Évaluations des clients Allure

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Allure

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Akinwumi A. le

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Le client n'a pas laissé de commentaire.

Abdulrahman A. le

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There's nobody present at the location , so I guess only mobile pickup is available

Anuj S. le

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Le client n'a pas laissé de commentaire.

Sourav G. le

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The U Haul was not parked at designated position. It was left across the road (Roosevelt) by the last person. So during pick up using my phone, I had to cross the busy road to grab the key from the locker. So, leaving the car on right position is highly recommended. Apart from that, everything was very smooth and fast.

Alexander W. le

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Le client n'a pas laissé de commentaire.

Jerome R. le

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The staff at this location hooked the trailer up before realizing that an adapter was needed for lights to work properly. Having already hooked up the trailer they then told me to go to autozone from there, dangerous, and only after buying all necessary equipment did I find out the trailer had no left-side lights. I was pulled over twice on my long drive from Chicago to Portland, no to mention the complete lack of safety this posed for primarily night driving.

Jose F. le

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Le client n'a pas laissé de commentaire.

Carolyn B. le

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Anthony is the manager who I have worked with 3 times in renting a truck. He always greets me kindly, goes over my use and makes sure I have pick up on time. Great location, ease of pick up I will always recommend this place as they have taken very well care of me and my services when needed for my Humble Hearts Organization.

LaShantha F. le

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Le client n'a pas laissé de commentaire.

Margaret K. le

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Le client n'a pas laissé de commentaire.

Shanic J. le

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Owner really nice, Van clean. Will refer for convenience and location...rate at 10

Thomas W. le

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The issue I had was the misleading rental setup on the uhaul website. The site made it seem that I would be able to pick up the van at a location that was walking distance from my apartment. During my walk to the location, I received a call from a gentleman letting me know the ACTUAL location of the van was 2 miles in the other direction. I had to cal a Lyft to get there. This caused an additional expense and I arrived late to pick up my furniture. Other than that, the renter helped me quickly get the van keys and on the road.

Catherine N. le

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This process couldn’t be worse. The uhaul organization is horrendous. I was sent to 5 different locations the morning of my rental to find a truck to use. I was late for the movers I had scheduled at my apartment. My truck was reserved in advance yet I still had to go from location to location and none of them had the truck. Absolutely awful experience. I will not be using again. And will not recommend. I’ve already shared my ridiculous experience and the lack of customer service with others.

Tracie L. le

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Le client n'a pas laissé de commentaire.

Carolyn B. le

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The staff was very nice and they accommodated my specific needs without an issue. They were very helpful. I would highly recommend this location. Their pick up site is on Madison but the website says Roosevelt. That’s the only thing that was time consuming and could have been prevented with proper updated information online. Overall, nice experience. Thank you!

Samantha T. le

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Le client n'a pas laissé de commentaire.

kristen C. le

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Le client n'a pas laissé de commentaire.

Kristiana C. le

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Le client n'a pas laissé de commentaire.

Gwen C. le

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Actually, have no improvement suggestions. Simply want to express gratitude for fast and professional service. Both pickup and return process was seamless.

SANGWOOK L. le

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Vehicle was super dirty. Representative didn't even check the condition of vehicle. I made a reservation with dolly. Dolly was not ready and representative said I have to pick up the Dolly at different location spending extra miles; ridiculous. Service is so poor. It was my last U-haul use in my life. U-haul service in this location will significantly&negatively affect the value and reputation of U-haul. Representative should be well-trained and more responsible.

Karan K. le

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There was probably a short circuit in the left door so whenever I opened the door I got a mild shock. By the end my hand started paining.

Benjamin Z. le

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This was my first time using U-haul and I doubt I will recommend it to anyone of use this service again. My original order was for a different location, where the employee didn’t know how to handle self pick up. As a result, I wasn’t able to get a truck and went to a different location that was bad as well but at least they gave me this smelly truck without a ramp. I lost time and the most frustrating thing is that no one could help me and no one knew what they can do.

jose N. le

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Smells a lot cigarette People has been smoking Almost empty gastank

Ozan B. le

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Le client n'a pas laissé de commentaire.

Ebone N. le

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Le client n'a pas laissé de commentaire.

Timothy J. le

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Keep up the good job

Kimberly B. le

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Not enough supply. Did not have the correct size truck I ordered, or the pads I ordered. Employees weren’t attentive or empathetic when I was annoyed by my incorrect order. I got literally nothing that I asked for- and was instead given a truck that was way too big. I travelled 2000 miles, so the large truck was a major inconvenience.

roy W. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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I reserved my truck at one location, when I got there that office was closed. When I called they said to come to their other location . customer service skills are lacking.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Priscilla I. le

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The whole location set up is not acceptable I walked into a barbershop and just got stared at. Then on guy finally asked me was i there to get a uhal and that he had to call the rep on the phone. I talked with the rep and had to give him my info all over again in the phone. I would like to be able to see who i am giving my info to. The guys in the babrershop made it uncomfortable its wa just weird. When i went to drop the key off the location tracker on the UPS app was not working so it would not take into account that I was in front of the shop and trying to drop the truck off. I called customer service and had to wait for someone to pick up the phone at least 35 minutes and when someone finally did come to the phone she is not able to help me. Overall bad experience

Rebecca K. le

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I felt very unsafe at the location. My pickup location was also changed last minute via a text. The workers were not the most professional people I have worked with. Upon my arrival the truck wasn’t ready and they cleaned out the car while I was waiting there causing me to be late to my appointment. Furthermore, I purchased additional insurance and the contact I was emailed stated that I didn’t not have any extra coverage. Upon dropping off the truck I was told I would have a reciept emailed to me in 5 minutes and it took 40 minutes for them to complete the check of the truck and email me the receipt. I was dissatisfied with the customer service and contract quality and would not recommend uhaul to anyone.

Darrick M. le

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Not sure exactly but I was taken back from the fact that the uhaul office was located inside a barber shop.

carlina W. le

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Le client n'a pas laissé de commentaire.