Have a drop box for people put the key in after hours that would be appreciable
Willie R.
Customer Reviews for American Storage Missouri City
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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S.O.
DENISE P.When I returned the truck Veronica went to expect the truck she come back in and shows me a scratch on the right rear and said it fresh. I told her no walk around was done on the truck when I picked it up as I was handed keys so unsure where em the scratch would come from in a dirty truck. When I was leaving she ask for a claim sticker so not sure what she is trying to do. My point is how are u going to point out a scratch and no pre inspection was done in truck.
MORRIUS J.The location was fine. My issue was with the scheduling of my UHaul. I spoke with someone and scheduled my UHaul a few days before my pickup. When I went to pickup my UHaul by the 24/7 phone virtually, the price was wrong and much higher. So I called the 1800 number to customer service to get it fixed. I ended up being in the phone and at the Uhaul place for over 2,5 hours trying to get the issue resolved. I almost lost the truck and was late getting my daughter off to college in another state. On top of that ib ended up having to talk to 3 different people with 3 different prices. The last lady that actually helped me resolve the issue over the phone, stated that she was giving me an extra 50 miles for my inconvenience. Once I checked my bill it didn't have the additional 50 miles on there. I have been using UHaul for over 25 years and have never had this many issues, long hold times, and confusion as I did on this rental. This rental debacle makes me want to never use the company again.
FORREST B.It would be nice if we had known you were closed on Sunday, I like doing one on one business. Other then that it was good. Thank you Mr. Terry Trammer,
TERRY T.The staff was very helpful and friendly thank you!
KEONI J.I found this location super convenient and would use them again.
STANLEY B.If this is about the truck I had good service. I have a storage unit and and the lady there tells me one thing which makes sense but the guy I don't think he knows what he is doing he need to be RETRAINED.
CAMILLE C.Very good.
KENNETH L.Does as you say you are
MILDRED E.Veronica was awesone
CHARNETTE P.The manager was very helpful in checking out the truck and checking it in after use.
Dwayne E.Excellent service à la clientèle
BOBAN C.Everything was wonderful.
JIMMY S.Truck died while renting it. Call me immediately.
ARIEL W.Everything went well. I had no delays.
Peter T.Only used truck for 11 hours - wasn't due back for 1,5 days ( no credit )
SILAS R.Thank you for helping us return the vehicle in a quick manner.
GUILLERMO M.Everything was great I love the lady and man that worked with me
Kristine J.This place gave me a truck with very little gas in it and then when I returned it they want to charge me a fuel service fee and a fuel fill-up service fee for a truck I HAD to FILL before I could use it.
Joyce S.Everything was great!
SAMUEL H.Nothing she was excellent very professional customer service from this location was great ( Brittany was the rep there)
LATOYNA N.no improvement. you did great.
JOSE E.Associate was rude and impatient
CHANDLER H.Wrong truck given, gas amount was recorded wrong due to wrong truck given then switched. My ending invoice said one price and now my bank account is pending 15 $more charge than it should. Representative was new but management over the phone was poor and full of shit. I will going back up there for my money or calling corporate to file an investigation tomorrow.
Bridgett A.The truck didn't have any air the entire time I had it. Saturday through Monday. It's to hot in HOUSTON and IM to fat not to have air-conditioning. They sent a company out to look and it and the guy said that the vents needed to be replaced and this wasn't something they could do on-site it had to be fixed at their shop. Mind you we paid movers to load the truck and was told that it would be a 150 minute before someone could come and check out the air. Movers are paid hourly. Not only am I paying the workers hourly but we had to pay for being late to where we needed to be. The truck has clearly not been serviced, the transmission Is slipping and it makes you jerk when trying to stop. I was told on Saturday that a manager would call me back within 48 hours. When I calld on Monday after they charged my card an additional 334,28 $ they said the manager had up to 72 hours. It's Wednesday and I still haven't heard from them at all. The sad thing is we rent from uhaul at least 2 a month. I have never been changed this much. I paid them total of 447,28 $ to have a truck with no air and whiplash! Uhaul y'all need to do better!
linda N.na
MICHAEL B.The Latin female inside the store was not helpful whatsoever and helping me try to figure out how to access the key in the box. I wind up having to call the corporate office in order to get the much needed help I requested. Just sad.
Desiree R.Awesome service
DAVID W.Nothing!!
ROSANNA C.Customer service rep acted like we know what we were doing. “Go get your key out of 3â€. We walked all around that parking lot looking for a 3. Also, did my whole rental online, got to the store, no moving blankets I had ordered. Why didn't it say that online so I would know to go to a different location? Got to the truck thinking my appliance dolly would be inside. Nope. Frustrating. Will try budget rental next time.
Patricia A.Truck was not ready! And did not match ANY comparison Photos for condition of truck!! Ridiculous!! So tired of UHaul crap!!
James W.First of all you make it an inconvenience for the community to even want to do business when you don't never have anyone present doing the office hours that you have a sign on the door. I've called in for 2 days days now and you do not answer the phone. Like today October 5th 2020 at 12:30 p.m. I've been calling the phone, no one called me back. oh yeah it's kind of hard for me to do business ever again or if this type of treatment that you give your potential customers your repeated customers your VIP customers or customers period.
Diana L.Manager Adrianne was awful poor customer service and communication I will never be back at this location
Latoyna N.the truck was not clean. it was on empty
Nader A.no window wash to clean off windshield WINDOWS WERE FILTHY hard to see when sun shining in Attitude adjustments---we are renting--if no one rents managers/employees would not receive checks-- Think outside of the box...
Bruce K.People were friendly.
Lana J.Truck was clean but the ac wasn't working me and my helper sweating from the time we left and the place where I picked up the truck knew the ac wasn't working properly and they didn't give me a DISCOUNTS like I was told. I contacted the manager when I dropped the truck off I told her I didn't no how to check my truck in for return so she told me to send her a picture and she would do if for me so I texts her a picture and I didn't get my copy of my receipt till after 6AM the next morning I sent her the picture at after 6PM on the 10 of July and I still didn't see a DISCOUNTS.
joyce W.Did very well. The young lady that helped my wife and I was very helpful and efficient.
CLARENCE G.I don't think anything could be improved. My experience was perfect and hassle free. I was able to do contactless pick up and drop off with ease! Thank you so much for being so convenient!
Lisette P.Ms Young was great! She listened to me and made recommendations when it helped me!
DMANDEL Y.Nothing. Everything was great!
Maria A.Had a lot of problems using the app to check in. The on site person helped me.
Joni G.The Ladies were very helpful, great customer service, and genuine caring. Thank you Lisa and sorry didnt get the other ladies name. They were outstanding.
Juan R.Moisha was very nice and made my stressful day all the better!
Daniel R.I received a call 25 minutes before it was time to pick up truck telling me it was not available but they could make reservations at another location for 3/4 o'clock pick up. I had people scheduled to move me at 10am so I had to change my move day from Saturday to Monday. When I picked the truck up it was filthy. I had to use my Clorox wipes to wipe the truck before I left the lot. Looks like this truck had not been cleaned prior to the pandemic. This is the most unprofessional U-Haul location I have ever used
Felicia C.First off the app was not performing correctly to finish the drop off. Then I seen the office was open but the door was locked, so the lady finally comes to the door and talks to me through the key drop off. It says on the door one customer in at a time known was there but me, she wouldn't open the door. You can't hear very well through the key drop off so I had to ask her to repeat what she was saying. She became very irritated and talked very rudely to me. If she is so afraid of the COVID 19 and doesn't wish to follow what management has set forth as far as customer inter action she should find another spot in the company. I don't like spending my money and being talked to like a dog. I will never rent from this location again.
Thomas L.My first experience using uhaul in years I like the contactless transaction.
Timothy D.Had a hard time trying to pick up truck with app. Took and hour just to access truck. Finally got into truck it was not clean and the two dollys that I order was not in the truck and I had to go to another uhaul location to pick them up. A lady at the other uhaul location in Stafford had to clean truck.
Antoinette P.Clean the trucks better. The truck I rented was dirty. The AM radio did not work and the interior light did not work. Someone had spilled something on the dash area which made the surface sticky.
larry H.Continue to provide great customer service and easy options.
Corey R.Every thing was perfect
Donald M.This is a customer compliment on 2 of your employees...Mioshia and Darian ( sorry if their names are misspelled), both displayed excellence Customer Service.
Kesha F.?? Everything was perfect so I don't know how to improve on that
Jeff K.Miosha has great personality and was extremely helpful and courteous. Highly recommend
PAMELA L.Stay great
Jermaine F.