Évaluations des clients Allsafe Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Allsafe Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Frank C. le

Évaluation :

Great staff at this location. Kudos to them and the owner.

robert K. le

Évaluation :

Nothing I can see, wonderful experience

Carl L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Murray S. le

Évaluation :

Have rented 9x5 open trailers twice within one month. The computers were not working both times, and the employee had to call U-Haul so that somebody else could complete the "paperwork." The second time (today) the employee arrived late to open the office, the "paperwork" took more than 30 minutes for a simple rental, and the employee offered no assistance to connect the trailer (instead, gave us the code to the secure area and identified the rented trailer). When told the rental would be $55, I responded that the rental was 1/2 as much a month ago (for the first rental). After more calls to another office, was informed that the overcharge would be refunded when I returned the trailer (which I did). When I returned with the trailer only two hours later, I entered the secure area (had been provided the code), disconnected the trailer (without assistance), and returned to the office to advise the trailer had been returned. Interestingly, the same employee did not recognize me after only two hours. Not impressed with U-Haul or the local office.

Inez V. le

Évaluation :

Priscilla was very friendly and helpful

Juan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

william W. le

Évaluation :

Price quotedto me was lower than actual charge. She quoted base cost but did not tell there added fees. When I ask anyone for the " cost" the quote should include ALL fees and taxes. Also I was told office opened at 9:00 AM and had hired men to load truck. The office opened late so I had three men standing around getting paid for nothing.

rosa L. le

Évaluation :

Not necessary to improve anything you’re great thank you guys!

Carl L. le

Évaluation :

Le client n'a pas laissé de commentaire.

enrique P. le

Évaluation :

the lady was fucking a liar. i got charged more than i was told. fuck uhaul

Stephen M. le

Évaluation :

Yes I would recommend u

Jesse Y. le

Évaluation :

The trouble we had was with the computer program used for reservations. Took to long was there 40 minutes when I had already reserved online. Also, I do not like the 6-hour use when it was 24 hours before. I will no longer rent from U-haul again!!!!

Linda O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynn N. le

Évaluation :

Le client n'a pas laissé de commentaire.

John T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard E. le

Évaluation :

Easy drop off. Helpful person and quick check-out.

Sean D. le

Évaluation :

Customer service line was horrible. So time consuming. Got charged for an extra day when I was actually 35 minutes early. I was in the phone for 34 minutes. Lady kept saying it would be a couple seconds when in reality it took several minutes. Told me she was processing the refund request 5 times. Said it would be approved by a manager. Shortly after she said it had to be reviewed and not guaranteed to refund. Purchased 2 wardrobe boxes and was given wrong size metal rod to hang clothes. U-Haul online return did not work. Requested verification code twice and received it but it would not work once inputted. Called and was on hold for over 20 minutes. No one answered. Hold times were not accurate

CAL Y. le

Évaluation :

Good job ,keep it up??????

Anthony M. le

Évaluation :

The store manager was extremely knowledgeable, polite, and very professional, in every step of the rental process , I see no room for any further improvement , I would not hesitate to return to this location for future needs What a great store and great customer service , A very extremely helpful caring manager Thanks u haul !!!

Richard D. le

Évaluation :

I understand I didn’t put enough gas and that’s on me BUT fill up service fee $30 no such thing just a way make alittle more money off of your customers.

DAVID G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adrian T. le

Évaluation :

did above and beyond for customer

Brandon P. le

Évaluation :

Very friendly staff! Quick check-in and drop off.

Maria R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

william D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juanita S. le

Évaluation :

Have free water... Overall customer service was extraordinary. GM went above and beyond my expectations. As well as his 2 crew members.. they took the time to get us into a truck after all the hassle of reserving online. Had been struggling the day prior. They got us into a little bit bigger truck than what we needed. But I can't complain extra space and all for the same price. I truly appreciate your help with loading my vehicle on to the trailer. I would give 10 stars if possible.

Elvin T P. le

Évaluation :

Fire Prucilla, get better coordination between local outlets and the company, be more clear on what is and is not available at a given location!

Brian S. le

Évaluation :

The best rental experience ever!

Steve C. le

Évaluation :

I can't think of any thing.

PARRIS M. le

Évaluation :

I was promised a rate when they called me because they didn’t have the truck that I needed and they ended up upgrading the truck to a bigger one supposely at no extra charge. Uhaul charged me for the upgrade.

Efren F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elvin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cindy A. le

Évaluation :

Manuel the manager on duty is great

Adrian T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Xenia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel L. le

Évaluation :

every thing was great until I got home and noticed an unauthorized charge on my credit card.. I did exceed the miles allowed, however the attendant Manny, never said anything about additional charges. All he said was sign here and initial there.

Gerardo L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don N. le

Évaluation :

Very friendly and knowledgeable staff

ALAN F. le

Évaluation :

Le client n'a pas laissé de commentaire.

david A. le

Évaluation :

I thought I was going to be charged 39.99 with 30 miles included I returned it with 3/4 of a tank as it was delivered I was charged 119 dollars I was hoping you can email me a receipt so I can see all the additional charges

Margaret W. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JUSTIN P. le

Évaluation :

Customer service via telephone for roadside assistance was subpar. Long wait on hold and help for broken door took hours to come until late into the night. Online return did not work very well. I returned online and followed the directions and was charged for a second day of rental even though one day had not passed yet. And all for a truck that DID NOT SERVE MY NEEDS LIKE I NEEDED IT TO.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

james T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marie S. le

Évaluation :

Still waiting for a follow up because my reservation was previously messed up

sara L. le

Évaluation :

the managers at allsafe did a wonderful job.

ANGEL F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tim T. le

Évaluation :

the key box could be more secure when you drop off the keys

Mark J. le

Évaluation :

Best U-Haul location that I have ever rented at.

jim C. le

Évaluation :

Le client n'a pas laissé de commentaire.