The truck was not clean when we picked it up and we had to take time to clean out a lot of nails, screws, and debris from the back of the truck before we could load it. We ordered a dolly with the truck and there was not one there when we went to pick it up. The radiator hose for the truck blew about 150 miles into the trip and left us stranded for over 5 hours which caused a health issue for my mother. This truck was never looked at, inspected, or maintained before we took it. The woman at the pick-up stated they just got the truck in an hour before we picked it up. According to the mechanic who had to come and fix the truck after the breakdown, had the team at the pick-up location done an inspection of the truck and maintenance, they would have found the problem in advance. As a result, of the needless delay we ended up having to stay in a hotel an additional night costing us money and my elderly mom became ill from having to sit in the heat for over 5 hours. She ended up in the emergency room after arriving at our destination. THIS ALL COULD HAVE BEEN AVOIDED!!! A 1 to 2-hour delay at pick-up so the truck could have been cleaned and maintained would have been preferable to 5 hours broke down in the extreme heat.Mitchell B.
Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Orange, TX 77632
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michelle S.
The manager was pleasant and helpfulBridget B.
Le client n'a pas laissé de commentaire.CHARLES H.
Wanted to charge me a hook up fee. Forgot to give me my drivers license back. I had to drive 20 minutes back to get the license.Kevin B.
The overall experience was excellent. The truck and trailer was at the same location and already hooked up when we got there which was perfect. Actually the only complaint was the truck itself was filthy.David S.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Roxanna B.
Le client n'a pas laissé de commentaire.joanne M.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.Rachel M.
You could actually contact your customer on their claim that has been sitting for over a week on two trucks that failed them on their one way trip all meanwhile traveling with a toddler. Wasted two days of time we could've been on the road and have yet to get reimbursed and see about compensation. customer service is absolutely garbage. They fake care and tell you to wait for "management" on your claim. One that never gets solved.Avinay R.
Le client n'a pas laissé de commentaire.Joshua A.
Le client n'a pas laissé de commentaire.Karen B.
No one there yet just dropped off. However being stranded I. The hot sun with a cat carrier and 2 almost dying cats I had to send my horse hauler and her hubby with 2 more cats and pray they mDe it safely since the still had 2,5 hours. I. Mad cuz the battery completely died. And I want my money back.Deeanna E.
I had reserved the truck ,furniture pads and a utility dolley at least a week or more in advance, when we arrived at location we were told they had no dollies , this handicapped us, it would have been fine had they notified us they had no utility dollies before hand. I will not return to this location for anything in future!!!!!!!Michael T.
Le client n'a pas laissé de commentaire.Francis F.
Le client n'a pas laissé de commentaire.Denise G.
Service and equipment were great, but it sounded like a professional drummer was sitting on the roof. Sound was unbearable. Earplugs recommendedJohn S.
Le client n'a pas laissé de commentaire.Kevin B.
The mobile check in was great and efficientRebecca R.
Le client n'a pas laissé de commentaire.Glenn G.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Daijah H.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Rudolph M.
No improvement needed. The personnel was very helpful and friendly. I've already recommended a family member to this location for rental of a truck. The location was very clean and convenient for me.Dee D.
Le client n'a pas laissé de commentaire.Dierdre W.
Le client n'a pas laissé de commentaire.Amanda A.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.Eric M.
The computer was down. Had to return next day to get a receipt. Not a big deal!William B.
Le client n'a pas laissé de commentaire.DAVID B.
There was used cigarette buts at the end of the trailer not to mention the inside of the truck smelled like cigarette smoke also the inside of the trailer was dirty. The lady that rentre the truck out was rude also.Susan W.
Le client n'a pas laissé de commentaire.Trinishia A.
Le client n'a pas laissé de commentaire.Vernon C.
Show up when reservations are made.Justin V.
Le client n'a pas laissé de commentaire.Randell B.
Le client n'a pas laissé de commentaire.DAVID M.
The lady at location was very polite and helpful and I could not of asked for a better place to do business thank youJoseph S.
Staff was not very informative and not helpful on any questions I had.Monica T.
the gravel lot was a bit uneven for maneuvering. It did not prevent us from unloading the tow-dollySylvia S.
I had to hook up my trailer myself.Ronald R.
Le client n'a pas laissé de commentaire.Pamela Z.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Domenico F.
It was a little run down and had one big pot hole. However, the lady there was very kind and even let me return it to her after they had closed. It seems like a very nice place overall.MARCA S.
I rented the vehicle on line from a facility in Beaumont; however, two days before I was to pickup the vehicle, I received a text to pick up the vehicle in N. Orange at 11:30am. This pickup point was over 30 miles from the rental location. I arrived at the pickup point early but the vehicle didn't arrive at the location until 12:20pm. I communicated with several individuals at U-Haul from the time that I rented the vehicle until the actual pickup date. No one attempted to help me with making sure that the vehicle was at the original location. I am very disappointed with the may I was treated and will think hard before I rent again from U-Haul. I had to drive over 30 miles from my rental point yet I was charged $14,88 for fuel. I know that nothing will be none about my treatment but if someone want to talk with me I can be reached at 504-451-1815 David L. LewisDavid L.
Drop off was a breeze.OSCAR R.
Le client n'a pas laissé de commentaire.Charlotte G.
Pave the drive way area. Pot holes and standing water is not good.John H.
They had a good selection and the representative was very helpful.Carl F.
Speed up telephone wait times. Average wait for me was more than 30 minutes. Have actual customer service when the call is answered instead of useless idiots. Change telephone hold music and message.Mario B.
Le client n'a pas laissé de commentaire.Sam O.
Le client n'a pas laissé de commentaire.TRACY R.
The passenger side mirror would not stay fixed. Had to pull over many times to re-set. Hitting a bump would cause to swivel/lose setting. For most of the ~500 mile trip I could not see traffic in the lane to my right. I will probably not use U-Haul again.richard R.
I rented a Uhaul 19,99 truck unsure of size the actual picking up was quick an easy the drop off is when I had a problem I know it wasn't the companies fault but when I went to return the truck my access to dropping it off I couldn't get into the gate I called the office i knew no one wouldn't be there but i left a message letting whoever in charge know of the situation I would have thought someone would given me a return release letting me know they received the message an letting me know why my access was not permitted but i never did to be able to return the truck I left work early afraid of being charged extra because of having it a extra day when I arrived the lady at the desk told me my price would be adjusted due to the extra mileage but it wasn'tMarquetta J.
I use this location because it's close to my house. It's not like a regular uhaul location. They don't check out or in equipment with you, the trucks are dirty, and they certainly aren't available to help you hook up a trailerJohn S.
Update rental trucks the truck I picked up had zipp ties holding fender wells on belts on motor making noise had low tires the lady didn't even get out and show me which truck and make sure everything was goodtommy M.
Le client n'a pas laissé de commentaire.CHANEY D.
Had to drive 40 miles to pick up truck in Orange, TX. Truck needs front end alignment. Pulled significantly to the right.Ronald R.
Le client n'a pas laissé de commentaire.Keith B.
Friendly and courteous Rep.Whitney L.
The customer service wasn't well. Also the equipment wasn't at my original location so I had to go out of my way to pick up my equipment.cory M.
They were closed when we dropped off the rentalDonald L.
Le client n'a pas laissé de commentaire.Brionna M.
Le client n'a pas laissé de commentaire.CHRIS C.
Check in was fast and easy.Roger A.
Make sure equipment is clean and everything is restocked. Make sure the trick is there when it should be. And make sure an employee is actually at the office at the scheduled pick up time.Patrick M.
Do NOT charge the next customer for someone else's across US rental, holding up over $400 im my account and costing me over $150 in bank fees. I WILL NEVER use Uhaual again. Thanks for ruining over 20 years of business. AWFUL.CHRISTOPHER M.
Did not check the vehicle with me when picking it up. The truck cab and box where dirty. Did not check the truck with me upon return. Seems like the girl didn't want to move from her seat.John S.
Terrible Communication !ANTHONY H.
Le client n'a pas laissé de commentaire.benjamin S.
See above comments. The lady was helpful and did remove the needle. If I could upload pictures I would. Also, I kept the unit locked while parked since it was a rental.Laura I.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.DALE C.
Le client n'a pas laissé de commentaire.Katia D.
Keep up the Awesome Customer Service!Scott L.
Not lie you have something and don't! Send me out of state to get a trailer then be told they won't help because of CoronaVirus! Then have to call and sit on hold for the fourth time that same day for atleast 28 to 35 minutes each time! Then sent to another place in Texas to finally get a closed trailer! Girls were very helpful and apologetic for Uhaul mess up! Needless to say price had changed to higher price from what was quoted from original call! Again where I finally got trailer kudos to them! The actual trailer pulled really rough it was hard drive, trailer tires definitely not balanced! Was told I would get credit on my contract due to Uhaul mistakes! Nothing yet!!!!!!! Told manager would call me, still no call and trailer was returnedMelinda T.
Le client n'a pas laissé de commentaire.JAMES T.
I arrived at 9:00 am to pick up the truck. Mackenzie showed up 10 min later. She never spoke or looked at me. She was angry & out of sorts. I said, â€œDon't you speak to people?â€ She informed me that this place doesn't open until 10:00 am. I had been told 9:00 on the phone the night before when I made the reservation. She continued to be extremely rude and disrespectful. She finally slammed the key on the task indicating I could get the truck. I asked her which truck and she pointed and mumble â€œ15 footerâ€. I began an inspection of the truck when she cut a donut in her car and came to a stop near the truck. She wanted to know if I was having a problem. When I said no, she got in her car and sped off. She is probably the nastiest person I've ever encountered. I will never again use this U-Haul business. There is another one just down Hwy 87 that I can use. In fact, I would drive any distance to avoid Mackenzie.ANNA T.
Le client n'a pas laissé de commentaire.WESLEY F.
This is a mini storage facility that also rents u-hauls.We arrived to drop off the trailer that we had rented and the gate to the facility was closed and we had not been given the gate code. multiple calls to the facility number and u-haul did not help. ended up having to drop the trailer the next day as we were unable to find an alternate place to drop the trailer that was within 20 miles of our location, extremely inconvenientRichard G.
Le client n'a pas laissé de commentaire.Michael G.
Attendant needs to be available during business hoursRobert S.
Le client n'a pas laissé de commentaire.suzanne C.
When I rented truck was informed that if I needed more time simply call return number. Needed another day so I called an left message saying I needed another day. Lady call back hrs later and said needed it back by 4 pm for anther reservation. So we raced home and emptied truck and returned it b4 4pm. Was charged another FULL DAY for another 8hrs of use. Will not give future moving business needs to this location when there's more options in area ????????Burnace H.
Excellent service and quick to respond to inquiry. Will use again when needed.DUANE B.
Lily was very helpful and made the entire experience better than bearable.Preston B.
Le client n'a pas laissé de commentaire.Denise K.
Wonderful service!! I will be back if i need to rent a uhaul again. Amazing customer service!ANGELA M.
Le client n'a pas laissé de commentaire.Jon L.
Pickup and return was smooth and easy.Shaun W.
Le client n'a pas laissé de commentaire.maggie R.
Both ladies that helped me were very pleasant to talk to. They represent your brand very well.Bobby G.
Le client n'a pas laissé de commentaire.Carlos O.
Le client n'a pas laissé de commentaire.Nishan S.