Évaluations des clients AmeriStor Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AmeriStor Self Storage

Cote générale :

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Tigre W.
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They took extra time to adjust my miles after I told them my destination had changed until I git the best deal per mile very nice and friendly

DOUGLAS A.
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Drop the milage fee.

Timothy R.
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Le client n'a pas laissé de commentaire.

RANDY P.
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Le client n'a pas laissé de commentaire.

Brent K.
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Le client n'a pas laissé de commentaire.

Jesus T.
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Everything was fine

KEVIN B.
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Le client n'a pas laissé de commentaire.

KI MA H.
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Le client n'a pas laissé de commentaire.

Jonathan L.
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Le client n'a pas laissé de commentaire.

Travis A.
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I did not ask for furniture pads nor a SafeMove I insurance and at the end of the transaction I was charged for it all. When all I asked for was the truck itself and a dolly. That was it. Plus the address is wrong. On the maps it shows 2100 not 2010

ALEXANDER G.
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Le client n'a pas laissé de commentaire.

fred C.
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Le client n'a pas laissé de commentaire.

dilek L.
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Le client n'a pas laissé de commentaire.

roberto T.
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Le client n'a pas laissé de commentaire.

ERIC C.
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No improvements needed just continue giving Great service.

Daniel N.
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At pickup, the agent didn't ask if I had any experience driving a large vehicle with a trailer or provide any instructions to load the car on the auto transport. He didn't give me any printed documents or give us the emergency number, and both would have come in handy while traveling. He just glanced at my ID, checked the reservation details, and handed me the keys. I'm a former long haul truck driver so I'm very capable driving this machine, but I'm sure that such negligence will cause avoidable accidents for average car drivers, resulting in huge insurance claims for U-Haul. Step up!

Erwin M.
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Kathy owner!needs training! Lack of experience.!! You can't not say you have money in your card! It's not my fault your system was not cooperating . Will never come back and will not recommend to anyone!!!!!👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼!!!!!!!

Luis Z.
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Le client n'a pas laissé de commentaire.

Francisco C.
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Le client n'a pas laissé de commentaire.

Donovan A.
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There wasn't a ton of parking, so we weren't sure where yo leave the uhaul after hours. We ended up just having to park it in front of all of the other trucks and trailers.

Loretta L A.
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Le client n'a pas laissé de commentaire.

Pedro M.
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Customer service by male employee. He was extremely rude with my wife and son when they came to pick up van.

quindarius J.
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Great service

Taylor L.
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The process of getting the U-Haul was time consuming and consuming.

Myko B.
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Le client n'a pas laissé de commentaire.

Danielle Q.
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The courtesy of the staff made the process very easy from beginning to the end. This is my second time using this Uhaul facility and always 100% satisfy..

Michael B.
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Le client n'a pas laissé de commentaire.

MARCIE T.
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Excellent experience...will definitely use this location again next time I need to rent a Uhaul.

Jerry B.
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Le client n'a pas laissé de commentaire.

Presmedia O.
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Nice and friendly people!

marco M.
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Great customer service! Friendly and helpful with the turn-in process.

Guillermo Q.
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Impressed with the maintenance of the trailer, not one equipment mishap during my long trip. Thank You!!

Matthew L.
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Le client n'a pas laissé de commentaire.

Michelle H.
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Le client n'a pas laissé de commentaire.

JESUS L.
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Le client n'a pas laissé de commentaire.

Brittany B.
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Great service!! Thank you!

Marolyn G.
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Le client n'a pas laissé de commentaire.

Douglas H.
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Le client n'a pas laissé de commentaire.

DANIEL RICHARD M.
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Very polite and helpful

Thomas H.
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The use of the app/webpage was pretty seemless. One issue that did come up was to verify your reservation you have to put in a phone number that is called. I wanted to put in my wife's number but could not because it was the alternate contact on my reservation. I lut my parents number but they were not home. I was able to chat with a representative to fix this issue but it did delay my pick up.

Christine T.
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Le client n'a pas laissé de commentaire.

Ahmad Q.
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Le client n'a pas laissé de commentaire.

Steve G.
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awesome, quick service! Friendly staff.

Mary R.
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Person to receive seemed put out to have to do anything. When app for return didn't work on cell phone, she just said to keep trying. She was so annoyed when she had to do it on her computer. Not a customer friendly place.

Mario G.
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Le client n'a pas laissé de commentaire.

Latonia G.
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Everything was excellent

JERRY TYLER JR S.
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I made my reservation at the corp location on Hwy 190. It was moved the day before to this location. It was dirty and they kept pushing for the extra insurance and did not want to do a walk around with me. The truck I got was full of "X" marks all over it. I would not ever want to go back there again. The truck I got also had the service engine light on as well. They did not care or were concerned about it. I was not comfortable with taking the truck. Had to because I was out of options.

RUBET O.
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You make reservation at 1300 and if you don't pick up equipment time stays the same. Start time should be the time you pick up

Richard W.
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Le client n'a pas laissé de commentaire.

MELVIN D.
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Pickup and drop off went like a breeze.

Richard R.
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The husband and wife running the U-Haul rental operation at AmeriStor in Killeen were exceptionally helpful. I made my reservation through a number that routed to Austin and set up for a one-way move although I was only moving four miles away. I received a call from the local office immediately and we fixed everything to do a local move, saving me money and time. I had some issues with the truck pickup on the website, but again I received extra help and everything worked out. Strong recommendation for renting vehicles from this location, I was completely satisfied.

Sharae R.
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Le client n'a pas laissé de commentaire.

emily B.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Isaac B.
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Le client n'a pas laissé de commentaire.

Karen M.
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Le client n'a pas laissé de commentaire.

Dasia L.
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This was my first time ever renting like this before and it was easy and simple no hassle although I don't quite understand the pay arrangements I will rent again and recommend thank you UHaul

Abbie T.
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Le client n'a pas laissé de commentaire.

Tyrell J.
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The A/C kept goin in and out

Comptus D.
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customers to know what to expect when they are going to dispatch the vehicle them self. The self pickup could be streamlined. wasn't expecting to take pictures.

Angelica D.
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Le client n'a pas laissé de commentaire.

James N.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Angelica D.
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Le client n'a pas laissé de commentaire.

Dominique L.
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Signs that show where the deposit boxes and key boxes are, or at least 1 sign that gives directions

Rastus H.
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Customer service at location was terrible

Joshua H.
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Le client n'a pas laissé de commentaire.

Joshua H.
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Le client n'a pas laissé de commentaire.

Kathryn F.
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The woman working there this afternoon was very polite. But not very helpful with the checking in process. Just told me to “check in the truck the same way I checked it out”. Confused I said I went into the store and rented it. So she instructed me to follow the link in the text. I was having difficulty as the website kept telling me it could not detect my location. I mentioned this to her and she told me to check my location settings and then said she had some stuff to do and just to put the keys through the slot in the door. It was a very frustrating check in experience. Which after two long days of moving was not what I wanted to deal with. I don't understand why she couldn't take the keys from us and check the truck in. Instead we're trying to get this link to work for thirty minutes in the parking lot then having to take pictures of the truck. I could see having to do this if dropping off not during regular business hours, but when an employee is there I felt like I was doing a job they just didn't want to do. Maybe this is normal return procedure, but that's how it felt, especially after she left while we were there and after me telling her I was having troubles getting it to work.

William I.
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Le client n'a pas laissé de commentaire.

Johnette M.
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Employees were not friendly, they should smile, I went there twice in one week and the employee that helped me did not seem to happy.

Dee S.
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Both pick up and drop off were efficient and very friendly.

Shante R.
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Le client n'a pas laissé de commentaire.

Clarisa F.
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Easy rental and friendly staff! I will rent here again and recommended this location.

Mikayela D.
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Le client n'a pas laissé de commentaire.

Ray W.
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Le client n'a pas laissé de commentaire.

Bobby Y.
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Le client n'a pas laissé de commentaire.

Anita H.
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Le client n'a pas laissé de commentaire.

Ramon P.
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Excellent staff and really nice service!!!

Chad P.
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Le client n'a pas laissé de commentaire.

julian B.
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Le client n'a pas laissé de commentaire.

Martin D.
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Le client n'a pas laissé de commentaire.

Christopher O.
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Fast and great customer service!!

Danielle Q.
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Le client n'a pas laissé de commentaire.

John W.
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Le client n'a pas laissé de commentaire.

Brenda W.
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Le client n'a pas laissé de commentaire.

Jose A.
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Le client n'a pas laissé de commentaire.

Cesar C.
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Le client n'a pas laissé de commentaire.

Charlie B.
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Thanks

Jose H.
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The crew was great and my transaction couldn't have gone more smoothly! Thanks!

Nona B.
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Very nice couple who were knowledgable. They provided us the exact trailer that we needed. I very highly recommend them.

Vonda R.
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The woman I spoke with was courteous, professional, and friendly. I contacted her by phone and on the day of drop off at 1120 to inform her that I would not be able to drop off the trailer at the preappointed time of 1130. I explained that I had not arrived home until midnight the previous night after driving over 700 miles that day. I didn't get to bed until almost 200 a.m. I needed to unload and clean out the trailer prior to drop off. I inquired what time the facility closed. After she informed me 530 p.m. I told her I should be able to make it. I told her that if I saw I was not going to able to make it as we had a 300 pound generator to unload, I would call her back. We were able to unload the trailer, clean it out, and drop it off by 245 p.m. I informed her that the trailer performed great but that the yellow marker light on the upper passenger side would intermittently go off. She was very sweet and even offered to waive the late fees. Would recommend this location.

Stephanie P.
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Lady was confused, couldn't find my rental in the system for checkn in. Made it seem like it was my fault for the mess up! I will not reccomend. The guy there was rude when I asked about renting a storage unit.

Reinaldo P.
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The owners are very pleasant and helpful with all the vehicle info and products onsite.

James H.
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Offer complimentary cookies and milk.??

Katarra H.
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Excellent service and very friendly people.

Tiandra A.
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Just having more than one employee would be helpful in case someone is on a time schedule. There was a few of us waiting to be helped, and though the associate apologized for the delay and we weren't in any hurry, if there was a second employee that would have made things progress a little faster. The service was great though.

Brittany P.
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Will def come back and use their services again!

Christina B.
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Le client n'a pas laissé de commentaire.

Joon K.
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Very rude customer service or advise Especially customer reservation thru mobile , won't help any No answer with any questions about the mobile check in instructions Won't go again

KIMBERLYN K E. | Expérience générale |
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The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.

Antoine L. | Expérience générale |
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Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close time

JENNIFER N M. | Expérience générale |
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Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.

JIMMICA R. | Expérience générale |
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I would definitely store my belongings here again.

Non reviews have been submitted for this location.

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