Customer Reviews for Andover Truck Rentals
(U-Haul Neighborhood Dealer)

Évaluation :

5

Merci.

Évaluation :

3

The UHaul Mobile pick up / drop off process is absolutely horrendous. Between trying to get the keys initially and dropping off the truck, spent an extra 45 min of my time. I know location doesn't have anything to do with the App and how it works, but the app shut off multiple times during drop off (take a picture of truck, app would shut off x4) and it was a hassle.

Évaluation :

3

When we picked up the U-Haul truck we were not happy that the inside had not been cleaned. Someone had spilled soda/coffee on the console. The cup holders had liquid in them and the seats/floor were sticky. When we got the vehicle home we completely cleaned the interior. That shouldn't have been our job. We returned it cleaner than when we picked it up. We did enjoy the fact that the box truck was new, however, we were disappointed that the vehicle did not have cruise control.

Évaluation :

5

The U-haul app itself is buggy. The email told me I needed to make an account and download the app in order to retrieve the truck. I did so, and when it came time to pick the truck up the app wouldn't retrieve my location. It could do it on the map portion of the app, but not within the retrieval process. I contacted customer support and they asked me to use the website, which worked fine. My point it this: why make people download the app if it's not even going to work and you're direction them back to the website in the end?

Évaluation :

5

Fix your app. I was on the phone for 15 minutes Waiting for somebody to assist me with the app that was not working, before I called the local number. I got help from the local number

Évaluation :

5

Easy rental and truck was great. Solid communication too and the price was right!

Évaluation :

5

John went above and beyond to get the utility trailer I needed last minute!

Évaluation :

5

Friendly helpful service

Évaluation :

4

A little pricey per mile to be honest but overall 👍🏻

Évaluation :

5

all was good

Évaluation :

3

I rented for 24 hours and they asked it be back by 5 p. Then I said that is not 24. Then they said okay 930 a the following day.

Évaluation :

3

Very hard to find on gps

Évaluation :

2

I will rent from U-Haul again, but not this location. I found the self-service pick-up and return process very cumbersome. during the pick-up, the signal was lost and I had to start over. I found the process not very clear. During the return process, I had made note of the milage, and was going through the process from the comfort of my car, it was raining at the time, when I discovered that a picture of the milage and fuel was needed. And i had to go back to the rental. I don't recall finding a "submit" button when all was said and done. As far as the truck is concerned, it was very nice, however I felt that accelerator was "stiff", and I felt I had to press quite heavily to get the truck to move. I was concerned about making "jack-rabbit" starts. This was more effort than other trucks I have driven.

Évaluation :

5

went smoothly. Moving stinks, but I can always rely on Uhaul to make it easier.

Évaluation :

5

I had some difficulty uploading my Dl photo. Problem was likely on my end, but John's company was able to work with me. Excellent businesspeople!

Évaluation :

4

The vehicle has a shimmy on the highway and the transmission shift rough sometimes

Évaluation :

4

Wow - the driver's seat is way too close and no room at all. Uncomfortable to drive

Évaluation :

1

The customer service experience was horrible. They didn't explain anything well. The owner made it seem as if this was a staffed, physical location and that he would meet me there the morning of my rental. The morning of, I called and said I was a few minutes away and that he should leave to meet me there. He just kept repeating, "call me when you get there". Literally that's all he kept saying. I wish they just accurately presented it as a remote location with lock box set ups. They could have said, "Call me when you get there. I'll give you a code for the lock box." Horrible communication. There was no dolly or blankets in the truck, no ramp and they didn't go over that when I rented it nor present a menu of options that might include that. They asked me to call when I brought it back. I did, and left a message. They called me the next day asking if I dropped it off. I mean c'mon check your messages. If you don't want to be bothered on a Sunday don't bother me.

Évaluation :

1

Really poor customer service Then i was told one price when i booked the uhaul on the phone and when i picked up the truck the price went up another $20 Not. To mention it took forever for me to even get the key for the truck Worst experience ive ever had

Évaluation :

3

$1,99 a mile? That's pretty much false advertising when you only show the $20 something up front cost.

Évaluation :

5

none, service of phone reps was excellent and truck worked very well, no interaction with location management, all done on line or on phone with reps. would highly recommend U Haul any time.

Évaluation :

2

I dont like to leave bad reviews at all. But my truck was dirty. And i can't believe 200 miles after fee's and taxes cost 300 bucks. And another 95 bucks in gas. 400 bucks is alot of money. Also nothing in the back to tie down to. The railings are cheap and you cant strap to.

Évaluation :

5

No improvements needed. The No contact pickup and return was so easy.

Évaluation :

5

Remote checkin went perfect. U-Haul associates were very efficient and helpful.

Évaluation :

5

Spoke with John who was very courteous and helpful!

Évaluation :

3

Rented from other locations trucks were safe the truck I got from this dealer truck shouldn't be on the road. I couldn't go over 55 mph the whole truck shakes sounded like was going to shakes apart. The trip from Sparta nj to clover sc should have taken 9 hrs with this truck it took close to 12 hrs. Truck was unsafe lucky I'm still alive . I spent a lot of money for a unsafe truck I should pulled into a stat inspection check. Maybe U-Haul could refund me a some kind of refund, Feel free to call me.

Évaluation :

2

Check in was difficult, front brakes on the truck where horrible ,no air conditioning and customer service was an hour wait.

Évaluation :

4

Air conditioner did not work in truck.

Évaluation :

1

Customer service rep changed our location 3 times and ended up with the same location I started. Rude and hung up on me when having an issue obtaining vehicle

Évaluation :

4

This was a self-return.

Évaluation :

5

Check in was easy and very personable, walked me thru everything on the phone.

Évaluation :

5

Great service we will recommend you for your hospitality and service

Évaluation :

5

Nothing.... Was very impressed and John was awesome and very professional. May use your services again within a week. VERY PLEASED. Thank you.

Évaluation :

5

U-Haul - Mike was so helpful and accommodating it was so easy to pickup & drop off. It was so easy and less stressful.

Évaluation :

5

Half -way through trip the truck shook and said the Stabilitrack needed service. The ABS and traction dummy light was lit on the dashboard and remained on until I stopped to fill tank

Évaluation :

5

Great location. It was easy to pickup and drop off. The van was clean and with no issues.

Évaluation :

3

Provide instructions for where to park personal vehicle when picking up rental. Also, WIFI connection is awful in this area. It took me an extra half hour to return the vehicle because the website wouldn't load in time and UHAUL kept kicking me back out. FRUSTRATING

Évaluation :

5

I had a very positive experience renting a cargo van for the day from John's Automotive. The entire process was hassle free. John kindly walked me through the check in process. I would definitely use John's for future moves and would comfortably recommend it to others.

Évaluation :

5

Not a thing.

Évaluation :

1

Be more specific about the drop off areas ... have them be more identifying.. be more specific about what to do on the weekend when you are dropping off and there is no employees there

Évaluation :

3

Have the truck reserved available. I reserved a 20' and a message was left the night before, which I never heard, only a 15' was available. We could not move everything as planned and now we have to buy new because of your mistake. I should have been notified earlier. The representative I spoke to a day or two after I made reservation said I would be called the Friday before if there was an issue. I am very disappointed and thought using a big company, there should be no inventory issues.

Évaluation :

1

The app and location services were disastrous and do not work. I was charged twice.

Évaluation :

3

Had issue with truck still waiting on a call from a Mgr or corporate

Évaluation :

5

The brand new 10 ft truck I rented has no ramp.

Évaluation :

5

A little more about the entire process would have helped. But now that I know it I'd absolutely use them again!! Turned out to be a great experience!

Évaluation :

1

Service was terrible

Évaluation :

5

I think the rental process through the app was excellent - it walked you through step by step and made it easy to pick up and return.Overall I do not see anything that needs improvement. I will definitely rent from this site again.

Évaluation :

1

This location isn't "John's Automotive Repair". It's a KARATE DOJO/FLORIST! You're being duped, UHaul. The real John's is 4 miles down the road. Considering we were confused on how a 15" foot truck only had 12 1/2" feet of space (your "Mom's Attic" does not count to that 15', very deceptive and we barely got everything we needed to in the truck), we had no one to talk to because the "contactless" pick up is horrible. Not to mention this wasn't even remotely close to our "preferred" pick up location, which I assume preferred is just to make people feel better and you guys just pick whatever location benefits you best. After being on hold for 15 minutes, we finally straightened it out but just an awful experience. I will never use UHaul again. Completely horrible.

Évaluation :

3

I wish I was told it was a self serve. It was raining out and I drove from NH to NJ and was under a time restriction. I checked in the day before and expected the process to go quicker. The gentleman that helped me from another location was very helpful. Also the truck leaked.

Évaluation :

5

Everything is good

Évaluation :

5

The only issue was that it was not manned, only a drop off location. The location did not have the name of the center on it. Made it a bit confusingl, but a nice location, easy on, easy off. Big U-haul sign and key drop off.