Good told us that we would get our 62,25 credit in gas if we put 1/4 of gas.
ODILIA Z.
Customer Reviews for Alamo Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Smooth process
Gregory H.Great experience, very helpful.
Ruben G.Great Customer Service
jennifer H.This vehicle was only 3 quarters and a half full of gas. When I pick it up. I had to fill it up when I returned vehicle. That is totally unfair!!
charles S.Close this location, that would make it better. The guy was rude kept cussing at us. Then he gave us the wrong key. Wouldn't help us with the trailer at all then told us he had to pull it out to make sure we connected it right while doing that he damaged the trailer and tried to blames us for the damage.
ASHLEY M.S.O.
Jose Noel G.I was supposed to receive my rental cash deposit back. I did not receive at drop off location. I have now spoke to customer service 3 times. The last person I spoke to was very rude and was not able to figure out anything.
Victoria C.make sure there is sufficient air in the tires
Douglas M.I spoke with the owner on the phone and instantly felt I contacted the right place. Once we went in to actually pick the truck up, it was such a good visit. I highly recommend this location for amazing service, and great pricing!
SHALONDA H.The person that checked out was great!
Sean N.Excellent place to rent a Uhaul. Customer service is outstanding
Damian L.Nothing. This location was so amazing! So fast! Great customer service. Will definitely only do business here !
Ashlee S.The price is some what high and brought the truck aft r hours and still got charged an extra day
JOE H.The location that I selected was not open at pick up time I was promised. I had to adjust me schedule to accommodate THEM!! unacceptable!
Maria B.It was a quick and easy process only took 20 minutes to register and we were out the door and in the U-Haul great service!👍
Evangelina O.Awesome
Curtis W.After finalizing the rental of the truck .. I made it clear I would return in 10 min to pick up my car... I returned 15 min before the closing time and the agreed time that the staff said he would be there till. My car was locked behind the gate and staff was gone.. I called and he ignored my calls. Then told me I had to wait till tomorrow to get my car... my house keys , wallet , and other things I needed where in my car. And I had to go to work but couldn't because he left earlier than the store closes and I had to sleep in the insulin truck till the morning
Cameron Russell W.A total excellent experience!!! From the pickup to the return...so smooth and easy!!!
Rebecca K.Great service and professional experience.
STEVE T.Very Friendly and Knowledgeable
Christina R.👍 good guy
Lawrence B.Supply was tight but this location worked with me to meet my needs
Jose C.Great person. Very personable. Will be using this same location next time.
Quinci D.Clean, secure, accessible, punctual, and professional!
JAVIER G.Got a phone call around 1 asking if I would like to keep the truck overnight at no charge even though it was a 2 day rental because they closed at 5, and they didn't have an after hours drop off. At this point I was so mad, this was the last straw. When I was taking the truck back there was another uhaul place half the distance from my address and the return location; however, we could not select it as an option, couldn't tell you why. Once I got to the return location the gentleman was very polite and helpful. This has been such a poor overall experience, I will likely never use Uhaul again for anything. I also intend on contacting the corporate office, so they can understand the situation so hopefully no one else ever has to deal with this kind of stress again
mark S.The attendant was very nice and friendly. He even waited for me to return the truck, even though the location was already closed.
STEPHANE W.Too much reliance on texting. Since I don't carry a smart phone texting is not as expedient as paper.
john G.The agent was very helpful.
Rafael D.Great customer service all around. What seemed impossible was made possible by this location. Forever thankful.
kenneth B.He was friendly, patient and very helpful. We appreciated our experience with him.
Tony Q.Thank you I'm very happy with using your business
Janan J.I try to use this location because the owner goes out of his way to give great service.
Richard S.Customer friendly
Joshua V.More inventory would be good.
Richard S.Rude man (owner) did not care that the truck he rented would not start. He stated that it could happened to any vehicle, which is ridiculous response Wenceslao any other vehicle is not the same as a rented vehicle where ur company is making a profit. Then I told his U-Haul movers where 4 hours late. He did not car he said I needed to pay additional day . Overall a horrible experience and Uhaul will not be a company I will ever use
Josephine R.To expensive. Will not use uhail anymore
Esau V.The manager of this location is excellent. There is nothing that could be done to make it any better. I have dealt with numerous UHaul employees and locations over the years and never seen the level of customer service as exists at this location.
Janet B.There was some degree on the exterior of vehicle but overall clean, thank you
Petra L.nothing, service was great.
Stephanie F.Very professional and explained everything about the contract and equipment we rented
Gilbert C.The owner was so helpful and explained everything I needed to know. We will for sure use this location again in the future when needed.
Crystal C.Very friendly service! Quick, convenient, and super accommodating
Samantha P.Not charging $9 dollars for the tank not being COMPLETELY full even tho it was full. Literally needed like 4 drops of gas in the tank
LOREN C.Excellent customer service!
evelyn P.Same great service.
Jon C.The experience at this location was great and the person there was very nice and professional. The truck was clean. The truck transmission would shake the truck when kicking into the next gear though. I entered a ramp to a 70 mph highway with a 75 ft entrance. The truck took way to long time to accelerate to 70 mph. I was pretty scared at that moment. When a highway is 70 mph, drivers usually drive 75 or 80. I got on the highway doing 20 cause the truck took to long to change gears. Most the drive, I thought the truck was not going to the next gear and then it kicks in after the engine was super loud. After that, it quieted down when in the next gear. Also the A/C just stopped blowing cold or any air for about five minutes while on the highway. I don't know what that was about.
Elias G.Our experience with the staff and equipment was truly wonderful. Our move went smoothly, safely and quickly due to superior staff and the outstanding condition of the truck. We are very happy to call on UHaul again in the future. Thank you for your service and help.
ADA A.Additional charges for insurance that I decline where added at the office by the clerk. I did not sign or use my credit card in the office. The clerk used the credit card on file and added the additional charges with out my authorization.
Victor Miguel T.The whole experience was great!! Uhaul rep very helpful with his expertise, guidance and instructions. Also saved me time by providing drop off location we needed ahead of time.
Javier L.Everything went smoothly, the representative was friendly and helpful.
Hal S.