Customer Reviews for Anders Automotive
(Concessionnaire U-Haul dans le voisinage)

135 évaluations

1017 Merriam Ln   Kansas City, KS 66103

(913) 722-2876

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(913) 722-2876

1017 Merriam Ln
Kansas City, KS 66103

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Business was not open at 8:30 like the website says. This needs to get fixed for customers in the future.

Brian P. 
Évaluation :
1

They didn't sweep out the truck before renting it to us. They didn't include the furniture dolly and moving pads we paid for. They charged us for them anyway. The mirrors in the truck had been modified and were not adjustable making it impossible to see other lanes of traffic. Extremely unhappy with the level of service we received.

Derek W. 
Évaluation :
5

The guy that owns this place was amazing and very helpful.

LUCAS H. 
Évaluation :
5

Excellent customer service and very helpful with making sure the trailer was put on correctly and that I knew where I was dropping it off and he went through the whole reservation to double check everything.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONELL M. 
Évaluation :
1

Hardy with Anders automotive failed to produce inaccurate reports in regards to turning in the truck I reserved. I turned in the truck on time beforehand in between the the set date and time that was scheduled for turn in before facing extra charges that follow with late turn in. He failed to verify that I turned the truck in on time or schedule there for the following business week when he submitted the reports the system would charge my debit card for additional days of use when in fact I turned the truck in when it was due. Mychecking account suffered a hefty charge on top of the charge that was actually due for extra use of mileage. Hardy is very nonchalant and dismissive of the mistake of being inaccurate and Dismissive in preparing information that puts the customer wallet at stake for hefty charges that are a inconvenience as a whole. Mistakes like this that cost the paying customer more than the intended rate should not be tolerated and by the way the situation was handled it seems to be that they are tolerated on the regular.

ISMAIL Z. 
Évaluation :
5

Best Uhaul experience I've ever had!

ERIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy L. 
Évaluation :
5

Fantastic service, Hardy took great care of me.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose P. 
Évaluation :
5

The mobile pickup didn't work well for me. Luckily Hardy was very accommodating and helped me with the process. Everything went smoothly after that!

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay F. 
Évaluation :
5

All was quick and easy!

Mary P. 
Évaluation :
5

They made it so easy.

Donald C. 
Évaluation :
1

Truck's battery was dead and needed a jump start before even leaving the lot. We had to jump it again before bringing it back. Had to leave running while unloading contents which increased gas usage.

Clara C. 
Évaluation :
2

Reservation was made for 8:30 am. Received notification that truck would not be ready until 10:00 am. Then at 10:00 am truck was still not ready. Needed to drive to another location to pick up different truck which put us 4 hours behind our schedule. Then trailer would not fit the truck we were hauling despite the fact that we gave the truck specifications at the time of reservation. Whole process was very disorganized and frustrating. Due to the delay and needing to find alternative transportation for the truck we intended to transport, nearly the whole day was wasted. Due to this experience alone, I would greatly hesitate to EVER use Uhaul again. The staff failed to make the situation right and refused to acknowledge the position they had put us in.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENDOR C. 
Évaluation :
1

Window had a terrible crack in it and I couldn't change the location since we were leaving for NY in the morning.

David S. 
Évaluation :
1

Truck had known damage and wasn't acknowledged, told that I would receive moving blankets, received no blankets. Told that drop off point was optional and that truck could be dropped any U haul close to my location. Total lie.

jon B. 
Évaluation :
5

Very helpful and accommodating. One of the best I've experienced in the country. A++++++++++++++++

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina G. 
Évaluation :
5

Best uhaul location in the Kansas City area!!!

Karim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelisa T. 
Évaluation :
3

Returned vehicle after hours.

mary L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

erin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
1

Definitely not coming back.

garry J. 
Évaluation :
2

The trailer was really dirty and the lights didn't work at all. Almost got in accident and received citation.

Eli A. 
Évaluation :
4

Very tight parking lot, Good old Chevy lover!

Bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W. 
Évaluation :
3

Power steering was not working brakes were also not great

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan N. 
Évaluation :
5

The gentleman at Anders Automotive was excellent. I appreciated his help and friendliness. Made the transaction easy and painless. Thanks!!!

brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rileigh K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tina G. 
Évaluation :
5

Trailer old and needs to be removed from fleet. Did not pull well and had lots of damage.

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Belinda B. 
Évaluation :
4

They were closed. Had to just leave a key.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Was treated with up most respect

DONNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie H. 
Évaluation :
4

The chains came off. Had to find a mechanic would could reattach after I had driven hundreds of miles with them unattached.

Sarah J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Anders Auto did a wonderful job and it was easy to pick and return. Kudos.

Edward R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

frank C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanna D. 
Évaluation :
5

The guy at Ander's Automotive was prompt and courteous. Je les recommande.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlie R. 
Évaluation :
5

These guys are the best, you should give them more business.

Isaac K. 
Évaluation :
5

Nothing- this is a very easy to use location. Nice and quaint, a great neighborhood U-haul!

Leanna D. 
Évaluation :
1

The equipment rented worked great, got what was needed done without any issues.... that was until after it was dropped off and had issues with Anders Automotive. When equipment goes missing, actually review your security footage before calling the police on the renter... will save a lot of stress and headache.

Seth L. 
Évaluation :
2

I rented a 19 foot truck for a LOCAL move with in city limits. However I was Still charged by the mile. I though the rental for a local move was 29,95 $ for 24 hours. I put down a 100 $cash deposit but only got 5 $back even though I brought the truck back clean, didn't use any of their equipment AND put 25 $worth of gas in it. I was expecting my 100 $deposit back as I had rented from uhaul before and always got my deposit back. When did the rules change? A 24 hour rental cost me 95 $??????

patricia D. 
Évaluation :
5

Excellent customer service and Anders really went above and beyond! I would highly recommend.

tamara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Very accomidating

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

The people at Anders Automotive were super friendly & made the whole process an absolute breeze!! Will definitely use them again if need be..

brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theron H. 
Évaluation :
5

We were sent to this location resulting in a mix up with equipment at a different store. The manager at this location verified our vehicles towing capacity before releasing the car transport to us. He was very helpful, thorough and pleasant to work with.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Excellent service very happy will use again

Terry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan J. 
Évaluation :
4

Thanks

ALSAYYED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Very convenient location to drop off the trailer when I was finished with it.

Mary C. 
Évaluation :
5

Manager Bill was very nice.

Shanelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle H. 
Évaluation :
5

Way better experience than we had with the Uhaul dealer on 78th and Metcalf. They were horrible. This dealer was helpful and quick.

Bridget I. 
Évaluation :
1

The location had no idea what was going on and could not generate my bill. Also did not understand that I want the “plus” insurance. Basically did not interface with my online reservation at all. I had to work it out with him when I should have been on the road. Took 45 minutes to get the truck.

Harold V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
5

Anders Automotive had a 15' truck available at the times I needed over Memorial Day weekend when no one else did. I did not care for the central number most U-Haul provider's numbers transfer you to when trying to rent. Waited a long time to speak to a real person who was not at the provider's location and seemed to be overwhelmed, so I drove to Anders and rented it in person. The U-Haul website was fairly good, and much more user friendly than Ryder's, Penske, or Budget, but trucks were being rented so fast, what was available changed by the minute. Very frustrating. The person at Anders who helped me was very friendly and responsive. The truck was clean, drove fine, and everything worked well until the last stop when one of the rear door cables broke or malfunctioned and we could not get the door fully closed. We dropped it off that way about midnight and called the person who helped us to leave a message about the door. Surprisingly, he answered the phone and thanked us for letting him know. I would definitely use Anders again for renting U-Haul and they apparently repair/restore older cars including numerous Jaguars which were being worked on. Nice people.

Bob W. 
Évaluation :
1

Horrible service and overly priced. Doubt i use uhaul again thanks to this location. Penske sounds a lot better know unless locations like this improve.

jack G. 
Évaluation :
5

Good experience

Lindsey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randilyn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanna D. 
Évaluation :
5

This location has great service! He opens at 9 on Saturdays and called to let us know the day before since the website said 8:30. We've done one uhaul return here when we moved to KC and then the pickup and drop off recently to move within town. We would use this location again!

Jessica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C. 
Évaluation :
2

I could not get a receipt because printer not working properly. Need receipt for expenses. The one sent to me by company was a windows viewer file that cannot be printed. Place was a dump and cab interior not very clean.

Lee H. 
Non les évaluations ont été soumises pour cet établissement.

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