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Jelena P
Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service. Thank you.
Ivan AI rented the truck instead of the box truck last minute, so it was a dirty, not there fult and they are awesome at this location tho!
Jason CCustomer service was great! Super fast, let me know everything to needed to know
Chad SAn easy and excellent experience. Great customer service in and out. Very clean truck. We'll definitely recommend rentals at this location and will certainly return whenever we need another rental or supplies. We'll done!
Theodore AReally nice and helpful attendant
Elijah AFriendly service. No hassles and truck did great.
Craig REfficient
Craig CThanks
Hamid RThe U-Haul app is very buggy. Kept giving me errors despite my phone being on 5G with full bars. I had to call for live assistance because the pick-up process on the app went straight from find your truck to return your truck! I couldn't get the code to the lock box!!!
Jack JNothing, everything was perfect.
Randy GMy truck that was set aside for me was not returned by a customer, but they found another truck that was available and still credited me some money back for the inconvenience.
Denise FThe only thing I could think of is I couldn't figure out how to open the passenger side door on the truck that I used. You could only open it from the inside and not the outside which was rather inconvenient. Otherwise all was well!
Michelle FDex was awesome!
Adam JEven though no one was there when we dropped off the truck, it was easy to call the number on the offices sign, person picked up, and answered our questions in a helpful way.
Erin SGreat Customer service, thanks!
Hamid RExcellent service! Thank you!
Hamid RI rented the truck until Weds. But on Tuesday I began to receive calls to return the truck. Evidently a customer was waiting for it. So I went to one place (on the contract). A lady was there with a child (wrong place). She sent me to another place (wrong place again). The 2nd lady told me of another place. So I went to the 3rd place to return the truck and no one was there. I dropped the keys in the drop-off box, hoping this was right. I never saw another customer waiting. Seems like the locations in around Ridgefield/Vancouver are not coordinated.
Mark TI was so please with the customer service and personality of our service rep. Even though the location is not the closest to my home I will be coming here in the future. OUSTANDING EXPERIENCE!! <3
LAURA EAmazing service!
Alla SLonger hours
Jack BExcellent customer service!!!
michael wThe rental APP was glitchy and used wrong grammar when asking about mileage. It asks, "how many miles did you drive", what it wants to know is how many miles on the odometer. I drove 4 miles. The odometer read 314 miles. See the difference. The APP doesn't inform you that you have to be at the location to access pickups causing some confusion this morning. Then it cut me off after asking me to take pictures. I called support only to find I had already completed the transaction. Good, but then I wasted 10 more minutes calling support because the APP never informed me I was done. I won't be using the APP to rent a truck ever again. If I can't do it at the counter with a representative, I will find another rental service.
Chris MFriendly and helpful staff. Good overall experience.
John LFriendly people
ROBERT HI already recommended to a friend of mine...if they need to rent a U Haul go here. Very good company and the truck I had was just as I had hoped, easy to drive and handle. Merci.
Sharon TThis was a great experience. All went well and I am a happy camper. Thank you U Haul.
Sharon TVery friendly and professional thank you.
Michael JAwesome people who run this facility, very helpful, efficient and we definitely will return as needed. We love this place! Thanks for being close by and so easy to work with!
Leroy MI tried and failed with your 24 hr share app and failed! ( not worth the time and effort ). I was able to connect with the on site management and they connected with u haul and did secure the original reservation. Je
Clarence EIn and out quickly with a smile
Richard MFriendly, considerate and helpful staff, very informative.
Karla LThe most Friendly Uhaul I've ever rented from. Will rent again when needed
Danny HFriendly and quick service.
Dale HThe customer service rep was excellent!
Oscar NNot a thing.
Rodney SOur Uhaul representative was friendly and helpful. I couldn't ask for better!
Charles Sreally can't criticize the location; really the best ever truck rental "experience" I've had
Jon YAnimal hair just everywhere in the cab
GREGORY CExcellent service! We would recommend this location without reservation.
Lorraine HVery helpful and friendly staff!!
Scott SManager Dex was very courteous and helpful. I would recommend it how facility to family and friends.
RICHARD LKimmie was amazing! She was super friendly, and was able to get me out the door quickly. She has excellent customer service skills. :)
corrie vClean and fill gas before renting out. Don't rent out a truck that needs maintenance.
Shannon LThe older gentleman at the counter was extremely helpful and considerate. There was an issue with the Uhaul website for my billing and he called the appropriate personnel and got me out of there in a hurry
Todd SI used the app to check in. worked great. a very nice lady stepped out of the office and said if I had any trouble at all she'd be happy to help. I would use this uhaul location again.
Richard HOverall, things went well. Maybe a roadside sign to id your location.
ClydeK NFuel levels are not always accurately stated. In my last 3 experiences (different locations), the fuel levels were slightly lower than full, but stated as full. I've returned my rentals at full. Not the best experience.
DAVID GHave the gas tanks full at pick up.
Peter BVery friendly staff member, professional manner, helpful, made me feel welcomed.
JACK BThe man who helped me was courteous, friendly and very helpful
LINDLE MVery awkward pickup and return. transacted threw a window. Lobby was not open. Acted weird about my online rental. Called to confirm my return time before even renting to me.
William GMaybe have the gas tank full.
Paul S