The van could have used some sweeping but not sure if that was up to the customer returning the van. Other than that it was quick & easy. The staff were nice.Marsha P.
Customer Reviews for Allsafe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jamie M.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.ALICE C.
The team was quick and informative on how to drive and safely secure the vehicle.Amos W.
The staff at this location are just fantastic â€”and we are always grateful for their caring service!!!Mark L.
We had made our reservation selecting the option for NO insurance, and yet it was automatically added to our bill. We didn't see it until rental was completed so they told us too late to remove it. Disappointed in this.Leonard R.
Le client n'a pas laissé de commentaire.Sek L.
Lynne and Lonnie were friendly and fast. I've been through many, many types of front offices and it's been a long time since I met people who knew exactly what they were doing, had all of their office systems fully functioning, and were enjoying the day. Wow.Laurel H.
Excellent, patient and courteous customer service. Merci.Amos W.
Le client n'a pas laissé de commentaire.Ronald C.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Catherine C.
The employees at the U- haul location was wonderful. They were very kind to me as the customer. They both have fabulous customer service and I will continue to rent U- haul from this location, just to get my service from them. They were so amazing and great.lutrice M.
I received friendly, fabulous service. The young man who helped me went above and beyond, even finding a second truck when we needed extra space. Kudos to him and the team at this location!Amanda H.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.MICHAEL S.
This us by far the best Bay Area location I've ever been to, and i have been to a lot! Clean, polite, professional people and trucks. Safe area, good vibe all aroundDAISY S.
Customer service was amazing! Keep doing what you're doing!Ronald H.
Le client n'a pas laissé de commentaire.Weilun X.
I can't think of anything that would improve the service you offerELOISE K.
The truck I used was very dusty. It would be good if it was swept first before renting to others. The owner manager was very attentive to my concerns. It is still a wonderful experience looking back.Marie G.
When I am in need of a U-Haul Alameda is the place to go. Staff, Lonnie and Lynn are always so professional and pleasant to handle my needs. I would highly recommend anyone to rent from this specific area.Gysella C.
Le client n'a pas laissé de commentaire.Preston M.
Great job!Anthony H.
Le client n'a pas laissé de commentaire.Barkhas O.
My uhaul got broken into and Lonnie the manager at site went out his way to help me resolve issue. I would definitely rent a uhaul from this location.Kristin E.
The owners are absolutely lovely, excellent customer service, fun and friendly. Thank you so much!Emily Z.
Lynn and Lonnie were absolutely charming, very knowledgeable and super helpful!Charles L.
Le client n'a pas laissé de commentaire.Dean C.
Awesome customer service at rental locationJesse H.
Le client n'a pas laissé de commentaire.Rebecca W.
Nothing! This was the best uhaul I have ever been to.Lee W.
Le client n'a pas laissé de commentaire.James S.
Didn't pick up the phone for hours (during business hours) so i had to attempt like 8 phone calls.Danielle H.
Le client n'a pas laissé de commentaire.LEE W.
Le client n'a pas laissé de commentaire.REBEKAH D.
Le client n'a pas laissé de commentaire.Delbert S.
Le client n'a pas laissé de commentaire.Karthik S.
Le client n'a pas laissé de commentaire.Zuhair S.
The staff was excepcional: friendly, kind, helpfulâ€”all things that make you want to do business again.Inigo I.
The customer service was really friendly and great people with welcoming attitude. I want to say thank you for been you.Tsehaye G.
Super friendly people!James S.
Management in Alameda are very professional and accommodated. Always warm and welcoming. Uhaul needs to hired more staff like them. Please give them a Holiday Bonus. Much Appreciated!! G. (Ginger) CordovaGysella C.
They did a great job and were very efficient and friendly.Bradley T.
Staff was really nice and accommodating.MELISSA M.
Le client n'a pas laissé de commentaire.Noah H.
Le client n'a pas laissé de commentaire.Ellene H.
Le client n'a pas laissé de commentaire.Matthew M.
Absolutely would highly recommend this specific location to others, and return to rent if the need arises . Excellent and welcoming customer service and a good reliable vehicle. The instructions that were posted in the vehicle made it very user friendly. Merci.Aswan B.
Le client n'a pas laissé de commentaire.Alexey B.
No improvement suggestions. Such a pleasure to do business with. Everything is kept simple here, and the people are kind and accommodating.Kerri F.
The call center personnel for Oakland U-Haul need to work on customer service. Answers were short and snippy, close to rude. Did NOT receive phone call 2 days prior as promised, I ended up having to call them. In prior phone conversation, personnel said that we might not even get a truck - very stressful waiting to find out. And we had made a reservation long in advance. Competitors were much more pleasant and helpful.Eric G.
Le client n'a pas laissé de commentaire.Jeffrey J.
Le client n'a pas laissé de commentaire.Ceasar L.
Le client n'a pas laissé de commentaire.Quincy W.
Nicest ages.Kevin Ewan F.
Le client n'a pas laissé de commentaire.Bryanna C.
Service is excellent as always. I appreciate the positive encounter with the people that manage the location EMMANUEL C.
The gentlemen at the Alameda location was very helpful and professional. We were on our way five minutes after our arrival. I was truly impressed with the customer service.Tibor B.
Some of the friendliest and most knowledgeable staff I've ever met at any uhaul location.Pamela P.
Lonnie was awesome & super nice! Would definitely recommend this location, 10/10.Francisco T.
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.PAUL L.
Le client n'a pas laissé de commentaire.Spencer H.
More lighting please.Lavender-Cygnet D.
Barbara from AllSafe Self Storage was very friendly and professional.david O.
Le client n'a pas laissé de commentaire.Jose M.
Lonnie Lewis is awesome .. keep up the good work thanksRaju D.
Le client n'a pas laissé de commentaire.Samuel B.
great friendly service and super helpfulAndrew B.
Drop off was a piece of cake.Maureen N.
Very nice and friendly service at the front desk.OLEG K.
Le client n'a pas laissé de commentaire.Marietta S.
I drop my truck off didn't get no response that they received the key day's later I get a email saying they sent the truck back to the pickup locationVonita R.
Le client n'a pas laissé de commentaire.Davina B.
Le client n'a pas laissé de commentaire.Hannah S.
Le client n'a pas laissé de commentaire.Joshua P.
Le client n'a pas laissé de commentaire.Leo T.
Gentleman working the counter was extremely polite and helpful. Best uhaul experience I've ever had, by far.Ryan M.
Le client n'a pas laissé de commentaire.AMANDA S.
Where to park confusingAIDAN W.
Make it clear to customers that it is acceptable to leave the trucks on the street in front of the storage companyDavid S.
I arrived after hours. The location was fine, but the UHaul process for after hours returns did not work after repeated attempts. I enter the info, got the verification code, entered it, and got a "session timed out" error three times in a row. I entered the code within 15 seconds of getting it each time. This is not on the local franchisee - it is on UHaul.Thomas K.
I was provided friendly, efficient, great customer service - just keep doing it!Kenneth N.
Le client n'a pas laissé de commentaire.Carlos N.
Great management!Westley W.
Last minute rental in a pinch. As usual, this place came through with flying colors. I've had mixed experiences with Uhaul locations in Alameda, but never here at All-Safe. They are the best.Sean M.
Le client n'a pas laissé de commentaire.Eric P.
This was the best UHaul rental experience we have ever had.Yvette J.
Le client n'a pas laissé de commentaire.Jovanni V.
Le client n'a pas laissé de commentaire.Jovanni V.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.Maxwell M.
Would be good to have moving supplies for saleMIGUEL P.
How do I log a formal complaintChristian L.
Le client n'a pas laissé de commentaire.Grace F.
Nothing. Most consistent management in the Bay Area.Sean M.
Customer service by staff was excellent though my assigned truck wasn't there and they quickly got me another one. However the online system could be better. I was sent to a different location than the one I'd made the reservationfor. In addition I reserved a dolly but didn't have one, and the process got confusing as I didn't realize I still had to go into the office after all the online/phone steps.Omoniyi O.
Le client n'a pas laissé de commentaire.Sarah G.