Le client n'a pas laissé de commentaire.
Morris S.
Customer Reviews for Alpine Auto Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The person who took care of me was very helpful.
denis P.Rental experience could not have been better.
Ray M.When a reservation is made for a location and truck UHaul should go out of the way to ensure the customer needs are met. I didn't have enough space to haul all of my items for the move and had to throw away certain items.
ROY S.Nothing really. Both of them were so wonderful and helpful. Merci encore.
Jennifer G.Great coue
Robert C.U love that I was able to use the mobile app.
Kenny C.The check in process took forever to do it was a pain. The truck smelled so bad of smoke. Other than that everything was fine.
Rachel S.The owner intended to take the trailer off of the hitch by himself but I offered to assist and he accepted, noting that the trailer is heavy.
Rusty M.Nice people, very helpful
James M.Chris was great!
Michael S.Great job helping me.
Charles A.Somehow my reservation was cancelled and he still was able to fix issue for me. Very greatful.
Mike S.The owner and his wife are extremely nice and made our experience very smooth and stress free.
Sevan O.Make sure everything was up too date on maintenance
Jason A.The clerk was very knowledgeable and very helpful
Albert E.Owner was upset I called 30 mins before closing said he works 7/week and wants to go home. Entered my info wrong so I missed a day of moving. Over charged me for the rental. 20 $turned into 60 $-65 $. If I didn't need to relocate so quickly I would not have used this service.
Ashley J.Good overall.
Scott L.Very helpful customer service, even checked truck and flagged me down when I forgot my iPass in the cabin. Je les recommande fortement.
talia B.owner was nice and quick to get me on the road same as ck out had me unhooked and out the door in 5 min
patrick H.Truck had an oil leak and rode like a buckboard. Noisy and bumpy for 400 miles.
Charles G.Last time I rented a truck was from Penske and they didn't inspect vehicle and all fuel lines had been cut so when we went to gas station, fuel dumped all over pavement. We will not use that company going forward. I appreciate Uhaul giving us a working and inspected vehicle.
Barton B.I tried to use your website for check in but could not contact. I then tried the 800 number and was on hold for 20 minutes before giving up. I resolved to put the key in the box and leave the truck, but would have felt better if I was able to use your services.
STEVEN J.Keep being a friendly and courteous establishment. The owner is very friendly. Merci.
Delauna L.This reflects solely on u haul as a company and not alpine auto center. To start I rented a one way from dekalb Illinois to Rockford Illinois. U haul as a company made me drive an hour to my drop location to pick up the truck WHEN my confirmation said I would get from dekalb. I never got a courtesy call from anyone until I had already been to my suspected pick up location. A call a day or so before would have eliminated a lot of back and forth and major time delay as my hired movers were already on the way when this was discovered. This is totally unacceptable and if I could have I never would have picked up the truck and gone to another rental company. I am one very dissatisfied customer. As for alpine auto center. They get all the credit. He was only person to call and verify that I was still picking up albeit a little to late to alleviate the situation, understood my dissatisfaction and tried to help make things better by giving me the extra miles that I had to drive. Unfortunately alpine auto has to be included but I will NOT be renting from u haul anytime soon. I will call Ryder or find another truck before renting from u haul again. Give courtesy calls a few days in advance of pick up date or inform customers somehow of the pick up locations. I was originally told one thing and it changed without notice. A simple call or email would have been helpful to get my plan in order. Instead you just upset a customer
Aaron S.Truck broke down and took several hours to resolve.
PAIGE H.Job well done keep up the good work
Marveline S.Pick-up and drop-off couldn't have been any easier. Great people to work with.
William K.you did everything I thought you can do I was very happy with you all.
JACQUELINE B.He is cool; he made my move easy. As soon as I got in the shop, he was ready for me. He made it so easy, I feel like I was picking up my own car. The truck was clean and ready! I appreciate for your help sir!
Tewodros G.Just great people to rent from!
James S.Le service à la clientèle était génial. Very friendly and explained the process very well.
Silvia P.Satisfied with all aspects of rental. Easy check in. Trailer was hooked up for me with good verbal instructions. Easy drop off. Very good experience.
Timothy E.Nothing everything was perfect
Vanessa D.My only issue was with u-haul not the dealer that I used. It was very hard to reserve a trailer on there website. When I called them I was on hold over 30 minutes three sperate times. I never spoke to a person. I finally was able to locate a trailer on there website after two hours of searching. Again my issue is not with the dealer that i used its with U-Haul itself.
Thomas V.- In & out in less then 3 minutes . I love this location .
Nicholas B.people are really nice there, great customer service, i would highly recommend and I will rent from them again. 5 stars A+
William O.Great service! Friendly and informative!
Steven B.The owner is excellent at customer service and very friendly and knowledgeable.
Walter Kelly C.Just keep being consistent on finding good people to work for your company, the gentleman there was very good I would definitely recommend this location to friends/family.
Keith B.Very happy
Steven Z.