Customer Reviews for Allure
(U-Haul Neighborhood Dealer)

344 évaluations

2341 W Roosevelt Rd   Chicago, IL 60608

(312) 462-4208

Heures d’ouverture

  • Mon-Sat: 9 am–7 pm
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(312) 462-4208

2341 W Roosevelt Rd
Chicago, IL 60608

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–7 pm
  • Dimanche : de 9 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was falling apart. Disgustingly filthy with jizz on the ceiling and cigarette burns on the drivers seat! I could literally see the outside above my head where cab and box had separated because someone had hit something with box! Good thing it wasn't raining but it was cold! All the engine lights were on and a warning about tires. This was a gross rental experience. I took all local and didn't even take on expressway out of fear of it falling apart.

India McQuoid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly love 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynee Coleman 
Évaluation :
2

I was wrongly charged for mileage. The pickup location was changed 1 hour before, which added a few miles more to my entire trip.

Saksham Somani 
Évaluation :
1

The entire experience with U-Haul, other than the nice people in Wilmore, was terrible. The original pickup location, despite a reservation, didn't have any trucks, including mine. The drop off location was closed permanently and the phone number to change drop off location would not answer. Finally dropped the truck at unauthorized location. Hope Enterprise rental is better experience in the future.

arthur swanberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruby davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan Manzo 
Évaluation :
3

Self drop off was difficult. No room to park the truck . Trash in the parking lot .

Carl Jackson 
Évaluation :
5

Great service

Jacqueline Silas 
Évaluation :
5

Customer Service was EXCELLENT

Sandra Jackson 
Évaluation :
1

Please don't put peoples life in danger by sending them to this location, I had chosen the Erie st location and reached there to return but couldn't return as UHaul changed my return location. Very bad situation and experience

arun Tandon 
Évaluation :
5

I had a little trouble navigating a couple steps in the process but the gentleman at the establishment was extremely helpful And things were smooth. Peace

Rafael Ortiz 
Évaluation :
5

Very satisfied

Jermey Young 
Évaluation :
5

Available trucks to meet my need -

Norma Sutton 
Évaluation :
5

My name is in you'll system for renting your trucks ,I live in Chicago why my name an address saying you live in the state of Indianapolis .the lady got a Gmail from you'll stated everything I did with your truck an she don't have anything to do with me or the other person who renting you'll truck at this point of matter. Go into your system and get this straight out thanks you..

ira clark 
Évaluation :
2

This location didnt seem to come up in the search. I was driven to this location from a different location after the website said there was a truck available there but it wasn't there.

Filip Gajowniczek 
Évaluation :
1

This location is a hair salon. There is no U-Haul staff at this location. There is only a key-drop box on the exterior of the salon. There is only limited street parking available to return the vehicle.

Tom Lemire 
Évaluation :
2

The drop off location was an unmarked section of Roosevelt Ave. if I had not noticed the small orange drop off box attached to a building which housed a barber shop I would not know where to leave the truck. A stranger pointed out to me to just leave the truck on the street. It was very strange.

James Hensler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Santiago 
Évaluation :
2

There is no actually office, I had to go into a barbershop to have someone call me, there is nowhere to park the cars except the street which was extremely difficult with a big truck during rush hour.

Erik Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffanie Pointer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad Bader 
Évaluation :
1

The heat didn’t work and I didn’t get accommodations for it.

LATOYA ROBINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laqueta Gladden 
Évaluation :
2

Very disappointed with this rental. Worst experience I've had. It's all in our report given at the site we returned the truck. I've used them many times and the Troy store is wonderful but the Chicsgo experience and truck was not

Pamela Caputo 
Évaluation :
5

The breaks need to be checked

Latosha Walker 
Évaluation :
1

The 'uhaul' place was actually a barbershop in an unsafe part of Chicago. I had to call someone on the phone using the barber's personal cellphone. The person on the other line asked for my credit card information, and I said "Uhaul already has it online".. It was just a very sketchy experience

Sarah Taylor 
Évaluation :
5

Thank you for your help. I have accomplished everything I needed with the provided service

Alla Kotenko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Harris 
Évaluation :
4

The Allure location was good - everything was easy to pickup, but it was much trickier at night. The club nearby was pretty active and blocked off the lot and a lot of the parking space out front so it took a bit to figure out whether a spot nearby was acceptable. Ultimately, although the location was good, my experience with the app was ABSOLUTELY MISERBLE. I got sent to Allure from another location because apparently that location did not setup the vehicle for my after-hours 24/7 booking. The app was NOT helpful at all - but I got sent over, I spent 1/2hr on hold because the help number on the app provided was a general number. The app was already taking a drain on my phone and had force restarted but I did manage to get on a chat and finally received a separate Scheduling number where I did get through to someone. And thankfully she helped me get to Allure. Dropoff was terrible because my truck had a maintenance error (oil change light) - and on that truck, this error would block out the odometer, so the app camera was a mess and would not allow me to finish check out. I finally just locked the van, dropped the key in the dropbox, and using code provided by my interaction with Scheduling explained everything and it looks like it worked out. But who knows what happened wtih the app? The Uhaul app has so much promise and it is a genius idea to expand to off-hour bookings in a city like Chicago, but I had a terrible experience because the app still needs so much work so that people don't get stranded in the middle of the night. Look to GetAround and Turo apps for inspiration, they have figured out the car check in/check out process.

Ausrine Ockrim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neilath paraiso 
Évaluation :
5

Make sure the truck is clean. Otherwise the experience was good. He was a great help.

AIDA CHICON 
Évaluation :
1

I reserved over a month ago and thought I'd be picking up in oak lawn. Instead, I was given a location that took over an hour to get to. The person I spoke to initially offered some extra miles which didn't even cover the extra distance. There were no other discounts per the rep that could be given for the inconvenience. I did call back and the person said there was nothing closer and added 50 miles but no other discount

Jeff Whiting 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manish Vishwakarma 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bogdan Vajiac 
Évaluation :
5

Back of U-Haul was a bit dirty.

Molly Richards 
Évaluation :
5

Make it clear that this site does not offer any moving equipment for rent.

Kristoffer Inton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jobert Correia 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Milind Fnu 
Évaluation :
5

This was a great/professional experience - I’d highly recommend this location.

Jetta Bates 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherif Sherif 
Évaluation :
5

I paid to have a Dolly but never received one so just make sure what we pay for is what we get.

Lydell Anderson 
Évaluation :
5

Very satisfied. Happy I found this location. Will use this location in the future.

Andrew Schiller 
Évaluation :
4

uHaul (not the property), should notify customers of any past issues at time of reservation to avoid inconveniences to customers.

Darnell Wilderness 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur McNamara 
Évaluation :
1

Take fewer than two day to check the truck in. Actually respond to my asking for instruction/direction/ to have someone look at the truck. I drove by the day after dropping off the truck and the rear door was open.

Joseph Larkin 
Évaluation :
5

The truck ran and performed well. The truck was uncomfortable to drive and had no cruise control It was cleaned out but not clean. The staff I dealt with at both locations were very nice and helpful. Communication ahead of the rental was weak. Example, my pickups location was changed and had I not seen it on the email I received I would not have gone to the correct location as I was never informed.

Edward Boyle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Smith 
Évaluation :
1

I was outside the location for more than 30mins without access to my rental truck. The U-HAUL phone number posted did not work and the office was CLOSED. I spent almost an hour waiting for someone to arrive so I could access my rental truck. I DO NOT recommend this location.

ROBIN BRIDGES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanna Doyle 
Évaluation :
4

Great customer service!

Keisha Barnard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS CASANOVA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Polanco Rodriguez 
Évaluation :
1

- The site where i made a appointment to rent my vehicle was not opened and an individual who shared the hair salon next door informed me that I would need to call the number she provided in order to contact someone to get my vehicle. - The van that was rented was not clean (dirty flood, drink holders, etc.) only had 1/8 a tank of gas, and had the check engine light on at the time of pickup. - The moving blankets and moving equipment I ordered were not provided.

Lance Lineberger 
Évaluation :
5

My experience at this location was fantastic. I picked up the van on Harrison Street and the gentleman at this location was very polite and helpful. I definitely will return to this location again. Merci

Beth Russow 
Évaluation :
4

Very good service. Truck cab was clean but smelled of smoke. Had to air out. Suggest having non-smoking trucks.

Anthony Acosta 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Adams 
Évaluation :
4

Miles were not calculated correctly. Rest everything was perfect.

Prateek Kalkumbe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aadiethya Rajgurru 
Évaluation :
1

Terrible service. Waited for 2 hours to get my uhaul

Preksha Nair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Lacy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW DISTERHAFT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Stanigar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Stanigar 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sai Sampath Sandadi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vineet Vishwas Pawar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earnest Mcduffy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Snelling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick Rhodes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Disotuar 
Évaluation :
5

Had a great experience with this location all fine

Ernest Pearson 
Évaluation :
5

Great service

LORETTA LAMBERT-WASH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Sardin 
Évaluation :
5

The Manager was accommodating and professional. I loved this location and will certainly go back! Great Job!

maurice brownlee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rorrinka OWENS 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carmen Jimenez 
Évaluation :
4

Everything was done in a professional way and I have no complaints.

Ruthie Pierce 
Évaluation :
1

Was charged for safe move and never asked for it.

Alicia Martin 
Évaluation :
5

The person I worked with was very helpful and clear in communication. It was simple to pick up and drop off the truck. He managed all the paperwork and emailed me right away with receipts. I ordered a dolly but it wasn't at the location I picked up and had to drive a few blocks to get it and he didn't charge me for the dolly. Very clear with the directions. I would recommend this place for anyone moving on the West side, south loop or west loop area!

Joi Henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akinwumi Akinseye 
Évaluation :
4

There's nobody present at the location , so I guess only mobile pickup is available

Abdulrahman Abusalim 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anuj Singhal 
Évaluation :
5

The U Haul was not parked at designated position. It was left across the road (Roosevelt) by the last person. So during pick up using my phone, I had to cross the busy road to grab the key from the locker. So, leaving the car on right position is highly recommended. Apart from that, everything was very smooth and fast.

Sourav Ghorai 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander Wagner 
Évaluation :
1

The staff at this location hooked the trailer up before realizing that an adapter was needed for lights to work properly. Having already hooked up the trailer they then told me to go to autozone from there, dangerous, and only after buying all necessary equipment did I find out the trailer had no left-side lights. I was pulled over twice on my long drive from Chicago to Portland, no to mention the complete lack of safety this posed for primarily night driving.

Jerome Rhodes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Faria 
Évaluation :
5

Anthony is the manager who I have worked with 3 times in renting a truck. He always greets me kindly, goes over my use and makes sure I have pick up on time. Great location, ease of pick up I will always recommend this place as they have taken very well care of me and my services when needed for my Humble Hearts Organization.

Carolyn Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShantha Franklin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Kibaya 
Évaluation :
5

Owner really nice, Van clean. Will refer for convenience and location...rate at 10

Shanic Johnson 
Évaluation :
3

The issue I had was the misleading rental setup on the uhaul website. The site made it seem that I would be able to pick up the van at a location that was walking distance from my apartment. During my walk to the location, I received a call from a gentleman letting me know the ACTUAL location of the van was 2 miles in the other direction. I had to cal a Lyft to get there. This caused an additional expense and I arrived late to pick up my furniture. Other than that, the renter helped me quickly get the van keys and on the road.

Thomas Wilkus 
Évaluation :
2

This process couldn't be worse. The uhaul organization is horrendous. I was sent to 5 different locations the morning of my rental to find a truck to use. I was late for the movers I had scheduled at my apartment. My truck was reserved in advance yet I still had to go from location to location and none of them had the truck. Absolutely awful experience. I will not be using again. And will not recommend. I've already shared my ridiculous experience and the lack of customer service with others.

Catherine Nelson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tracie Luckett 
Évaluation :
5

The staff was very nice and they accommodated my specific needs without an issue. They were very helpful. I would highly recommend this location. Their pick up site is on Madison but the website says Roosevelt. That's the only thing that was time consuming and could have been prevented with proper updated information online. Overall, nice experience. Merci.

Carolyn Boyd 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha Terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen cemate 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristiana Colon 
Évaluation :
5

Actually, have no improvement suggestions. Simply want to express gratitude for fast and professional service. Both pickup and return process was seamless.

Gwen Cameron 
Évaluation :
1

Vehicle was super dirty. Representative didn't even check the condition of vehicle. I made a reservation with dolly. Dolly was not ready and representative said I have to pick up the Dolly at different location spending extra miles; ridiculous. Service is so poor. It was my last U-haul use in my life. U-haul service in this location will significantly&negatively affect the value and reputation of U-haul. Representative should be well-trained and more responsible.

SANGWOOK LIM 
Non les évaluations ont été soumises pour cet établissement.

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