Customer Reviews for American Storage Missouri City
(U-Haul Neighborhood Dealer)

597 évaluations

2427 Texas Pkwy Ste 100   Missouri City, TX 77489

(281) 969-1164

Heures d’ouverture

  • Mon-Fri: 10 am - 5 pm
  • Sam : De 10 h am à 4 h pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(281) 969-1164

2427 Texas Pkwy Ste 100
Missouri City, TX 77489

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am - 5 pm
  • Sam : De 10 h am à 4 h pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Celena does a great job

CLAYTON Y 
Évaluation :
4

Fix your app. It's terrible.

FRANKLIN W 
Évaluation :
3

I got to the Missouri City location at 5:55 p.m. and they were already closed, eventhough the hours day 6:00 p.m.

JENE H 
Évaluation :
3

The young lady who assisted us was nice and professional. When I asked her about returning the vehicle after the office was closed, she indicated that we should just place the key in the drop box. When we finished with our move, the vehicle was returned at 5:30 pm. We basically utilized the vehicle for about 4 hours and 45 minutes even though we rented it for 8 hours. When I received my receipt this morning, I noticed that there was another $28 charge for the insurance. I called the young lady and told her that the vehicle was returned at 5:30 pm on Saturday, June 7, 2025. She indicated that she checked the vehicle in when she arrived to work this morning at10:30 am. I told her that was not fair and that there should not be another $28 charge for insurance. She said in a sarcastic tone, "You will have to call U-Haul." I immediately called U-Haul to explain the problem. I spoke to a young man named Steven. He took my concern and said that someone would call me next week. I am hoping that this problem is resolved.

MICHAEL N 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenny A 
Évaluation :
3

Not all the materials I reserved were in the truck when I picked up.

JESUS A 
Évaluation :
5

I called Saturday afternoon and the person who answered the phone was very helpful. She told me there was a place to leave the keys so that we could return the truck after hours.

Karen Y 
Évaluation :
5

More trucks for the customers that need a truck at the last minute

DELORES S 
Évaluation :
5

Everything was 100 % Great

SHELDON M 
Évaluation :
5

There's nothing you can do to improve more than it's already the two young ladies that were in the office was so courteous. They were so nice. They greet you with a smile and I left with a smile my husband and I I will recommend this location to all of my friends and everyone.

RENEE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D 
Évaluation :
5

Excellent all around service!!!!

Terrence C 
Évaluation :
5

Hello Everything was smooth and fast..

SHERRY Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE H 
Évaluation :
5

Everything was great! I rented the truck on Friday and returned it on Monday. The price was not bad at all. The staff was very friendly and courteous. I will be back and refer friends and family. ❤️

VIRGINIA T 
Évaluation :
5

Keep a smile and show friendly with a positive attitude and keep up the work.

BERNICE M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RISHONNE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther H 
Évaluation :
5

Excellent experience and customer service!

LATANYA A 
Évaluation :
4

Cab was clean, but windows weren't great. Back of truck had debris that required sweeping out. Person who checked out the truck was awesome and competent.

David B 
Évaluation :
5

Very helpful staff

Donna W 
Évaluation :
1

It was missing the appliance dolly I ordered and I still had to pay

Megan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALFANI F 
Évaluation :
5

The staff was extremely courteous, no issues with checking in the truck in or out. The service was quick, which I appreciate it.

PEGGY R 
Évaluation :
5

The service was excellent! The young lady who helped me was very nice, knowledgeable & professional!

SHIRL F 
Évaluation :
5

Everything was ok except there wasn’t any gas when I got it

AZIA G 
Évaluation :
3

The lady at the desk told me the van had a full tank of gas. I get in the van, and it's on E (there's proof of this in my uploaded picture to the app of the odometer). I put $80 in gas in the tank. (I would like my $60 refunded that was initially put in the tank when it was on E) The van definitely needs some type of maintenance, it was driving very weird.

KEYANNA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damita L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeVAe' D 
Évaluation :
5

My experience with this location has always been excellent. The ladies are always very friendly, helpful and knowledgeable. They are great ‼️

LOLITA J 
Évaluation :
5

Very friendly, proficient and professional

Derek M 
Évaluation :
4

Not liking that it was supposed to be a hold on my credit card yet the money was taken out and I’m waiting on my money to be returned to my card because I didn’t use the amount that the hold was for and it has yet to happen

Shiphrah Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lashay j 
Évaluation :
4

Truck gas was empty...had to literally go straight to the gas station and put 70$ and was supposed to be credited to my account...so can u please check that for me 832-656-0496

Eudalia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shandra r 
Évaluation :
4

N.D.

Mary A 
Évaluation :
2

They over charge me

Pierre B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria G 
Évaluation :
4

I don't know ,I didn't get a chance to speak or interact with anyone they was closed for lunch.

Jacinta J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clarence B 
Évaluation :
3

Had to rearrange some plans (folks were away from the office until an hour later. Reserved a hand cart but none were available at pickup, so had to find one elsewhere.) Kind of a 'what you see is what you get' location.

Jessica S 
Évaluation :
5

The location was clean, refreshing. The two Ladies were very nice, friendly and very helpful. They were professional and knowledgeable. Great people 

LOLITA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J 
Évaluation :
5

PLEASE MAINTAIN YOUR VEHICLES. VEHICLE WAS NOT ALIGNED WHICH CAUSE SWINGING AND HARD STEERING. SHOCKS ARE BAD. IT WAS PARTICULAR THE REASON WHY I RESERVED THE SMALLER VERSION AND HAVING TO PAY $10 TO NO FAULT OF MY OWN MADE ME ANGRY. BUT THE LOCATION, STORE APPEARANCE AND CLEANLINESS WERE PERFECT

Robert F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette G 
Évaluation :
3

The brakes weren’t too great but besides that it was exactly what I expected thanks

marcus c 
Évaluation :
5

Selena was a very nice person and gave great customer service. She went above and beyond for me.

Billie M 
Évaluation :
1

I received a statement for $14k worth of charges for an extended rental. The charge breakdowns are not what were in the original contract. I was completely overcharged and will not be making any payment arrangements. The rental was repented after a blowout. There was no damages to the vehicle outside of the blowout. Please explain $14k worth of charges?

MARKELL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L 
Évaluation :
5

Very good place and everything went smoothly. No problems or issues Thank you to this location the best I will definitely use them again

Catherine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha B 
Évaluation :
5

This location is well ran by the young behind the counter...I have no improvements to speak on. Merci!

Isaac S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabu V 
Évaluation :
5

You guys made it easy. Good job.

Melvin G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrrell M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruben C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmo F 
Évaluation :
5

OK

Baby M 
Évaluation :
2

We were not able to make our trip the front left tire keep going down and we believe the unit needed to be serviced like maybe a tune up the ride was to ruff for my 96 year old father -in-law this was my first time having any issues with uhaul so I will not lose faith in the company.

Cornetely B 
Évaluation :
4

The truck was older, had a windshield that was significantly cracked.

Dan N 
Évaluation :
5

Process was with ease from beginning to end. Though I had to come in to store at the end of online purchase. Which was not a problem.

Glenda H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexus J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence G 
Évaluation :
3

Hi, I picked up the truck with half a tank and returned it the same way and I got charged 15 for gas

Nadine G 
Évaluation :
2

I have rented from this location before with no issues. The truck I rented yesterday had bad trasmission issues. More often than not I could barely move. I was pressed for time due to work and didnt have time to return it before my mission was over. I only had it for 3 hours. Also depending on my next rental experience in a few days will determine my referral.

Standifer C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah W 
Évaluation :
5

Nothing everything went well.

HELEN B 
Évaluation :
4

Over charged me for gas that i put back, didn't even check the actual truck just looked at the picture that i took before i even took delivery of the truck. Charged be $60 and i will not be doing business again

DE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon D 
Évaluation :
3

The customer representative at this location is very rude and she needs an attitude adjustment. Very unprofessional.

shelenla c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B 
Évaluation :
1

Completely disorganized and not acceptable

Jaime R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy J 
Évaluation :
5

Nothing! Crew have always been professional and advised any questions you may have.

Joeph a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ravi a 
Évaluation :
5

Very good service

Philip K 
Évaluation :
5

Manager on duty was very helpful and easy going..

James S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDITH H 
Évaluation :
5

Have a few more trucks on sight.

leo f 
Évaluation :
5

Dwayne is super friendly and helpful.

Erol K 
Évaluation :
3

U haul was very dirty. Make sure it clean.

Gerardo P 
Évaluation :
4

The web portal to return the truck was brutal. It would not let me take the 2nd picture and I had to refill everything out on my return from the beginning at least 6 times until it finally asked me for the second photo so I could proceed with my rental return. I spent a good 20 minutes. Other than that, everything else was fine.

Michael J 
Évaluation :
5

Bien

Peter A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D 
Évaluation :
5

Quick, safe, convenient, affordable.

Dalibor G 
Évaluation :
3

Very little interaction with attendant. Did not even check the truck. Requesteda picture of info,,,,,

CARLOS S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse C 
Évaluation :
3

Answer the phone!!!

Valinceia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy t 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tae L 
Évaluation :
5

Attendant was very nice.

Carrie G 
Évaluation :
5

Best customer service

Robin R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willie M 
Évaluation :
1

Horrible experience . Customer service in non existence at this location

jose G 
Non les évaluations ont été soumises pour cet établissement.
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