Évaluations des clients All Star Rental Inc
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de All Star Rental Inc
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Marion S. le
My pick up location was changed, I never received a text or call from U Haul. I went to the location that was confirmed with me and was told they only do one way rentals. I had them call All Star and in 15 minutes my truck was picked up and ready to go!
DONALD A. le
This is the best hassle free quick and easy trailer and trucks available u-haul dealer in town...don't bother going anywhere else.
Katrina H. le
We picked up the trailer on a Sunday morning. The line was almost out the door. We had to wait about 45 minutes to get our trailer. The service was very good once we did get to the desk. It must have been a busy time With school graduations, etc.
Richard S. le
No hassle, got the vehicle quickly, staff was friendly. No issues with the vehicle other than that steering alignment felt slightly off, I reported so during vehicle return.
Don M. le
This was the best experience I have ever had with uhaul. This is the first time I have rented uhaul equipment..With the least hassle , I was in and outand on the road within15 minutes. I rented a trailer last week from the uhaul at 3105 Nevada ave in Colorado Springs. That is the worst place to rent from. It took an hour from the time I arrived until they got me hooked up to the time I finally got on the road. And that was with a reservation. I have rented from this location before, and it is always the same old b.s. from now on I will rent from all star rental
MARTIN D. le
It was good to deal with this location. Easy to work with.
Joel D. le
As soon as I pulled into the lot, someone was there to help me. The counter staff was very friendly and welcoming. Great experience.
Thomas L. le
Very professional and efficient operation. Knowledgeable and friendly staff.
MONTE G. le
I always have a good experience when I work with the group from Tejon St. U-Haul.They go out of their way to help.
Carson M. le
These guys at All Star Rental are exceptional. It’s the second time I’ve dropped off a truck and they’ve been solid both times. I rarely fill out surveys, but I need to mention them specifically.
Scott C. le
My rental contract was cancelled after receiving the truck. Then I was overcharged for my rental. A horrible experience and I’ll recommend my friends and family use Penske instead. Horrible!! Terrible service!!!
Marina E. le
Easygoing staff, fast service, affordable.
Matthew N. le
Excellent service, knowledgeable and friendly staff.
Alex G. le
Changed price when I checked in on line to $500 more than promised. This was not the first time thus happened. So shady. Such a scam. Luckily I caught the error this time. The previous time my husband didn’t and we were out $400. Will not use uhaul again.
joe l. le
Nothing. We have rented from this location for 10+ years because of their excellent customer service.
William S. le
stayed after closing just to take care of my return
WILLIAM M. le
Josh, I can't thank you enough for the extra assistance!
Lindsey S. le
The people here are very friendly and helpful
Richard T. le
The truck was clean and well maintained, but the truck cab smelled like an ashtray. I recommend you ask your customers to refrain from smoking inside your vehicles.
Darris G. le
I was pleasantly surprised with the customer service that I received It was excellent We need more of that kind of service today . Yours was admirable Great job guys !
Matt T. le
Truck was clean, the guys were super nice... but the alignment was way off. It fought me quite hard in terms of the steering wheel, pitching around my lane and hopping... and my son who was following me said it was going down the lane catty-cornered from the alignment being out.
JASON A. le
Perfect as always
Tony C. le
First, I reserved a 20' and when I went to pick it up I was told that a 20' wasn't available and only a 26' but it was the "same price". I then said that the initial price is the same but the fuel is more. He then said that the fuel is the same per gallon........I then told him that because it's bigger and heavier, it would cost more fuel. Move on to the truck....The thing CAT WALKS! I had to have the steering wheel at half turn for it to go straight. It is NOT a safe truck. Lastly, when I picked it up I was told that the fuel was at 3/4 full. It was below that amount so I took a picture of it. I have used Uhaul several times and this experience makes me now think twice for the next one.
MIKE M. le
Love All Star!
David H. le
Too crowded at this location. It's a busy street to deal with as well. Too many phone calls asking me when I was going to have the truck back. Leave me alone so I can move.
william m. le
Keep up the good work!
RICHARD F. le
Excellent!
Darren R. le
Great people! Great service!
Robert W. le
Excellent location and fast, friendly service. As soon as I pulled up I had help to remove the trailer from my vehicle and was able to pay for the additional day and turnover the trailer quickly. Was in and out in less than 10 minutes. I've used the location before and it will continue to be my preferred U-Haul rental location.
SANDY B. le
Very efficient and friendly
chris f. le
Overall, the human and brick and mortar experience was excellent. Great people, quick and efficient. Know what they're doing. The online and text experience needs some work. Online reservation system is not user friendly and needs some professional UI help and testing. The "No Thanks for the up-sell" links are not in a consistent location or easy to find, making the entire experience seem cheesy, low-brow, and off-putting. Additionally even though users entered the desired pickup location in their equipment search, they are given results for other locations first and I have mistakenly selected equipment from the wrong location. Further, the whole UHaul.com site has all of the readability and flow of a Vanity Fair magazine. Distracting and difficult to focus. The text messaging interface has one of two possible issues. The first one may be that it is compromised and sending phishing links to your customers. The second, but more likely, is that it just lacks any quality control. I received a cryptic text indicating that I should click on an obviously misspelled link (http://uhal.com/Y67M4) to "verify all damage is marked with an X". Why is that my job to verify damage on your equipment that I had just picked up? Why was that not done after the last renter dropped it off? Why was that not discussed before I left the location? Seems cryptic and phishy. Lastly, all links and electronic communication should be through https at the least. An http link tells customers you don't care about their privacy or security.
Duane J. le
Great dealership with excellent customer service.
william m. le
tell people to call for availability of the equipment they want.
Jeffery M. le
Very nice guys and very friendly.
Priscilla M. le
Nothing. Joshua was on top of everything.
HAROLD J. le
We have used this location multiple times both for pick up and drop off. Personnel always efficient and helpful. Highly recommend this location.
STEVE B. le
Always good service.
Roy B. le
Have the vehicle full of gas so it makes it easier to refill.
JOE L. le
Awful advice for moving, my truck was dirty fillee with soil
Elliott L. le
Everything was good with the service and the rental. It is not an easy place to park and it is not obvious where to park your car.
JASON A. le
The best.
Jonathan L. le
Excellent location. A little tight for parking though.
Rocky L. le
Worked perfect. Couldn't ask for better service at both locations. Thank you for the best service anyone could ask for.
Ric R. le
The only reason I said “no” to the equipment being well-maintained is that the truck must be out of alignment or the wheels are not balanced because it started shaking above 60 miles an hour. Not something I blame the local team for not knowing since you would not know unless you get it up to a higher speed.
Donald M. le
I had some trouble getting the car off the tow dolly. The folks at All Star Rental were very helpful. Can't say enough about how great they were.
JUSTIN K. le
U guys service is fast and good Thank you~~
Stephanie R. le
The truck has very shakey-not just bumpy but it would jerk forward and backwards repeatedly if driven over 45mph.
Dianne P. le
Employees were very nice and polite
Joe L. le
Have used this location for many years while living in Colorado or moving back to Colorado.
JASON A. le
Amazing. A+++
Robert P. le
Great customer service. Friendly and personable. Thanks.
ARAUZ M. le
Everyone is friendly and explained the rental completely.