Le client n'a pas laissé de commentaire.Kimberly P.
Customer Reviews for Alpine Auto Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)
Services dans cet établissement :
- Lun : 7h am à 4h30 pm
- Mar : 7h am à 12h30 pm
- Mer - sam : 7h am à 4h30 pm
- Dim : 7h30 am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brenda B.
I'm fairly certain the gas gauge was broken on the vehicle I used. The first 20 I put in gave me nearly a quarter tank, the second 20 I put in gave me 1/16 tank, the third 20 I put in gave me slightly more than 1/16 tank. Kind of irritating when I'm financially held responsible for the amount of gas in the vehicle upon returning.jacobb S.
Le client n'a pas laissé de commentaire.James B.
Nothing. Perfect serviceNicholas R.
It was quick, professional, courteous, will definitely go back to that location. And I enjoyed viewing the wall art in the office!Amy W.
Le client n'a pas laissé de commentaire.Xavier L.
The truck felt like it needed transmission work or something, it did not drive well. I paid for a dolly and did not get it. I thought it would be on the truck but apparently I was supposed to get it from them before I left and no one told me. When I tried to call no one answered the phone.Karen O.
Le client n'a pas laissé de commentaire.Derreyl B.
Nicest guy, will be back because he treats people like he enjoys seeing and helping his customers. This makes me feel at homeAlyssa C.
Le client n'a pas laissé de commentaire.Dustin W.
The lady staff was very friendly.Chamya H.
We picked up the vehicle, not realizing it had a flat tire, had to repair ourselves as no other vehicle available that size and no other suggestions or offers of repair came from dealer. I also have been debited twice on my debit account. Even though still in "pending" status, it has the potential of holding up funds.Jovani D.
Le client n'a pas laissé de commentaire.DOUGLAS C.
Le client n'a pas laissé de commentaire.Kelly C.
Friendly gentleman. Quick service. I first went to the Forest Hills Loves Park..to turn in and the guy refused as he said he had no room. Not very friendly. This episode with U-haul overall was poor!DELBERT LAVERNE B.
Good friendly serviceHARSHAD P.
Le client n'a pas laissé de commentaire.Kasi H.
tight parking, not much you can do. Have to jump curb with vehicle to hook up to some trailersBrenda Y.
Le client n'a pas laissé de commentaire.Kayla S.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Mandie Z.
Le client n'a pas laissé de commentaire.Jennifer W.
Le client n'a pas laissé de commentaire.William S.
I rented the truck online and named someone else as the driver when I picked up the truck the reservation was in the driver's nameâ€”the representative figured it out and we were able to get our rental without any issues.Daniel M.
You guys were great! We've rented there before and it was the same super inviting and friendly and helpful service as last time. Other businesses should take notes!Alan G.
Fantastic service!!! I will rent again!!Tricia H.
Keep doing the great job you doing now.Michael E.
Le client n'a pas laissé de commentaire.Tisha H.
Le client n'a pas laissé de commentaire.Bobby M.
Le client n'a pas laissé de commentaire.Lauren W.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Rashon W.
Le client n'a pas laissé de commentaire.Randall T.
I got stuck returning the truck but I got out need to pick more salt down.Christina D.
The owner was horrible, he came outside yelling at me for passing in a slot he didn't like, which was ridiculous. He wanted me to park in a place that wasn't suitable. Ive never been verbally attacked like that from a business owner in my life. He's represents the UHAUL name, terrible for business. Truck was absolutely filthy. Shifted gears badly.Tina G.
Le client n'a pas laissé de commentaire.Tenisha R.
Nice guy, good service.paul I.
Le client n'a pas laissé de commentaire.Robert B.
Outstanding customer service, very clean truckGrigor G.
very good customer servicePatricia A.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Gloria M.
Staff were greatRAKEYA M.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.James M.
No complaints. The store manager Chris is always very helpful and a pleasure to do business with.Timothy R.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.John B.
Had a great customer experienceJeffrey K.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Robert S.
Service was great!matt S.
Le client n'a pas laissé de commentaire.Phillip B.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Stanley L.
Le client n'a pas laissé de commentaire.sheree G.
Le client n'a pas laissé de commentaire.Duke H.
Rental worked well. All was on schedule and at the price quoted.frank D.
Great LocationAmanda T.
Le client n'a pas laissé de commentaire.Tommy R.
Very friendlyCarolyn T.
Very friendly and efficient.James B.
Le client n'a pas laissé de commentaire.Dan R.
It was PERFECT!! I have used this location several times!! He is very friendly and very helpful!!Tammy R.
Le client n'a pas laissé de commentaire.Aleysha H.
Always good service at Alpine Auto Center!REGINALD P.
The UHAUL reservation system needs a lot of work. This is not an exaggeration....UHAUL wasted hours of my time and the compensation was minimal. The gentleman at this location was very helpful though and did not waste my time at all.Tanya H.
Le client n'a pas laissé de commentaire.Eugene S.
Chris was efficient, knew what he was talking about and got me out of there in 10 minutes even though I arrived right before closing. He is an excellent business person and knows his stuff!Hatie P.
The team there was very helpful and made suggestions to help me save money. Very positive experience!!Donald R.
Very quick and easy. Great helpCollette M.
Le client n'a pas laissé de commentaire.Ross R.
Le client n'a pas laissé de commentaire.Anthony W.
this is my favorite location , good people good service all the time .Maysun B.
Le client n'a pas laissé de commentaire.Shetigu A.
Le client n'a pas laissé de commentaire.Robert B.
The website crashed and it took 1/2 hour before we could get rental and leave.Robert U.
Le client n'a pas laissé de commentaire.Timothy B.
Location/dealer is excellent to deal with. However, the national on-line reservation system needs some clear cut differentiation between an in-town move, a short distance move(300miles or less) where you return truck to same location, & 1-way move. That would help U-haul & renter out immensely..Patrick C.
Reserved until 5 but agent changed it to 3 at the last minute and made our move more stressful than necessaryJosh O.
Order was placed at a different location. Received an email an hour and 10 minutes before pickup that the location had changed . New location was 10 miles farther round trip so it also cost me more in time and money. Fortunately Teresa in customer service took care of me with the extra miles due to the location change.Randy N.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Mark M.
Great customer service!Kristine J.
They were fantastic!Robin G.
Le client n'a pas laissé de commentaire.Roland H.
Excellent, friendly and efficient service.Todd K.
Reserved truck at a different location because of mileage.Joseph M.
Great customer service and friendly. Will use this location again. Keep up the good work!!Shirley S.
I'll be back for my next move!cristian V.
Le client n'a pas laissé de commentaire.GARY D.
Le client n'a pas laissé de commentaire.VICTOR M.
They were great to do business with and would love to do business with them again. They were awesome at alpine auto centerBenjamin K.
The location was fine. The equipment was fine. Which is why the higher review. However, the experience was awful. (No fault of location) We had a guaranteed reservation 30 days in advance only to find out 2 days prior that there was not going to be a truck available for our reservation. Not because U-Haul contacted us to tell us, but because we were being proactive and checking on our reservation. The ONLY reason we ended up with a truck at all was because someone cancelled theirs that day. Complete disregard to us, the customer, for the inconvenience of changing location and pick up time, making us rearrange our movers and appointments for the whole day. We had to drive twice as far, pay for more mileage and gas, and without any explanation other than â€œit's the busiest weekend of the monthâ€? If I wasn't stuck with my situation, I would have called Penske and been done with it. It's as bad as double booking flights. I will not use U-Haul again. Again, 30 day reservation, without even a heads up that you weren't planning on guaranteeing anything.Erik E.
I was very pleased! Highly recommendedAmphone K.