They need to do better on checking gas tank in trucksDULCE R.
Customer Reviews for All Weather Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77077
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hard to say as I dropped off after hours.Steven B.
Le client n'a pas laissé de commentaire.Sheleta Q.
The cashier/rep that assisted me went above and beyond due to u-haul scheduling 3-4 different customers to the same vehicle around the same time and that did not include me. He allowed me to use a larger truck at the same rate. U-haul did not notify me to let me know that a vehicle was not available or anything, the app/online services needs to be updated. Thanks to the gentleman that assisted me, everything worked out due to his customer service.Nastaucia S.
Le client n'a pas laissé de commentaire.Salvatore M.
Le client n'a pas laissé de commentaire.OMOTAYO S.
Le client n'a pas laissé de commentaire.Kesi W.
Great customer service. Vehicle needed alignment.Duyen N.
This is incomplete. I would like to thank the two ladies on the phone that help me that night I return the truck. The first one helped me changing the return location to a closer one and the other one helped me with the keys return box. So they were the ones that made my experience better.Carlos M.
The truck could be better maintained with cleaning.michael J.
Parking area was a bit tightJeff M.
Everything was quick and easy can't remember the guy name that was working there but he was very nice & courtesy....ThanksDarlinda P.
Le client n'a pas laissé de commentaire.Jacob O.
Le client n'a pas laissé de commentaire.SALAM A.
Le client n'a pas laissé de commentaire.Steven P.
Make bringing back more streamlined.Robin R.
Nothing , everything is perfectBRIGHT W.
Le client n'a pas laissé de commentaire.Johnathon M.
Should communicate more specific during the covid-19 crisis. My experience was very unpleasant and incurred additional expenses due to incompetence.Linda N.
Le client n'a pas laissé de commentaire.LISA M.
I'd already filled out my info online on Friday, submitted my driver's license photo (front and back), received my online reservation, however, when I went to pick up the truck on Saturday morning, I had to re-submit my info all over again. So that's my only complaint is having to do the "check-in" thing twice.Cicely O.
Le client n'a pas laissé de commentaire.SY O.
Le client n'a pas laissé de commentaire.Jenny S.
My appointment was for 2:30 so I arrived 15 minutes early but the facility was closed for lunch, with a sign on the door saying will return @2:35. They didn't have the keys for the truck, so my reservation had to be moved. I didn't get out of the store until after 3 pm.Kathi S.
The check out and check in process was pretty easy, so I have no complaints!Patricia K.
Le client n'a pas laissé de commentaire.Dennis A.
Le client n'a pas laissé de commentaire.Jaynoid B.
No dolly I ordered. Online stuff didn't work rightCharles R.
Le client n'a pas laissé de commentaire.Dana P.
Le client n'a pas laissé de commentaire.Paula M.
I wish I could remember her name, but she's amazing! The young lady who works here is so nice and helpful. Thank you again!Alexander G.
The online check out system has issues, I had make 3 different reservations at different locations before it would work. Im just happy out eventually worked!Nathan G.
Le client n'a pas laissé de commentaire.Hector C.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.michelle T.
Le client n'a pas laissé de commentaire.Susana L.
Le client n'a pas laissé de commentaire.Thomas W.
Will not use UHAUL again. False advertising for truck rentals.Leticia M.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Jeffrey G.
My first hiccup of this rental came when I got to the pick up location I selected online and they didn't have my reservation. The attendant there told me that Uhaul changed my pick up location (probably due to availability). BUT, I never received notice of the change. He located the store for me and wrote down the address for me. Imagine my surprise to find out that I actually drove by that location to get to his sotre. By the time I fought Friday rush hour traffic to get to the correct location, it was way after hours. Dshuna, the wonderful lady at that location (All Weather Storage) was incredible. Her store closes at 5, and she stayed until after 5:30 to wait for me. Not only did she stay late to help me, but she was very friendly, walked me through the whole process, and made sure I was 100 % good to go without me feeling rushed. That kind of great customer service is far too rare these days. The trailer itself was a different matter. I own a 18ft trailer, but rented this one because it was enclosed and supposed to rain, so am very familiar with them. The trailer I rented is WAY past due for service or replacement. The paint on the door came off on my hands every time I touched it, the latch was rusted and worn, all the lugs on the wheels were severely rusted, the suspension had no grease in it and 0 flex, even when loaded, and I had to re-tighten the hitch several times while in use. Overall, I was able to get my move done, but Uhaul needs to step up their game on maintenance for their satellite locations.William S.
Wrong truck. Bitchy person on the phone. Guarantee was not a guarantee. Ryder gets my money next time!!John C.
great...thanks...great manager and crewCHARLES H.
Le client n'a pas laissé de commentaire.Vuvinnoe D D.
Excellent customer servicesJaclyn S.
I was way overcharged for the 10â€ truck I rented. I was charged twice on top of the extra mileage fee. I will be disputing this tomorrow.Taylor A.
Costumer service was amazing! my tow dolly had a burned tail light but besides that i had a 10/10 experienceOscar C.
There was no ac in the truck. It blew hot air. Very uncomfortable. Also,my reservation was canceled because I was late. And I did a new one and with all the hassle I got out their at 11:45am when I arrived at 10:50 am. I was still ask to bring the truck back at 4:00 pm. The agent was courteous but the process was the problem.Linda A.
Le client n'a pas laissé de commentaire.HELIO G.
Le client n'a pas laissé de commentaire.Lynnette C.
Hire new people that don't take their lunch break at 3:00 and then close the store at 4 when the store closes atâ€5:00â€!!!!!!!!!!!!!!!!!!!!!!! And also fix the uhaul app it never showed that I checked out the truck or checked the truck back in once I had returned it and it wouldn't let me pay even though I put the keys in lock box and properly checked out through the app. It sucks!!!!!Shanneka T.
Besides my front tire on flat.., it was nice.Reginal V.
Le client n'a pas laissé de commentaire.francisco C.
Le client n'a pas laissé de commentaire.Jisu D.
The phone numbers listed on my receipts and on this website do not work.Anne F.
Not the location i had requested, but check out process was very efficientMichael H.
Le client n'a pas laissé de commentaire.Delicia P.
They need to be able to pull up bill and print a copy of the original agreement. As of today they can't. Ken Dies ADSO-IM Logistics USCG AuxKEN D.
The service tech was super helpful and very very nice.Victoria A.
The website said I was to pick up a trailer at the Katy location, but text said to pick it up at Whittington location (not convenient for me). That doesn't reflect on this location, but should be addressed by U-Haul IT. I attached the trailer myself and the moving pads I ordered were not in the trailer. Overall, good experience.Hl K.
No help unhooking equipment and didn't seem Sure how to do returnBryan A.
Checking the vehicle correctly. The sale person was concern with dents and scratches. I learned in the late eaving that the truck I drove headlights did not work. I had to have a car leading me and a car following behind the uhaul truck for safety. This was scary not knowing if the car next to me on the highway could see me, would I get hit. I also rented a dolly. Once I got it home, I realized I didn't know how to operate iit. So, I went back to the uhaul location for instructions. The sale repersentative did not know how to operate the dolly. Not that she would call and find out but she didn't know how to operate it. Total unsatisfactory answer. I pray I want have to need a uhaul from this location again.angie T.
Le client n'a pas laissé de commentaire.Faiza A.
Le client n'a pas laissé de commentaire.edwin H.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.amelinda D.
All goodDonna A.
Le client n'a pas laissé de commentaire.Ginger W.
Le client n'a pas laissé de commentaire.Jennifer R.
I never agreed upon pricing for my rental. I was issued a certificate that this location would not honor. I was charged the full amount when 50 $should've been deducted from total. I will fight this charge! Horrible, horrible service!Porcia E.
Le client n'a pas laissé de commentaire.Jonah W.
The manager was the rudest most unhelpful person i have ever met...would not lift a finger to help the girl that was at the front dest when there was a room full of ppl...when the young lady asked her if she would help me attach the cargo trailer to my truck...this was my 1st time using one & was not sure how to do it properly...the manager said no...i could do it myself ..it was her day off I was beyond pissed...my original appointment was suppose to be at 7 am to pick it up ..then at the last minute they changed it to 10am...i didn't get out of there til about 11:20 There was suppose to b someone to hook it up for me ...so that it would be done rite....there was not...the girl behind the desk said she would try... She was a very nice helpful lady...BUT that manager was pathetic....Robyn W.
I drop of the truck at the location but it was closed.Jean Pierre B.
Le client n'a pas laissé de commentaire.ASHLEY S.
The word-lock was a little tricky / got stuck and i'm not sure how it could be made better, but that would help!Desiree S.
Excellent service à la clientèleApril G.
DShuna has the same positive attitude every time I go there. Keep up the good work!!Jonah W.
Le client n'a pas laissé de commentaire.Rochell W.
Le client n'a pas laissé de commentaire.Victor P.
Le client n'a pas laissé de commentaire.Delores B.
Le client n'a pas laissé de commentaire.Sandy H.
The workers behind the desk and do not fully inform customers of all chargers. I am very unhappy with this rental and I will never use uhaul equipment againAmber H.
Le client n'a pas laissé de commentaire.Lisa Renee B.
Everything went so well, I can't think of any improvements that could be made.Diane A.
Offer rental of dolly two wheels for useJohn R.
Wrong drop off and pick up location was a terrible experienceCASEY S.
I fueled up more gas and I need a refund on the gas. Call me @ 407 952 3828Fanel J.
Great experience. Thank youLance M.
Have a wider variety of equipment available for rental.Wylie F.
Le client n'a pas laissé de commentaire.Anastasia C.
This is a small location and they had to bring the trailer from another location. It was on time, but it took both the attendant, who was alone, and me to connect the 6x12 trailer. The bigger locations are better equipped, but did not show availability..Lee C.
No further comments.Jacob G.
Le client n'a pas laissé de commentaire.Bruce S.
They were late to my pick up appointment and wouldn't answer the phone. I also had to go somewhere else to buy the reciever and ball for my uhaul installed hitch.Glen A.
The location was easy to get to but actually picking up the equipment was difficult because of space considerations. The property is very small and difficult to maneuver.Ralph S.
Tail light out No assistance at drop offbria S.
The representative for this location was exceptional. She was very professional and friendly. She made the moving experience very tolerable and pleasant. If more representatives were as caring, professional, and friendly as she was - the moving experience would be a good one. Because of her personality - I would definitely come back to this location.SHARON P.
Le client n'a pas laissé de commentaire.Yuriy V.
Keep doing what u doingLinda L.
don't wait till 8:30 on the morning of pickup to inform me of a change in pickup location, and then not have the accessories I needed in stock. this is not this location's fault, but it was VERY inconvenient.chris B.