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Mark Viebrorck
Customer Reviews for All Island Storage Operations LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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truck broke down, they had me in a new one right away, but it was a pain in the ass. was supposed to get a discount, never got one
evan bluemerSales representative at the counter was very helpful.
ROSS HOTCHKISSExcellent customer service!
Richard TownselyStaff was friendly and transaction was easy.
shari schroederOne of the best maintained and run U Haul distributors that I have utilized. Customer service makes a big difference.
Douglas WertzThe prior weekend however was a disaster with your other UHaul vendor in Clinton: Freeland WA. They did not have the vehicle I reserved and I waited over an hour for anyone to show up to inform me of that. I lost my movers due to the lateness and lack of equipment so it was a failed attempt all in all due to UHaul's inability to communicate and deliver the reservation.
Diane KlingerVery helpful staff, easy process from start to finish.
Mark MeadEverything went very well and I have already recommended it.
Mark MeadVan had a slight odor--smoker?
Gary OlsonHen I went to Freeland location where I was to pick up truck no one there, so drove back to office in Clinton, I was in a panic because I had hired movers to help me. The man there was very rude said he doesn't have a Freeland location and gave me an 1-888 number to call. I called the number and they were very helpful they told me to go back inside and they had sent my order and I was given a truck at the Clinton location. Again the man was curt ……I would never do business there again.
Elizabeth StilesFantastic Flawless Service - best Uhaul location I ever had used
Scott Ernst27/7 truck share online checking in/ check out is a disaster
MATTHEW CRAWLEYAll three people were delightful. Caring, making sure everything was what I needed+. Be back soon to move more.
Elizabeth DuthieAll went well and the fellow on the desk/computer seemed very knowledgeable and was professional yet friendly.
Doreen JohnsonI needed to change the drop off to this location as they had me going way out of my way to drop it off originally. The staff was extremely nice and helpful for fascinating the shift. The drop off was also easy and stress free. This part of my experience was nice and easy
Taylor SendekEverything is perfect!
Mary Jane SARBAUGHFriendly and helpful service. Thanks!
Maya ManchesterNo improvements to suggest.
Phil WrightNo area of improvement identified.
Phil WrightIn and out the guy there hooked up my trailer after I returned it same thing guy came out unhooked trailer and I was on my way. Fast and easy definitely recommend this location will use again for sure
Nathan ImpsonApart from the delay caused by the computer system*, the whole experience went well. Very gracious and helpful employees. Rented trailer was perfect for our needs and we encountered no problems. *Never ceases to maze me how technology that is claimed to make life easier and more efficient has the exact opposite effect,
Phil WrightNot a thing
Tom Eckhartit would be great to have more trailer options at your Freeland location.
Carlos PenafielGreat staff. Great experience.
Shannon MilbradStaff members were friendly and helpful
Harlan Mason | Expérience généraleTruck 24/7 checkout failed because the previous evening's employee did not set up the record in the computer system for pickup. Had to wait until the store opened 2 hours later. Unable to contact anyone.
GEORGE JOHNSONNo need to change anything. We have been very happy with the folks at this location.
Lloyd KiffI was pleasantly surprised at how easy it was rent the U Haul truck at this location. The customer service guy had me in the system, as I had called ahead and reserved it. Check out was the best experience I have ever had when renting any vehicle. The truck was clean and ran great. I will always recommend to my friends to use this company and location.
Kathy ReynoldsHad to unhitch the trailer myself
Charles HansenPerfect as it is. No problems.
Robert RaulersonNo problems, though I was a bit surprised I could not get a refund on unused cardboard boxes as had been suggested by u-haul.
Timothy SimpsonThe ratchets on the tow dolly could use some lube!
Verl RigbyAlways nice and competent here unlike the Oak Harbor location
Lloyd KiffLove the team, the availability of the trucks' thank you! Melene and Jim Thompson
Melene ThompsonEasy pick up and drop off
VERL RIGBYThe attendant told me where to put the trailer. We could not lift it off the hitch. We were going in to ask for help, when he came out to help.
Marsha CoolidgeHello, your customer service rep was polite and helpful. Merci.
jeanne juneauAmos is thorough and delightful to work with.
Carrie CarpenterNothing comes to mind.
VICTOR EISENMANTHE U-HAUL RESERVATION SOFTWARE NEEDS TO BE REMOVED AND REPLACED!! EVERYTHING ABOUT MY RESERVATION WAS WRONG! Fortunately, the people working at the Neighborhood pick up and drop off locations were very helpful and we were able to work around the HORRIBLE RESERVATIONS SYSTEM.
Ilana MossFreeland U-haul stinks BAD! I wouldn't rent anything from inside that store! Go smell it........!
VERL RIGBYHorrible check-in process that delayed pickup much longer than it should. I registered a complaint with support but haven't been contacted by a supervisor as was promised. I will NEVER rent a UHAUL again. I will go out of my way to share my experience with anyone who will listen.
David MeyerNot a thing as all was perfect!
Lynn DuBoisfriendly efficient service.
Dennis O'HaraHeater was stuck on defrost. I can provide video evidence if needed.
Austin SandersGreat professional service. We sure appreciate having this business on Whidbey Island.
Colleen MashschmitExcellent and very convenient service. The person I dealt with in the office was excellent.
Bill GaryI had my trailer there for over a year. It was safe the whole time.
Mark Murdock | Expérience généraleGreat storage great place great people thanks
GEORGE DOUGHERTY | Expérience généraleThe staff is friendly & helpful. The facility is clean, brightly lit, cool in summer & warm in winter. Restroom and carts are available for renters. Our furnishings were safe there.
BERNIE BARKER | Expérience générale