Kyle was super nice and easy to work with. Truck is OLD and all dinged up, but runs okay. Steering is very loose.
MICHAEL G
Customer Reviews for Another Closet Self Storage - Bandera
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kyle was just right - accommodating and professional
Jeff FGreat customer service , very friendly and helpful. Merci
Mike tAll was great other than someone gluing the gas cap shut! I was able to free it and fill the truck up with fuel
Joseph CVery nice location and great customer service
Susan SThis location was a joy to work with. Very very helpful and professional.
Robbie CKevin over charged me and didn't listen to anything I was going thru as Kyle did!!! He was asleep the whole time I was there. I was told I would be taken care of and I only drove 20 miles to store no way half a tank
Sherri EThe passenger side mirror is loose and will start to aim down once driving. Needs to be repaired or replaced
Manuel MNice truck.
Pauka UQuick and easy return. Always helpful at this location
TODD GMuchas Gracias
Juan GKyle Marbach onsite was extremely helpful when picking up our rental truck. I had trouble with the system checking in on my phone and Kyle was able to handle it quickly. Highly recommend Another Closet Self Storage and Uhaul at this location.
John CKyle was very helpful and made suggestions that were needed, too.
Glenda ZStaff was very courteous and helpful. Truck was older but clean. Mechanically, needs work. Exhaust leak, ect. Only had to go about a mile, so wasn't a really big deal. But needs to be addressed.
TRENTON SThe truck I was given had an issue with the drivers' side mirror which made it extremely difficult tom drive in any kind of traffic. I was quite frightened to drive it at night. I ended up bringing it back a day earlier than expected. The ac did not work well either and it was 100 degrees outside.
Jerri MThe 10' truck I rented is in need of front end work. The steering was sloppy.
Ronald KIt was great. They even stayed a few minutes late to get me lined out. No complaints.
Ronald KNothing!! Barry did an absolutely amazing job. Thank you for your assistance!!!
Charles MThe truck, & service were excellent! Everything work very well! Thank!! You!!
FRED HFriendly too!
ANDREW Jtruck rental had no easy load ramp and was difficult to load heavy furniture for the purpose of the rental. A comment was made to the agent of that.
NOEL MAwesome place to rent. Great job 👏
BRENT RMy experience with your company was fantastic!
JEROME UDon't use this location My wife needed a restroom (we are older) and despite masks and no one there the front desk girl refused to let her use the restroom, which then turned into an emergency for her afterwards. I will never use this location again.
Charles RNothing very quick and professional service
CHARLES COnly thing is, quit making us wear a mask, the planned demic is over
DALE PNothing- service was great.
Nancy kThe wiper blades were terrible, if the rain had been heavy it would have been very hard to see anything. Please check the simple things.
J HNo Need For Improvement!!!! Loved This Place
ershel bWhile she was pushing the mask issue inside behind her plexiglass glass dome, the uhaul Truck was Filthy, dash, steering wheel, and door handles were sticky dirty !
Michael TI showed up and was told that I should have dropped the truck at the location on the contract. I said, "Oh, I didn't know - where is that on the contract?" He pointed to the spot that had no specific location listed.
David NThe gentlemen who checked me in was awesome
Mary DVery little parking. Should have a place to drop off in a secure location if you have dolly or other small items so they would not be left out if the person could not dropoff during open hours
J. Hgood experience. no problems
Jimmy Bhelpful staff. recommended call manager about truck preformance on highway. severe vibration on highway, worse at higher speed question alignment or wheel balance problem
Noel MNothing, everything was ready to go.
Paul KExperience was fast and excellent! Easy and they went out of their way to get what we needed! ??
Kevin ENatasha was so very helpful! She was professional and friendly....two things I appreciated after traveling through five states.
JANET BVery fast and got me on my way.
Brandy BI had pick up by cellphone. They put the wrong truck keys in the box. Had to turn around and take the truck back and pick up The correct truck. The truck had dog hair on the floorboard and between seats.
William JEverything was fine and the people that work there are very helpful. The only complaint I have is charging $0,99 a mile after the price of renting the truck plus refilling the gas. I spent $157 total just to drive 45 minutes and back. I literally used under 80 miles.
Bryan MAwesome
Ben PTruck had Axle Grease and Transmission Fluid on the walls. Filthy Dirty ! We ended up getting Grease all over our Furniture !!
Troy WI was told they would be out to lunch from noon till 3pm. When I arrived at 3:30pm the office was locked. I called that locations number, no answer. We were getting ready to drive away, when a woman finally came in from the back area. When we arrived to return the Dolly we had to wait 1/2 an hour to retrun it. The manager was renting out a storage unit. He asked how the equipment worked, I told him it was dirty and full of cobwebs, that the chipped paint on the handles cut my hands. He just said "sounds good". Like he really did not care! Frustrated.
Debbie MMuch quicker at each end then previous rentals thank you
Gary TWe had no ramp in our van, and only discovered this after the store closed. If I'd been told, we would have gotten a different truck. However, the truck ran smoothly, it was clean, and things went well. Overall, A rating.
Becka LExcellent customer service!
Shiela TWanted a final bill for proof of return. Was told we would receive an email but that hasn't happened yet and we dropped it off yesterday. Owner never left his chair to check the truck which was dirty and had exterior damage when we picked it up. We did take pics for proof of damage. This is only drop off place in Bandera. Much better than my pick up location.
Monike TNothing to add.
Dennis SAnother GREAT Experience at Another Closet in Bandera! Thanks, Natasha :-)
Richard CDitto comment above and it would nice if the door on my rental unit which I'm paying for would actually work. Requests to have fixed go on deaf ears. Sorry I believed them when they said it would be addressed several months ago. Never again.
robert gInstructions for after hours drop posted outside on the lot.
Tammy LI was too rushed to get it done. I thought I was renting the truck for 24 hrs NOT 8 hrs. Nothing was clear about that.
Stephen SIt was a little tough to find where to drop the keys after hours.
Kyle TProvide more assistance to the office manager. She had too many duties to attend to and needs an assistant. She did an excellent job, but there is too much work (renting vehicles, showing storage units, cleaning storage units, attending the front desk) for one person to do. Waiting period for her to assist me was too long (over a half-hour), but NOT HER FAULT. SHE NEEDS AT LEAST ONE ASSISTANT!
RICHARD MClean equipment, friendly service and competitive pricing. I am a satisfied customer.
ROBERT POpen on time. Also, it made me nervous that the manager did not walk the trailer with me for damage, neither when I took it or when I returned it. Other than that, all went well.
Russell LWe were very pleased with the overall experience and we were referred from a friend also
Richard gIt is super annoying to pick up a rental that doesn't have a full tank of gas. It's a ploy by rental agencies to scam extra costs such as gas by renters knowing it is challenging to fill up exactly the amount that was originally there. So while U-Haul and any rental agency is quick to charge a ridiculous fee if the fuel return is less than what it was, they are in no way accomidating if the return was made with more fuel. How do you charge renters a ridiculous fee for returning it with less and you guys don't end up filling it up for the next renter?!?! Simple... it's a scam.
Theresa M