Customer Reviews for ALH Truck Rentals
(Concessionnaire U-Haul dans le voisinage)

1 104 évaluations

44655 N Sierra Hwy   Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

(661) 948-0260

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven - sam : 8h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 5/27/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(661) 948-0260

44655 N Sierra Hwy
Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven - sam : 8h am à 5h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 5/27/2022 - 5/30/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Dont call the sheriff's for keeping rental extra days not everyone is a criminal you should try extending instead

BRENDA V. 
Évaluation :
5

Great customer service I was helped right away and answered all of my questions.

WAYNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis H. 
Évaluation :
5

This location was great it was supposed to be picked up at a different location, but no one was there, so they changed me to this location, the other location screwed me up I didn't make my appointment so now I have to rent one next week as well

Alan R. 
Évaluation :
1

I reserved a car hauler and Uhaul never delivered it to the location. I was on a tight schedule and couldn't get another one in time. Wasted my entire morning.

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Q. 
Évaluation :
5

Service was exceptional and professional. Easy to check truck out and in.

Linda H. 
Évaluation :
5

Rien

DEON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan O. 
Évaluation :
3

The size truck we needed and reserved was not available and changed to a smaller one a few days previous to pickup. Was a bit upset there were 5 (five) of the size trucks on site at the time of pick-up. I understand rental equipment is constantly in flux, yet I should not have been able to reserve something that was not available to begin with.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myeshia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER W. 
Évaluation :
2

Update environment, looks rundown

Robert M. 
Évaluation :
1

Charged us double for dolly and equipment. Didn't request furniture dolly, got charged for it. Returned in time frame and got charged 2 rental days instead of one. Can't get a hold of anyone at office.

Brian F. 
Évaluation :
3

I didn't get the appliance dolly when I picked up the truck after hours. I had to go back later when they opened to get it. In addition, I was charged for a service dolly $7 in addition to the appliance dolly $10. I did not rent a service dolly and I should not have been charged for it!

Alvin A. 
Évaluation :
1

I dont want to check out my own uhaul! I expect to got to a professional uhaul place with people to assist you with the truck! Im not employed at uhaul so why do I have to inventory and checknlist likenthis is my truck! And they made me add more miles than I actually drove when i returned it! Bad business never again!

Wynton L. 
Évaluation :
5

Best ride

Hector S. 
Évaluation :
4

Friendly gentleman that assisted us. Happy with service.

SORAYA G. 
Évaluation :
4

Easy pick up and return. Pricing was exactly as advertised. No hidden charges. Good service.

RONALD W. 
Évaluation :
5

Excellent Customer service.. thank you

KARLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
5

Quick friendly service. Perfect !

Joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

no fault of this pick up place..but our truck HAD a GAS leak under the truck. It was hidden by the BIG steel plate that covers the hose. I had to help the roadside guy fix the leak. Once we got the metal plate off we found the hose had a CUT in it and was fixed with DUCT tape. So someone had to have done this cheap ass repair then put the metal plate back on. This was hidden for ANY future customer and could have been a BIG safety problem. I have contacted the local so called area boss and all he did was blame me for this repair. I will be elevating this above his head as this was a repair not someone trying to steal the gas as he said.

DAVID C. 
Évaluation :
4

Friendly and professional

QUINNETTE M. 
Évaluation :
5

The proprietor was friendly and very helpful. Would like a special word to go out about his customer service and attitude.

BRANTLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISRAEL B. 
Évaluation :
5

Great service at the pick-up (Lancaster, CA) and drop-off (St. Louis) locations.

ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
1

My experience was horrible. The web base 24/7 option is glitchy and is not clear. The compatibility does not work well while using iphone. The options were not clear for a first time user to distinguish between “in town” towing and out of town towing. The location to drop off should not be optional as it would clarify your estimated cost if you chose between in town towing or not. Worst part is I'm not giving the option to edit the location without starting over my whole order. The virtual check in option is terrible too! There should be an option to type in the location instead of only using “Share my location” option. If I was not tech savvy I would of had no option to check in because no one was there in person, and they didn't pick up the phone AND they didn't have a voicemail set up. The truck was dusty and came with low tire pressure in the tires. Some of the several customer service agents I had to go through were okay, as I was on hold for over an hour to speak with someone about trying to change my reservation, this is after I used the call back option. I waited an hour to get a call back, was given the option to choose what I would like to do, apparently didn't go fast enough and it hung up on me WTF? Only to finally get through to an agent in the Santa Clarita office to be met with sarcasm, a lack of understanding with AND no solution to my issue. All he kept saying was “it was in the contract” he rather be a smart ass than to treat me with some Decency and understand my perspective (he was the worst, I wish I knew his name) Luckily, the final person I spoke to was more understanding and patient with giving me some options. And having to drive another 100miles to avoid a late fee that could of been resolved by given me the option to edit my order before submitting. Which doubled! My estimated cost. What a waste of money. All in all, I rather deal with budget truck than uhaul. Never again

Derrin F. 
Évaluation :
5

Merci.

April W. 
Évaluation :
1

this location is dirty, out side and inside, old computer, desk all dirty

FRANCISCO C. 
Évaluation :
4

Rental was easy. The trailer worked as expected. Everything worked as expected. The employees were very nice and accommodating. Some drop off locations are not in the website. Merci.

PETER H. 
Évaluation :
5

Excellent customer service

DARYEL K. 
Évaluation :
1

No one there when I went to pick up at 9AM waited 1/2 hour after reservation was to be ready and no one there when I dropped back off at 10:30 AM

DALE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILFREDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
2

Truck wasn't cleaned out where the seats were and smelled horrible in the back that we had to clean it out before putting our stuff in. Need to do better on the cleaning especially with this pandemic going on.

Randy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guillermo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRII P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

I'm very happy with this place and service lovely customer service i recommended a place like this to anyone.

JENNIE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
2

The gentleman working there was very nice and helpful but other than that the location wasn't great and didn't seem very clean

KRISTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

I really like this location the gentleman was very helpful and nice thats why second time we used this drop off.

JESUS C. 
Évaluation :
5

FIVE STAR PROFESSIONAL, period

DENNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HIPOLITO P. 
Évaluation :
5

Nothing, excellent customer service!

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE M. 
Évaluation :
5

Always be there for them

PEGGY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
2

I put more gas ($25) than what was left before me. Quarter tank more. But they didn't give me credit I feel like it's fraudulent. Charge if under half but no credit of over half definitely not fair.

Juan S. 
Évaluation :
5

The guy who was working was awesome. He helped us with everything and even answered our questions about towing. Great guy! Wore a mask the entire time even though it was super hot outside. Checked all the trailer lights and made sure it was safely hooked up before we left. 10/10.

TAYLOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

The person in charge was pleasant and efficient, I was in and out with my trailer in record time!

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn O. 
Évaluation :
5

The guy at Uhaul was went beyond to help my needs, need more people like him in the world !!!!

ELLIOTT T. 
Évaluation :
3

The person I dealt with was very good and answered all of my questions, got me hooked up and out of there quickly. There was no real UHaul store there so we went to another store to pick up some supplies.

Russell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TASHA T. 
Évaluation :
5

I did get a smaller truck then what I ordered. Which made things harder for me.

ELIZABETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea C. 
Évaluation :
2

The vehicle was old and seemed to have transmission problems, shifting roughly between gears. Also, was charged for moving pads, but wasn't in the truck. Totally self service via an app (need a smart phone). Low touch and low service consequently. Located in a sketchy area, didn't feel safe being on our own in that area. Vehicle was clean. Served it's purpose.

Randall K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SID C. 
Évaluation :
5

Good customer service. Made a real effort to social distance and take precautions against COVID.

Carlos M. 
Évaluation :
5

Very helpful, super easy. Thank you

Chloee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARJAY H. 
Évaluation :
5

I will rent from this location again. Thanks

ROBERT C. 
Évaluation :
4

I will be renting a truck from uhaul again. Merci.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceara K. 
Évaluation :
5

I was pleased with uhaul reps handle my Situation I had reservations at Mail in mart in Lancaster' boulevard but that company never opened their store I was late to my meetings and picking up are homeless patients items I called uhaul rep and I was taken care really fast and rep gave me a Reservations i meet with Mr Leo he helped me very fast and I was able to take care of my patients. But otherwise this mail mart should not promise to have reservation that they can't meet. But rep and Mr Leo helped me thanks.

Jennie S. 
Évaluation :
5

Check wiper blades. One was shredding and although I didn't need it, if I did it would have been bad.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO S. 
Évaluation :
5

Aucun

Gustavo L. 
Évaluation :
3

I didn't initially book at this location but he however did everything he could to accommodate me after the place I made the reservation at, at least a month in advance called me the day of my reservation to tell me they didn't have the equipment I reserved. I was on a very tight time schedule and not getting the truck until nearly 4pm messed up my entire move.

DANIELLE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Y. 
Non les évaluations ont été soumises pour cet établissement.

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