Customer Reviews for All Rentals And Sales
(U-Haul Neighborhood Dealer)

73 évaluations

2786 US Hwy 278 W   Cullman, AL 35057

(256) 734-6563

Heures d’ouverture

  • Mon-Fri: 9 am–4 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(256) 734-6563

2786 US Hwy 278 W
Cullman, AL 35057

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I can think of nothing more.

allan p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayden B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duston N 
Évaluation :
3

It wasn't a very inviting place, no one was there, and we were kind of worried about that. We did call the number on the door and the gentleman did arrive fairly quickly. The location is very rundown.

Rose C 
Évaluation :
5

Very helpful, a remote pickup location, was early by 2 hrs. Called contact number and facility manager came in early to assist.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Allen ( I think that was his name ) was extremely friendly and helpful. He didn't seem to mind at all when I had to call him early Saturday morning fir assistance. Will definitely recommend this UHaul to friends and family

Jacqueline D 
Évaluation :
5

Great equipment

Greg C 
Évaluation :
5

The only reason I said no is because I had to drive about 15 minutes away to get there. Also, by the time we made it back, I spent about close to $300 just on gas and driving 169 miles total. I wish it didn't cost so much to use U-Haul on a trip that was just an hour away. Other than that, the truck was in great shape and very clean.

Bobbie C 
Évaluation :
5

Ramp could be longer for 26ft box truck

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie M 
Évaluation :
3

I would install a Wifi hotspot at this location. There is little to no cell service for customers who utilize Verizon cell towers. Installing a hotspot would allow customers to speed through the pickup and drop off process quicker.

Robert T 
Évaluation :
3

I am use to interacting with a human. Your process takes too long and your decentralized loc are the pits. Now that I know your process I will look for other services

Shane c 
Évaluation :
1

When I got the uhaul the check engine light was on the brakes barely worked squealing every time you press them wiper blades where bad and the roof leaked and got my belongings wet

Billy R 
Évaluation :
1

I received an invoice by email stating that I have a balance due from a Uhaul that I rented on Saturday 3/18/23 and returned it on Sunday 3/19/23. I returned the truck clean as when I picked it up. The invoice I received is stating that I'm being charged for 3 extra days, it has me returning the truck on 3/22/23. Also there is a cleaning fee on the invoice, when I returned the Uhaul it was clean. I also declined taking out the insurance and on the invoice it has where I'm being charged $70.00.. I have my signed contract where I stated I Did Not want the insurance. I really need someone to call me back ASAP so this can be straightened out and not took off my debit card. I have Bills that are on auto pay and taken out of my bank account. I Do Not want to have any bank fees because of an error made by the Uhaul store that I rented the truck from. Please contact me at 256-466-5357

Kimber L 
Évaluation :
5

Love the truck

THOMAS R 
Évaluation :
3

Have onsite wifi

Steven W 
Évaluation :
1

This is not a walk up location. There is a sign in the door to call the person running the location. Nobody is on site. Nobody checked the truck from the last rental. There was food left in the truck's rear compartment. The cab was dirty and had beverage spills in it. There was a sticky mess in the cup holders. Mechanical issues truck pulled to the right. The driver door leaked and air would enter the cab from the door frame. Not the window. There was standing water in the cab in the handle. Someone needs to run a check on these vehicles. This location does not.

Steven W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K 
Évaluation :
4

everything was fine.. except the gas tank was not completely full.

Alicia B 
Évaluation :
1

No one is available or answers the phone.

Makayla W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE H 
Évaluation :
1

No connection in area at all. Had to leave to get connection and come back. Couldn't even do pre trip photos or gas or mileage.

Miles W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith H 
Évaluation :
2

Gatorade bottle and napkin was left from previous user. Other than that, A/C worked GREAT! No issues with performance and much better than my previous rentals

Drew W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H 
Évaluation :
2

I reserved at one location got a confirmation number and then called to make sure they had the trailer I needed and was told it would be waiting for me. The morning I went to pick it up the trailer it was not there they had to call the main office to find the trailer I needed at a different location which was about 10 miles away.

Merle S 
Évaluation :
5

Very easy process! In and out for both pick-up and drop-off were very quick and easy!

RANDY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W 
Évaluation :
5

Allen was nice. Made sure everything was ready and loaded. Checkin was easy.

Lewis H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A 
Évaluation :
1

I wouldn't recommend Uhaul to anyone.

mary w 
Évaluation :
5

Rien

Billy H 
Évaluation :
3

Cell phone service was very poor at this location, which made using the self service on the app extremely difficult. It took 45 minutes to upload 4 pictures when returning the truck. Might help to have a hotspot at this location for customers.

Shawn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG H 
Évaluation :
5

This location was excellent and had friendly service.

CHAD H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer A 
Évaluation :
5

Your website for u haul is terrible. Spent 30 minutes trying to get the truck picked up on the website. And when we called and got the call back she hung up on us.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
3

Have someone there at all times

CHARLES H 
Évaluation :
5

The people that ran it were very helpful and the U-Haul people were also very helpful

Elnora P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley W 
Évaluation :
5

Very good experience. Would rent from that location again. Gentlemen very nice.

PENNY R 
Évaluation :
5

Be more flexible regarding pick up and return times.

TERRY M 
Évaluation :
5

Everything went smoothly with the truck rental. Easy pick up and drop off.

MICHAEL S 
Évaluation :
5

Friendly and efficient service.

Dian H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRY B 
Évaluation :
5

Great service and very helpful.

James H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim H 
Évaluation :
5

Very well managed store. Friendly and accessible owner. Plenty of moving supplies on hand. Could make arrangements for 24/7 pickup and return. Excellent location!

laurel p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK C 
Évaluation :
1

I did not rent a truck. Someone else's rental was out on my account!!!

Janice B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C 
Évaluation :
4

Great people to work with!

JAMES K 
Évaluation :
4

The location could use a little more lighting so it's easier to park items when returning at night.

Thomas L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H 
Évaluation :
5

Luckily caught person onsite...easy check in and drop off...

KENNETH W 
Évaluation :
1

No one was there when I arrived.

Larry W 
Évaluation :
5

ALLEN was so nice and helpful...Will always recommend and rent from him!!!

KATHY D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S 
Évaluation :
5

Very good location for me and drop off arrangements were easy

Charles J 
Évaluation :
3

Brakes needed work but was ok other than that was great

Joe H 
Évaluation :
5

Not much, as a matter of fact this location was one of the best services I have ever gotten from U-Haul.

DAVID B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY G 
Évaluation :
5

There is a huge flaw in this system. Even though I registered someone else as my driver, none of the texts/emails/instructions went to that person and only came to me, addressed to me. But it was not my information you were looking for at that point. It was pretty confusing and frustrating for both of us to figure out who you were talking to when giving instructions.

Luke S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeramie M 
Non les évaluations ont été soumises pour cet établissement.

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