Was greatCoty C.
Customer Reviews for American Self Storage #9
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oklahoma City, OK 73107
(Just South of 10th St on the West side of Meridian Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h am à 1h pm
- Dimanche :
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- 7/4/2022: Fermé
- 9/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The owner basically talks too much and is a racist. She told me she didn't trust me with her van because I seemed sketchy. She actually informed us of the entire process... her calling her Area Manager to get approval because she didn't know me. The entire time before I picked up the rental she was making comments on how she didn't want this rental to go to me but he says he sees I rent all the time. Why would she say it to me though? As a customer why do I know exactly what you did to qualify me? I have a valid DL and a major credit card. If I didn't need the van for the project I definitely would've went on SW 29th and paid double to avoid her. We will never go to her location again!!!! Even the day we were supposed to return I got a call and she said are ya gonna bring my van back or what. I gnen let her know how unprofessional sh was and I call the 800# to extend. My driver over slept and I didn't want him to be rushed. This was the worst experience ever!!!TERONE C.
The new system of checking In and out on your cell phone was a pain in the rear. I could not confirm my location even though I followed your directions to allow location services for U-Haul. I had to call support and wait on hold for approx 30 minutes. When we finally got the truck and to our destination, the truck did not have the appliance dolly or the moving blankets we had requested. We did without. Then when I returned the truck it was late at night and I had additional issues with the app and had to call support again and she led me through the check out procedures which included getting out of the truck taking pictures of the cargo area, the cab itself , mileage and fuel level. All of this was frustrating as it was 1am and the location was not in a good area of town and I was by myself. It took a week for the correct charges to be charged to my bank account.Tressa M.
Old lady in front office wanted to mark uhaul as stolen when I was only an hour late. Prices are ridiculously high. Wouldn't recommend or rent from them againEDUARDO J.
Le client n'a pas laissé de commentaire.James C.
Amy was Absolutely Amazing!!! Professional and Courteous! Amy quickly processed my paperwork and had me on my way in no time. Amy is truly an asset to your Company! I highly recommend this Uhaul location and will encourage my friends and family to rent here! Thanks Uhaul and Special Thanks to Amy!VADA B.
Le client n'a pas laissé de commentaire.BRIAN C.
Le client n'a pas laissé de commentaire.ELI S.
Le client n'a pas laissé de commentaire.SHAKITHA J.
Very tight parking areaBRADLEY B.
Le client n'a pas laissé de commentaire.Edwin M.
Le client n'a pas laissé de commentaire.steven S.
Great experience. Ashley was a tremendous help in making our move easier. Everybody hates moving but her willingness to call me back and get me reserved and answer all of my questions was more help than I began to expect from uhaul. I called several vendors in the area all of whom were too busy to assist almost made me pay extra money to rent a truck from a rental car company. Because of her proactive attitude I am now going to be using uhaul anytime I need anything moved.ANTHONY E.
Le client n'a pas laissé de commentaire.Ashley O.
Efficient and quick drop-off service. Thanks!Tolulope O.
Very friendly. Well versed. Hard to improve from the top.David C.
The lady in the office was awesome very quick to get me on loaded and back on my way. If I need storage which I think I met in the near future I am going to go there to get my storage needs taken care ofDavid A.
Le client n'a pas laissé de commentaire.Ashleigh B.
Le client n'a pas laissé de commentaire.Chelsia K.
Le client n'a pas laissé de commentaire.Donald J.
Le client n'a pas laissé de commentaire.Oyeyemia A.
Ashley at American Self Storage #9 is great. She really goes the extra mile for top customer service. I would recommend to anyone.Duane R.
Le client n'a pas laissé de commentaire.Charles F.
Totally GREAT REP! She was very helpful and knowledgeable. I will definitely use her location for all of my Uhaul needs.Kevin S.
Le client n'a pas laissé de commentaire.City O.
The only thing I would change is that when I made my reservation the person I talked to did not tell me that I haul location closed at 1 pm. And I almost missed them.deanna W.
Customer service representative Ashley has shown excellent customer. Very friendly making sure everything was exceptable as far renting the storage/ rental truck. 5 stars for this storage facility.Jessie J.
Le client n'a pas laissé de commentaire.Richard M.
Ashley did an awesome job! She went above and beyond my expectations! Keep doing outstanding service! Thank you so much!Kristina A.
Ashley is an amazing employee. I cannot say enough good about her. She goes above and beyond in every single area to provide outstanding customer service.Jonna R.
Le client n'a pas laissé de commentaire.Kathryn B.
Ms Ashley was extremely friendly as well as very helpful. She knew her job and delivered the service smoothly. Would definitely recommend.tarik S.
The interior of the cab of the truck was filthy, if there had been another truck available I would of insisted on a different truck.Bruce G.
Give Ashley a raise. Seriously. I haven't had that quality of customer service in some time. She actually CARES about the needs of the customers. I had to call her four different times to ask different questions. There was ZERO hint of her being annoyed but she was very kind and patient. THIS woman is worth her weight in GOLD to your business. Take REALLY good care of her! I will not deal anywhere else in the future. Merci.Donna B.
Miss Ashlee was very helpful and answerwdj*mmTom C.
If you have a scheduled pick-up time assure that employee is able to assist the customer.Ashleigh V.
Le client n'a pas laissé de commentaire.Cindy H.
Le client n'a pas laissé de commentaire.Braven D.
Ashley is great always smiling, made sure all my questions were answered and this an easy process. Thank you so much!JERRY P.
Le client n'a pas laissé de commentaire.Matt O.
This location is very small with little room to enter or exit off of a pretty busy street.Jack P.
Le client n'a pas laissé de commentaire.Jerry S.
Getting the u-haul was great! Ashley was great!SHANA L.
Think Mileage Rate A Little High..And I Know It Used To Be 24 Hr. rental's. Other rental Places Give First 50 mi. Then $$ After That..From America Self Storage Ashley The MGR. Referred Me To Contact U Haul For My Moving Needs, Very Helpful .Judy B.
Le client n'a pas laissé de commentaire.DJ J.
Le client n'a pas laissé de commentaire.Tracy W.
I don't think you can get any better!!CLYDE M.
Le client n'a pas laissé de commentaire.Janice S.
This is the best customer service I ever received. I rented a van online for a long, one-way trip after striking out being able to find anyone to help at two other OKC locations; only to find out when I arrived at this location that vans and pick-ups are available only for round trip rental. Quita Lee graciously assisted me every step of he way in securing an alternative, and was very generous of her time and expertise. I'm sorry I couldn't rent the van, because it was brand new and looked like it would have been a lot of fun to drive. This is a friendly, clean, helpful location and I highly recommend it.Theodore K.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.richard W.
Le client n'a pas laissé de commentaire.MICHAEL H.
I messed up and reserved a truck for the wrong weekend. Uhaul made it right. I appreciate it.William H.
Le client n'a pas laissé de commentaire.SCOTT A.
Le client n'a pas laissé de commentaire.MALAIKA K.
It took 45 minutes to pickup U-Haul and there was no one in line in front of me. U-haul was given to me with nearly an empty tank of gas. U-haul truck itself had a leak around the windshield, which resulted in me getting slightly wet while driving through the rain.CHARLES B.
The manager is outstanding. She provides excellent customer service along with speedy in and out. MerciSCOTT A.
Actually nothing at all, because the lady working at that time is a very well informed and friendly sales person, meaning no real improvement necessary whatsoever. I was very pleased with this person at the location of pick-up, All American, true.Jeff H.
Pickup location was fine. Dealing with reservations dept. was a nightmare though. I was not given my 26 foot truck i reserved 2 weeks prior and was given a 14 foot truck and had to make multiple trips to get everything i needed moved. I was not notified of the lack of vehicle until 1 pm the day before my 8 am pickup time. That is less that 24hours before i was initially scheduled to move. Christie in reservations helped and took care of compensating me for the huge inconvenience.Don D.
Le client n'a pas laissé de commentaire.JANICE B.
Fix the website so that it can handle more traffic. I was at two different locations and both of them were having to call support because they couldn't get through on the website.ILEA S.
Very professional, organized and awesome customer service.ROBERT B.
The person assisting me was very courteous & friendly.Randy O.
Le client n'a pas laissé de commentaire.Jim M.
Robert was incredibly helpful in helping us move the U-Haul out of the lot and made the transition very smooth.EVA S.
Le client n'a pas laissé de commentaire.Barbara F.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Judith R.
The manager was very helpful and courteous with this rental.PATRICK S.