Le client n'a pas laissé de commentaire.William O. | Expérience générale
Customer Reviews for All American Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Dickinson, TX 77539
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022 - 12/25/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gabriel C.
Horrible customer service!Donna W.
Le client n'a pas laissé de commentaire.Kathy T.
The front desk lady was very nice, but both vehicles I was attempting to drive from this location had transmission issues and check engine lights on. I had to pay for a ride to another location across town to get a 3rd uhual that finally had no issues. The over all experience was a massive inconvenience and spent much of my time I could have spent already packing.Michael C.
Rental agent was lazy, rude, and not truthful about an incident occurring during the renting of this truck. Instead of having the truck "staged" for exiting the lot, I was required to maneuver the truck out of a very tight parking spot. As I started backing the truck out, I could not see the post intended to keep people fron running into the building itself. Although I could not see the post in my mirrors, I knew that it was back there. As I slowly eased back with the intention of just bumping the pole. However, upon just the slightest bump the post fell over. Inspection of the damage showed that the bolts holding this particular pylon in place were very short and rusted very badly. I have no doubt that I could have pushed it over with my hands. Anyway the rental agent said that because I had purchased additional insurance with the truck that the damages would be covered. Needless to say that I was very surprised when a claim was filed with my insurance company the following day. And the estimate for repairs was absolutely outrageous. I could have made the repair myself (and offered to do so) for about $20 dollars for materials and about 30 minutes work. Simply not the sort of staff I expected after having dealt with the U-Haul company for more than 30 years and having been a rental agent with them in the past.Ron G.
Le client n'a pas laissé de commentaire.Roy B.
Le client n'a pas laissé de commentaire.Ken R.
Let the next customer know that if the choose mobile pick up, they won't be able to pick up vehicle because the location doesn't offer it. Couldn't get truck until hour after my pick up time. Called customer service and they said I needed to wait until the location opened, after being on hold for 48 mins. Customer service also said I would receive a credit for my troubles, still waiting on that. . Uhaul did not have the dolly's or or furniture pads loaded, had to wait for someone to do that.Autumn W.
Well, don't put a sign advertising 19,99/day in the same size truck I'm renting and charge me 29,99/day. Very unethical.michael e J.
Charged me for an extra day with my u haul truck and gave me a issue about reserving a storage unit online saying I shouldn't be able to do soMason M.
She was amazing and I loved working with her.Angela T.
Le client n'a pas laissé de commentaire.DWana B.
Le client n'a pas laissé de commentaire.Dennis F.
The district manager of this location charged me a cleaning fee because some of the blankets weren't folded adequately. They said it needed to be swept out and had trash in it. When I checked before I delivered it was clean. This was a overnight move of less than 100 miles I don't feel this is a reasonable charge.LInda M.
Le client n'a pas laissé de commentaire.chancee K.
Terrible customer service. I was rented hazardous equipment that caused an injury and the host couldn't have cared less.alexander M.
Le client n'a pas laissé de commentaire.PETE C.
Security is amazing and love that this is a family owned business that really cares.Vanessa B. | Expérience générale
The Ac on truck was out but not sure that's the locations faultROBERT L.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Brian J.
Everything thing was Awesome. Couldn't have asked for a better location!!! Vanessa was a pleasure to work with!!! Thank You for Working with us!!William K. | Expérience générale
The instructions for after hour pick up were vague. I spent over an hour trying to figure out why I could not access the keys to the vehicle. Once I was able to find the keys, the truck was clean but the truck's air conditioner was not working. Texas heat is brutal in July. I called several different numbers listed on the website and in contract but got no response. I drove the truck to my house called roadside assistance and they told me to return the truck and request a refund. I returned the truck and I did not get a refund. Needless to say, I had to get help from other sources because I was unable to move that weekend. It was a waste of time and money and still 5 days later, no one has contacted me to follow up. I am not happy with this u-haul location. Better customer service and response is imperative.ILIA R.
Don't change a thing! Service was friendly and efficient. The truck was clean and well maintained. Great experience.Mark S.
The gas gauge showed â€œfullâ€ when I left the rental place. I drove 40 miles and when I refilled the tank to return it, which had dropped to 3/4 full. It took 9 gallons to refill. That's 3,5 mpg. Seems excessive.MARK S.
Nothing. Great customer service!!!BRANDON S.
Le client n'a pas laissé de commentaire.george o. | Expérience générale
Le client n'a pas laissé de commentaire.Anne A.
Customer Service Manager - Please give me a call.Jose G.
Le client n'a pas laissé de commentaire.DOUGLAS N.
This has been a great experience. If I need storage or uhaul in the future I will be back to this location.Everest R. | Expérience générale
Very friendly staff!Karissa H. | Expérience générale
Great customer service!WAYNE L.
Le client n'a pas laissé de commentaire.Janice Y.
Le client n'a pas laissé de commentaire.NOELIA V.
It was late at night and no one was there. Too impersonal. No people. Hard to get the app to function. Had to get 1800 to reset my account. Horrible good times each time I call.Charles S.
Everything was great!DARCY M.
Very friendlyMichael L.
Le client n'a pas laissé de commentaire.GRACE H.
They made a copy of my DL & didn't give it back, I had to go back to pick it up. Then when I went to fill the truck up because it was on Empty. There was a lock on the back gate so I had to go back a second time to have the lock cut off. The back of the truck was filthy, a check engine light was on & a tighten gas cap light which made it to where you couldn't see the miles except right when you started the truck.GARRETT B.
Le client n'a pas laissé de commentaire.Elizabeth M.
Vanessa was very niceALEXANDRA S.
Le client n'a pas laissé de commentaire.Donald M.
Not so they could improve on. There actually were some problems many of those I actually put them into action Overall It was how they handled the problems . I found that the whole office treated me well and I was pretty good enough to actually not mind hanging out there. I highly recommend this Uhaul shop as a top notchCliff A.
The lockbox for mobile pickup at this location were not marked, the codes did not work, and when we called the 24/7 contact person, they answered the phone intoxicated, hung up in us, and then refused to take our calls. We waited an hour before just giving up and waiting a second hour til UHaul district opened so we could get a new moving van. All in all, by the time we got our van from a different location, we were three hours behind on our moving schedule.Katelynn D.
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