Did not receive the furniture dollies I ordered but was still charged for them.Brennan H.
Customer Reviews for AmeriStor Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Killeen, TX 76542
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi :
8h am à 1h pm / 2h pm à 6h pm
- Mardi au vendredi :
8h am à 6h pm
- Samedi :
8h am à 1h pm / 2h pm à 6h pm
- Dimanche :
10h am à 4h pm
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- 7/4/2022: Fermé
- 9/5/2022: Fermé
- 11/23/2022: 8h00 am à 3h30 pm
- 11/24/2022: Fermé
- 12/24/2022: 8h00 am à 11h30 am
- 12/25/2022: Fermé
- 12/31/2022: 8h00 am à 3h30 pm
- 1/1/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
T-Mobile cell phone signal is low in this location and makes self checkout slow. Maybe providing Wifi will help.Jorge C.
Le client n'a pas laissé de commentaire.KRYSTLE-LYN M.
Le client n'a pas laissé de commentaire.David H.
nothing great service and great truckOmar S.
Trailer was dirty inside and out. Light markers were dirty, tail light lenses were clean because I cleaned them.Raul V.
Le client n'a pas laissé de commentaire.ETTA B.
Nothing to improveAntonio B.
I have a storage area there. The owner has ALWAYS been very professional and friendly.JOHNNY G.
The employee was great. I had called other locations and they were rude as hell. She wa very pleasant and friendlyArt V.
Le client n'a pas laissé de commentaire.Courtney M.
Excellent service, excellent equipment, easy process. Great team!Lisha W.
Le client n'a pas laissé de commentaire.Brenda R.
Le client n'a pas laissé de commentaire.Annika J.
I've been with Ameristor for several years. What a wonderful experience I have to share with my friends and family. Thank you Cathy and family.PHIL S. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Nylondralise W.
Things went good, everything was satisfactoryBILLY H.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Alexis D.
Keep up the great workDesmond W.
Le client n'a pas laissé de commentaire.Cedric B.
Le client n'a pas laissé de commentaire.DARREN L.
Le client n'a pas laissé de commentaire.DENZEL G.
Le client n'a pas laissé de commentaire.GERALD L.
Staff was friendly and very helpful. Was a great experience renting from them.Vickie W.
Customer service was lacking. Very unfriendly!!! She didn't want to get up out of her chair at allDARRELL H.
Le client n'a pas laissé de commentaire.WILLIAM L.
Took about 5 minutes to drop offDaniel O.
Le client n'a pas laissé de commentaire.KARYN O.
dropped off after hoursMitchell G.
Easy process and Friendly atmosphereEDWIN B.
When I delivered the space I asked for paper evidence of the delivery. The Mr. who was present was annoyed for having asked for evidence on paper of the conclusion of the contract. He behaved rude and hostile. Everything went very well up to that point.Wanda A. | Expérience générale
Very unprofessional staff. Truck sounded like it was going to break down any second. Had to go to another U-Haul to get matter handled as employee at this site started going off on me when I asked why we received two different invoices with two different prices, and refused to explain to me why there was a difference in price. Employee also never informed us that the furniture pads were a rental and not a purchase. Overall would never go back there again, and will never suggest other army families there. Company should be investigated. We have been to many U-Haul locations and rented and had no problems until this company.Jonathan M.
Fast service.CHAD W.
I felt my belongings were safe and I appreciate the climate control unit that helped protect my things.Hendrika A S. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONIO P.
Le client n'a pas laissé de commentaire.DWIGHT B.
Le client n'a pas laissé de commentaire.DENZEL G.
Convenient, great price and friendly staff; what more can you ask for. I recommend Ameristor Self Storage!Freddre J H. | Expérience générale
Nice friendly service. Clean facility. No long wait.JOYCE M.
Le client n'a pas laissé de commentaire.Kya W.
Le client n'a pas laissé de commentaire.TYRONE B.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.Christopher J.
Le client n'a pas laissé de commentaire.KANYIA E.
The lady at the front desk that helped me was not very friendly at all. The trailer I rented was parked in a spot on the end of the lot and her truck was parked next to it. There was a box truck out by the road in front of the trailer so it had to be pulled out by another employee which wasn't an issue. The issues was that when I asked her where/how I needed to pull in when I return the trailer she responded with â€œright back where it was parkedâ€. I asked if either of the trucks were going to be moved when I return so I would be able to back the trailer into the spot. She told me no and that the trailer was light enough for me to manually move it myself. ZERO times have I had to park rented equipment myself from Uhaul. Luckily the gentleman that pulled it out upon pickup was there and moved the trailer for me when I returned. The gentleman was great but the lady, Which I assume was the manager, was terrible when it came to customer service and friendliness.KRISTA H.
Le client n'a pas laissé de commentaire.JOHN G.
Person wanted me to unhook the trailer. Never been asked to do that in the 8 times I rented before. When I told him I'd take it to a another location, he agreed to do it. Was not happy with me.jim H.
Everything good, little bugs .RISHANTHA M F. | Expérience générale
Cathy has always been kind and professional. Thank you for being there when I had storage needs!!Renate M K. | Expérience générale
They treat you like family...and they also have a lovely smile.. And we'll manner..I will tell my friend and family about Ameristor storage..Have Bless day God bless y'all 🙌Arthur F A. | Expérience générale
Not clean. Trash in the truck bugs all over the front smelled terrible.LUIS C.
Excellent service!SIMON M.
Le client n'a pas laissé de commentaire.RONALD R.
Wheel well was zip tied together on driver side. Passenger side marker would flicker. I do not like that I was forced to rent the unit for 5 days. Only needed it for 3 days, and could have had it back in 2.DANIEL N.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.MONIC D.
Le client n'a pas laissé de commentaire.LUIS ABRAHAM D.
Le client n'a pas laissé de commentaire.ALEXANDRIA D.
Hire more associates so it can be more convenient to avoid overcrowding customerEVENS D.
Le client n'a pas laissé de commentaire.Roger H.
While the lady at the counter was doing my contract, she decided to get the smell good warmer going. She couldn't figure out how to get the top off and then went to fill up water and add oil once she figured it outâ€¦ this process took over 5 minutes which I'm getting charged for my truck time.DALE P.
No issuesMICHAEL B.
I initially made reservations at the location in Central Texas Expway in Killeen and it was fine and they gave me the address to a pick up location at 3601 Stan Schlueter. The day I went to pick it up, the gentleman said my reservation was canceled and the truck wasn't available. I didn't cancel, only I changed the size from 10-ft to 15-ft, So he sent me to another location, it was farther. It was frustrating.AGNES G.
The online check in sucked. Still had to go inside to have associate check me in. The app kept giving me issuesAllan S.
Le client n'a pas laissé de commentaire.Charlene B.
Le client n'a pas laissé de commentaire.Alexis N.
Le client n'a pas laissé de commentaire.PATRICK M.
Service was very good here.Sashana B.
Le client n'a pas laissé de commentaire.DIANA P.
Le client n'a pas laissé de commentaire.Ronald A.
Le client n'a pas laissé de commentaire.MICHAEL F.
Great customer service and very nice.Trina A.
Nothing needs to be improvedANTONIOJOSE B.
The employee working on 08/08/21 was extremely rude and unprofessional.ELIDIO FORTINO G.
Nothing, absolutely fantastic and friendly staff.Elidio G.
Lady at the counter was rudeTimothy B.
Le client n'a pas laissé de commentaire.Ronny D.
Le client n'a pas laissé de commentaire.Shaki S.
Le client n'a pas laissé de commentaire.MACKENZIE H.
Clerks asked me to take equipment to a different drop off location because they didn't have enough room, I told them no that I didn't have time, the male there stood up his chair and was being aggressive and rude towards me, he yield across the office and told me to un hook the trailer and leave it. I asked for a receipt and once again he yielded it will be in your email.Julio T.
We Were able to do our virtual check back in. It was easy to access, and had drop boxes setup as they should have been.DAVID T.
Le client n'a pas laissé de commentaire.SONYA S.
Just continue to provide good customer service.DWIGHT B.
Le client n'a pas laissé de commentaire.India H.
Le client n'a pas laissé de commentaire.Stanley A.
Le client n'a pas laissé de commentaire.CHRISTINA S.
Excellent service. Kind and helpful as well.JANET D.
Quick easy process. Very much would recommendJOHN F.
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Great customer servicesHARVEY R.
Le client n'a pas laissé de commentaire.FRANCIS C.
Le client n'a pas laissé de commentaire.Walter B.
Give instructions on to return keys if no one is thereTimothy P.
Le client n'a pas laissé de commentaire.ELAINE W. | Expérience générale
Le client n'a pas laissé de commentaire.DERRICK B.
Le client n'a pas laissé de commentaire.BRUCE W.
Professional personal, excellent equipment.GILBERT G.
First off it took over an hour to rent a trailer from these incompetent people. Then they charged me and extra 60$ because I paid wait a debit card??? Like wtf is that I was told I would be refunded that but I never got it back after returning the trailer 30 minutes later she told me I'd get a refund of 23$ and I never got that either!! Strait scam I'm filing a dispute with the BBB. Do not give these people your business!JEFFREY T.
Le client n'a pas laissé de commentaire.DeAngelo M.
Le client n'a pas laissé de commentaire.ANTHONY E.
Le client n'a pas laissé de commentaire.Shay B.
Le client n'a pas laissé de commentaire.CRISTOPHER R.
Bad customer serviceNICOLAS J.
Le client n'a pas laissé de commentaire.Ileanette P.
Le client n'a pas laissé de commentaire.NAVELL W.
Le client n'a pas laissé de commentaire.JOHN C S. | Expérience générale
I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.TOMMIE L C. | Expérience générale
I have use this storage facility for almost 2yrs..I never had any issues but one, I've found few insects. Other than that great storage.Shaneka A E. | Expérience générale
The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.KIMBERLYN K E. | Expérience générale
Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close timeAntoine L. | Expérience générale
Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.JENNIFER N M. | Expérience générale
I would definitely store my belongings here again.JIMMICA R. | Expérience générale
I have no problem with the storage I got one close I had cancelled this one I am sorry when I called the gentleman that answered the phone said he didn`t have a reservations for mePrivacy R. | Premières impressions
The unit is fine, and the proprietors are very nice folks. Enjoy doing business with them.Privacy R. | Premières impressions
The Facility Managers are awesome. They assisted us with Uhual Service and Accommodated us with a Storage Unit close to the door. They`re also running a good 6 Month Special.Privacy R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!