Évaluations des clients All Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de All Mart

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Luke T. le

Évaluation :

The approval process of the entire thing was way too slow. I had set the pick up time for 8:30AM and was told when picked up that I had to wait until 9AM. I waited until 9AM and the rep said that I wasn't being approved because my photo was blurry, which it wasn't, but didn't have the option to reupload a new photo. After that was finally resolved and a different rep allowed me to upload a new photo, I went inside to get the actual key. Inside (which had a terrible urine-like odor) the cashier there seemed to be new and had no idea how the rental process worked, so she had to call her manager who was hard to get ahold of. Eventually, she was able to talk the cashier through the process. All in all, the 8:30AM pickup time turned into finally leaving the parking lot at after 10AM. The equipment itself was great and I had no issues there, it was simply everything else about this. I was very dissatisfied with my experience and I don't intend on renting from U-Haul in the future because of this.

Sheila M. le

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Le client n'a pas laissé de commentaire.

David T. le

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Le client n'a pas laissé de commentaire.

Travis P. le

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The person at the desk didn't know how to check in a uhaul so she tried to reach another person. That person didn't answer so she just had me leave it. I didn't feel like I was getting it checked in so 2 hours later I drove back over to the location and the next person there didn't know anything about it. I still hadn't received a receipt at this point so he called the original lady and she said she was going to check it in soon. Everyone was really nice, but just strenuous.

Joseph C. le

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When we select a place for drop-off - We do so because its the most convenient for us to do so. So DO NOT change drop-off location!!! Whats the point of doing online drop off if we still need to fill out information inside of location?

jerry S. le

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Le client n'a pas laissé de commentaire.

jesse H. le

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What a bad experience. Will be contacting UHaul directly and was overcharged.

Jim A. le

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Very friendly and easy to do business with. The 15 ft. truck had no gas cap. This should have been noted and repaired prior to rental. Equipment at this location was limited. I could get 12 blankets (max) and could not get a 4 wheel flat dolly here. I will use again.

Jamie S. le

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Was pretty easy to rent the truck from this location , given it is a gas station neighborhood uhaul center only has 2 trucks at a time but was conveniently located close to my old home , the man there didn’t speak very good English but managed to be very helpful and a nice guy , he was able to contact the owner I believe of the store and she assisted him . Returned the truck 24 hours later and same he needed to contact the owner and over the phone was pretty quick to rent and to return . I see one star reviews and don’t clearly understand why these people were very polite . Would recommend location to other people .

vance K. le

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Le client n'a pas laissé de commentaire.

vance K. le

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Le client n'a pas laissé de commentaire.

kevin G. le

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Not a blessing to get a receipt printer was broken very bad experience.

Matthew H. le

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The Express Online Check-In was pointless as I had to give all the information again to a person over the phone in the store. The one person at the store was not trained in truck rentals. Although I ordered, was charged, and planned on having furniture pads; found none in the truck. Staff at store said they “didn’t do this” at this location and refunded cost.

Teresa H. le

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Initially wasn’t sure this was even a drop off location. Small convenience store with only 1 u-haul trailer parked out back - like someone forgot it! Gentlemen did not speak English well enough to complete check in. I had to speak with his wife on the phone 2 different occasions. I called uhaul number listed online because I was not able to complete drop off online (or the app) due to issues with the photo portion (it simply would show a black screen and not allow me to upload a photo any other way). The gentleman wanted me to sign the receipt I showed him from my drop off and give him the keys saying “they would email me a receipt”. I was not comfortable doing this. After multiple attempts to communicate that with him I eventually walked through the drop off on the phone with his wife. Relaying the mileage, gas was full, no damage to the truck, etc. I was finally on my way after a 45 minute ordeal!

Tabitha T. le

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Le client n'a pas laissé de commentaire.

MARY O. le

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Le client n'a pas laissé de commentaire.