The lady that works there was awesome! Uhaul on the other hand was terrible. Your system let me book a reservation for a 26 foot truck but there wasn't one at that facility. I had to use a 10 foot truck which made my job a lot harder and a lot longer. I rent from uhaul regularly but I might not anymore. I wasted 4 or 5 hours of my day which I do not get paid for because of this mess up. I pay my bill and expect uhaul to uphold their end of my contract/reservation. Very disappointed over this and may take my business, which was about $15 000 last year, to budget or Penske in the future because uhaul does not care if I have a longer day or a harder day of work because of their mistake.
RYAN A
Customer Reviews for All Right Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent job!
FELIX AExcelente trato
Roberto DCustomer service was excellent. Staff were personable and knowledgeable and worked hard to ensure satisfaction.
Patricia PExcelente trato muy recomendado
Roberto DExcellent Service, truck is well maintained.
ROSARIO AExcellent service :)
mauricio YHave more trucks available
JAIME GGood costumer service
MARIO SExcellent Customer Service.
Rosa AExcellent service
Rosa AGood People, good service!
ANDRES SExcellent service at this location. Rosa and Sergio went out of their way to get me the right truck I needed. They really like their job and do a great effort. Merci.
ARTURO JThe unit is lack of maintenance, wasn't sure I was going to make it with my round trip. Please check and fix the transmission as it squeak bad. I did not feel safe driving this unit.
Cesar LGreat customer service! The U-Haul was damaged inside but still got the job done.
Eugenie HTodo está muy bien muy atentos y amables
ROBERTO MThe personal. Was excellent Thank you.
MAURICIO EI recently used U-Haul for a local move, and I cannot express enough how satisfied I am with their service. From start to finish, the entire process was smooth, efficient, and stress-free. The online reservation system was user-friendly, allowing me to choose the truck size and pick-up location that best suited my needs. Upon arrival, the U-Haul staff was courteous and helpful. They thoroughly explained the rental agreement, answered all my questions, and ensured that I felt comfortable operating the truck. The vehicle itself was clean, well-maintained, and equipped with all the necessary safety features. Returning the truck was just as convenient as the pick-up process. The drop-off location had ample space, and the return procedure was quick and straightforward. The standout was the delightful representative, Rosa. She went above and beyond to make sure I had all the information I needed. Her cheerful demeanor and dedication to customer satisfaction added a personal touch to the entire experience. Their professionalism, quality vehicles, and excellent customer service deserve a solid 5-star rating. I will definitely choose U-Haul for any future moving needs.
maria aThe rental was ready on time, well maintained, and easy to drop off. Service was quick and extremely easy. Rosa is the best!
Steve AVery satisfied with the service at the Otay location. The young lady went out of her way the find whelat I needed. A 5 star rating for this location.
ARTURO JExcellent
sebastian lThe van was filthy, inside and out. Van was parked in a filthy litter strewn field. I just wanted to shower as soon as I'd returned it. Unfriendly staff, seemed entirely apathetic.
Jeanine SMaintenance and fix the truck... The brakes almost killed us, thankfully my husband is a macanic and tried to fix the problem, but the truck was in unsafe driving. Someone could give killed easily due to negligence. The truck was a mess. Everything I ordered for our move was not available or not at this location. Only moving blankets inside the truck. This place only supplies the truck. Not boxes or anything to help make anyone's move smoother. We were so dumbfounded.
joshua mVery peaceful area out of the way from the bustle of San Diego. Place to gas it up right across the street.
Robert GVery nice people
ROBERT FProblem key stating the truck, newer truck
rose cYou need to offer a HAND TRUCK because it is too heavy and difficult to do movements ;(
ana rExcelente servicio de Rosa y Sergio Ramos
francisco sThe lady at the front was very polite and knowledgeable. She really made the experience nice. The truck was a little dirty and smelly on the interior though.
David JThis location was excellent. The staff, the young lady Rosa, helped me find the truck I needed and was very professional and courteous. The place I retired the truck to was great also.
ARTURO JThe gentleman working at this location was very kind and helpful to his abilities, however the company really misled us on our move. We booked this location because it was closest the the house, we pre ordered online to include a dolly. We absolutely needed a dolly because it was only myself and one other person moving and I just underwent surgery. Upon arrival there was no dolly at the location, we had traveled to 2 other UHAUL locations. (The highland location has an amazing owner who helped a lot-Ricardo, and the national city owner was just as great!- Sabrina), so we will definitely be spending the money next time to travel to those locations. Additionally, the interior was absolutely disgusting, there was grime and build up in the cup holders and on the seats. With CoVID at a rise this is very Unsat. We have used UHAUL many times since we are both active duty military, but we will never be booking at this location again.
Desirae SExplain the rental contract whenever someone pick up the vehicle. When I pick up the vehicle The vehicle was in excepable.
Andrew VThe young lady, Rosa, was very helpful and went out of her way to get me what I needed. I would definitely recommend this location to my family and friends. The only issue was the gas was empty but it was mentioned that they keep it empty because of the area.
ARTURO JGreat staff. Extremely helpful and friendly
Karl WBery friendly and helpful staff
victor mVehicle was dirty inside and out Vehicle had a urine type smell and Vehicle had dents other than that Vehicle drove well and front desk representative was very nice and helpful
Jesus HA+ service
EMMANUEL ZI rented truck and utility dolly but they didn't provide me with utility dolly that is needed. I did move my stuff without utility dolly. Please return utility dolly charge to me.
WEON KI reserved a truck near my location and was told that it had been reserved. Instead, I was sent to a remote location and needed to get a ride to get there because of the distance.
Martin JGreat customer service !!
EMMANUEL ZReally good service all around
Luis PGreat service by rosa and the staff, very understanding ad great attitude
EMMANUEL ZClean the trucks before another client comes and rents it
Janette gExcellent customer service
Rosa AGreat service and very helpful
EMMANUEL Z1st of all my reservation which was made a week prior was not met and that day I was redirected to 3 different locations. The system was down I had to do it myself with no help. And never received my 50 dollar credit. I will never use this service again!
Andrea MGreat service
EMMANUEL ZCustomer service was amazing. So helpful, even after I had reserved online Rosa found a better deal for me and was so happy to help me. This is the best place when you need to rent a Uhaul. Rosa thank you again! You made my day!!
Maria FGreat customer service for the restricted timeframe required to finish the job. The representative was really attentive and understandable of the constraints and managed to provide the best solution on the spot. Would do business again with the uHaul Services from All Right Storage!
Rey AGreat service from the staff , they go above and beyond to make things right with renting a truck
EMMANUEL ZRosa and staff are very helpfull, always have the trucks clean and Overall good experience
EMMANUEL ZRosa and the staff are very help-full, great service !!!
EMMANUEL ZAlthough customer service Was excellent truck was not clean and smelled like marijuana
GERALD AParking brake release handle it needs adjustment, you need to pull down and out because it's being obstructed by the gray plastic panel.
Mario DWe parked in a spot that was available since Uhual email nor return instructions specify where to parks. The exact spot we parked in was the spot directly next to the handicap spot (second spot). The only sign presented was do not block the entrance gate which was the third spot. Over a entire month later 3/16/21 I was charged for a parking citation and auto charged for a ticket I had no record of. I didn't receive a email about the ticket or confirmation they charged my card until the day after my card was charged on 4/21/21 When I logged in the uhual account I see the citation and a bold message that stated please pay no later than 4/28/21. So why was my card charged?! And I also need proof that I couldn't park in the second spot! (Fun fact: when you type in The address only this uhual drop off place there is even a car in the same exact place we parked and a uhual in the same spot another was in with no citation.)
Quiana BStaff was not friendly nor communicative
JERRY BRosa super efficient Very good customer services skills Thnks uhaul
Fernando PThe receptionist was perfect she was the best
Eboni LSuper Excelente servicio de Rosa y Sergio Ramos
francisco sbuen servicio de Rosa y Sergio Ramos
francisco sExcelente servicio de Rosa y Sergio Ramos...se ocupa camiones de 26 pies..
francisco sExcelente Servicio de Rosa y Sergio Ramos , por favor dejar mas unidades de 26 pies ya que es muy raro que haya aqui se los encargo.
francisco sExcellent service
ROSARIO AExcelente
Norma eExcelente servicio de Rosa y por favor dejen camion de 26 pies disponibles ahi por que se ocupa mucho que esten de base.
francisco s