Le client n'a pas laissé de commentaire.Slade H.
Customer Reviews for All Day All Night Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Theodore, AL 36582
(Next to Mobile Grey Hound Park)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert Darrell H.
The manager at this site was very rude to me, misinformed me, and lied to me. I returned the truck at 7:30am on the day it was due back. It was clean and full of gas.i put the key in the drop box. The manager at no time told me where to park it, only that if I returned it early, to call her and she would give the code to the gate. I called the office the night before, left a message saying I needed the code. I did not receive a call back. When I spoke to the manager later in the day to make sure all was ok, she was very rude, and not very professional. She yelled at me for leaving it in front of the gate, tried to tell me I left the key in it and told me she would have to charge me an after hours return fee of 20,00 $. Which I was ok with. She said the truck was not checked in until after the time it was due back. She told me she knew exactly the time I dropped it off and when I was picked up by my ride. I later called the office and spoke with Jessica who much more pleasant and very professional, she said she would address the issue of me being over charged, going so far as giving me a call back to let me know the status of the situation. I was charged twice for the use if the moving blankets. The manager told me my total charge for the rental would be 128,00 $. Instead I was charged 239,40 $ with additional charges pending totaling 113,02 $. My receipt shows I was giving a credit of 83,08 $ which I have yet to get. So, no, I am not happy with the service or all the extra charges I wasnt aware of and I will not be using uhaul again. Regards, Judith HavardJUDITH H.
Nothing everowasgreatARMELIA R.
Allday allnight storage is a great place.GARY H.
Le client n'a pas laissé de commentaire.mikelia M.
Excellent customer service. A+ Thank you.LAUREN B.
She was very nice and her spirit filled the office with so much joy... Thank you guys for everythingSaveria W.
Le client n'a pas laissé de commentaire.CHARLES J.
Online check-in process was easy and made the in-person check-in much faster. Loved the online check-out procedure where I was asked to take pictures to verify the mileage, fuel, how clean, and the location. Made the whole transaction feel quick and easyAlan R.
Very friendly and fast service.TERRY H.
I had 1/4 tank of gas and stopped specifically to get gas. It was supposed to be 3/8?! So I guess it wasn't quite 3/8 and they charged me $. I had a ride so I dropped it off early and they charged me for that too. Terrible. Would not use again.Cheryl N.
Le client n'a pas laissé de commentaire.TIFFINY W.
Le client n'a pas laissé de commentaire.EDWARD H.
The lady behind the counter was very nice and friendly. I do think uhaul has made the process more complicated for checking in and out. That is no reflection on the staff at this location, but it is directed to uhaul processes. It shouldn't be that complicated. Customer service was excellent. Process, not so much.Darrin T.
They were very efficientGENE M.
Le client n'a pas laissé de commentaire.LATOYA H.
Le client n'a pas laissé de commentaire.jimmie H.
Everything was great.Gary H.
Manager was fantastic.Gary H.
Returned truck on Sunday at Willard TV on Greeno Road on Hwy 98, Fairhope. Gas filled and cleaned.ALTHEA G.
Every aspect went smooth helped take some of the hassle out of moving.Robb M.
Le client n'a pas laissé de commentaire.TONY H.
Nothing. My experience was great.Frances C.
Le client n'a pas laissé de commentaire.Shanice B.
The console in cab was a bit dirty. Should be able to upload more than 1 picture when verifying rental. Service was excellentLAURA V.
Le client n'a pas laissé de commentaire.BRENDA W.
Great Folks!!KIRK L.
U-Haul helps make helping people in my trailer park easy. Thank You U-Haul No Name Park LLC Christine CaytonChristine C.
This was the 2nd time I rented a U-Haul from this location. The Lady was nice and very professional both times. Kindest Regards Christine CaytonChristine C.
Le client n'a pas laissé de commentaire.Samantha T.
Le client n'a pas laissé de commentaire.saskia G.
All was good. Thank youCassandra S.
Take out the broke off screws sticking out the side rails and fix the leak in the roof. My cabinets got rained on in the truck by the leak and scratched and gouged by screws. Was not worth getting the truck from them. They have three trucks the size I rented two new ones and one that is messed up. So they give me the messed up one. That was nice ! Picking up the truck before they open is a pain. They do not give you the gate code to get in. You have to call the 1-800 number and stay on the phone for 15 minutes to talk to someone that can call someone and get you a code. Then you have to get another code to get your padlock off. Which none of that is in your contract information. So if you plan on picking up at 7 AM you need to be there at least by 6 AM. And returning it was a pain. They could not get my location on my phone. So I had to leave the truck there locked and take the keys with me and come back after 9 AM when they were open and I hope they didn't charge me which they didn't. The whole experience was awful.Jeremy B.
I have no problems with this location. I have used before, and will again. U-haul has changed a few things, where you are to do something where you scan your Drivers licence, I never did get that link. Love the people at this location.LAURIE S.
I am a reservation number for a 15ft truck, and when I called AHEAD to confirm all they had was a 20ft. They did give it to me for same price.john T.
Le client n'a pas laissé de commentaire.Jeremy L.
Wrong lock on truck but U-Haul representative was quick to resolve problem.jacob V.
I don't know anything you could do any betterCHARLOTTE W.
Le client n'a pas laissé de commentaire.DAVID B.
The lady was confused on us bringing the truck there, even though the app said to. She then said something about taking it somewhere else, but I followed the instructions online and we left. You just need better employees.Erick F.
Le client n'a pas laissé de commentaire.JEANETTE M.
Le client n'a pas laissé de commentaire.SAMANTHA T.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.Mitchell R.
Le client n'a pas laissé de commentaire.James S.
I don't think you should charge by the mile if you can't pick up the trucks at the location you select when you book online.Rian M.
Le client n'a pas laissé de commentaire.scott F.
Nothing everything was excellentDavid T.
Le client n'a pas laissé de commentaire.Teresa H.
Le client n'a pas laissé de commentaire.BILLY P.
Le client n'a pas laissé de commentaire.Billy P.
Le client n'a pas laissé de commentaire.James W.
this location staff went over and above the call of service to help me with my rental. I could not have asked for better service.TONY H.
Keep your trucks clean. Dont worry about a measly. 80 for 2 extra miles that it took to return the truck when I spent an extra 30 on gas and dropped it off with the fuel at 3/4 of a tank when I picked it up at 1/4.Kristie S.
Excellent customer service.Luke T.
Improve the app. It's horribleCourtney J.
Before customer arrives make sure equipment work properly.Royzell M.
Le client n'a pas laissé de commentaire.FABIOLA C.
Le client n'a pas laissé de commentaire.Draper H.
Better online experience ie. easier navigationDustin T.
Better customer serviceCARLA G.
Le client n'a pas laissé de commentaire.RICHARD L.
Nothing, everything is great. Thank youCHAROLTTE W.
One thing that I did not like was that the clamp holding the 7 $dolly in place inside the truck was already loose. We were loading items and something hit it, causing the dolly to slide out and break the tie causing us to be charged an extra 7 $. Other than needing to make sure the items are secure or to just not have them inside the trucks unless requested the service was great!Brooke R.
Nothing everything was excellent.Richard L.
Thanks! I appreciate this location Tamika was prompt making sure I knew of the location and how to get there. I moved to Houston, TX thanks again Mobile, AL/ Theodore, AL y'all rock!??Shafania L.
Le client n'a pas laissé de commentaire.SAM V.
Very helpful and accomodating staff.... I would recommend to others for professional U Haul service needs.THOMAS C.
Le client n'a pas laissé de commentaire.Craig T.
No to charge their card for gas after they put gas in the vehicle.tanisha H.
Nothing, Tamika was nothing short of superb, thank you!Craig T.
Le client n'a pas laissé de commentaire.MARCINE C.
I was over charged for an extra day. Now I have 3 debits on my account 62 $64 $and 75 $. I should have only been charged for the 75 $. This mistake on your behalf caused my account to be overdrawn by 5,90 $, which will probably charge me an 35 $over draft fee. If that ends up being the case I would expect you to take care of this as well.Shaun H.
Le client n'a pas laissé de commentaire.SHAMEEKA W.
Le client n'a pas laissé de commentaire.BOBBY G.
I have never rented a uhaul before. The person renting this uhaul to me was extremely knowledgeable and very helpful. She made the experience easy and stress free.BRENDA C.
Le client n'a pas laissé de commentaire.JEAN W.
Le client n'a pas laissé de commentaire.Craig T.
Le client n'a pas laissé de commentaire.GARY S.
I can't think of anything, my experience was smooth and easy, and they handled my extension with ease and patients very happy with my experienceHELEN C.
Le client n'a pas laissé de commentaire.BEN D.
I noticed that I was charged twice for the u haul unit... 52 $then 13 $for insurance and then an accidental charge of 52 $..I would really appreciate it if the second payment of 52 $could be credited back to my accounyGEORGE L.
Kathy was excellentLINDA T.
Le client n'a pas laissé de commentaire.STEVE R.
Truck was adequate for my needs. Large and roomy.MARION D.
I hated my experience with this company...1st she said it would only be 55,19 $ then she said she charged me for an extra day because I brought the truck back da next day..but da company told me there were no addtnl charges..then I put da gas past where it was upon arrival .. almost on full..and now no will answer the phone to tell me how much I actually paid for the truck...I hope ur company doesn't treat all there customers this way...then she said after I called her da truck had to be back at nine..but while in office she never gave me a time and I didn't even have da truck a full 24hrs. This is not fair and I want to be compensated for da extra day I was charged...I will not be referring anyone to this particular location...This was da worst experience that I've had with U-haul.monica W.
RUDE! Someone called my husband to travel 32 miles to sweep out the truck and fold the blankets! As if 200 $for the truck rental was not enough. When he traveled to the location, they said they could not wait for him and charged 25,00 $!!! Rip Off!Victor R.
I drove 7 mile & put a half gallon of gas & was still charge 3,25 $. Either the gauge is not correctly or the truck needs a tune up.Charles D.
Le client n'a pas laissé de commentaire.VERNON L.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.MARCHELE H.
Location was great, services was greatSANDRA H.
The only problem I have is the mileage at 0,79 cents a mile is a bit much. The weekend rate of 0,99 cents is a lot too. This may stop me from using this place again. Kathy in the office is great! She helped me immensely! Just the price is a little too high for my budget. Merci.MARIE S.
Le client n'a pas laissé de commentaire.ROBERT D.
Very good service. No complaints.BRIAN M.
Le client n'a pas laissé de commentaire.JACQUELINE W.
Le client n'a pas laissé de commentaire.Pamela Cox C.
Le client n'a pas laissé de commentaire.MARCINE C.
Originally I ordered on line for Irvington Alabama said in stock drove over to get it they didn't have one on location so had to drive a extra 12 miles which wasn't to bad. Trailer did fine for my needs.THOMAS P.