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Jacky G
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Reserved a 10 ft truck. Was given a 15 foot truck. Didn't need the extra space I understand the rental fee was the same, but the gas was probably double.
douglas dI totally enjoyed the experience. It was smooth no issues great pick up and drop off with absolutely ease would recommend to others.
DURRANT LFacility was clean and staff was extremely friendly and helpful! Definitely recommend this to anyone needing a uhaul!
Shari RThe two guys at this site were super helpful and friendly. Everything was absolutely perfect and I would definitely recommend this location. 5 Stars and a big THANK YOU
Timothy LGreat Experience
John RI picked up the U-Haul with the mobile app after the location was closed. The mobile app was down and would not locate my correct location. After calling customer service, I was told this happens frequently with the app. It took me over an HOUR to retrieve the keys to the truck. When loading the truck, I noticed the whole back part (closest to cab) had standing water, as it was raining all week in my location and the day of loading. I had to actually buy towels to attempt to keep furniture somewhat dry because I didn't own enough towels to try to solve the problem. I have pictures and videos of where the leak was and water was coming from. Again, it rained almost the whole week and day of pickup. If the employees had inspected this truck before allowing it to be rented, they would've noticed the water. My pickup location was also changed 24 hours before pickup.
Amanda GThe employees here are amazing… I would 100 % recommend this place to everyone I know.
matt HNothing it’s good
Charles OGood experience
Patricia LSmall parking lot to return large trucks, that's my only complaint.
Shawn WEverything went great, Gary was very nice and it was a great experience. Merci.
Theresa HVery kind and helpful
Joseph PThis was an easy process from start to finish. I really liked the fact that my rental truck was very clean. I would use this business again even though it's 5 miles further away from one closer to me.
ELSA KVery efficient location
james wTold me I could put the key in the box after hours failed to mention they would charge me an extra $20 to do so. I dropped it off 15 mins before they opened - bad service
Alisha HWay better of a location than pickup location.
Mathew PGary was very helpful, and easy to work with.
MARK SNice guy to work with!
MARK SExcellent
zachary sReally nothing. It as fine.
GUY HI made the reservation for another location and I was not told that it was this location until I got there. Text the address
Sara NWasn't able to meet any one. It was after hours. But from the outside everything appeared to be clean
Cassandra FConvenient location. A quick and smooth transition during pickup and return of rental. Highly recommended and would return for future needs.
Maribel CI have rented a 9ft uhaul van many times to transport a local exhibit from American Mini Storage and they are the best! Always clean, courteous and professional. Thanks for making my trips much easier!
Jessica MTruck was clean but it was in wasnt in great mechanical condition. Alignment was significantly off center. Steering response was difficult to dial in making it difficult to drive straight, likely related to alignment. It still got the job done though
Matthew NDropped off early evening but sign on door saying do not drop unless I called another number or subject to additional charges. Called number got permission to drop off was told that it would be checked in next morning and I would get my final confirmation. It is now Tuesday and I still have nothing. Called yesterday and was told it was sent. Not in my email (junk or otherwise) but did receive this survey.
Robert Heverything was perfect
Carol WEverything was great!
Terence cI had to extend my rental on short notice several times and Gary was a GREAT help. Thankyou
Daniel BBest manage storage and U-Haul rental facility in the St Augustine area, period.
Frederick C | Expérience généraleHave more sizes of trucks available
Eduardo MWhen you changed the pick up place you added almost an hour to my travel schedule. I don't understand why U-Haul doesn't get the van and bring it to the place that you originally chose for pick up. Why does the customer have to be inconvenienced?
Pamela HGary was helpful and professional from my first renting a unit to my departure. A excellent manager and person.
MIKE C | Expérience généraleIf customer declines insurance don’t add it without telling customers.
Ronald CThis is my second time renting there, and had excellent customer service each time! They do a great job
chandler hBest place I have ever rented a uhaul from . Very impressed! Will definitely tell all my friends and surely rent here again
Staffan LBeth, the the return agent, was very friendly and knowledgeable. She addressed all my Queries. Very helpful.
Sandra AClean and safe storage units with friendly staff.
Stephen B | Expérience généraleGreat job! Very patient! Very helpful. Really enjoy coming to this location. I've been here several times.
Richard NThe location and the manager was great to work with. The truck with in great shape. The only think I would add is that it seemed a bit confusing as to how to get the truck via the app (on line pick up). There was another person there who I had to walk through the process being that I just went through the confusion she seemed to be in. Someone sent me the vidoe - that was very hepful. But maybe there should be some sort of sign with instructions at the facility for those who get there when there is nobody working.
Alan RIt’s stupid that I am getting charged for stealing when I returned the truck to a U-Haul location
Elian GThe gentleman that helped me was very kind and helpful. I would definitely recommend this location for uhaul rentals. They were also opened all week, in contrary to other locations nearby that had limited days open.
Midia RS.O.
Nick VWell for one the instructions on how to access the vehicle keys when there is nobody there after hours would be a lot better having to sit on hold for over an hour while someone explain to me why I can't seem to pull up the same page they have on the website that would be nice a little less attitude from customer service when asking questions not everybody really knows how to do a self checkout rental. I've never rented a you home before prior to this but I have to say I thoroughly thoroughly regret ever having rented from this man he is absolutely rude and condescending and likes to threaten people
Tracie GInsisting that the one open package of moving blankets had to be folded when we returned the truck & other equipment was a bit ridiculous at the end of an exhausting moving day. We filled the gas tank, didn't exceed mileage & returned truck in good order , So insisting that we fold the moving blankets I thought was absurd.
Melody HGary was the Best. He gave me his cell number if I had any problems. Just the Best
Fred JThis was the Best Uhaul experience ever. Gary gave Great Service. Thanks so much
Fred JGary is Great with his customers and very helpful in all aspects. Folks like Gary is why I keep coming back .
Carmelo RTruck was very clean, service was professional and efficient. Fortement recommandé!
Julie WAlways an excellent experience
ANISSA SGary is a great guy. Always accommodating our needs.
TIAGO C | Expérience généralePicked up vehicle with 1/8 of a tank of gas. Was told I had to pickup the vehicle at a specific time even though I downloaded the truck share app to avoid that issue.
Erik ALoved the convenience of picking up the vehicle remotely prior to the business opening. 👍
Clarence NWatch your wallet when you rent from this guy! We rented a cargo van for the half day rate. We drove 12 miles and had it only 2 hours and 15 minutes, and he charged us for 2 gallons of gas!! We should have taken a picture of the gas gauge, but we forgot to do it. I can't believe we used even 1 gallon of gas because we rented the same van from him before and went the same route and the gas gauge didn't budge. We didn't put gas in it and weren't charged a gas fee that time, so we didn't think to check the gauge this time. I seriously doubt the tank was full if his picture of the guage after our use of the vehicle is correct!
Jean RGreat service and easy to work with!
STEVEN DAmerican mini storage was great! We moved from Atlanta and needed to store some of our stuff. Searching for places was difficult. We wanted main floor and easy access and found it here. Great service. Great location. We will recommend to all who need the storage. Merci!
Steve T | Expérience généraleI ended up with two cc billing statements one for 202 and the other for 189.00. Credit card was charged for the higher amount. Also 39,95 was a rental fee charged in addition to mileage charge, this was not mentioned on the online reservstion site. 1,09 a mile + 39,95 + 14 minimum insurance + gas + taxes and other fees that's what should be clear up front not when you arrive at an agent.
Brett PYour online system is a pain but all the people I spoke to were super friendly and helpful. I would rather deal with them then the online system
Caryn WVery quick in and out. Facility was clean and Office staff was knowledgeable and confirmed all was working correctly before I left.
Daniel BGreat customer service, clean location, hospitable, great detail and information and in & out quickly! Great location. Equipment performed well.
Jeremy NExtremely clean and well maintained facility.
Bradley BNo one was at location when we arrived. Waited 10-15 min but no one was around, called with no answer. Thank god someone finally came.
Geeta WManager told me to call when I returned it and he would give me the code to get in. Drove it all the way back there and he never answered to give me the code.
Zachary FEasy to reach agent at location and convenient location for dropoff!
Martin GOverall courteous staff and clean location, but wished I would have listened to my gut by getting at least a 15' instead of the 10' that was recommended by the staff working there that day. I had wanted a uhual to fit a 1 bedroom condo apartment and was told a 10' would definitely be fine. Even though I was thinking at least a 15' would be a minimum needed to fit all. I was reassured that a 10' would work fine, so I trusted the person running the store location. We did hire a movers that were suggested by Uhual website to help us with loading, which they were amazing! But we couldn't fit some furniture in. So now will have to make another trip, which is a whole day since the pickup and drop off is 4 hours round trip. Not very happy about that and either would anyone if time is of importance.
Jonathan BAmerican mini storage is excellent. Safe and secure clean and effective. I highly recommend the storage facility to my friends and family.
Giovanni B | Expérience généraleGary was "top-notch" and always accessible!
Peter R | Expérience généraleVery convenient very nice and professional would definitely use again
Toriano P | Expérience généraleSmooth, easy experience. Thank you!!
Melanie T | Expérience généralePlace is really nice and clean. Everything is on first floor with gated security! Will use again!
Ashley R | Expérience généraleI had an outstanding experience with American Mini Storage and highly recommend them.
Carol M | Expérience généraleVery accommodating and helpful staff, as well as clean facility!!
connie b | Expérience généraleThe customer service here is the best in all St Augustine, if you don’t want to deal with the usual Uhaul hassle, then come to these guys and let them handle it, also excellent storage space!
Gary F | Expérience généraleGreat place. Very friendly, clean and safe.
Lawrence K | Expérience généraleGreat job! Everything was neat and clean and service was wonderful!
Kathy D | Expérience généraleSuper friendly service! They made the experience easy! Great pricing and easy to understand billing!
Harper J | Expérience généraleHighly recommend this storage facility. This was our second time utilizing American Mini Storage and both times it was such a pleasure working with Gary. He does a great job maintaining the property.
Helen S | Expérience généraleOutstanding, clean, secure... I recommend American Mini Storage to anyone looking for storage, I was with them for 3 years.
TIMOTHY S | Expérience généraleCustomer for several years .., extremely satisfied with facility and employees. Highly recommend !!
JACQUELYN M | Expérience généraleGuys in the office were good people/friendly
seth b | Expérience généralePrice was right and the gentleman, I believe Gary?, was so nice, friendly & helpful. I'll definitely use again if ever I need another storage unit. Amy Vogel
Amy V | Expérience généraleVery nice facility and easy to use.
Marc H | Expérience généraleGreat service would use again in the future
Zuzu K | Expérience généraleEverything was perfect. Can't say enough about this facility and the staff.
Christan C | Expérience généraleThis was the worst customer service I ever had in my entire 51 years. I'm ver disappointed with this place and the manager that worked this place. We tried to resolve both concerns and they were unwilling to assist in any way.
MONICA T | Expérience généraleVery helpful & friendly!!! Thanks!!
craig w | RéservationThe staff was very helpful
Chris B | RéservationDavid made everything go smoothly. The facility is well maintained and organized. Merci.
WILLIAM T | RéservationDavid was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.
Carolyn T | RéservationVery Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!
James S | Expérience généraleThe Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company
THOMAS T | Expérience généraleI was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.
DANIA B | Expérience généraleMerci.
krista t | Expérience généraleExcellent place
RICHARD S | Expérience généraleVery helpful personnel on site.
Angela D | Expérience généraleIf anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.
DONNA P | Expérience généraleThis facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.
Gary Q | Expérience généraleGreat facility and very convenient to my home
JAY B | Expérience généraleOnly negative is the hours you can enter. Would definitely use again.
COLEEN M | Expérience généraleThis storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I'm very happy with the service and grateful I found this place.
CHRISTINE T | Expérience généraleVery nice place. Hours for access are 9pm should be later
ROBERT S | Premières impressionsClean and nice place. Easy to access. Only complaint is hours of access ends at 9pm
Privacy R | Premières impressionseverything went smoothly.
Privacy R | Premières impressionsFriendly, fast and accommodating
Privacy R | Premières impressions