Customer Reviews for American Self Storage #7
(U-Haul Neighborhood Dealer)

Évaluation :

2

The truck was filthy. Spill stains on the floor, cup holders, and there was so much food crusted and grass crusted ion the floor it was disgusting. The back was wet and not swept. Then I had boxes get wet. I also Sept it when I returned it and was sweeping other peoples dirt. This thing was awful.

Évaluation :

4

The area had deep holes that could possibly cause injury when stepping into that area.

Évaluation :

2

Uhaul rented me a truck to pick up at 9 am. Site didn't open till 11. I hired movers for 930. Site sent me a link to pick online that did not work. Called 3x for help, each time they hung up. Tried Chat again they dropped me. Very difficult to reach you, poor CS, poor support, poor site support, marginal equipment. Overall a really negative experience. Movers couldn't come until 530, we finished the move the next day without the truck. I'm 75. Really needed your truck and the help. I won't use Uhaul again

Évaluation :

2

We reserved a uhaul as well as a utility dolly about 5 days in advance. We used the truckshare 24/7 thinking it would be a simple process, however it was a long slow process day of rental that took about 30 minutes. We also arrive to our uhaul to find no dolly in our truck and the worker said they do not have any. We were still charged for it since the order was done ahead of time online.

Évaluation :

5

I was highly satisfied with your service and James your employee explained everything in detail. I will be renting from you again very soon.

Évaluation :

1

Very rude person . Told me to wait for him to take care of the aution people before he would check in the rental. Even though I was the first person in line. Told me to leave over 5 time and take the rental to another location. Also stated that U-hual was a secondary business and I was not a priority. HORRIBLE CUSTOMER SERVICE!!

Évaluation :

1

I will NEVER use this place again, yesterday when I called their customer service,the lady said that I returned the truck late, because she asked was the lights on at the property and I told her it looked like it was closed the same as when we got there it looked like it was closed and we couldn't get the gate open.So she said that basically it was a late return,yet the truck was back on the property at 8:24

Évaluation :

1

Got charged twice I’m going to budget or Penske next time

Évaluation :

5

Thanks a bunch U-Haul.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I screwed up the time on the reservation. Deborah saved the day! She adjusted quickly, got my contract printed, and had me on the road in minutes. I'm so grateful! The entire move would have been a mess without her help.

Évaluation :

5

After a horrible experience at another location where it took an hour and a half to find out they didn't have the refrigerator dolly I need it, I called customer service and they set me up with Deborah at American self storage. Not only did they have the refrigerator dolly that I needed, she literally met me out front took my credit card and then pulled my truck up and handed me the keys. This took about a total of three minutes to check in. She also let me park out front with a camera for it on my car while I was moving my furniture. When I was done I pulled up drop my key in the key drop and drove my car home. Would highly recommend!!!!!

Évaluation :

2

It took about 30 minutes to be in contact with a representative that was able to check me out, which was too long.

Évaluation :

3

Uhaul was full of dog hair

Évaluation :

3

24hr storage access

Évaluation :

5

She’s serviced very nice

Évaluation :

5

Staff were extremely pleasant and easy to work with. Very good experience over all.

Évaluation :

5

Parking too close to the gate. Hard to get out the gate. Merci.

Évaluation :

4

Do not list 0900 as a pickup time as the staff doesn't arrive until 0900 and need time to properly check-in and sanitize vehicles returned overnight/over the weekend.

Évaluation :

4

Well, not to seem like I'm nitpicking or anyting, but, when I ordered the truck I failed to remember to ask about a dolly. So that was actually my bad, but there was no mention of it from there and eat or so they may have not had any available. That's actually my fault for not asking cuz it sure would have made things easier. But this is the second time in less than three years that I've done business with this location and they've treated me well both times. So kudos to Deborah.

Évaluation :

1

Interior was filthy, amount on gas gage was incorrect and was charged incorrect amount upon return. Will not rent from this location ever again.

Évaluation :

4

didn't like that my car had to go to a random parking area outside the u haul area,

Évaluation :

4

Had to wait at the gate for 30 minutes-Deborah let us know we were only reserved, but still had paperwork to do, plus she had to sell me a lick for the unit. It would have been nice if that was all prearranged before arrival, but Deborah was very helpful.

Évaluation :

3

The inside of truck was dirty, black grease on seatbelts & a/c went in and out entire trip

Évaluation :

5

The app would not work for this location. Made it difficult to get the truck and check out. Thankfully the person renting it was attentive to our needs.

Évaluation :

1

Dropped off at a different nearby location due to the fact this one was only a locked storage facility business.

Évaluation :

5

Very nice response from management in taking care of our needs. Smooth pickup and return. No issues. Thank you Deborah. Well done????.

Évaluation :

5

Helpful, friendly personnel

Évaluation :

5

Do not put accessories in the trucks. The seal was broke because my furniture shifted and i was charged for equipment i specifically said i didn't want. Plus it took up the same amount of space as a refrigerator. I didn't not receive the full cubic space i paid for in my purchase. This fault is on uhaul policy not the location.

Évaluation :

3

I guess the location wasn't bad but the person calling to set up the place, as my chosen spot not available, never told me it was a storage facility. We spent 15 min driving around, ended up at another location. He called in and found where it was.

Évaluation :

5

I have never used U-Haul before. Debra was informative and friendly. It was a simple process made enjoyable thanks to her. Also, always buy the higher level insurance! You never know what could happen.

Évaluation :

3

Stop using that location this woman doesn't want to be bothered

Évaluation :

4

Include a ramp option for any moving van that meets or exceeds your 29" bumber. Drop your mileage price and increase day price. Especially on such a new vehicle.

Évaluation :

3

Parking the biggest truck in the hardest area to get out doesn’t make sense.

Évaluation :

5

Miss Debbie that was working at the location was extremely Knowledgeable and helpful definitely one of the best representatives I’ve met

Évaluation :

2

I really hate to give this location the rating the day warranted. The manager deserves an above average rating for trying. When we were finally able to reach him, he was extremely helpful and tried everything he could to get it worked out. The unfortunate string of events that happened at the facility with the employee onsite was very poor to say the least. Renting this uhaul via the mobile app was an absolute nightmare! Something I will never do again!! Uhaul did give me a $50 credit for the trouble, however, you cannot put a price on the time that was lost. Because the wrong vehicle was placed outside the gate for pickup at 6:00 a.m., my daughter, who was helping me, was caused to be late for work and docked pay. I needed the truck for merely 1 hour and intended to pick it up at 6:00 a.m., move my one large item and have it back to the facility by 7-7:30 a.m. and my daughter was to be at work by 8 a.m. Because it took until after 8:30 to even get the correct truck, then we had to drive to another facility 20 minutes away to get the dolly (which we had ordered with the truck that was not there), it was well after 10:00 a.m. before we could complete the task. Thus she was late for work and docked. If I ever have the occasion to have to rent from Uhaul again, the mobile app will not be used by me. There is something to be said for dealing with hands on customer service. Great idea, but in this instance it was an absolute fail.

Évaluation :

5

The woman who helped me at this location was so nice! Very informative and great customer service! Will definitely reccomend for anyone needing a uhaul.

Évaluation :

5

Debra was excellent at providing quality service. This is a great location for us. We will definitely use your services again. A big kudos to Debra.

Évaluation :

5

The lady in the office was extremely helpful. Everything worked out great! No need to change anything

Évaluation :

5

Very friendly, informative, and outgoing! We definitely would use this location again in the future.

Évaluation :

4

I was glad to see She the manager was as concerned as i was about the safety of the trailer. she told me she would have it checked over before renting it. A

Évaluation :

5

Debra Hernandez was outstanding.

Évaluation :

5

Keep up the good work. Friendly and easy to work with. They went above and beyond. Highly recommend

Évaluation :

5

Everything was beyond expectations. Truly top notch customer service from American Self Storage!

Évaluation :

5

It was a pleasure doing business with you. Great service!

Évaluation :

5

Front wheels need to be aligned, steering wheel stayed to the left as I drove down the highway. Overall very satisfied, glad I bought the optional insurance!

Évaluation :

3

Dropped it off at 8 so no one was around but I found the Uhaul dropbox easy enough. My problem with this location is it wasn't the easiest to find. Google was way off when I entered in the location, place wasn't lit up at all to find it from the road, and when I did find it the driveway was a pain to find as well. I travel a lot so I can navigate well enough but this was such a pain.

Évaluation :

4

First location designated as drop-off location was apparently closed when I arrived, which translated into a monumental pain in returning the truck. Had to contact U-Haul customer service to obtain a new drop-off location with under 20 min to get the truck back in time.

Évaluation :

5

convenient and quick service

Évaluation :

5

U Haul staff & Equipment were excellent.Staff at this location where prepared to handle any situation.A Job well done by Debra.

Évaluation :

5

I tried your self service app. I submitted pictures. Then it simply said " Sorry we cannot rent to you at this time. I will NEVER use Uhaul Self Service again. TERRIBLE!!! My only "salvation " was that the Office clerk was still on duty to help me

Évaluation :

5

We had a great experience with our haul dealer