Customer Reviews for All Star Rental Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

I did not see if there was signs that inform customers but letting customers know that customer parking is in the back of the building would be helpful. If there was a sign then of course disregard.

Évaluation :

5

Fast and friendly transaction.

Évaluation :

3

When I made my reservation over the phone, I was quoted 29,95 for a 15 foot truck for a daily rental. I SPECIFICALLY ASKED if there were ANY OTHER CHARGES, and I was told NO. Upon arrival, I see there was a sign taped to the counter that explained the 100,00 $ hold on my account for the rental. NOT INFORMED ON THE PHONE. But, the charge that upset me was the 0,79 PER MILE, ALSO NOT INFORMED ON THE PHONE. I rented the truck because I needed it for that day. I have used u haul before with complete satisfaction. I am not happy that I was surprised with the mileage charge, and feel that should have been part of the reservation conversation. Please look into refunding my mileage fee back to my card, as I feel I was baited with this transaction. I understand having to make some money on a rental somehow, but the agents needed to be through when securing the reservation. I would appreciate a refund on my mileage, so as to do further business with this location. Merci

Évaluation :

5

Josh made this so very easy. He really knows his stuff. Merci!

Évaluation :

5

Love these guys. Always helpful and friendly. Fortement recommandé!

Évaluation :

5

Very nice and had me hooked up right away.

Évaluation :

4

They gave us less than a half tank of gas. Good thing we looked before getting on the interstate in stop and go traffic.

Évaluation :

2

Install a third "drop-down" wheel or stand on the tongue of all trailers so a trailer can be detached whenever necessary. I am unsure how it is even legal to not have a 3rd wheel/stand on trailers. What am I supposed to do if the trailer is full and I need to detach it, am I supposed to unload all the contents first?. I can't think of any trailers I have seen in recent memory that don't have a 3rd wheel.

Évaluation :

5

Just let them know parking is around the back and it's a one way street. My gps took me to the front entrance of the store and I had to cut through the truck parking. Only a navigational error to let others know.

Évaluation :

3

None needed

Évaluation :

5

I love this location. Always have and always will. Thank you for making everything so easy

Évaluation :

2

I was assisted by Josh and he was pleasant and helpful. The truck's check engine light was on. I mentioned that and was told it just needed an oil change. The truck shouldn't be allowed to go out with the check engine light on. After we had loaded the truck halfway, we found out there was not a ramp. I called Josh and was told he would take some money off the mileage. Apparently 10' trucks don't even have a ramp. I should have been told this upfront. The driver's sideview mirror did not work correctly. I adjusted it when I got in the truck. After I had driven away the mirror popped back into it's orignal location. I tried to fix it a couple of times but it popped back each time. When I returned the truck an employee outside took the keys. I told him about the sideview mirror. He said "you should have had someone fix it before you left." I said, "I didn't know it was broken until I was down the road." He repeated that I should have had someone fix it before I left 3 more times, each with me responding that I didn't know it was broken before I left. He was rude and impertinent. I am a customer and I have choices. All customers should be treated as if they rented the Uhaul b/c they are moving all their Mother's belongings out of her last home b/c that was what I was doing. I certainly didn't feel I was being listened to.

Évaluation :

3

Reserved equipment was not there, 4 other people in line all had the same problem. Uhaul accepting and confirming reservations for more equipment than is available. Horrible business plan. The last time this happened we got our unit 8 hours late for a one way rental 300 miles away. The unit I received this weekend still had construction debris and nails and screws all over the trailer floor.

Évaluation :

1

Wrong equipment given. Treated poorly by staff. Staff didn't wasn't following procedure which led to the issue that caused. So much stress for 80$ yeah I'll be telling everyone to just find someone with a truck. This was the WORST EXPERIENCE IVE HAD WHILE MOVING. and calling customer service for a 49 minute wait time and for the reps to hang up on me multiple times. Special mention to Bob who hung up on me as a service rep. Yeah 109 % shit surprised you still have business. I work in quality control and just the level of quality was abhorrent

Évaluation :

2

The helper who attended to me outside at Tejon location was great. Inside service at Tejon location was in need of improvement, ( he gave me the impression that he couldn't care less about my business). Also the man who got my reservation on Fountain Blvd was outstanding. I believe his name was Ronnie. Tejon gets 1 out of 5 Fountain gets 5 out of 5

Évaluation :

5

I am so glad that uHaul is so consistent with equipment and service. Moving is a traumatic event. UHaul is a great partner.

Évaluation :

5

It was easy, truck was ready and clean. Staff was extremely helpful!!

Évaluation :

5

I have now returned rentals to All Star several times, and they have always been wonderful - efficient, courteous, and highly competent. I recommend them very highly.

Évaluation :

2

There was dirt and broken glass on the trailer floor when we picked it up.

Évaluation :

5

Bien

Évaluation :

5

Were professional, and worked for our needs ,very approved at all the way service my wife and I were given ,thumbs up two times, thank you our move was so good it was like not moving at all thank you uhaul

Évaluation :

5

Quick, friendly and professional.

Évaluation :

5

Very good customer service..

Évaluation :

5

Bad weather, snowing like crazy! They came out and helped me, bad weather and all!!! Really thankful for their help

Évaluation :

5

Has solid quality customer service. No recommendations I can think of.

Évaluation :

5

Superb! Thanks for a great truck and experience!

Évaluation :

5

Keep this location with the awesome staff. I'll use this branch every time

Évaluation :

5

Very helpful employees

Évaluation :

5

I rent uhaul trailers several times a year. I pass 2 other locations just to go to this location on Tejon because they are efficient and ALWAYS so friendly.

Évaluation :

3

The location was changed without me being informed. When I got to the original scheduled location they told me they did not have the truck and gave me the address to where the truck was. Added on about 45 min to my day.

Évaluation :

3

I had multiple opportunities to add a blanket and dolly to my purchase. Had i needed it i would have added it. Instead it was zip tied in the cargo space that we had measured and accounted for when renting a 20 foot truck so our items barely fit around the items in the way. Super unhelpful. Also would have been nice to drop it off elsewhere instead of returning it to this store.

Évaluation :

3

Truck was dirty inside and out. No sanitation sign stating truck had been wiped cleaned. Truck was not in mechanical condition for a 1400 mile trip. Truck kept pulling severely to the right and had a very bad vibration. Next time will go directly to a dealer where trucks are maintained and cleaned. Long one way trips should only be allowed to rent from major Uhaul centers not side dealers because they just rent the trucks out without doing anything to them.

Évaluation :

5

I've rented lots of different things here and it always goes well. Nothing fancy but the tools/trailers/etc always work and the employees are always helpful.

Évaluation :

3

24/7 portal didn't work well for location of drop off

Évaluation :

5

Great staff and excellent service. Always take care of my rental needs. .

Évaluation :

5

Quick, Friendly, Clean. Great experience picking up, using the truck, and turning in. Thanks, for a great experience!

Évaluation :

5

Our experience was awesome from start to finish! Thank you for making moving day easy!!

Évaluation :

3

The location felt unorganized.

Évaluation :

5

I go there often given I need to rent their truck for hauling material. The clerk's are always polite and well spoken. Plus it's literally a walk up the street from me so the location is excellent

Évaluation :

5

All was very professional and the staff and service was really good.

Évaluation :

5

Good service thank

Évaluation :

4

Easy A!

Évaluation :

5

Pretty efficiently run operation where I have rented equipment and bought supplies many times. I consistently receive good service and the equipment is in good shape.

Évaluation :

5

This owner helps a lot of people in our community. Best u-haul I done business with.

Évaluation :

5

Chris and Josh made dropping off almost too easy! I pulled in and went to the counter to check out. I asked Chris where did he want me to put the trailer, he said, "It's already disconnected." What?! Josh had unhooked the trailer before I could get the paperwork wrapped up! Excellent job!

Évaluation :

5

The staff is always professional and very helpful

Évaluation :

5

The check-out process was smooth and fast and the person was very professional and courteous. I would highly recommend them

Évaluation :

5

I found the rental process easy and enjoyable, despite not having the 26' truck we desired. The move went smoothly regardless.

Évaluation :

3

Move to another location