Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

395 évaluations

4524 US Hwy 1 N   Saint Augustine, FL 32095

(904) 826-4273

Heures d’ouverture

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 6h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(904) 826-4273

4524 US Hwy 1 N
Saint Augustine, FL 32095

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au samedi :
    9h am à 1h pm / 2h pm à 6h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Owner was extremely helpful in getting us a truck when the system was experiencing an outage. Would definitely recommend this location to everyone!

Mary B 
Évaluation :
5

The person at this location was very helpful.

Andrew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
5

Robert made this pick up very easy with a cold water and some road candy! Such a gentleman!

LATOSHIA P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elton E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C 
Évaluation :
5

We left more gas than we rented the truck with but we were charged extra for mileage, which in our opinion should have been waived. Truck was good, everything went smooth on both ends and employees were wonderful to work with at both locations.

Donna W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy P 
Évaluation :
5

Great customer service on both ends of my move.

Sarah F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacky G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe C 
Évaluation :
5

Reserved a 10 ft truck. Was given a 15 foot truck. Didn't need the extra space I understand the rental fee was the same, but the gas was probably double.

douglas d 
Évaluation :
5

I totally enjoyed the experience. It was smooth no issues great pick up and drop off with absolutely ease would recommend to others.

DURRANT L 
Évaluation :
5

Facility was clean and staff was extremely friendly and helpful! Definitely recommend this to anyone needing a uhaul!

Shari R 
Évaluation :
5

The two guys at this site were super helpful and friendly. Everything was absolutely perfect and I would definitely recommend this location. 5 Stars and a big THANK YOU

Timothy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi L 
Évaluation :
5

Great Experience

John R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick G 
Évaluation :
2

I picked up the U-Haul with the mobile app after the location was closed. The mobile app was down and would not locate my correct location. After calling customer service, I was told this happens frequently with the app. It took me over an HOUR to retrieve the keys to the truck. When loading the truck, I noticed the whole back part (closest to cab) had standing water, as it was raining all week in my location and the day of loading. I had to actually buy towels to attempt to keep furniture somewhat dry because I didn't own enough towels to try to solve the problem. I have pictures and videos of where the leak was and water was coming from. Again, it rained almost the whole week and day of pickup. If the employees had inspected this truck before allowing it to be rented, they would've noticed the water. My pickup location was also changed 24 hours before pickup.

Amanda G 
Évaluation :
5

The employees here are amazing… I would 100 % recommend this place to everyone I know.

matt H 
Évaluation :
5

Nothing it’s good

Charles O 
Évaluation :
5

Good experience

Patricia L 
Évaluation :
3

Small parking lot to return large trucks, that's my only complaint.

Shawn W 
Évaluation :
5

Everything went great, Gary was very nice and it was a great experience. Merci.

Theresa H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nigel b 
Évaluation :
5

Very kind and helpful

Joseph P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda T 
Évaluation :
5

This was an easy process from start to finish. I really liked the fact that my rental truck was very clean. I would use this business again even though it's 5 miles further away from one closer to me.

ELSA K 
Évaluation :
5

Very efficient location

james w 
Évaluation :
1

Told me I could put the key in the box after hours failed to mention they would charge me an extra $20 to do so. I dropped it off 15 mins before they opened - bad service

Alisha H 
Évaluation :
3

Way better of a location than pickup location.

Mathew P 
Évaluation :
5

Gary was very helpful, and easy to work with.

MARK S 
Évaluation :
5

Nice guy to work with!

MARK S 
Évaluation :
5

Excellent

zachary s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H  |  Expérience générale 
Évaluation :
5

Really nothing. It as fine.

GUY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne j 
Évaluation :
5

I made the reservation for another location and I was not told that it was this location until I got there. Text the address

Sara N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CS L 
Évaluation :
5

Wasn't able to meet any one. It was after hours. But from the outside everything appeared to be clean

Cassandra F 
Évaluation :
5

Convenient location. A quick and smooth transition during pickup and return of rental. Highly recommended and would return for future needs.

Maribel C 
Évaluation :
5

I have rented a 9ft uhaul van many times to transport a local exhibit from American Mini Storage and they are the best! Always clean, courteous and professional. Thanks for making my trips much easier!

Jessica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M  |  Expérience générale 
Évaluation :
3

Truck was clean but it was in wasnt in great mechanical condition. Alignment was significantly off center. Steering response was difficult to dial in making it difficult to drive straight, likely related to alignment. It still got the job done though

Matthew N 
Évaluation :
2

Dropped off early evening but sign on door saying do not drop unless I called another number or subject to additional charges. Called number got permission to drop off was told that it would be checked in next morning and I would get my final confirmation. It is now Tuesday and I still have nothing. Called yesterday and was told it was sent. Not in my email (junk or otherwise) but did receive this survey.

Robert H 
Évaluation :
5

everything was perfect

Carol W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOICE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RINTHA B  |  Expérience générale 
Évaluation :
5

Everything was great!

Terence c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara c 
Évaluation :
5

I had to extend my rental on short notice several times and Gary was a GREAT help. Thankyou

Daniel B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan b  |  Expérience générale 
Évaluation :
5

Best manage storage and U-Haul rental facility in the St Augustine area, period.

Frederick C  |  Expérience générale 
Évaluation :
5

Have more sizes of trucks available

Eduardo M 
Évaluation :
5

When you changed the pick up place you added almost an hour to my travel schedule. I don't understand why U-Haul doesn't get the van and bring it to the place that you originally chose for pick up. Why does the customer have to be inconvenienced?

Pamela H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A  |  Expérience générale 
Évaluation :
5

Gary was helpful and professional from my first renting a unit to my departure. A excellent manager and person.

MIKE C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
2

If customer declines insurance don’t add it without telling customers.

Ronald C 
Évaluation :
5

This is my second time renting there, and had excellent customer service each time! They do a great job

chandler h 
Évaluation :
5

Best place I have ever rented a uhaul from . Very impressed! Will definitely tell all my friends and surely rent here again

Staffan L 
Évaluation :
5

Beth, the the return agent, was very friendly and knowledgeable. She addressed all my Queries. Very helpful.

Sandra A 
Évaluation :
5

Clean and safe storage units with friendly staff.

Stephen B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis s 
Évaluation :
5

Great job! Very patient! Very helpful. Really enjoy coming to this location. I've been here several times.

Richard N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R 
Évaluation :
5

The location and the manager was great to work with. The truck with in great shape. The only think I would add is that it seemed a bit confusing as to how to get the truck via the app (on line pick up). There was another person there who I had to walk through the process being that I just went through the confusion she seemed to be in. Someone sent me the vidoe - that was very hepful. But maybe there should be some sort of sign with instructions at the facility for those who get there when there is nobody working.

Alan R 
Évaluation :
1

It’s stupid that I am getting charged for stealing when I returned the truck to a U-Haul location

Elian G 
Évaluation :
5

The gentleman that helped me was very kind and helpful. I would definitely recommend this location for uhaul rentals. They were also opened all week, in contrary to other locations nearby that had limited days open.

Midia R 
Évaluation :
5

S.O.

Nick V 
Évaluation :
1

Well for one the instructions on how to access the vehicle keys when there is nobody there after hours would be a lot better having to sit on hold for over an hour while someone explain to me why I can't seem to pull up the same page they have on the website that would be nice a little less attitude from customer service when asking questions not everybody really knows how to do a self checkout rental. I've never rented a you home before prior to this but I have to say I thoroughly thoroughly regret ever having rented from this man he is absolutely rude and condescending and likes to threaten people

Tracie G 
Évaluation :
4

Insisting that the one open package of moving blankets had to be folded when we returned the truck & other equipment was a bit ridiculous at the end of an exhausting moving day. We filled the gas tank, didn't exceed mileage & returned truck in good order , So insisting that we fold the moving blankets I thought was absurd.

Melody H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P 
Évaluation :
5

Gary was the Best. He gave me his cell number if I had any problems. Just the Best

Fred J 
Évaluation :
5

This was the Best Uhaul experience ever. Gary gave Great Service. Thanks so much

Fred J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H 
Évaluation :
5

Gary is Great with his customers and very helpful in all aspects. Folks like Gary is why I keep coming back .

Carmelo R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M 
Évaluation :
5

Truck was very clean, service was professional and efficient. Fortement recommandé!

Julie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille P 
Évaluation :
5

Always an excellent experience

ANISSA S 
Évaluation :
5

Gary is a great guy. Always accommodating our needs.

TIAGO C  |  Expérience générale 
Évaluation :
3

Picked up vehicle with 1/8 of a tank of gas. Was told I had to pickup the vehicle at a specific time even though I downloaded the truck share app to avoid that issue.

Erik A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Loved the convenience of picking up the vehicle remotely prior to the business opening. 👍

Clarence N 
Évaluation :
4

Watch your wallet when you rent from this guy! We rented a cargo van for the half day rate. We drove 12 miles and had it only 2 hours and 15 minutes, and he charged us for 2 gallons of gas!! We should have taken a picture of the gas gauge, but we forgot to do it. I can't believe we used even 1 gallon of gas because we rented the same van from him before and went the same route and the gas gauge didn't budge. We didn't put gas in it and weren't charged a gas fee that time, so we didn't think to check the gauge this time. I seriously doubt the tank was full if his picture of the guage after our use of the vehicle is correct!

Jean R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP T 
Évaluation :
5

Great service and easy to work with!

STEVEN D 
Évaluation :
5

American mini storage was great! We moved from Atlanta and needed to store some of our stuff. Searching for places was difficult. We wanted main floor and easy access and found it here. Great service. Great location. We will recommend to all who need the storage. Merci!

Steve T  |  Expérience générale 
Évaluation :
3

I ended up with two cc billing statements one for 202 and the other for 189.00. Credit card was charged for the higher amount. Also 39,95 was a rental fee charged in addition to mileage charge, this was not mentioned on the online reservstion site. 1,09 a mile + 39,95 + 14 minimum insurance + gas + taxes and other fees that's what should be clear up front not when you arrive at an agent.

Brett P 
Évaluation :
5

Your online system is a pain but all the people I spoke to were super friendly and helpful. I would rather deal with them then the online system

Caryn W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal M 
Évaluation :
5

Very quick in and out. Facility was clean and Office staff was knowledgeable and confirmed all was working correctly before I left.

Daniel B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha B 
Évaluation :
5

Great customer service, clean location, hospitable, great detail and information and in & out quickly! Great location. Equipment performed well.

Jeremy N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob E  |  Expérience générale 
Évaluation :
5

American mini storage is excellent. Safe and secure clean and effective. I highly recommend the storage facility to my friends and family.

Giovanni B  |  Expérience générale 
Évaluation :
5

Gary was "top-notch" and always accessible!

Peter R  |  Expérience générale 
Évaluation :
5

Very convenient very nice and professional would definitely use again

Toriano P  |  Expérience générale 
Évaluation :
5

Smooth, easy experience. Thank you!!

Melanie T  |  Expérience générale 
Évaluation :
5

Place is really nice and clean. Everything is on first floor with gated security! Will use again!

Ashley R  |  Expérience générale 
Évaluation :
5

I had an outstanding experience with American Mini Storage and highly recommend them.

Carol M  |  Expérience générale 
Évaluation :
5

Very accommodating and helpful staff, as well as clean facility!!

connie b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saber H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma C  |  Expérience générale 
Évaluation :
5

The customer service here is the best in all St Augustine, if you don’t want to deal with the usual Uhaul hassle, then come to these guys and let them handle it, also excellent storage space!

Gary F  |  Expérience générale 
Évaluation :
5

Great place. Very friendly, clean and safe.

Lawrence K  |  Expérience générale 
Évaluation :
5

Great job! Everything was neat and clean and service was wonderful!

Kathy D  |  Expérience générale 
Évaluation :
5

Super friendly service! They made the experience easy! Great pricing and easy to understand billing!

Harper J  |  Expérience générale 
Évaluation :
5

Highly recommend this storage facility. This was our second time utilizing American Mini Storage and both times it was such a pleasure working with Gary. He does a great job maintaining the property.

Helen S  |  Expérience générale 
Évaluation :
5

Outstanding, clean, secure... I recommend American Mini Storage to anyone looking for storage, I was with them for 3 years.

TIMOTHY S  |  Expérience générale 
Évaluation :
5

Customer for several years .., extremely satisfied with facility and employees. Highly recommend !!

JACQUELYN M  |  Expérience générale 
Évaluation :
5

Guys in the office were good people/friendly

seth b  |  Expérience générale 
Évaluation :
5

Price was right and the gentleman, I believe Gary?, was so nice, friendly & helpful. I'll definitely use again if ever I need another storage unit. Amy Vogel

Amy V  |  Expérience générale 
Évaluation :
5

Very nice facility and easy to use.

Marc H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M  |  Expérience générale 
Évaluation :
5

Great service would use again in the future

Zuzu K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade S  |  Expérience générale 
Évaluation :
5

Everything was perfect. Can't say enough about this facility and the staff.

Christan C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan l  |  Expérience générale 
Évaluation :
5

This was the worst customer service I ever had in my entire 51 years. I'm ver disappointed with this place and the manager that worked this place. We tried to resolve both concerns and they were unwilling to assist in any way.

MONICA T  |  Expérience générale 
Évaluation :
5

Very helpful & friendly!!! Thanks!!

craig w  |  Réservation 
Évaluation :
5

The staff was very helpful

Chris B  |  Réservation 
Évaluation :
5

David made everything go smoothly. The facility is well maintained and organized. Merci.

WILLIAM T  |  Réservation 
Évaluation :
5

David was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.

Carolyn T  |  Réservation 
Évaluation :
5

Very Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!

James S  |  Expérience générale 
Évaluation :
5

The Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company

THOMAS T  |  Expérience générale 
Évaluation :
5

I was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.

DANIA B  |  Expérience générale 
Évaluation :
5

Merci.

krista t  |  Expérience générale 
Évaluation :
5

Excellent place

RICHARD S  |  Expérience générale 
Évaluation :
5

Very helpful personnel on site.

Angela D  |  Expérience générale 
Évaluation :
5

If anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.

DONNA P  |  Expérience générale 
Évaluation :
5

This facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.

Gary Q  |  Expérience générale 
Évaluation :
4

Great facility and very convenient to my home

JAY B  |  Expérience générale 
Évaluation :
5

Only negative is the hours you can enter. Would definitely use again.

COLEEN M  |  Expérience générale 
Évaluation :
5

This storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I'm very happy with the service and grateful I found this place.

CHRISTINE T  |  Expérience générale 
Évaluation :
5

Very nice place. Hours for access are 9pm should be later

ROBERT S  |  Premières impressions 
Évaluation :
5

Clean and nice place. Easy to access. Only complaint is hours of access ends at 9pm

Privacy R  |  Premières impressions 
Évaluation :
5

everything went smoothly.

Privacy R  |  Premières impressions 
Évaluation :
5

Friendly, fast and accommodating

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page