Customer Reviews for Alpine Storage LTD
(U-Haul Neighborhood Dealer)

Évaluation :

3

it was quick and easy to drop off I was happy to see the truck go.

Évaluation :

5

Drop off was fine - see above comments about pick up.

Évaluation :

4

To make sure you charge what the customer is asking instead of what you figure

Évaluation :

5

Awesome! I had no issues or whatsoever.

Évaluation :

5

Excellent customer service

Évaluation :

5

Professional, friendly and fast.. excellent experience

Évaluation :

5

Keep being awesome sauce!

Évaluation :

5

The 2 ladies at the depot were very polite and facilitated the rental very professionally. I would and will rental again from this depot in the future.

Évaluation :

3

They were having a lot of issues with your operating system.

Évaluation :

3

Didn't have a dolly for me to rent so I had to buy one.. kind of inconvenient

Évaluation :

1

I am a victim, a person I know, let me use his U-Haul cause we are poor and struggling family of 6 plus animals. What I didn't know was buddy didn't pay and it was taken with everything we own plus our id bank cards wallets purse. Our clothes our money nothing but what is on our back. U-Haul wont give nothing to us. Left on the street like we were bad dogs, no ID escaped foreigners. We couldn't even eat or find a place . No matter how I pleaded, U-Haul manager , town manager, traffic repair manager leaves us homeless nowhere to go no food no change of clothes, no ID , nothing for the kids , out on street! We been 2 days lost and scared, nowhere to go with 6 cats and 4 newborn baby's kittens. Then charging us with a late bill from someone who we thought was helping us, in his name , we half to pay 2 month. We had no idea, but was proud someone finally helped us for the past week. Now we homeless , lost , on street with young children of 4,5 old twins girls, 11 year old daughter, 13 year old son , and my disability head trauma patient husband , with 10 cats all bawling our heads off , asking God why this is happening??!! I gave all info I could possibly tell, and we are handed a small saving on a bill that's not in our name, told if we don't pay in less than 84 hours on a long weekend , to pay 4 100$ by 84 hours or we will have all our possessions thrown away and sold off!!! I don't even have a license to drive so we been getting friends to drive us for past week to get a low income home we just lost today cause we cannot access our accounts. We can't even sell anything off in from U-Haul! It's like we were given a gun and held to our heads to pull a trigger. What the hell are we gonna do??? Help us someone please. We need a hotel , please help me save our family from these monsters! It's the long weekend on top of it all! What are we gonna do, we have no family for help no friends, and nobody wants this many kids with all the cats. So cause of no money , we lost our new home ! What are we gonna do? What the hell are we gonna do??????? This is how we are treated , but U-Haul won't listen to us, have zero compassion even tho they know we didn't steal the U-Haul. We are made an example of no bending rules for the innocent!!! All they want is their money of 4100$ but we only had the U-Haul 26 footer for over a week. Why is U-Haul trying to kill us! Cause weir people are looking at my young daughters and pointing and laughing. W are so humiliated !!!

Évaluation :

5

I did not know U-haul rented car-hauler trailers by the day. Was very impressed with the service I received at this location. The ladies had the trailer hooked up to my truck, and had me on my way in a matter of minutes. Very pleasant experience, I definitely will be back again in the future. Drop off was also a breeze.

Évaluation :

5

Staff went out of their way to be helpful about all local information as well as business information

Évaluation :

5

Would be nice that when I complained if terrifying experience and WELL BELOW STANDARD condition of vehicle something would have been done. Spent ALOT of $ on something that was terrifying & didn't know if it would make the whole trip. I suggested it be PULLED from service & DO HOPE my advice was followed until repairs could be made.

Évaluation :

5

Michelle and her crew were at all times very knowledgeable about their vehicles and most helpful with all questions. The only thing I saw as needing improvement was the stereo! Bluetooth would have been nice

Évaluation :

5

Very friendly staff

Évaluation :

4

Good experience

Évaluation :

5

These women are better then excellent. I have never gotten anything but exceptional service from them. Personable, caring, considerate, trustworthy & professional. It's a great and rare combination. I couldn't be anymore happier.

Évaluation :

3

There was no really good place to leave a small trailer after hours that seemed secure.

Évaluation :

5

Staff we're great

Évaluation :

5

Absolutely fabulous team at Alpine Storage! I can confidently say they are the best Fort St. John Uhaul location!

Évaluation :

5

S.O.

Évaluation :

5

A super positive experience thank you

Évaluation :

4

The trailer was full of glass the lights didn't work and had a flat tire I had to keep pumping up.

Évaluation :

5

The facility and staff was amazing

Évaluation :

5

The ladies that work here are awesome, they saw me so many times while we were moving up here that they knew me by name. There was always hot chocolate available and they were always willing to answer questions about town

Évaluation :

5

With you return questions please add comment areas for questions. All in all everything was great. Merci

Évaluation :

5

Very caring staff and a beautiful company environment.

Évaluation :

5

The ladies that work here are wonderful. They were extremely helpful.

Évaluation :

5

Michelle & her team are awesome

Évaluation :

5

Love this place. well ran business. Great staff.

Évaluation :

5

Truly grateful for your constant help and professional advice.

Évaluation :

5

The experience was great, cannot be beat.

Évaluation :

5

Regular servicing of the equipment. Vacuum out cabs after someone transports they're fluffy dog.

Évaluation :

3

I would recommend the location, they did nothing wrong. Uhaul as a company is awful. Unprofessional, not accommodating, a complete waste of money.

Évaluation :

4

Michelle & her colleague were very helpful only have a regret about not being informed of sanitization charges because the rental is dropped off in a different location even if the truck is returned clean.

Évaluation :

5

Excellently. Keep it up!

Évaluation :

5

Everything was to my satisfaction. I honestly don't know what to change for others, as everyone is unique, with their own thoughts and ideas

Évaluation :

4

I had requested a dolly, but we changed our truck at the last minute, and the dolly was not placed in the truck that we ended up renting. Minor mistake, which was not charged to our account in the end.

Évaluation :

5

They were. Helpful and knowledgeable thanks for the good experience

Évaluation :

4

Closer to my location. Had to travel almost an hour to pickup. Other than that everything was great. Very friendly and courteous people.

Évaluation :

2

My wife dropped it off and was told to back it up into a particular spot, but was unable to. The worker outside was not very polite about it and said she'd have to move it manually, but ended up having a machine to move it around. The inside staff was polite.

Évaluation :

5

Very friendly people and great customer service.

Évaluation :

4

When I checked the Uhaul that I rented, it had 3 empty water bottles in it and also had some dirt in it. Have the uhauls cleaned before being rented.

Évaluation :

5

Susan was great. She was really knowledgable and helped us make the best decisions for what we needed for our move. She really made the difference in comparisment to other Uhaul locations we have used before.

Évaluation :

5

Very good staff pleasure to do business with

Évaluation :

5

Everything went smooth and fast.

Évaluation :

5

Service was so excellent

Évaluation :

3

The back of the truck was not swept out when picked up at Fort st john location

Évaluation :

5

Great staff great service. The only place I'll rent from.

Évaluation :

5

By far the most accommodating and friendliest staff. I'm sad to leave but I know I'll be back. Thanks for the great services.

Évaluation :

5

Based on our schedule, we often need access to locker during hours not supported by local site. Otherwise everything was positive.

Évaluation :

5

Great place for storage clean staff always polite cheerful and very helpful. If I ever need storage again Alpine is definitely the place I'd go.

Évaluation :

5

Thank you the service was professional.

Évaluation :

5

There's really nothing that I can think of for improvements, the two lady's that I dealt with were very professional and friendly and very informative. I have used uhaul in the past and it wasn't overtly pleasant but this time the experience was great and I will spread the word that Fort St John finally has people who care and are very professional and yet very friendly and informative. Thank you Trevor Pile

Évaluation :

5

Very friendly and accommodating, employees did an excellent job

Évaluation :

5

Susan and Michelle were the best! They were kind and professional. Merci.

Évaluation :

5

Amazing service the lady was new so it took a tiny bit longer but that's 100 % ok everyone is so nice and they got us a truck in a short notice ! 10 star

Évaluation :

5

Great Staff

Évaluation :

5

The online UHaul booking is a waste of time. We completely booked a moving van, received a confirmation, then 1 day later I received an email from UHaul that asked me to confirm the cancelation.. WHAT I didn't cancel anything!!! Customer service put me in contact with the great staff here in Ft St John and they worked magic to get me a moving van. The staff here needs a better shop!!! They have no wash bay and spend a long time hand washing units. Typical UHaul trucks, but great customer service in FSJ for sure!! Thanks ladies !!

Évaluation :

4

Was quoted a price 6days ago and when I went to avail myself of the offer, the price had gone up 200$. Nothing but a pure scam. Shame on you

Évaluation :

5

The ladies there were so incredibly helpful. I had to go back multiple times for more boxes, exchanges and so on and they were always super friendly

Évaluation :

5

The employee really tried to help when she realized how difficult our experience was getting here.

Évaluation :

5

Great staff

Évaluation :

5

We could have used a jack attached to the trailer for a quick detach while fully loaded. I had to use my truck jack to lift it up and line it up with the hitch ball. No big deal but it would be a lot more convemient if they were already built into the trailer

Évaluation :

5

My experience was great. Service is excellent. The location is very clean and well organized. I would highly recommend them and would not go anywhere else for my Uhaul rentals.

Évaluation :

5

I was very happy with the whole experience. The people who work at this facility are very helpful, knowledgeable and friendly.

Évaluation :

5

They were real good people

Évaluation :

5

Awesome staff at Alpine!

Évaluation :

5

Very accommodating and friendly place!

Évaluation :

5

This facility was amazing! The staff were very accommodating and super friendly, I would recommend them to anyone amd I would use this facility again. Thank you for everything!

Évaluation :

5

fast, efficient service, convenient, well run

Évaluation :

5

Nothing but awesome

Évaluation :

5

Thanks for your great service. It is a pleasure doing business with Alpine Storage.

Évaluation :

5

very satisfied with the service

Évaluation :

3

I haven't moved anything in I need to talk to somebody. I don't have a key or a unit atm. I will be there as soon as they are open this week to figure out a storage unit.

Évaluation :

4

Friendly and helpful staff. Easy to access units!