Customer Reviews for Anniston Mini Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

Was given the truck with no gas put gas in it and was charged for gas by the company it was supposed to be a $30 rental turned into $120 rental.

Évaluation :

2

Person didn't know what he was doing. He messed up my reservation also.

Évaluation :

1

Place is hard to find, and looks trashy

Évaluation :

5

Great experience....service was excellent!

Évaluation :

5

Thanks for the help from shop owner. Very helpful

Évaluation :

1

Didn’t receive my money back from mileage

Évaluation :

1

Was a sketchy area . Location hung up on you .didn't know where to park truck , felt super unsafe . Asked guy where to park guy hung up on me

Évaluation :

5

AJ was very helpful

Évaluation :

1

Double charged me and making it very hard to fix the problem

Évaluation :

1

Fix the AC and don't put the pickup in such a shady spot. Another person was there to pick up the same truck as me, also. Terrible experience

Évaluation :

1

Apu was very disrespectful towards me. He would barely look at me and mumble and almost didn't let me have the uhaul I reserved! He was incredibly rude. He mumbled something about someone coming at 11 am when I had a reservation for 9 that morning. I truly believe it's because I am a woman and that's why he did provide good customer service. It took my male friend talking to him for him to give me the uhaul. I would NOT recommend this location to a friend and in fact I would tell them to run from it

Évaluation :

3

A great improvement that would go a long way toward improving the whole experience for your customers would be to actually have the rental available at the location they reserve the rental from. Typically I've had to go to a different location to pick up the rental. I've come to anticipate that, but it's still frustrating.

Évaluation :

5

N/a

Évaluation :

1

I was taken care of in between customers and I specified I was returning in Gainesville and Ocala was put on my contract which caused a lot of undie stress and frustrations.

Évaluation :

1

This place is disgusting. Very dirty. Uhauls here are junk, engine light on, no gas, dirty, has graffiti all over the U-Haul.

Évaluation :

2

Paid for rental of a Dolly (7). No dolly on the truck. Made reservation for 1200 New Circle Rd location. Not pleased with location change made without being contacted.

Évaluation :

1

Very dirty location in a terrible part of town. Did not feel safe dropping off.

Évaluation :

1

The truck had trash in the cab, location is difficult, staff in the store had no idea what they were doing to check me out for the truck. It did not go below 3000 RPM while driving, you could move the wheel 90 degrees in either direction you were still going straight, needs a wheel alignment badly, transmission has a hard time shifting gears. This truck is an accident or lawsuit waiting to happen.

Évaluation :

3

Nice people. Thank you.

Évaluation :

1

This was the worse experience I have ever had with Uhaul. I was originally supposed to pick the uhaul up at Eureka Springs at 9:00 am. At 8:45 am, I was notified that the truck was not available because the other customer extended their time. I drove 3 hours to do so. I had to wait another 2 1/2 hours to get another truck. This was very upsetting and unprofessional because I was unable to help my daughter move her things out of her apartment.

Évaluation :

1

I did a on-line check-in at 7:30 AM. Got there at 9:30 AM. Clerk could not speak English good. Language barrier. He looked on his phone and said I wasn't on there. He doubled checked and said oh here you are. Then he took pic. of drivers license would not take???? Ha d to use my wife's driver lic. took 45 min. to get the truck. Very disappointed. Poor customer service. I'm stopping in on the one on New Circle Rd. Which is were I was suppose to pick up the truck the first place. Going to talk to the manager.

Évaluation :

2

I rented a truck and the truck was fine. I also rented a dolly and never received it then when I talked to the person at the minimart he has no clue what I was even talking about. Tried to call Uhaul and they told me I needed to talk to the guy at the minimart… just one big circle.

Évaluation :

1

Attendant spoke broken English, very hard to understand. U-haul did not have the supplies requested (dolly, pads) despite paying for them. Was told I could pick up at a closer location and then was told the night before I had to drive 30 minutes away to pick up the truck.