They need better locks to retrieve the key.
Dora S.
Customer Reviews for All Storage Kuykendahl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was perfect.
Marc A.Tony assured me $100 hold to rent truck n fees would be taken out of it n I would receive the remander back on my card , it's been two days n I haven't received my back end of remander. Yes I need my money two days ago putting me on hold with my funds.
Lanis H.Keep Tony!!!
Jerry C.Have the truck thoroughly cleaned and sanitized after every use. Other than that this location & service was superior
Sadonia H.Poor hours. Your app would not function properly stating no internet when I did have internet. Windows haven't been washed in months. Floor of cab was not swept clean.
Wally S.The word lock was kinda hard for me to unlock. Other than that it was easy.
Belisia W.Great place. VERY FRIENDLY CUSTOMER SERVICE. YOU'VE DONE ALL THERE IS TO DO TO SATISFY YOUR CUSTOMER (ME). THANKS!!
william E.Nothing, excellent service. Thank you Tony.
ANITA R.I have no recommendations at this time.
TAMIKO ANN D.Awsome. Quick & easy!
EBONI S.The guy was nice but the inside smelled like body odor.
LOGAN J.The back and front of this truck was dirty. It smelled awful in the inside like it hadn't been sanitized in a while. The truck was very very loud when you push slightly on the gas. The man at the front desk was very helpful and actually helped me when he didn't have to, so I will give him 5 stars.
KELLI P.The check in procedure if I had known that I needed pics before I lparked. I had to take several Pics before it accepted . Stacy was great in reservations process. Courteous and helpful in expedited time.
ROCHELL P.There was trash in the cab.
ROBERT S.The location close at 4 pm while it is much later on the website. The guy didn't even move from his desk to give me the keys or anything. The vehicle was in a very bad shape even the side mirror was broken. When I complained to the store associate. He stated that he knows of it and had no intentions of switching the vehicle. I think he gave me the worst vehicle in his shop.
Hadier S.Exelent
ARBELIO R.Excellent service, prices and quality! Tony 031536 was friendly, professional and courteous.
anita R.Everything was lovely.
CORNELL S.Nothing. You're just fine.
Larry F.The word lock was difficult
Alexander E.No improvement necessary. Staff was friendly, courteous & professional. Tony was exceptional.
anita R.I was over charged for the truck.
TELLY A.Hard to turnaround, drive large trucks in facility. Driveway very small.
Wendy F.Give people the correct deposit
Nathanie M.No comment
jose L.The staff was very friendly, informative, knowledgeable and went above and beyond during check out and returning.
Christiana C.Very accommodating
John P.The rental process was smooth and courteous!! Will recommend always excellent customer service!!
Tylise F.Fix the glitches on the website. I tried to access my reservation through 24/7 share and it kept telling me I had no reservation, also I told a uhaul employee while making the reservation, that I would be driving the truck and using my debit card so I wanted it under my name and yet somehow they put it under my husbands name when he wasn't the one who made the reservation. My pickup time was decided for me, and my pickup location was changed without my approval. Overall my experience using uhaul this time around was very unpleasant.
Denis A.Tony was awesome.
Isabelle K.Everything was fine
Almetha L.Maybe extend closing time to at least 6:00
Pamela S.Tony was very helpful
antonio L.Customer service person. Evie was great. Very helpfull. Did not take long at all to ck out. No waiting. Loved it.
jose L.This rental cost me considerably more than I had planned due to the truck was NOT at the site I had reserved it. I was billed for 15 more miles than I originally budgeted for because of that. Not a good customer experience and would like a refund for 15 miles. Please respond, thank you.
Steven P.Great customer service by Tony!
KYNETTE G.I had express check in. But the clerk kept asking me the same questions that I already answered at express check in online. Then he demanded two phone numbers in case I stole the truck. Pathetic. The online tool I used to book my rental changed my rental to a hour round trip pick up. i booked and paid for the truck then revived an email stating a different location. That is fraud.
Robert T.Front desk was not nice. Can tell she hates her job.
Mark M.My experience was overwhelmingly frustrating. My vehicle was NOT where I requested and worse i had to drive back and forth because nobody knew what was going on! On top of the fact playing hide and seek set me back behind schedule my vehicle had no gas in it! I am astonished how ludacris my experience was as I do not expect that from Uhaul and I am not sure if I ever want to use their services again!
Michael B.