Customer Reviews for Always Amore Rent A Car
(U-Haul Neighborhood Dealer)

367 évaluations

2695 Stillwell Ave   Gravesend, NY 11223
(Neptune And Ave Z)

(718) 372-2295

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(718) 372-2295

2695 Stillwell Ave
Gravesend, NY 11223
(Neptune And Ave Z)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Sat–Sun
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SVETLANA M. 
Évaluation :
5

My original reservation was at the Shell Rd. Brooklyn location, when I arrived to pick up my rental for 11am the place was closed. I had to find my own nearest location, the place the reservation line was sending me to was miles away. Always Amore picked up the slack, and made it a pleasant ordeal.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VLADIMIR G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sergey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARWIN B. 
Évaluation :
5

Keep it up

AZIZJON A. 
Évaluation :
4

Customer service can improve. Too long to get a hold of an agent. My reservation was cancelled and it was very unprofessional not to take responsibility

Gabriela C. 
Évaluation :
5

U-Haul is always there for me and my family needs and I'll never let them down I'm always a customer and I always put a good word for you guys truck was clean ready to go when I picked it up all I can say is keep the good work up guys

Curt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

They are very friendly and reliable.

Christina D. 
Évaluation :
2

The truck was really far from the keys, and the truck was far from the original provided address.

Anatoly F. 
Évaluation :
5

The uhaul wasn't clean but the costumer service was great .

Shanta M. 
Évaluation :
1

On arrival for the van it wasn't there. I was handed the van key and dolly and told to walk to Avenue Z( 3 blocks away ) to pick up the van.On getting there it was blocked in by 2 cars on the street.Hence I returned and told them of my findings.One of them subsequently went and got the van.This should have been done in the first place instead of sending the customer to get it.That's unacceptable and unprofessional.

Floyd Y. 
Évaluation :
1

Bad service will never book again

IMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sin Man C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fouad J. 
Évaluation :
5

Where is professional guy very friendly service was perfect

Volodymyr K. 
Évaluation :
4

The location and people yes but not UHaul. I drive less than 4 miles and was charge 30 to refill tank.

JENNIFER M. 
Évaluation :
3

Could not complete mobile return application-issues with site. Had to call customer service to return truck. Waisted 3 hour.

Oleg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katriel Z. 
Évaluation :
2

Better instructions for locating Vehicle. Also, rear view camera could have a wider view.

Jorge M. 
Évaluation :
1

Have a place to put the truck and better directions how to pick it up

Isabella G. 
Évaluation :
1

No proper communication. Poor customer service. Truck was rented to be brought back after hours but there was no way to return the keys.

Tatyana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY C. 
Évaluation :
3

Ensure that the vehicles are clean, inspected and sanitized. With Covid 19 we can never be too sure

Nicole N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINHKIET L. 
Évaluation :
1

they gave me a van with no power steering, the key wasnt going in so they opened the hood but because they counts close the hood up agai. finally gave me a nice van with pwer steering. Thank God for the key trouble which made them give me a normal van instead of a broken down one. For $150 per day i would think i deserve to drive without struggling

VICTORIA B. 
Évaluation :
5

Nothing Special

zaw M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meyer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA V. 
Évaluation :
1

i was not asked for a license nor was one presented, the truck was filthy, there was all kinds of ropes and straps left in the cab as well as papers and receipts from the prior users. i was charged twice, once for $175,23 and $112,75 and was never emailed a detailed receipt for the charges. i would let an explanation for al the charges. there was also no lot or designated area to park the truck when i returned it after business hours. please send a detailed receipt for both charges on my credit card.

jesse J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyquan E. 
Évaluation :
5

The people, who work there a super friendly and helpfull. I will rent truck from them one more time for sure!

Yevgen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
1

Give me my money back

Manuel F. 
Évaluation :
5

Finding parking can be difficult to find

Carlos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNG D. 
Évaluation :
1

This location has double charged me, I will be calling corporate and demanding a refund. I don't know if it was this location or corporate, all I know is I was sent a receipt for a certain price, and I was charged twice. So I am pissed

Loagan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liudmyla Z. 
Évaluation :
4

My original order was canceled because the first location was closed and I spent additional $10 for Uber to second location for pick up my van. Second location representative was nice and helpful.

Oleg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanmei G. 
Évaluation :
4

But very tough neighborhood for parking

Joseph K. 
Évaluation :
1

The Van they gave me had no horn. I nearly died on highway from a near miss of a truck. This is totally unacceptable and I don't believe I will ever use Uhaul service again.

JOSE A. 
Évaluation :
5

Nothing over all very good.

Cynthia M. 
Évaluation :
4

Stationnement

paulo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIOJ C. 
Évaluation :
5

Everything was great

Yevgeniy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARIQ E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maksim O. 
Évaluation :
1

no explanation of services. did not receive text at the beginning that was told is should get with uhaul information. long hold times when trying to address issue.

JL C. 
Évaluation :
5

Everything works very well and I've had no problems over the years when dealing with U-Haul and Amore car rental.

MICHAELP JR Z. 
Évaluation :
5

I thought the U Haul service was way too expensive. went 100 miles and paid over 300 dollars. I'll probably try to find a different venue due to that.

LUKE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARWIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anuar Y. 
Évaluation :
5

I've been renting at Amore for quite some time and have always been satisfied. The new procedures are a bit byzantine and frankly go way overboard, but I understand the need.

michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYKHAYLO G. 
Évaluation :
1

rental location staff rude. was not helpful and would not let me upgrade. when returning they had an 8am opening time posted, guy showed up 8:45 without apologizing, i had to wait 45 minutes for him. would never rent from this location again

Eddie S. 
Évaluation :
5

Keep newer trucks in inventory, get rid of old beat up trucks.

Jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YURIY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY C. 
Évaluation :
3

Very unprofessional receptionist. We have spent extra 40min there, because she made us do everything online, in order to obtain a vehicle key, even though I have specified "over counter service". She refused to help us fill in forms, then implied that we are not smart enough to open the key box, if can't fill in online forms. We ended up in verbal argument with her, because we were so late for our appointment already and she just would't help with anything. She mentioned, she has no ties to U-Haul (there is a board on the wall says U-Haul) and only dispense keys, however, she and her partner couldn't open a key box after everything was done by us. I am not sure, if she is a part time employee or not, but her attitude was on another level of terrible customer service. She was talking to a friend on the phone, while we are asking her questions about online forms. End result, we were 1 hour late to our appointment, simply because she refused to help us with anything. I really would like your feedback on this, because never ever I have experienced such a terrible customer service. Unfortunately, I will not return to this location again (thanks to the unhelpful employee) and my brother previously experienced the same service from her, but he didn't bother to take further. Again, I would like to hear back from you on this matter!

Ivan D. 
Évaluation :
2

Need adequate Parking for vehicles

Roopnarine L. 
Évaluation :
5

The only issue is that the dolly and hand wheelie thing wasn't available. I had to go to three different locations and no one had it. Which made my move very difficult.

Diana Y. 
Évaluation :
1

The lady at the counter was rude made me wouldn't accept my return if the truck was not parked in a legal space i had to drive around looking for a parking even though they gave it to me double parked. Had it been in a legal spot I could've left my personal car there and the truck could've gone back in the same spot. Would never deal with this place again

NELSON R. 
Évaluation :
1

Starting with the barcode which was unreadable, then the lockbox which was broken, then the representative who switched me to the other van and forgot to mention my issues to the manager to switch the truck in my account. I drove different van with different mileage and couldn't return it because the system didn't allow me to. Called customer service and theady hang up the phone on me. Didn't help at all. Next day I called to the location and the rude and unprofessional lady yelled at me because I mentioned the full refund due to my experience with this location and uhaul. Never... Never again! I would not recommend to anyone this location. Very poor customer service provided by Mary S and Felix.

stanislav T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVVY M. 
Évaluation :
1

They have no concept of time and their service attitude is not good

Kwok C. 
Évaluation :
2

I have spent more than an hour awaiting for a office worker dealing with Uhaul rentals to show-up. I had a reservation and did a check-in, but the whole online pick-up, verification, drop-off process is annoying. The location did not have some of the equipment requested and paid for (furniture pads).

Yuriy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
1

No attention at all. Poor service . Worst attitude I have ever seen. Never recommend this place.

Roman S. 
Évaluation :
5

Great, fast, an reliable service.

Moussa Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angenette M. 
Évaluation :
1

Rude and disrespectful staff wanted me to go get the truck from wherever on the street it was parked. On return refused to take truck unless i parked on street and took a picture of mileage. Inappropriately dressed like they were partyi g after work. Skimpy black dresses. Refused to give name on return.

Melvin S. 
Évaluation :
5

Nothing No Comments.

DAISY V. 
Évaluation :
4

Van was not clean enough , if they gonna wash the van one time in a week or month , customer gonna be more happy

Nurbek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
1

The staff at this site was rude and not helpful at all. They wouldn't help me with the check-in process. They gave me an attitude any time I asked a question, and it took me over an hour to actually get the keys to my van because I was on the phone, getting the run around, and no one at the sight offering assistance. Never again.

Brittany M. 
Évaluation :
1

They should be nicer and be more explanation given at site I'd request my money back

Freida A. 
Évaluation :
1

Customer service representative at the Amore Rent a Car was very rude and unprofessional. Not willing to help at all . Her attitude and manners were disgusting. I didn't get her name , but she has to learn how to talk to people .

Giorgi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angelica M. 
Évaluation :
5

Excellent work

khalil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abrahim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali K. 
Évaluation :
3

The truck wasn't clean,1 of beam light was not working and it was so hard to find parking spot They should have a parking spots available for the trucks

Abdul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Very friendly and knowledgeable office staff. Was an awesome experience renting a I haul from them, will be back!

Genady K. 
Évaluation :
5

Staff were extremely polite and very helpful. I would highly recommend this place.

Jane S. 
Évaluation :
4

The 2 men you sent to me did a fantastic job, very helpful and caring.

russell R. 
Évaluation :
2

I was not able to pick up my truck in Staten Island in any location had to go to Brooklyn to pick up truck, when I got there truck passenger side mirror was broken (put photos on U-haul app) they taped a mirror over the broken mirror I drove away because I was moving to Pennsylvania and had no choice but to accept it due to only other truck available was smaller, had to go to auto store because passenger side had no blind spot mirror and was to dangerous to drive that way taped blind spot mirror under the small mirror they taped on and went on with my move 2 hours later then I planed, on the way up to PA truck drove poorly was swaying on road needless to say I wasn't happy, I used u-haul many time and never had such bad equipment I need to move more things up to PA and I'm weary about using u-haul again to do so, would like to see how you resolve my concerns

Onofrio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graziev A. 
Évaluation :
5

More trucks on this location

Furkhat K. 
Non les évaluations ont été soumises pour cet établissement.

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