Great staff, equipment always in good condition.
James Beam
Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The app is horrible GPS does not work correctly trying to scan the barcode was a nightmare
William ClineFor the first time I rent a U-Haul and I got the worst deal, I think I wouldn't use it again or haul unless it's something very urgent, but I wouldn't recommend it unless there are nicer people.
jesus huertaReally good experience with this location.
Frank DiMaggioNothing very happy with the people there no problem with the truck quick and easy very nice to work with thank you 🙂
Melanie MontezGreat experience! Fast check-in when picking up the truck, fast return at the end of the day, overall I would not change a thing! I'll be back to this U-Haul center the next time I need to rent a truck for moving.
Bradley SwensonThe guy was super friendly and even put up with me coming a little early and blubbering like a baby super helpful
Carrie GammonGreat help, great service. Easy to access.
Felicia HerzogVery professional and efficient
Michael Seagraves👍
Mbangana Maimomoeverything went smooth
David DeLormeGreat staff and always prompt and professional.
James BeamExcellent service à la clientèle. They have knowledge and were very helpful.
Richard JohnsonThe guy that helped me was great. I didn't like I couldn't pick my truck at the place I first went to. The windshield wiper went flying off during a heavy rain.
PATRICIA MCSHANEMake sure vehicle is ready to take. And make sure that they update office equipment.
Paula VealEverything was smooth as silk. Will definitely use again.
Michael ClarkGreat staff, professional and prompt.... very easy to work with.
James BeamService was excellent. No improvement needed
Patrick WaeltiI rented from U-Haul and many occasions and they always come through with great service.
Sara BransonAlways rent from this location. Best uhaul in Rockford area.
John KentCustomer service at this location was very nice and professional. I forgot the young mans name, but he was very pleasant, aware of our travel distance and provided us with the best possible vehicle for the long distance. WELL DONE TO ALPINE AUTO CENTER!!
Patrick Woelfelnothing to improve good prices
karen NiedGreat service! Fast process!
Randall SmithNothing! Amazing location!
Laura OlsonI've been coming to this location for years and the service is outstanding
Stephen MarshallThe dude checked everything, was courteous, and made checking in the truck a breeze. I had a good experience here.
James MooreExcellent customer service.
Tyler GilmoreAbsolutely nothing, everything was perfect.
Joel TomsNothing the customer service was warm and pleasant. I would most definitely recommend this location.
denise lewisBery friendly and fast service.
Catherine WelchAlways accommodating... I've them for about 9 years
Frank LuqueI really appreciated the staff there. Super helpful & kind. This was my first time ever renting a UHaul and I am overall very pleased with my experience and would definitely recommend as well as rent one again! Thank you for making my move easier!
Abigail MarquezWe rented a u haul and paid for it we were getting calls when we didn't pay and it was due I ended up paying more than I should have been charged for the truck because we extended our reservation and so I thought it was paid for they were taking the money daily out of my account so up until a tow truck came took it from us with personal belongings or someone who passed and a mattress on top a brand new mattress come to find out from the tow company as we r trying to get out things they were impounding it because they reported it stolen and they never called and dealing with a death and everything else I thought it was paid for as well never one time contacted us again about the rental money due owed or anything else until the tow company came to get it they never told us what was going on the tow company did wayyyyyy more tjan they had ane our new mattress destroyed and theu told other people not on the contract where the truck was and when it was going to be there so glad u can tell strangers not us when and where it was going to be so never again thats bs.
KTOE LANCASTERThe people that run that location are great they go out of their way to make sure your happy greatest location in this area thank you for great seevice
Joshua MerrickThe only thing that made this location low on my list is the location. To those that don't know Rockford that one way street right on a corner is confusing. No one wants to be driving down the road in a truck to turn around and come back up.
Tammy NielsenRepresentative was very friendly and helpful
Charlene SheltonI hate your app. I never want to use it again. It should be burned
Malcom GrahamThe headlights for the truck were god awful. They need to be properly aligned so they face the road and not the ground right in front of the truck.
Austin ShoresThe worker was very friendly. Processed paperwork, hooked up trailer for me and I was on my way in less than 10 minutes. Upon return, same person unhooked trailer and I was on my way. I am very pleased with the entire experience.
Timothy ElliiottHad a lot of equipment available Serviced me in a timely manner
Richard DickersonGreat place.
James BeamGreat place to rent from.... very efficient and professional. Je les recommande fortement.
James BeamAlways polite,Great customer service take the time to answer cares and concern of extended times and services.Cost is affordable OVERALL UHAUL IS THE BEST
Florence TillmanNever got my $100 deposit put back on my card so if you can please figure it out
Amber SlawsonThe truck I had the power steering was going out and the breaks ! Never got a response back
Demetrius ThompsonN/a
lou shiversPersonable, Professional, and "Goes above to make the Customer Happy". I have used this Facility Several times previously and that's why I keep going back to them.
Sally BransonNothing much at all everything went there Paul was great and was prepared properly and my experience was great. I will recommend them to everyone I know moving something. 10
bradly FavorsExcellent service à la clientèle
MONICA BAEZA