Customer Reviews for Alamo Auto
(U-Haul Neighborhood Dealer)

322 évaluations

6767 Culebra Rd   San Antonio, TX 78238

(210) 899-3682

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 899-3682

6767 Culebra Rd
San Antonio, TX 78238

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 12h pm à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J. 
Évaluation :
5

The gentleman was courteous and professional. Our trip to move went well and he met us when we turned the truck in with a smile.

Raymond P. 
Évaluation :
1

Had a reservation for 5:30am no one was available to give us the truck we had to wait until 9am which completely ruined our day with nothing inconvenience. Sadly that was just the beginning as there was more. We got there at 9 and we understood that you can have the truck for 24 hours from the time you pick up. We were told that this location closed at 6pm on Saturdays and open at 12 pm on Sundays. The salesmen was trying to give us 2 days when we only needed one. The inconvenience started when we had to rush all day starting at 10 am instead of 5:30 am as was scheduled. We had to rush so that we could be back before he closed. When we rushed back at 5:30 the salesman was already in his truck ready to go. As we got there he was rushing us and we told him to hold on and wait on charges , as we were moving money around as it was more then we expected. He had already charged the card that was on hold. When my husband had told him that he was suppose to wait and give us a minute. He told my husband not to speak to him that way. Which my husband did not raise his voice to him but even if he had what kind of customer service is that. He told us that if we don't know how uhaul works then we shouldn't use uhaul. Are whole day was convenient to him and not us the customer. This is very disappointing as I have used uhaul in the past and never had such a horrible experience. As we rushed for this man we broke several things and this was very inconvenient not just for us but for the new owners of the home as we should have been done by 11am but hadn't finished until 4,3 since we started at 10am due to a 9am pick up. This location needs to be reviewed because if this is the type of representation that uhaul is getting then you need to improve this location.

Octavio S. 
Évaluation :
3

I was charge me for insurance an at the end was charge more for use of the truck on my card

ferdinand L. 
Évaluation :
3

they called me to ask me to return truck early because they needed it for another customer upon returning truck I was not giving any credit for returning truck sooner to accommodate them but I was charged additional $24 because I forgot 3 furniture covers if I was not rushing to accommodate them I would not have forgotten to get all of the furniture covers I feel I should not have been charged additional $24 after all I was doing them a favor by returning truck early

James S. 
Évaluation :
5

Please clean trailers better it was very dusty and had lil branches on the outside of trailer by tires. Merci

Mariselda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

Good told us that we would get our 62,25 credit in gas if we put 1/4 of gas.

ODILIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Smooth process

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Great experience, very helpful.

Ruben G. 
Évaluation :
5

Great Customer Service

jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
5

This vehicle was only 3 quarters and a half full of gas. When I pick it up. I had to fill it up when I returned vehicle. That is totally unfair!!

charles S. 
Évaluation :
1

Close this location, that would make it better. The guy was rude kept cussing at us. Then he gave us the wrong key. Wouldn't help us with the trailer at all then told us he had to pull it out to make sure we connected it right while doing that he damaged the trailer and tried to blames us for the damage.

ASHLEY M. 
Évaluation :
5

S.O.

Jose Noel G. 
Évaluation :
2

I was supposed to receive my rental cash deposit back. I did not receive at drop off location. I have now spoke to customer service 3 times. The last person I spoke to was very rude and was not able to figure out anything.

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

make sure there is sufficient air in the tires

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivette R. 
Évaluation :
5

I spoke with the owner on the phone and instantly felt I contacted the right place. Once we went in to actually pick the truck up, it was such a good visit. I highly recommend this location for amazing service, and great pricing!

SHALONDA H. 
Évaluation :
5

The person that checked out was great!

Sean N. 
Évaluation :
5

Excellent place to rent a Uhaul. Customer service is outstanding

Damian L. 
Évaluation :
5

Nothing. This location was so amazing! So fast! Great customer service. Will definitely only do business here !

Ashlee S. 
Évaluation :
3

The price is some what high and brought the truck aft r hours and still got charged an extra day

JOE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio L. 
Évaluation :
1

The location that I selected was not open at pick up time I was promised. I had to adjust me schedule to accommodate THEM!! unacceptable!

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

It was a quick and easy process only took 20 minutes to register and we were out the door and in the U-Haul great service!👍

Evangelina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian M. 
Évaluation :
5

Awesome

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
1

After finalizing the rental of the truck .. I made it clear I would return in 10 min to pick up my car... I returned 15 min before the closing time and the agreed time that the staff said he would be there till. My car was locked behind the gate and staff was gone.. I called and he ignored my calls. Then told me I had to wait till tomorrow to get my car... my house keys , wallet , and other things I needed where in my car. And I had to go to work but couldn't because he left earlier than the store closes and I had to sleep in the insulin truck till the morning

Cameron Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

A total excellent experience!!! From the pickup to the return...so smooth and easy!!!

Rebecca K. 
Évaluation :
5

Great service and professional experience.

STEVE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Very Friendly and Knowledgeable

Christina R. 
Évaluation :
5

👍 good guy

Lawrence B. 
Évaluation :
5

Supply was tight but this location worked with me to meet my needs

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albino F. 
Évaluation :
5

Great person. Very personable. Will be using this same location next time.

Quinci D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

Clean, secure, accessible, punctual, and professional!

JAVIER G. 
Évaluation :
4

Got a phone call around 1 asking if I would like to keep the truck overnight at no charge even though it was a 2 day rental because they closed at 5, and they didn't have an after hours drop off. At this point I was so mad, this was the last straw. When I was taking the truck back there was another uhaul place half the distance from my address and the return location; however, we could not select it as an option, couldn't tell you why. Once I got to the return location the gentleman was very polite and helpful. This has been such a poor overall experience, I will likely never use Uhaul again for anything. I also intend on contacting the corporate office, so they can understand the situation so hopefully no one else ever has to deal with this kind of stress again

mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA H. 
Évaluation :
5

The attendant was very nice and friendly. He even waited for me to return the truck, even though the location was already closed.

STEPHANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fransisco F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvador G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott F. 
Évaluation :
4

Too much reliance on texting. Since I don't carry a smart phone texting is not as expedient as paper.

john G. 
Évaluation :
5

The agent was very helpful.

Rafael D. 
Évaluation :
5

Great customer service all around. What seemed impossible was made possible by this location. Forever thankful.

kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert V. 
Évaluation :
5

He was friendly, patient and very helpful. We appreciated our experience with him.

Tony Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto G. 
Évaluation :
5

Thank you I'm very happy with using your business

Janan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos T. 
Évaluation :
5

I try to use this location because the owner goes out of his way to give great service.

Richard S. 
Évaluation :
5

Customer friendly

Joshua V. 
Évaluation :
5

More inventory would be good.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

Rude man (owner) did not care that the truck he rented would not start. He stated that it could happened to any vehicle, which is ridiculous response Wenceslao any other vehicle is not the same as a rented vehicle where ur company is making a profit. Then I told his U-Haul movers where 4 hours late. He did not car he said I needed to pay additional day . Overall a horrible experience and Uhaul will not be a company I will ever use

Josephine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurynn H. 
Évaluation :
1

To expensive. Will not use uhail anymore

Esau V. 
Évaluation :
5

The manager of this location is excellent. There is nothing that could be done to make it any better. I have dealt with numerous UHaul employees and locations over the years and never seen the level of customer service as exists at this location.

Janet B. 
Évaluation :
5

There was some degree on the exterior of vehicle but overall clean, thank you

Petra L. 
Évaluation :
5

nothing, service was great.

Stephanie F. 
Évaluation :
5

Very professional and explained everything about the contract and equipment we rented

Gilbert C. 
Évaluation :
5

The owner was so helpful and explained everything I needed to know. We will for sure use this location again in the future when needed.

Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Z. 
Évaluation :
5

Very friendly service! Quick, convenient, and super accommodating

Samantha P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
5

Not charging $9 dollars for the tank not being COMPLETELY full even tho it was full. Literally needed like 4 drops of gas in the tank

LOREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjelica M. 
Évaluation :
5

Excellent customer service!

evelyn P. 
Évaluation :
5

Same great service.

Jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul E. 
Non les évaluations ont été soumises pour cet établissement.

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