Évaluations des clients American Storage Systems

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Storage Systems

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MARK E Y.
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The lady that dealt with the paperwork was amazing however when we got the uhaul there was soaking wet cardboard and blankets in the uhaul. We had to dispose of the cardboard before we could move anything into the uhaul.

GERRY HOWARD P.
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Allow the customer to use some other truck besides your box truck to hall the car trailer I didn't have any furniture to move all I needed was the trailer but my truck wasn't big enough to haul it, so you're box truck had to to b use, it would had been nice if ya had a 2 hafe ton pickup truck or something along that line to pull the car trailer.. O And the box trucks that i rentet could use better front tires on it, it was a lot of work to keep it going straight down the road..

Michael D.
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Drop off location was very professional and also offered storage units which will be helpful in the future.

STEVEN M A.
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Le client n'a pas laissé de commentaire.

MAUREEN ELIZABET K.
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Barb was exceptional. Helped me during a very rough time with moving. I would go to her facility if ever needed again in the future.

SAQIB A M.
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The lady at the counter was very nice and very helpful.

DANIEL P F.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

STANLEY CHARLES R.
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Renting this truck was a most pleasurable experience. Barb addressed all my needs and went above and beyond what I expected. I will recommend this location to all my friends and family. Thank you very much Barb.

Frank T.
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Barb Hazen is the most helpful person. If you ever need help with your moving needs I would highly recommend contacting her. She will do what ever it takes to help make your move as stress free as possible.

CHERYL ANNE F.
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Le client n'a pas laissé de commentaire.

JACQUELINE M C.
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So friendly and helpful. Pick up and drop off were quick and easy. Love this location

Pierre B.
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Le client n'a pas laissé de commentaire.

STEVEN K.
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Barb was very personable, helpful and a pleasure to deal with!

MATTHEW WILLIAM O.
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perfect in every way! polite and professional!

ROBERTK W.
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The site rep (Barbara) was very helpful, above and beyond

Anthony G.
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Barbara and her staff went out of their way to help me hitch-up

Donald P.
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Le client n'a pas laissé de commentaire.

KASSONDRALEE P.
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The woman who did my booking was extremely sweet, went above and beyond in every aspect! Give her a raise!!

Janice L.
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Good drop off location

THOMASR B.
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A small glitch before we picked up the truck, but it was resolved quickly. VERY friendly and accommodating. Thank you for everything!

Frances M.
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The manager was extremely helpful, accommodating and friendly.

Tania C.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Nathan W.
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Le client n'a pas laissé de commentaire.

Darlene W.
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The interior of the truck was impeccably clean. The issue was with the "mechanics" of the truck. There was little - as in close to none- oil. My son put 3 quarts in when I pulled over about a mile from rental. Also brakes need replaced. The items I needed ( furniture dollies and upright dolly) were not available. I had to get them elsewhere on the 2nd day of rental.

Kellie D.
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The woman working reception for this location was so incredibly helpful and lovely to interact with.

Joseph R.
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Barb at this location was awesome! Super friendly and very helpful! I will definitely use this location again because of her excellent customer relations skills! Joe R

MARYA D.
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Equipment was clean. Had problems starting the truck, often had to try 4-5 times, Could not adjust the mirrors to help with backing up.

Jeremy M.
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Le client n'a pas laissé de commentaire.

STEPHENLEE D.
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All aspects of this rental were excellent, especially the very competent, helpful and friendly staff. It was a pleasure doing business with them.

PAULA C.
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None was very good

JEN W.
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Le client n'a pas laissé de commentaire.

David M.
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Barb is amazing!

Theresa R.
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offer GPS, especially for roads that trucks can not go on mirrors were difficult to move/adjust

PATRICKJOSEPH JR B.
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Once again Barb was ready, with quick service! A+

ROBERT P.
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No Improvements, but it should be said, Barb (who manages the shop) is great - love her!!!

ross B.
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Barb is quite simply the best. She was super accommodating, and made us feel welcome not only in returning our equipment, but in moving to the area. I feel like we made a friend in talking to her for only a few minutes. If you're moving to Oneonta or anywhere near, you have to use American Storage Systems for your U-Haul needs. The lot is big and easy to navigate, and Barb is truly a treasure.

Robin O.
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We checked in at 6 am remotely. I watched the tutorial, but didn't know I would have to provide 2 contacts that they would call at 6 am to verify my rental. Luckily my mother was awake and would pick up the phone from an unknown number.

Joshua G.
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Le client n'a pas laissé de commentaire.

PATRICKJOSEPH JR B.
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Barb was amazing.! Quick customer service

DAVIDAARON F.
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Le client n'a pas laissé de commentaire.

Robert M.
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She told me that I paid to much and should make a complaint About how much I paid

Geoff H.
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Le client n'a pas laissé de commentaire.

JOHNDAVID A.
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Barb provided excellent customer service!

Todd S.
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Great service. I really appreciate the extra effort to disinfect surfaces. Thank you.

KATHERINE E.
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I scheduled my pick up at 10am on the 5th, got to the location, and discovered that the guy running the place didn't work Sundays and his voice inbox was full so I couldn't contact him. I ended up having to go to a different U-Haul location and switch my rental over to them. Barb was amazing and so helpful. I would not recommend the mess that was the Pony Farm situation.

DAVIDAARON F.
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Everything went very smoothly, and Barb, our customer service rep, was fantastic!

james P.
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Le client n'a pas laissé de commentaire.

Olivia S.
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Improve app accuracy and speed. Photos take too long to upload.

Wayne S.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

M A K.
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The lady was very professional. The other Uhaul in oneonta charges 20 cents more per mile. I would recommend the Uhaul on pony farm road to anyone.

Harry C.
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Barb was very helpful

James R.
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Barb is the best she went above and beyond my expectations.

Alan B.
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Le client n'a pas laissé de commentaire.

Vic L.
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Computer system did not work correctly. I checked in online. Did everything possible to save time and limit face to face interaction (exposure to Covid) Yet the Oneonta UHaul could find nothing online about my rental procurement. Nor where I checked in online. Even tho I had the email and all corresponding acct numbers right in my hand. The rental fee was also over $100 more then what the fee indicated it would be online.

James G.
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Le client n'a pas laissé de commentaire.

Laura D.
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Le client n'a pas laissé de commentaire.

Frederick H.
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Barb is an absolute pleasure to deal with. Even in the worst of times, Barb is friendly, courteous, and knowledgeable. I could rent from another closer rental place but like to deal with her.

Steven G.
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very helpful

Mary Beth P.
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Barb was fantastic! So helpful, the whole experience was effortless.

Julie L.
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The staff was super friendly and professional. They had everything ready and waiting upon my arrival time to pick up the van and were able to answer all of my questions. I would highly recommend this uhaul location to anyone that is looking to rent. They are amazing and make everything so easy. Thank you

WAYNE S.
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Le client n'a pas laissé de commentaire.

KENNETH C.
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This is the best UHaul place I've ever been. The woman in charge, I apologize for forgetting her name, is such a down to earth great person and makes the experience easy and comfortable. I will definitely tell anyone who asks to go there.

James R.
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Good site

Michelle S.
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Le client n'a pas laissé de commentaire.

Albert C.
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Le client n'a pas laissé de commentaire.

SCOTT B.
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Le client n'a pas laissé de commentaire.

FRANK M.
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The furl gauge on the truck does not work

Ramona L.
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Le client n'a pas laissé de commentaire.

carl S.
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It was a very pleasant experience. Truck ran great, I was surprised at the gas mileage of the truck, used a lot less gas then I was aspected. Differently would recommend them to friends.

Ashley S.
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Le client n'a pas laissé de commentaire.

Gregory P.
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Barb and Theresa are super friendly. I enjoy interacting with them. I'm not sure if U-Haul's on-line process is still in process or not, but more signage needs to be present — such as in the vehicle — to explain what U-Haul wants the renter to do. The on-line stuff is great, just needs a bit better definition and we, the renter, need to be a better informed. Hope that's helpful. Otherwise, great experience.

Derrick F.
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Le client n'a pas laissé de commentaire.

Luigia M.
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Overall experience was perfect and there isn't anything To change!! Barb was an excellent representative

Richard G.
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Probably the nicest U Haul truck that I've ever rented. Keep up the good work!

Steven G.
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Excellent in every way

Bassett Health C I.
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Barb was incredibly helpful and patient with us. We needed this truck in response to the hospitals COVID response in order to deliver telemedicine carts to many locations throughout the region. We could not have gotten the job done without this truck.

Kathleen S.
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Barb in Oneonta is FABULOUS. Best experience I have had there in 2 years we have been coming!!

Chloe H.
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Le client n'a pas laissé de commentaire.

michael H.
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Staff were friendly and helpful.

Wayne R.
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Barb and staff are very hard working always. They strive to make each customer experience the best.

JOHN G.
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Le client n'a pas laissé de commentaire.

Joshua C.
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Le client n'a pas laissé de commentaire.

martin P.
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Thank you Barb for excellent customer service. I will continue my business with this location..

Wendy A.
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Le client n'a pas laissé de commentaire.

Donald H.
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Le client n'a pas laissé de commentaire.

Ron T.
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I made a reservation for a diff location, they didn't have a truck so I had to go out of my way for a vehicle at a different location and I ordered a box truck and They gave me a van, had to make extra trips for no reason, very poor service

ron L.
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I found a message on my phone when I got home about taking pictures with my phone when I returned the truck but it was to late for that I was home

Anthony B.
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Le client n'a pas laissé de commentaire.

Lori H.
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Le client n'a pas laissé de commentaire.

Harry W.
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Le client n'a pas laissé de commentaire.

Lori H.
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Le client n'a pas laissé de commentaire.

Nancy C.
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Le client n'a pas laissé de commentaire.

James C.
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In my initial order I reserved a furniture dolly and 12 furniture pads. When I picked up the truck there was no furniture dolly and only 6 pads available. That was unacceptable. Probably won't ever us Uhaul ever again

Theresa H.
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Le client n'a pas laissé de commentaire.

Colbie S.
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Worst experience I have had with U-Haul

Robert V.
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Le client n'a pas laissé de commentaire.

Harry W.
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Le client n'a pas laissé de commentaire.

John M. | Réservation |
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Haven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.

Non reviews have been submitted for this location.

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