Service was excellent. No improvement needed
Patrick W.
Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rented from U-Haul and many occasions and they always come through with great service.
Sara B.Always rent from this location. Best uhaul in Rockford area.
John K.Customer service at this location was very nice and professional. I forgot the young mans name, but he was very pleasant, aware of our travel distance and provided us with the best possible vehicle for the long distance. WELL DONE TO ALPINE AUTO CENTER!!
Patrick W.nothing to improve good prices
karen N.Great service! Fast process!
Randall S.Nothing! Amazing location!
Laura O.I've been coming to this location for years and the service is outstanding
Stephen M.The dude checked everything, was courteous, and made checking in the truck a breeze. I had a good experience here.
James M.Excellent customer service.
Tyler G.Absolutely nothing, everything was perfect.
Joel T.Nothing the customer service was warm and pleasant. I would most definitely recommend this location.
denise L.Bery friendly and fast service.
Catherine W.Always accommodating... I've them for about 9 years
Frank L.I really appreciated the staff there. Super helpful & kind. This was my first time ever renting a UHaul and I am overall very pleased with my experience and would definitely recommend as well as rent one again! Thank you for making my move easier!
Abigail M.We rented a u haul and paid for it we were getting calls when we didn't pay and it was due I ended up paying more than I should have been charged for the truck because we extended our reservation and so I thought it was paid for they were taking the money daily out of my account so up until a tow truck came took it from us with personal belongings or someone who passed and a mattress on top a brand new mattress come to find out from the tow company as we r trying to get out things they were impounding it because they reported it stolen and they never called and dealing with a death and everything else I thought it was paid for as well never one time contacted us again about the rental money due owed or anything else until the tow company came to get it they never told us what was going on the tow company did wayyyyyy more tjan they had ane our new mattress destroyed and theu told other people not on the contract where the truck was and when it was going to be there so glad u can tell strangers not us when and where it was going to be so never again thats bs.
KTOE L.The people that run that location are great they go out of their way to make sure your happy greatest location in this area thank you for great seevice
Joshua M.The only thing that made this location low on my list is the location. To those that don't know Rockford that one way street right on a corner is confusing. No one wants to be driving down the road in a truck to turn around and come back up.
Tammy N.Representative was very friendly and helpful
Charlene S.I hate your app. I never want to use it again. It should be burned
Malcom G.The headlights for the truck were god awful. They need to be properly aligned so they face the road and not the ground right in front of the truck.
Austin S.The worker was very friendly. Processed paperwork, hooked up trailer for me and I was on my way in less than 10 minutes. Upon return, same person unhooked trailer and I was on my way. I am very pleased with the entire experience.
Timothy E.Had a lot of equipment available Serviced me in a timely manner
Richard D.Great place.
James B.Great place to rent from.... very efficient and professional. Je les recommande fortement.
James B.Always polite,Great customer service take the time to answer cares and concern of extended times and services.Cost is affordable OVERALL UHAUL IS THE BEST
Florence T.Never got my $100 deposit put back on my card so if you can please figure it out
Amber S.The truck I had the power steering was going out and the breaks ! Never got a response back
Demetrius T.N/a
lou S.Personable, Professional, and "Goes above to make the Customer Happy". I have used this Facility Several times previously and that's why I keep going back to them.
Sally B.Nothing much at all everything went there Paul was great and was prepared properly and my experience was great. I will recommend them to everyone I know moving something. 10
bradly F.Excellent service à la clientèle
MONICA B.DO WANT YOU ARE DOING JUST FINE THEY ARE VERY NICE PEOPLE
Frankie F.This staff was quick and helpful. The only downside is that the retail/office space is tiny and outdated. It was clean, but not very inviting.
Danny W.Everything was set up online. But then when I got there to pick up I need a reference. I think that should have been part of the intial check out.
Billy F.Thanks for your great service!
Nataliya B.Should change the policy to have the trucks filled with gas to the FULL fuel level, not to where the gauge read when you received the truck. I didn't see the memo on the key and filled a truck from empty to full, which is typical requirements for any rental vehicle, so I essentially paid for gas I didn't use.
Brittany T.Best customer service around
Gustav T.Very helpful
Frederick W G.Very good experience and use them frequently.
James B.Good customer service
KHALID M.I have used this location for many years, I am so glad even with the new management I still received great service. Merci
evelyn H.Owners are very professional and equipment is always ready. Pick-up/drop-off always smooth.
James B.The guy helping me was great
Thomas S.Nothing to improve, ya'll were great
Danielle S.Definitely would come here again.
Joyce Z.