Customer Reviews for Alco Rentals LLC
(Concessionnaire U-Haul dans le voisinage)

125 évaluations

203 Present St   Missouri City, TX 77489

(281) 208-3615

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(281) 208-3615

203 Present St
Missouri City, TX 77489

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYS B. 
Évaluation :
3

Inspect the truck together with the customer this the customer knows all is well and no unexpected charges will come later such as tank lever, cleanness off the vehicle etc, he told me to leave it there and he would handle it later because he was busy with another truck that was delivered earlier

Cecil S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GABRIELLE G. 
Évaluation :
2

Nobody at location even though I arrived an hour before their supposed closing time. Due to this, I had to call customer service (which took about 20 mins) in order to find out what to do with the dolly (ultimately put into cab of truck).

MATTHEW S. 
Évaluation :
5

Non

DEBRA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY W. 
Évaluation :
5

Have someone available to unhitch equipment for return during working hour.

SONNI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELF P. 
Évaluation :
1

The manager has no customers service skills, Alex Thomas falsely documented when I returned the truck back to charger be extra money. No one was at the facility when I drop it off at 2:45pm I called and left a voice mail which was never heard or listen too. He charged me for sweeping out dust and falsely documented the gas meter was lower then where it was actually at. Worst experience ever! I has to drive to the facility while on hold for corporate customer service( rep Ashley) ask me to settle the issue at the store and just hung up. I called twice while at the location spoke with customer service rep Emeril.. While speaking with Emeril I magically received a refund from the regional manager that I had not spoke with or seen. So basically they run a lot of games to charge me 120+ extra dollars and made me prove that it was not legit charges. I will say Emeril did her best to help the situation but as far as everyone else there needs to be some consequences for there negligence actions. I would love for someone to reach out to me on behalf of the horrible service

Carlus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
1

The U-Haul truck was blocked in and parked between two other trucks

RAVEN S. 
Évaluation :
2

Truck displayed a warning light of low air in left rear tire. So, I spent money to add air. When I returned the truck, I was informed that the tire sensor didn't work. That is something that should have been told to me or the truck taken out of service until repaired.

Samantha S. 
Évaluation :
5

Online system is not reliable. First location I chose for pickup didn't have equipment. Second location that I was referred to showed equipment was there, however again, when I arrived it was not on their lot. no equipment. Very frustrating when you are being sent to all parts of town to find the equipment that had been ordered several days in advance.

JOSE B. 
Évaluation :
5

Everyone who works there are so helpful and kind. We will continue to rent our trucks and trailers from this location on Present St. in Missouri City, Texas.

Franklin F. 
Évaluation :
4

Make sure information is correct. They said the truck was full of gas but it was half full. It's good I checked and the guy that check the truck back in said it was a mistake. Thankfully I had a witness.

MAJORA E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG A. 
Évaluation :
4

Aucun

ADRIAN C. 
Évaluation :
1

Was never contacted with the link to pick up key as promised on Friday when I spoke with the representative. Was then over charged for gas that I had replaced in the vehicle. When I asked the owner/representative about it he was very rude and rushed me off the phone. Will not be using this location again ever

GERRON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE G. 
Évaluation :
3

Small and cramped with no room for customer parking

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

My transaction was quick and pleasant. Keep up the good work.

DAVID ALEXANDER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
3

Great experience with the trailer I rented. Owner of the location was great too. Only comment would be that the entrance to the "yard" needs to be widened and maintained. There is an exposed curb on on side of the very narrow entrance that I ran my truck into. Equipment as large as UHAUL needs more space to enter/exit. Otherwise, great exprience.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMELDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
2

The truck I reserved was not there. The manager, to his credit, sent me to another location for a smaller truck, But hours of my Saturday were lost.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA E. 
Évaluation :
5

My experience was actually a positive one all the way around, nothing negative, it was time well spent. Sherri

SHERRI B. 
Évaluation :
5

Everything is good now No complaints Thanks all of u …

BARKAT K. 
Évaluation :
5

Nothing everything was all in order

PATRICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
2

Should clarify rates to customer detail before giving the vehicle

XAVIER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMEH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
5

We drove past the drop off point only because it didn't stand out as a Uhaul site but we found our way. Personal were great, drop off was super simple.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATONYA V. 
Évaluation :
5

No improvements continue with good service

CHRIS J. 
Évaluation :
5

Not a problem

ARNULFO Z. 
Évaluation :
3

Clean vehicle, not have a rude area manager.

TRISHA M. 
Évaluation :
5

The gentlemen working at this location is very nice and helpful. He stayed late to let me pick up my rental and was very polite when I arrived. He was very helpful and accommodating.

Dan S. 
Évaluation :
5

This agency is so easy to work with. I will always try to rent from this agency in the future.

steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRINCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULLAH O. 
Évaluation :
2

I had to argue will the agent about putting his mask on .It was very frustrating.

Nadine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arhant G. 
Évaluation :
3

Location was just average. When I called the gentleman didn't identify himself. Trailer supplied was beat up and actually leaked on our move in rain conditions.

ROBERT S V. 
Évaluation :
2

1) They didn't fixed car in tow dolly and when I stop in gas station after almost 12 minutes drive( from location to S. Gessner Rd. In Houston) the car run away from tow dolly !!! Super dangerous situation. Because he has not used the chains to fixing car 2) He told me that I have to placed the car in Neutral position after loading and using tow dolly !!!! But while I asked several times about it and asking that he sure which it should be in Neutral and he said: yes Now, when I arrived to Dallas, my car it doesn't run!! The engine is turning on and when we place the car in D or R it doesn't run no way!!ðŸ˜"😤 I bring mechanic and they said the car's transmission is damaged due to towed in Neutral position!! So now I have to claim a file

ASEF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha J. 
Évaluation :
5

To give us exact drop off locations in the town where I am going to. They gave me a town far away from where I was to drop off. I had to research the drop off location myself.

DEBRA G. 
Évaluation :
1

My next uhaul should be FREE due to the conditions of my uhaul rental. It was in deplorable conditions and had a very foul smell. It was extremely dirty!!

Shameka C. 
Évaluation :
2

Make sure the the trailer is correctly attached. Less than half a mile after leaving the pickup site the trial came off the hitch while I was moving. Fortunately no damage resulted.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
3

Muddy lot

scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY G. 
Évaluation :
4

Aucun

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katerin P. 
Évaluation :
1

Poor service, the rep must think that you have to adjust your schedule to fit his needs for you to retrieve the rental - AFTER you have a confirmed scheduled reservation, w/ cc payment info submitted online and check-in in complete online. He almost cancelled my reservation when he closed the office over an hourly early; I had to ASK him to come back and complete the check out! More details: I had a confirmed reservation online, w/ cc payment info, and online check-in complete. I show up at the office at the reservation start time (11am); they had issues with their internet/system. The rep suggests that he write down my cc info so that he can input it into the system later â€" no way, I already sent through the internet copies of the front and back of my DL and CC payment. I offered to pay cash (denied). I tell him I can come back later when it is up and running, for him to call me to alert me, and that I could not go past 3 pm (I could, but I have to set a deadline to ensure I pick up the rental the same day, office closes at 5pm). He calls me at noon, w/ the tone as if I had to drop what I was doing and return right then and there, I tell him I will show up around 1pm. I get caught up with other errands and call back 15 mins till 4pm, to recheck on their system status, and notify him that I am coming by 4pm â€" mind you my rental period started at 11 am (for 3 days), so as far as I am concerned I can pick it up any time after on that day. His answer over the phone is that I had cancelled because I did not show up before 3pm, and he had already closed the office â€" over an hour early from posted time of 5pm, and I never verbally or online cancelled the reservation! I had to be affirmative and basically tell him that I would meet him half hour later to give him time to reopen. He agrees to it and I do get the rental. What a hassle! I have to plead with this rep to have my reservation honored, on top of making an extra trip, and submitting all kinds of personal information online!

Andre G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
3

Business location needs better signage regarding entry. It's like walking into someone's home. "Welcome, Please Enter" or something like that. It's a little odd.

JIMMY RAY S. 
Évaluation :
3

I arrived 1 hour after my scheduled pick up time and my equipment wasnt available. Had to wait for another customer to return. Not sure why Uhaul didnt send me to a location with equipment ready after holding my reservation for 2 weeks.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
5

Very helpful and friendly staff.

Majeed Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majeed Y. 
Évaluation :
5

The app and mobile process does not work. When checking in, I received a text message directing me to a website to take a picture of my driver's license. The mobile webpage did not load or did not send the picture - the uhaul rep had to take a picture on his phone (not ideal, i don't know if it is his personal phone that is storing my ID). When returning, the mobile webpage would not upload pictures of the trailer showing the condition of return, and could not complete the process.

Andre G. 
Évaluation :
5

Very helpful and friendly staff.

Majeed Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Very good attentive customer service..

WILLIE LEE M. 
Évaluation :
4

Arrived early and got great service

Gerold G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blessy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashaundra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nneka C. 
Évaluation :
1

Hook the trailer up properly so that it does not detach completely while traveling 40 mph on a state highway filled with my belongings.

Bradford C. 
Évaluation :
5

Great Service!

Daron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew W. 
Évaluation :
5

Not anything with the locations. Just wish I didnt have to pay full price when I didnt use the equipment for a full 24 hours. 50 $for a 4x8 trailer for use for a couple of hours is kinda crazy.

Stacy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika S. 
Non les évaluations ont été soumises pour cet établissement.

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