reservation. My husband pulled it up on his phone and showed them. They almost gave our truck to someone else after having to drive an HOUR to get it. That put us behind schedule by two hours. Then we get the U-Haul and realize they didn't give us the appliance dolly that we PAID for. I will never be using U-HAUL again.
Matthew SThanks it's was allsome
Randy CThey over charged my card THREE times hundreds of dollars. U haul was great and agreed to reimburse me.
DEBORAH GVery friendly people. I will use them again.
Rebecca CVery rude. Made us sweep out some sand that was less than a handfull...really? And I paid $235 and still had yo sweep out the back truck. I was shocked. I will never use U-haul again
stephanie cNothing...They were very helpful.
DONNA SIt would be helpful to have more locations able to deliver 4 boxes at a time. Someone had to drive 3 hours to bring them to us initially, and when we picked them up we had to drive 45 minutes one way and we needed 3 trailer hauls to get them to our home due to only having one double trailer at that location.
Linda CI only rent from Bama Tire!!!
GARY HMr Johnson was very nice and helpful. Your local retailers are great. Your customer service during a problem was unacceptable. Your roadside assistance was a joke and treated us terribly. We were put in danger, our belongings were missing and despite spending close to $800 for truck/trailer/and insurance, our move was a disaster and we were out of pocket an additional 600 due to the negligence of your company. I will NEVER use Uhaul again and will be sharing my story OFTEN.
SHELLY ABest Service in Blount County by far!!!
GARY H