The camera function in the app is extremely buggy on Android. It took dozens of presses on the camera button to get it to take a picture, and I was never able to successfully get one to take for the odometer and fuel gauge, so had to call to manually end my truck return
Chris D.
Customer Reviews for Allsafe Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The vehicle was clean except for the side rear view mirrors which were filthy
Thomas R.Number 1 in customer service, I would recommend them to my friends.😀😀😀😀😀
EMMANUEL C.Personnel at this location are very helpful in accommodating to me. I give them a five star ratings from my experience with them. Merci
EMMANUEL C.Service is excellent keep up the good work.
EMMANUEL C.We were very pleased with the mobile rental service. Everything went very smooth for us.
Alice C.Same with the pick up location, this was not the location I chose during my reservation. It is 22 miles away which is too far away from my place. The personnel was helpful and I informed him about the truck that was dirty when I got it and he acknowledged it. I've been renting in U haul I moved and this was the first time that they changed the location for pick up and drop off which were not convenient but I have no choice coz I needed it. Hopefully it will not happen next time.
Sheryll C.Service was fast and friendly. Pick up and drop off was a breeze. Nothing to improve on.
Mike R.This was the best uhaul experience I've ever had. The staff came out to meet me and help park. Took care of everything. Left a nice Google review.
Benjamin W.The two folks working there were extremely helpful, pleasant and enthusiastic. They actually had us move our car into the view of their external cameras so they could keep an eye on it during our rental. This was the best experience I have had with uhaul to date and will be returning to this location due to the excellent service.
Galen T.Facility was very clean and organized additionally staff was knowledgeable and friendly. I highly recommend anyone needing a rental truck or cargo van to visit this location Paul
LEO D.The gentleman that was working the desk was FABULOUS! He was very helpful and just a great personality. I will highly recommend this location to family and friends.
WENDY B.Notify them if they don't have the self check-in working. I almost left the facility because I couldn't get it to work and didn't think anyone would be there because it opened later. Thankfully I looked around and they came out for me
JOSHUASAMUEL S.Highly professional and very courteous folks. I greatly appreciate their kindness and understanding with my situation. In fact, I went ahead and rented one of their units because they were so very nice! Keep up the good work!
John C.I'm so glad I went to Alameda to pick up my U-Haul - the staff there is great and the checkout/check-in process was extremely easy. This will be my go-to location for future rentals.
TOBIAS B.The staff was very friendly and professional. They gave me helpful advice.
FINNIUS B.Customer service was great office area was clean and sanitized and the vehicle ran great
ALTON M.We had a power outage the night before so they were having computer trouble. The couple running this place was super fun. They were able to check out the truck using their phone.
Rachel B.Bien
CHEUK T.Lori and Lonnie were fantastic. Super personable and friendly. Made the rental process a breeze. Merci!
Ngala M.I am a repeat customer to this location. The staff is courteous and friendly. The rented vehicle is always available and ready at the time of pickup.
JAMES L.Didn't have the items in stock that were on my order. Asked me to go to another U-Haul location to pick up the missing items. Did not remove the items from my invoice so I had to call customer service which never answered the phone.
Paul M.Staff are super nice, friendly, and helpful.
CONNIE L.The staff at this location is very friendly and courteous. I have used this site in the past. They always have the vehicle ready when I reserve it and go there for pickup.
JAMES L.I love y'all, but fix the damn app! I couldn't return the van properly because the photo portion of the gas gauge would not upload, even after many attempts, not allowing me to proceed. It was very frustrating. ALSO, the app crashes when I try to upload my ID upon pre-checkin.
RYAN B.Trying to rent the truck was extremely frustrating. Not something I want to experience ever again
David M.Thanks
TUGULDUR B.Very friendly and nice
Samba M.Service is always excellentf
EMMANUEL C.Renting the U-Haul from this location was extremely easy.
Ryan M.This is the best U-Haul location, will always be my preferred place to go!
Tania L.The staff at this location were both knowledgeable and an absolute delight. They are the definition of good customer service. I mean how often do you go to rent a truck and leave with a giant smile on your face?
NANCY W.Provide clean vehicle.
BONNIE R.The couple that runs this facility is incredible. They are super helpful, friendly, fast, hard-working, and just on their game. This was the best experience I've ever had with Uhaul.
DANIEL P.The people at the front desk were extremely kind to me and were extremely professional. I was surprised at how excellent of service they provided.
WILLIAM M.Conveniently located for us which was nice. The outside of the van was dirty, but we were just moving furniture and household goods. The van ran well, no mechanical problems. Will use them again.
John W.Very friendly and helpful staff!
MARCUS G.These were the friendliest people I have ever met.
Jeremy W.There was a communication error and the Van was not available for pickup when I arrived during the off hours of the office. I was not able to get through to the customer service via chat, and the customer service call in told me that my rental had been canceled. Then I received a message that me reservation was switched for the next day. I lost an entire day of a business trip and incurred extreme losses. This could have been avoided with proper communication. I was extremely disappointed.
Forest S.Super friendly. Easy drop-off.
ROBERT C.Lonnie and Lynn are incredible!
DENNIS O.Excellent and welcoming customer service at alameda location. So friendly.
james N.This place is the cleanest Uhaul establishment I have been to. It is immaculate. The experience was like checking in at a high end hotel. The people were friendly and very helpful.
SIGMUNDO B.This is the best uhaul experience I've ever had, real humans treating others like real humans. Really just the nicest people!
TANIA L.Wry good customer service ðŸ‘ðŸ½
SHELIA G.Self-pickup did not work when I arrived. Instructions were clear, however options did not match instructions on my app or web browser when I arrived. Customer support took over an hour to reach and were rude via telephone.
Jada G.Everything was great with this location. The only issue in the whole rental was the mobile interface. The mobile internet site to confirm the condition and mileage of the truck would not connect, and would not connect again when I returned the truck.
PATRICIA M.I was having trouble when I dropped off the truck. The office was closed and I could not log on to basically close out/return the truck. I had to call and sit on hold for over 30 minutes to get an operator who made notes on my account. It took so long I was worried that I would be charged as "late". NOT user friendly. Other than that the rest was easy.
GINA G.Keep up the good work!
RYAN B.Every thing was perfect. It would have been nice however to be emailed the final charge, broken down by ever change.
DOUGLAS D.The man working the office opened early to accommodate my pick-up. Was very friendly and helpful. Much preferred to doing this online.
Richard B.Originally we made a reservation for a location in the area, we then decided to contact uhaul again to request a change in the pickup time (earlier time and same day instead), we contacted customer service, they assisted us and were very helpful (2 separate people). Spoke with representative(s) and one of them was unable to make change so we were transferred to the 2nd representative. The 2nd rep input the change for the reservation (24 hour reserve) and informed us we were able to head to the location for pick-up. When we arrived at the location on 23rd St in Richmond, the customer service rudely told us if we were to rent the requested truck from their location we would have to return the truck no later than 7am due to other reservations already scheduled AND if we did not return on time, we would be charged a $200 late fee. At this point we told the customer service rep in Richmond CA that we just spoke with customer service and were told a truck would be reserved. After the rude service, we decided to call yet a third time to see how it was possible to reserve a truck for our move. My husband and I each called customer service again (at this point, we've spoken to approximately 6 different uhaul customer service representatives total). I was able to speak to someone who went absolutely ABOVE AND BEYOND and took her time searching for a local location that had the truck we requested. FINALLY we were able to reserve the truck which we picked up from Alameda Ca. We arrived at the location and logged into the website to "pick up truck", customer service called because we had not officially picked up the keys due to a delay in the sign-in process which requested 2 alternate contacts. Spoke to rep, she informed us that she needed to call the contacts listed and then we would be able to get the code to unlock the lockbox for the keys. The location of the u-haul pickup was well lit. Directions for the 24-hour pickup was a little challenging. The pickup process took approximately 30 minutes, which is quite long in my opinion if you're picking up a vehicle and it's available 24 hours, which means you could arrange for pick-up any time of the day. The process is a little lengthy, the information should be available online to fill out prior. After submitting all info and inputting emergency contacts, (which you can't even get access to the keys of your vehicle, without a representative speaking to your emergency contacts first, if you choose alternate contacts as your verification). When returning the vehicle, you have to take photos of the truck, odometer/gas gauge, and the cab, so in our case, we returned the truck at around 10pm, and had to follow directions step by step. Self service definitely is a longer process than dealing with a customer service representative directly. Overall experience was frustrating, but the outcome did result in several u-haul employees trying their very best to assist us. Lesson of the story, ALWAYS ALWAYS reserve when renting u-haul, in which we did, but we were promised a truck that was only available for a few hours. Our original reservation was basically cancelled when we attempted to change it to an earlier pickup time, big mistake, because we then lost our original reservation and had to request additional assistance just to get a truck.
Nneka H.Customer service was excellent! It's a great location and I would definitely come back in the future.
JENNIFER S.Exceptional customer service at this site--friendly and helpful.
Walter R.The U-Haul staff at this location were very friendly and helpful.
Whitney L.This was an amazing friendly easy warm destination. It was the perfect way to end our long trip from LA to Berkeley.
Jayasurya V.Lynne & Lonnie at Allsafe Storage were amazing! They were very helpful and gave us insight how to navigate thru the automated u-haul process to rent vehicles after hours. That process put together by corporate is the absolute worst! The customer service 800 number for Uhaul is a disaster! Left on death hold for hours, was transferred several times and in the end nothing gets resolved?? Not only is the uhaul app broken & a waste of time, it lacks any clear direction where to pick up ur keys and it doesn't detect gps locations properly which prevents customer from finishing the checkout and approval process. In all it took 3 hrs to figure things out after being on hold for over an hour with one U-Haul rep and then another hour after being transferred. There was no clear reservation or confirmation number in any of the e-mail correspondence and I received a confirmation that my truck was reserved at another u-hail location on San Leandro blvd when I had already confirmed with Lonnie from Allsafe storage. U-hauls poor development of the process and lack of direction on making that process user-friendly should not reflect badly on the management at Allsafe as they were the only reason I gave my experience an excellent rating. Everything else about u-haul's process is proof they have no idea how or what they are doin when it comes to utilizing technology to make the process easier and more convenient for the customer!
Pete A.Easy rental. The managers Lynn and Lonny were super friendly and helpful.
REGINA B.There is NOTHING that can/could be done to improve the experience I had with Allsafe and Lonnie and Lynn Lewis! What GREAT people making the entire process so simple!! And cost-wise, certainly was a super surprise. Thank you L & L for being such a wonderful example of a how business SHOULD be run!!!
Donna M.The Uhaul website did not allow me to pick up the car through the app. When I clicked on Dashboard..My reservations, there was no link to pick up the car. I had to check in inside the facility where the staff graciously had me sign my contract in person and gave me the key. The staff were excellent!
DAMIAN E.Keep up the great work!
Ryan B.Drop off was easy peasy! Guy was great! Thanks for an excellent experience U-Haul!!
PATRICIA H.Great customer service! Very helpful Convenient and friendly
RICHARD R.It was a clean and inviting place, it would be nice to offer a ride back or to at least ask like some car rental places. Other than that it was a great experience.
Robert M.Bien
Casto A.This location is two and half blocks from my house. Lonnie and his wife run the operation and are a joy to have as a neighborhood business. They go the extra mile to make the uhaul rental experience smooth and easy. Je la recommande fortement.
ROGER S.