Évaluations des clients American Self Storage #7

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Self Storage #7

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Carla G. le

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Do not put accessories in the trucks. The seal was broke because my furniture shifted and i was charged for equipment i specifically said i didn't want. Plus it took up the same amount of space as a refrigerator. I didn't not receive the full cubic space i paid for in my purchase. This fault is on uhaul policy not the location.

Kyle F. le

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I guess the location wasn’t bad but the person calling to set up the place, as my chosen spot not available, never told me it was a storage facility. We spent 15 min driving around, ended up at another location. He called in and found where it was.

Rikki N. le

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I have never used U-Haul before. Debra was informative and friendly. It was a simple process made enjoyable thanks to her. Also, always buy the higher level insurance! You never know what could happen.

Bobbie R. le

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Stop using that location this woman doesn't want to be bothered

Zachary W. le

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Le client n'a pas laissé de commentaire.

Anna G. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Le client n'a pas laissé de commentaire.

twyla p. le

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Debra was great,friendly updated info about things that have changed in OKC since I left 20yrs ago. Dropped my truck and dolly as well here. Big convenience. Great price🤝👏👏 Blessed.

CHRIS C. le

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Easy move-in process.

Tracy S. le

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Debra is absolutely phenomenal! She was super helpful and really made this experience a breeze.

Chris F. le

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Le client n'a pas laissé de commentaire.

Zachary C. le

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Include a ramp option for any moving van that meets or exceeds your 29" bumber. Drop your mileage price and increase day price. Especially on such a new vehicle.

Christina C. le

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Parking the biggest truck in the hardest area to get out doesn’t make sense.

Michael B. le

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Miss Debbie that was working at the location was extremely Knowledgeable and helpful definitely one of the best representatives I’ve met

JEREMY G. le

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No major problems but I have some notable observations. I asked for a restroom and was told there wasn’t one, the pull cord for the light in the unit was broken, and the door was difficult to open.

justice B. le

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Le client n'a pas laissé de commentaire.

Shiela G. le

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I really hate to give this location the rating the day warranted. The manager deserves an above average rating for trying. When we were finally able to reach him, he was extremely helpful and tried everything he could to get it worked out. The unfortunate string of events that happened at the facility with the employee onsite was very poor to say the least. Renting this uhaul via the mobile app was an absolute nightmare! Something I will never do again!! Uhaul did give me a $50 credit for the trouble, however, you cannot put a price on the time that was lost. Because the wrong vehicle was placed outside the gate for pickup at 6:00 a.m., my daughter, who was helping me, was caused to be late for work and docked pay. I needed the truck for merely 1 hour and intended to pick it up at 6:00 a.m., move my one large item and have it back to the facility by 7-7:30 a.m. and my daughter was to be at work by 8 a.m. Because it took until after 8:30 to even get the correct truck, then we had to drive to another facility 20 minutes away to get the dolly (which we had ordered with the truck that was not there), it was well after 10:00 a.m. before we could complete the task. Thus she was late for work and docked. If I ever have the occasion to have to rent from Uhaul again, the mobile app will not be used by me. There is something to be said for dealing with hands on customer service. Great idea, but in this instance it was an absolute fail.

Heather G. le

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The woman who helped me at this location was so nice! Very informative and great customer service! Will definitely reccomend for anyone needing a uhaul.

NATHAN M. le

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Great place to storage your personal items was no problems at all great place

PAUL C. le

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The host was great every time i needed her. Enjoyed having my stuff here

Lily B. le

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Debra was excellent at providing quality service. This is a great location for us. We will definitely use your services again. A big kudos to Debra.

Lesta S. le

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The lady in the office was extremely helpful. Everything worked out great! No need to change anything

Tracy P. le

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Very friendly, informative, and outgoing! We definitely would use this location again in the future.

David W J. le

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Le client n'a pas laissé de commentaire.

john L. le

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I was glad to see She the manager was as concerned as i was about the safety of the trailer. she told me she would have it checked over before renting it. A

eric C. le

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Debra Hernandez was outstanding.

KEVIN D. le

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Keep up the good work. Friendly and easy to work with. They went above and beyond. Highly recommend

Brad A. le

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Everything was beyond expectations. Truly top notch customer service from American Self Storage!

TIFFANY K. le

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Le client n'a pas laissé de commentaire.

elena R. le

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Le client n'a pas laissé de commentaire.

gloria C. le

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Le client n'a pas laissé de commentaire.

BARRY S. le

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It was a pleasure doing business with you. Great service!

EMILY M. le

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Ms. Deborah was extremely helpful and friendly. The facilities are clean and secure.

Earl R. le

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Front wheels need to be aligned, steering wheel stayed to the left as I drove down the highway. Overall very satisfied, glad I bought the optional insurance!

austin T. le

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Dropped it off at 8 so no one was around but I found the Uhaul dropbox easy enough. My problem with this location is it wasn't the easiest to find. Google was way off when I entered in the location, place wasn't lit up at all to find it from the road, and when I did find it the driveway was a pain to find as well. I travel a lot so I can navigate well enough but this was such a pain.

Nora C. le

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Le client n'a pas laissé de commentaire.

Kathi M. le

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Le client n'a pas laissé de commentaire.

Corey E. le

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First location designated as drop-off location was apparently closed when I arrived, which translated into a monumental pain in returning the truck. Had to contact U-Haul customer service to obtain a new drop-off location with under 20 min to get the truck back in time.

GERARD S. le

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Le client n'a pas laissé de commentaire.

JOSEPH C. le

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The size and price of the unit I am renting is just right.