Mr Thompson was a great help. Great and prompt service!
JOSE G.
Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Honestly nothing can be improved. Customer service is the best. Nothing to complain about. They are good people . Totally recommend.
ANTHONY A.Thiers anything to be improved. Customer services was great definitely renting again.
ANTHONY A.they were very friendly and helpful but i was charges more then told would be and they didnt know why told me to contact omtomer srevice whick i did and rhwre looking inti it i believe was chged 80 per exra mile instead of 40 like when i was told online
june K.They are VERY accommodating! Always professional, friendly, and helpful. I highly recommend this location to all who want to rent a truck or trailer from U-Haul.
CLAIRE F.Follow through with promises like reserving boxes and supplying rods for wardrobe boxes. Make sure truck is in good order. Example given windshield wiper was unsafe. I was in a very dangerous situation driving in the rain with obliterated vision.
Julie B.I was very pleased with everything they did. I showed up, told them what I wanted to do and they recommended the trailer I needed. They hooked up the trailer and I was on my way.
GEORGE F.They have it down perfectly, they go the extra mile to help
GEORGE N.the best service experience very hospitable, The shop manager is the greatest for service
GEORGE N.Very professional, helpful, and made me feel like family.
JAIME S.The shipping blankets were not available at the time of pick up, which was a significant problem. No advance notice was provided to me either.
Sheldon N.Friendly and helpful
Mark C.Nothing your doing great 😊
Samantha C.Was charged for cleaning fee that I was not aware of sent an email to uhaul and yet to receive a response to why
MICHAEL A.Alan was friendly and professional. The equipment was ready for me just as requested. The location is easy to find. No complaints
PEDRO C.Excellent service
GEORGE V.Allen's diesel service did A most professional job i'll providing me a trailer. I was sent there after no one showed up at Nitro rentals where my original reservation was made. I do not recommend nitro for any type of rental. Allen's was definitely five stars.
GLEN J.The instructions for after hours drop off need to be sent sooner and be clearer on the process
DREW E.CUSTOMER SERVICE WAS EXCELLENT.
JORGE N.Quick service
DANIEL C.very helpfull
HAROLD H.Had some issues with the mobile rental. The site messed up and wouldn't let me continue when I was on the fuel/mileage step. The actual mileage was more than listed online, but I was unable to get the site to work again, or verify the data I entered saved. I needed a quick rental to move a few things and it did its job.
Chad B.Best customer service I've ever had!
CRISTINA N.Very easy to and quick to pick! This location had excellent customer service.
ROLANDO D.Allen was very helpful. Good place to pick up and drop off.
ALEJANDRO C.Great service, nice people, very friendly
ROLANDO B.Alan was great to work with. We had a few delays with closing on our home and he was more than willing to accommodate. We also forgot to load the dolly we rented and he took it off of my bill at the end. Would definitely recommend this location.
Domingo R.This was NOT the location I reserved from and was actually the 3rd site visited due to uhaul's inability to communicate or plan, pathetic customer service from representatives. Overall terrible experience but this location was incredibly helpful and the people here were great.
Jonathan A.I returned my truck clean and full of gas and was still charged a cleaning fee and $7 for gas. What a rip off just so they could charge more money. Went tin person to dispute and show them the pics I took (luckily) before turning it in and they were closed. Will be renting from a different location from now on.
ALEJANDRO L.Merci
TODD K.i FEEL WHEN A PERSON GOES IN FOR A QUOTE THATS ALL IT SHOULD BE IT SHOULD NOT BE TREATED AS A RESERVATION, AS IT WAS WITH ME i HAD 3 OR 4 DIFFERENT RESERVATION PLUS I HAD U-HAUL PERSONEL CALLING ME ABOUT GOING IN TO FINALIZED A RESERVATION WHICH I DID NOT MAKE. YOU HAVE A GOOD SERVICE AND YOU HAVE GOOD PEOPLE DELIVERING THE SERVICE YOU DON'T NEED ANYTHING ELSE.
SIMON M.Make the mobile pick up a little more user friendly. Although this in no way reflects on this location.
John B.Great service
David O.Everyone very friendly and helpful.
MARY R.The back gate of the uhaul opened while driving and items fell off. Patlock was still locked but the items inside pounded on the back door and made the latch came undone.
DESI ALFREDO R.Fast friendly service
TODD K.The man who checked us in was quite unfriendly. The woman in the office seemed bothered to close out the account. It was close to home, so convenient.
Joel A.Very friendly, professional, and helpful. Great rental experience. Highly recommend to all. Will rent from this location again. A++++
CLAIRE F.Great!
Manuel C.Everything was right on the money.Efficient and pleasing experience.
MARY R.Received professional and supportive help with our moving needs.Will use them again.
MARY R.Alan does a great job accomodating your rental, but VERY DISAPPOINTED THAT EAGLE PASS, TEXAS DOES NOT HAVE A DROP OFF SITE!!
DESI ALFREDO R.The location of the key box was too hidden, behind a palm tree that was sharp. I honestly believe there could be a better place to locate it. It took some time to find it.
Melanie G.Dropped off equipment on a Sunday
KELLY G.??
DOUGLAS B.Nothing so far. They were excellent.
JUAN M.Second time renting there in last 2 weeks and it was friendly staff and fast service, highly recommend!
Alejandro C.Excellent service!
James F.Great Uhaul location. Fast and friendly
Todd K.Thanks, Alan
John M.Nothing. Very great customer service.
Kimberly Y.Good service
Ida H.Met all my expectations and more , Alan's Diesel Service is above all competitors. Thank You so much!
Juan P.Best customer service, very professional !!!
Adriana M.