Customer Reviews for Anniston Mini Mart
(U-Haul Neighborhood Dealer)

46 évaluations

1488 Anniston Dr   Lexington, KY 40505

(859) 551-3517

Heures d’ouverture

  • Mon-Fri: 8 am–10 pm
  • Sat-Sun: 9 am–10 pm

Services dans cet établissement :

Pour nous contacter

(859) 551-3517

1488 Anniston Dr
Lexington, KY 40505

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–10 pm
  • Sat-Sun: 9 am–10 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Better customer service and have the equipment that I paid for ready at the confirmed location and not sending me to another site only for a rude employee to not help me, only for me to have to call corporate to complain then get routed to a third location for paid equipment

Barry R 
Évaluation :
2

I ordered 12 blankets was only provided 6. Ordered an appliance dolly and utility dolly and got neither. Got told to go to another store and only got the appliance dolly

Brandon T 
Évaluation :
1

Absolutely the worst experience I have had with U-Haul. Our truck was not ready when scheduled, mind you they only had two trucks and I was directed to this store because it was the only place I could get a 15ft. box. We showed up tried to claim the truck on my phone, couldn't process the transaction. Had to go inside where the clerk barely spoke English and had no idea what he was doing. Tried to give me a 10ft. truck even after looking at my reservation. I declined that truck and he had to call someone else to come to the store with a key for the 15ft. truck. After waiting about 10 minutes for this joker to show up, he walked around, went in and out of the store several times, finally after twenty minutes he said that we had to re-enter our information because it was a new transaction. He did this on his phone and upon completion we drove off. Driving home we had to stop for gas, not anywhere near where we picked up the truck and I check my phone, NO KIDDING, 10 emails from U-Haul. This joker charged me for two trucks, both charges were not for the contracted price when I reserved the truck. So, I drop off the truck at a U-Haul store, tell them the situation and they can't do anything to help but give me a 1-800 number to call. I call and have to start two dispute claims for the charges. Now, the onus is back on me to follow up in a couple of days to see what the outcomes are. The woman in the claims dept. said they may or may not call me so I should just call them. I was on the phone for almost an hour with this dept. TERRIBLE PROCESS!!!!

Joseph W 
Évaluation :
5

very nice staff

SAMUEL B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

billy w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alinzon D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fayiin H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

crystal h 
Évaluation :
1

Was given the truck with no gas put gas in it and was charged for gas by the company it was supposed to be a $30 rental turned into $120 rental.

Alyssa P 
Évaluation :
2

Person didn't know what he was doing. He messed up my reservation also.

CIERRA F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANE L 
Évaluation :
1

Place is hard to find, and looks trashy

James G 
Évaluation :
5

Great experience....service was excellent!

Phil q 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeanna N 
Évaluation :
5

Thanks for the help from shop owner. Very helpful

Michael Z 
Évaluation :
1

Didn’t receive my money back from mileage

Crystal C 
Évaluation :
1

Was a sketchy area . Location hung up on you .didn't know where to park truck , felt super unsafe . Asked guy where to park guy hung up on me

Recardo W 
Évaluation :
5

AJ was very helpful

Ronald F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gunakhar B 
Évaluation :
1

Double charged me and making it very hard to fix the problem

Charles M 
Évaluation :
1

Fix the AC and don't put the pickup in such a shady spot. Another person was there to pick up the same truck as me, also. Terrible experience

Daniel D 
Évaluation :
1

Apu was very disrespectful towards me. He would barely look at me and mumble and almost didn't let me have the uhaul I reserved! He was incredibly rude. He mumbled something about someone coming at 11 am when I had a reservation for 9 that morning. I truly believe it's because I am a woman and that's why he did provide good customer service. It took my male friend talking to him for him to give me the uhaul. I would NOT recommend this location to a friend and in fact I would tell them to run from it

Kelly H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve b 
Évaluation :
3

A great improvement that would go a long way toward improving the whole experience for your customers would be to actually have the rental available at the location they reserve the rental from. Typically I've had to go to a different location to pick up the rental. I've come to anticipate that, but it's still frustrating.

Tom P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas B 
Évaluation :
5

N/a

Edgar G 
Évaluation :
1

I was taken care of in between customers and I specified I was returning in Gainesville and Ocala was put on my contract which caused a lot of undie stress and frustrations.

Jill M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNY W 
Évaluation :
1

This place is disgusting. Very dirty. Uhauls here are junk, engine light on, no gas, dirty, has graffiti all over the U-Haul.

Michael R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY O 
Évaluation :
1

Le client n'a pas laissé de commentaire.

peggy m 
Évaluation :
2

Paid for rental of a Dolly (7). No dolly on the truck. Made reservation for 1200 New Circle Rd location. Not pleased with location change made without being contacted.

Deborah F 
Évaluation :
1

Very dirty location in a terrible part of town. Did not feel safe dropping off.

Preston D 
Évaluation :
1

The truck had trash in the cab, location is difficult, staff in the store had no idea what they were doing to check me out for the truck. It did not go below 3000 RPM while driving, you could move the wheel 90 degrees in either direction you were still going straight, needs a wheel alignment badly, transmission has a hard time shifting gears. This truck is an accident or lawsuit waiting to happen.

Michele L 
Évaluation :
3

Nice people. Thank you.

Tamika R 
Évaluation :
1

This was the worse experience I have ever had with Uhaul. I was originally supposed to pick the uhaul up at Eureka Springs at 9:00 am. At 8:45 am, I was notified that the truck was not available because the other customer extended their time. I drove 3 hours to do so. I had to wait another 2 1/2 hours to get another truck. This was very upsetting and unprofessional because I was unable to help my daughter move her things out of her apartment.

SHEILA R 
Évaluation :
1

I did a on-line check-in at 7:30 AM. Got there at 9:30 AM. Clerk could not speak English good. Language barrier. He looked on his phone and said I wasn't on there. He doubled checked and said oh here you are. Then he took pic. of drivers license would not take???? Ha d to use my wife's driver lic. took 45 min. to get the truck. Very disappointed. Poor customer service. I'm stopping in on the one on New Circle Rd. Which is were I was suppose to pick up the truck the first place. Going to talk to the manager.

Michael D 
Évaluation :
2

I rented a truck and the truck was fine. I also rented a dolly and never received it then when I talked to the person at the minimart he has no clue what I was even talking about. Tried to call Uhaul and they told me I needed to talk to the guy at the minimart… just one big circle.

Thomas L 
Évaluation :
1

Attendant spoke broken English, very hard to understand. U-haul did not have the supplies requested (dolly, pads) despite paying for them. Was told I could pick up at a closer location and then was told the night before I had to drive 30 minutes away to pick up the truck.

Karen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Limmea J 
Évaluation :
2

Le client n'a pas laissé de commentaire.

tracy m 
Évaluation :
2

Could barely understand the person waiting on me. He insisted that uhaul should have sent me a code for lockbox in order to access key. He refused to let me have truck without it. After wasting nearly 45 minutes of my time he finally agreed to give me code. Meanwhile my moving helpers stood Around with nothing to do costing me valuable time and money

larry b 
Non les évaluations ont été soumises pour cet établissement.

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