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Craig E
Customer Reviews for Alamo Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was not the location I reserved at and was a pretty serious inconvenience. If location is going to change, customers should have an input.
TRAVIS FNot open at night for night time drop off.
ORLANDO MThe gentleman was very professional and accommodating. His shop was small, but he did his best to make sure everyone had a great service experience.
ANDRE Pnull
Tokina Tthe gentlemen at location did a great job
JORGE Anull
Steve WThe man we dealt with was honest and helpful and rented us the u haul at a fair price I would definitely go back to him in the future.
JEREMY Pthe gentlemen at location did a great job
JORGE AThe man we dealt with was honest and helpful and rented us the u haul at a fair price I would definitely go back to him in the future.
JEREMY PThe gentleman was very professional and accommodating. His shop was small, but he did his best to make sure everyone had a great service experience.
Andre PNot open at night for night time drop off.
ORLANDO MMy experience with uhaul so far has been great! I would only recommend to maybe not add the safe insurance automatically. I forgot it was there abs paid for it. I did not want it at the time. Everything else was great.
JUSTINA OGreat Customer Services
NOYMENIA LProfessionnel
JOHN GI have no idea what's this shit, i'm getting tons of emails, invoices etc of somebody with a name similar to mine that i'm marking ascspam
HECTOR RAlamo auto and the owner were amazing, I originally booked with another store but they ran out of trucks and was moved to Alamo auto. And I'm so thankful I did. Reza the owner was so down to earth and helped every step of the way from beginning to end.
BRYAN ROutstanding experience! Owner gave a top tier experience!!
PHILIP ACLEAN THE VEHICLE, MAYBE WORK ON CUSTOMER SERVICE SKILLS AND BE UPFRONT ABOUT THE CHARGES THAT ARE MANDATORY. TRY TO HAVE MORE THAN ONE TRUCK SO THAT YOU AREN'T DOUBLE BOOKED.
Markeith JWe cleaned inside and out of van and there was a sign that said we could receive $25 discount for cleaning and we didn't, so I would like to receive that asap
Dianne MHopefully they get a 26' local truck soon.
Jon CI had an exceptional experience at Alamo Auto U-Haul. After I had may my reservation for a pick up truck, the Representative Reza, took care of my promptly, courteously, and professionally. A better experience than I had expected. No doubt I will use Alamo Auto U-Haul in the future. I had no Idea that this store was less than 2 miles from my home. I certainly did not want to go all over town to find a pick up truck I could rent. Overall an Outstanding Experience.
jose sNothing to improve amazing and well maintained thanks again and I’ll see you again soon if anything changes
DIEGO VThe service was excellent, the representative's attention was amazing, he even found a way to move the agenda to match the schedule with our needs.
Oliver CTerrible customer service
Giovanni DFirst off, the website says the location I went to at Alamo Auto located at 6757 Culebra Road, San Antonio, TX 78238 was a self-drop off UHAUL location. It was not. A representative from UHAUL called me to told me I had to return the truck at 6pm because the owner was closing down his shop for a week. And he needed to be there when I dropped off because he has a gate around his property and he was closing for a he day at 6pm. So we had only 3 hours to complete our move. When we returned it, the owner was rude and complained that the gas tank was $2 short. Even though we left it the way we picked it up. The truck was extremely outdated, windows were manual, and the truck wouldn't go over 75 mph. I will not be going here to this location. I feel ripped off and was given terrible service.
Brandi REverything
Juan RS.O.
Edilberto PThe service was very good
Rafael AThanks 🙏🏿 A Million for the wonderful assistance and support with my move.
Wayne DNot at this time.
Xavier GWas very good service and very friendly
Mark TCustomer service was the best I had. Fast, friendly, helpful, and most of all understanding of my needs.
Martha CWe cleaned the back of the u-haul and still got charged the $25:cleaning fee because they didn't look in the back of the u-haul. So I think they are stealing from their customers.
Jennifer CHe was very knowledgeable about the size of the cargo.
Angelica BVery friendly staff
Sherlyne SGreat location and professional staff!
Kristi Zthe agent made it very easy to rent a truck and the cost was very reasonable. very professional, and very friendly.
Isaac MNot accuse customers of something they didn’t do and charge them $150
ERIC LThe owner Reda was very rude when I had questions about the final bill once I returned the truck. He refused to explain any questions I had & demanded that I leave the premises or he would call the police! He said I should go waste someone else's time he did not have time for me! He could have taken the time to explain very RUDE and unprofessional!!!!
Bessie HDid not count the furniture pads before I left from picking up the U-Haul and 1 was missing so I got charged a $6 fee when returning. Everything else was great.
Jonathan CThank you for your service. And if I want to open up a uhaul storage place and renting out the trucks and equipment what do I need to do so.
Al BAlways a great fast and easy process. Desk person always nice and helps all the time
Carlos VI didn't like my experience, the truck is very old and bad
Ismail AI got charged for using 80mi @ 0,89 and I wassuppose to have 50 free miles. Instead they charged me for the whole 80 and not the difference between 80 and 50. I was only suppose to be charged for 30 since 50 we free. Odo was at 121767 when we got it and 121847 when we returned it. We were a lil bit off the line from half a tank and he charged us like if we brought it back a lil over a 1/4 tank and got charged $24.
Juan SWonderful staff, great and timely service. Very thoughtful and considerate. Thank you for helping my move be so easy for the Holidays. 11/1/2023
Matthew EThe manager was amazing
Kewanna TI was very pleased with my truck. I will rent there again. Merci
PATRICIA BI was very pleased with the service and pleased with the truck rental.
Remigio MExcellent service
OSCAR GStill haven't received my mileage fees back?
Tina JVery nice owner
Alisha PWITH YOU ALL WAS VERY PLEASANT THANK YOU FOR SERVICE .. YOUR SERVICE BEYOND YOUR DUTY.. DEFINITELY I WILL HIGHLY RECOMMEND IT YOUR LOCATION.. I'LL SHALL RETURN..
Amparo lWonderful owner/operator, made me feel safe and comfortable with the trailer.
Jessica GExcellent
mark pEverything was great. Keep doing what you're doing. Excellent customer service
JANET PReza was a great guy to deal with.
Bill KTruck suspension and transmission need overhaul. Customer service was excellent.
Gerald F