Customer Reviews for Allens Creek Self Storage
(U-Haul Neighborhood Dealer)

434 évaluations

2283 Willow Rd   Wallis, TX 77485

(979) 478-6103

Heures

  • Lundi
    De 10 h am à 5 h pm
  • Tue–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 2 h pm
  • Dimanche
    De 11 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(979) 478-6103

2283 Willow Rd
Wallis, TX 77485

Services dans cet établissement :

Heures

  • Lundi
    De 10 h am à 5 h pm
  • Tue–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 8 h am à 2 h pm
  • Dimanche
    De 11 h am à 2 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

The representative that assisted me was knowledgeable and friendly. He got me hooked up in the rain and headed down the road safely.

Eddie M. 
Évaluation :
5

The staff was exceptional. Gave me great insights for a successful trip with a trailer.

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

It's rained and the truck was linking from the roof top, thereby destroyed my electronics and also got my bed and furniture wet.

Festus I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY R. 
Évaluation :
5

Nothing. Rental representative was friendly and helpful. Will return for next rental.

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELBERT J. 
Évaluation :
5

Great service! The man was super nice and this location was so convenient (which can be hard to find when you live in the country). I would definitely rent here again if I ever needed a uhaul! The truck ran great and we did not have any issues.

Bailey P. 
Évaluation :
5

Excellent customer service!! Very friendly and helpful. Would highly recommend!

Lisa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Nothing to change. Was great! Manager was wonderful and a great conversation.

Geoff H. 
Évaluation :
5

I ended up renting from here after a horrible experience at the U-haul location in Fulshear. Don't use the Fulshear U-haul, it's worth the drive to go get what you need in Wallis. Wallis was well stocked with trucks and trailers, something the Move It Storage Fulshear location can't say. Allens Creek Self Storage Uhaul was great. Had exactly what they said they would have, and it was ready to go when I showed up. They were very helpful getting hooked up, and it was an enjoyable experience.

Jared S. 
Évaluation :
5

Very friendly, very helpful & very patient with us.

Earl M. 
Évaluation :
5

Would like to purchase a used trailer if available!

Homer S. 
Évaluation :
5

Nothing this was the best uhaul place I have ever been to

KENNETH W. 
Évaluation :
5

Very accommodating. Had everything ready to do when I got there.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Great place, I have rented from several different places but hands down this is the best one.

Megan M. 
Évaluation :
4

Returning our money to card takes longer than i used it. I will be contacting the owner then go from there. But clerk was great. A bit demanding in demeanor but great all the same

Josh S. 
Évaluation :
5

Steve was EXCELLENT in talking us through the process, getting the computer work done and answering our questions. He hooked up the trail & helped us unhook it on return. We are definitely going back to him!

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

no issues at all with the site or staff. But too much paperwork and redundant security procedures required by uhaul

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey K. 
Évaluation :
5

Very friendly staff and very Efficient

Edwin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
3

Steve runs an awesome operation! Unfortunately connection between his facility and U-Haul needs drastic improvement, it took over an hour to write up a contact for a small trailer, unacceptable excessive time. U-Haul needs to improve connection speeds and accuracy to provide excellent and efficient customer satisfaction.

Eduardo I. 
Évaluation :
5

Great customer service. Very friendly and caring.

Carmelo A. 
Évaluation :
5

Return went smoothly and quickly.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Could not ask for any better service. Explained everything down to the smallest details on the dash board. Great thanks 

SAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li X. 
Évaluation :
5

After my previous trip dropping off equipment here, I stayed behind and asked for help planning the next move. The owner was very helpful showing me costs and telling me what would and wouldn't work for the final move I was planning. His information greatly helped me figure out my final trip, and I really appreciated it.

BRANDT J. 
Évaluation :
5

Had a problem with my iPhone receiving the correct location which was a major inconvenience but everything else was satisfactory.

FAWN S. 
Évaluation :
5

The U-Haul movers that I chose on the UHaul website were more than 4 hours late. The second and third order effect of not being punctual affects more than their timeline. It really had a negative impact, not mention the additional charges that I experienced with turning in the truck late, incurring additional charges, taking more time off from work than I scheduled and more importantly making the timeline with the movers I scheduled on the destination end. Really disappointing. The movers were adequate once they arrived. They worked hard and were courteous; however it was quite obvious they had worked longer and harder than they should have that day. I had to keep a constant eye on the moving process to ensure our furniture was not damaged.

Rebecca E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella C. 
Évaluation :
5

Steve is awesome.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail G. 
Évaluation :
5

I've rented U-haul's from the west coast to Texas. For the first time, I experienced what it is like, at this location, to be properly checked in and checked out according to Uhaul. The service that Mr. Sheron provides to his customers is bar none. He focuses on the highest level of customer satisfaction. I will be doing business here again, no matter how long of a drive to get there. Thanks, Steve.

Barney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george J. 
Évaluation :
5

Always friendly and helpful.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKS RYAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
3

You need to have better customer service at main office was on hold for over thirty minutes still didn't get to talk to a representative

Helen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE C. 
Évaluation :
5

Excellent service

ken D. 
Évaluation :
5

The owner was a pleasure to speak with and he was very helpful regarding the techniques of pulling a 6x12 cargo trailer. The trip went very smooth. The tires/lights were in great condition. The only comment I'd like to make is that the trailer on the outside was not washed but it was not bad either. The interior was clean.

Pamela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis L. 
Évaluation :
5

Reversed into the lot, stopped and Mr. Steve unhooked the trailer and done. No more than 5 minutes and I was in and out.

GILBERTO L. 
Évaluation :
5

Outstanding Customer Service. Clean & Tidy Place. Small but had the unit i needed and worked out great. Give this place a A+++

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

We originally reserved our 15' moving truck from Tiger Mart in Sealy, TX. I arrived at Tiger Mart to receive the truck and ended up spending 1 full hour (perhaps even more) waiting on getting the keys for the truck. I didn't see, nor speak, with the manager/operator/franchisee of this particular location. I DO know that he is one of the most difficult people to work with - bar none! Even after I had been vetted and approved by U-Haul, he STILL refused to get me the keys to the truck. The corporate office, that was tremendously helpful, even said they had NEVER experienced such difficulty in attempting to provide customer service. The ONLY saving grace of this establishment/location was Missy who worked the gas station counter. I pity her for having to work with/for someone of such pitiful character and lack of honor. Missy was very helpful and apologized for how long it was taking. She attempted to talk with the manager/operator/franchisee to obtain the key to the truck, but he still refused to relinquish it. My advice? DON'T EVER ATTEMPT TO RENT/RETURN A U-HAUL VEHICLE FROM THIS LOCATION!!!!! Especially if it is on the weekend. Arielle, at the Houston U-haul Corporate office, was able to reroute us to the Allens Creek Self Storage location, and apologized profusely for the way we were treated. If it weren't for her, I would have cancelled our reservation and walked. Thank you so much, Arielle, for all that you did! You are the epitome of what I expect to come from U-Haul. You are OUTSTANDING!! Stephen, at Allens Creek Self Storage, was incredible! Supporter of veterans and active duty service members, and all around great guy. I would definitely rent/return U-Haul equipment from his location/establishment. Thank you, sir, for being so accommodating. Another outstanding example of how I expect U-Haul to operate!! Consumers be warned - Tiger Mart is an issue.

BRENTLEY M. 
Évaluation :
5

Very helpful great customer service

Anna A. 
Évaluation :
5

Get more and larger trailors. listen to what Steve says he needs. He knows the area he is in.

Thomas L. 
Évaluation :
5

This is a great UHaul location with a knowledgeable owner (Steve) that goes out of his way to make sure everything you need is available on time. I could not be happier with Steve and UHaul.

Tyrone F. 
Évaluation :
5

This location always goes beyond expectation to secure the equipment needed on a timely basis .

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
5

The manager of this location was extremely helpful and friendly. I was surprised by the cleanliness of the truck. This is a well run establishment. I will rent here again.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricky O. 
Évaluation :
5

This the most helpful UHaul dealer I have ever used

Larry S. 
Évaluation :
5

Steve needs the larger 2 axel open ramp trilors. spell u-haul STEVE. it is where I start for U-haul.

Thomas L. 
Évaluation :
5

Can't think of anything that would improve this location unless it were closer to town.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Give bigger open trailors

Thomas L. 
Évaluation :
5

he needs larger trailos

Thomas L. 
Évaluation :
5

improve his selecion of tailors

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
5

Best experience I have ever had while renting a U-Haul. Exceptional customer service and will only use this location moving forward when I need anything moving related. I will drive out of my way to go to this location.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
4

counter man is very friendly and efficient.

Kory B. 
Évaluation :
5

Great experience

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex J. 
Non les évaluations ont été soumises pour cet établissement.

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