Great folks!
LEBARON BEANE
Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Amazing Customer Service! Great place!!!
Rhealeen OrdazClear the parking lot when it snows. No one there at the time of drop off
Richard WelshI could t recommend the service here more. Not only were they helpful but they were very friendly and made me feel like I was not just a number.
Scott WatersNothing everything was perfect great job from Barb
Frank SheridanI am absolutely satisfied with this facility.
Rhealeen OrdazGreat customer service and very clean operation. Best in the central NY region. Your U-Haul app not working!
Mark GoldenAll went well- Very pleasant experience
Leonard OmanI reserved and paid for the tow dolly online. Staff were friendly and helpful. It was a long day trip with easy drop off. thanks
Scott WellsAlways love the help we get from barb and her crew thanks again
Larry PlowsHave used this location several times and folks are always readily helpful and will go the extra mile when you need it.
Leonard StimpsonEverything is good so far
Clayborn Adderleythe trailer I rented was wet on the inside and after loading it I called the office to let them know. The person who checked me out said to see of I could get some silicon and I would be reimbursed. When I arrived at my destination some of my boxes were wet on the bottom and the mattress was also wet.
DUANE GERENothing. The customer service is the best. Barb is knowledgeable and friendly. It's a pleasure to rent from this location.
chris cantoriThe location itself was fine but I had 2 bars of service which made the self check in process difficult. I had to walk around to get my pictures to load in the app- it would be helpful if there was wifi with a password that could be used as part of the check in/out process if doing it via mobile or after hours.
Jessica ColonThere was no one there at 2:30 PM. And had an awful time getting the app to work so I could close out the equipment
Edward TuckerBarbara was very friendly and helpful and had everything ready to go when we arrived. She made sure we had the correct return location for our one-way rental and was a real pleasure to work with!
Jacob ArmstrongCheck equipment prior to pickup. My husband had to fix the lights or not have a trailer. The guy working had no clue and said we couldn't have the trailer. It took over two hours to pick up a trailer.
Thomas NortonBarb was awesome! She took care of everything I needed very quickly and efficiently. Barb is so friendly and has always made my experiences, of renting, quick and easy.
Andrew GutierrezNothing...it was very nice
holly richardThe two people who helped me (Barbara) and a younger gentlemen were so kind - and dedicated to helping me out. These are solid good people with great equipment. I'll be coming back again.
David WaelderWe rent a van every month for a couple hours. We were amazed how easy it was to use a substitute driver. Fantastic service! Barb is great!
Otego CommunityBarbara was incredibly helpful in making sure our rental was exactly as we needed. Exceptional customer service!!! Really well maintained facility!
Mark GoldenBarb is so nice. Easy to deal with and very helpful. Sweet lady. Tow dolly was so easy to use I will surely rent another from Uhaul if I need one again.We have rented from Uhaul in the past. Thank u Barb and Uhaul
Patricia OConnorThe parking lot is a little on the small size for maneuvering
Matthew MaisonFantastic, personal, exceptional service. Nice large facility in a beautiful location.
Kelly ThomasBarb is the best
Adrian VanessendelftNothing. Excellent experience. Barb is very knowledgeable and friendly. First rate facility as well!
rodger moranBarb is nice and provides excellent customer service.
Robert ScrafordBarb is just awesome to deal with.
Yvonne HewittCustomer service is awesome!
LISA FANUCCI MISSI was taken care of in a courteous and friendly manner. Merci.
Kristophor ProstakGreat customer service. Thank you Barb.
Jeffrey Rosenbergas always, Barabara took such good care of me! -angelica
Angelica PugliaBarbara rocks
dylan averyGreat job
david sanchezNothing. You need more locations just like this. Well run, well maintained. First class service and facility.
rodger moranU-Haul is the worst company I have ever rented from. This location itself there is nothing wrong with. But U-Haul changed my agreement and charged me way more than what original contract stated. Contacted customer service 3 times! They do not help at all and have not returned any of my phone calls. Horrible experience. Do not recommend.
Shelbi EmersonVery happy with this rental place. Staff was very friendly, courteous & helpful.
JOE WHITEBarb was great!
Sean DeverStaff was great! Professional, Friendly and Helpful ! Thanks again :)
Michele DankievitchVery friendly, easy to work with, THANK YOU
DARRIN LYONSRien
Matthew NicholsVery fast easy and friendly service!
David AndersonAll went smoothly.
Leonard OmanThe rental agent was most Helpful and Personable....i forgot her name....? Great Service! Thanks!
THOMAS ARSENAULTBarb is just delightful to work with. I had to delay my move, changing the reservation, twice and she was ON it. Moving is stressful enough. Working with Barb is as easy as it gets. She's ALWAYS pleasant, professional and kind.
Annette HolbrookI plan to go back to this location when I need to make as series of trailer rentals in the future -- once I find a place to buy around here.
Joseph StowersCustomer service was outstanding and very accommodating. The process was extremely easy from start to finish.
Kristine PoloyacNothing, you guys rock!
Jesse GoldfingerEasy drop off ! Very nice guy at the counter!!!! Super friendly!
Shelli McIlroyBarb was extremely helpful and very eager to help us in any way she could. I hope she stays with your company for many years to come. Jim Ash
James Ash | Expérience généraleWe could not have been more satisfied. Barb took care of everything. She is amazing and I would highly recommend your facility and I cannot thank Barb enough for all of her help and caring. Thank you again.
Frank Treacy | Expérience généraleBarb was the greatest employee you have there. She took care of my wife and I. I would recommend your facility to everyone. Thank you for all that you do. ❤
ENFORCER TORRES | Expérience généraleThe unit was perfect and every employee is extremely helpful, friendly and knowledgeable. Will rent there again when I need storage. Best in Oneonta!
Wendy Marcoux | Expérience généraleBarb has always been tremendously friendly and helpful. We will be back in the spring to park our camper in the secure lot. Have a good winter!
David Brower | Expérience généraleThe manager was incredible. I will recommend this facility with 0 reservations.
Donald Libby | Expérience généraleI parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.
Mary Thuma | Expérience généraleWas very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.
Melita Bena | Expérience généraleHaven't moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I'm comfortable with what I see so far. Josh was very helpful.
John Murphy | Réservation