Évaluations des clients Another Closet Self Storage Kerrville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Another Closet Self Storage Kerrville

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Glenn W.
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Le client n'a pas laissé de commentaire.

JONATHAN H.
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Le client n'a pas laissé de commentaire.

Bryan C.
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make it a little easier to check in to receive the equipment rented

CINDY J.
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Always the best service, I have rented at least 6 times in the last 2 years And had one small issue. Trucks are clean and well serviced.

JESSE S.
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While the trucks were easily accessible there was only one parking spot for you to leave your car that wasn't wedged between huge moving trucks. Also, the lady running the storage facility where the u-hauls are kept was quite rude. All I wanted to do was ask her where she would like the truck parked but she cut me off before I could finish asking my question. She then started giving me a hard time about whether or not I even belonged there. Poor customer service skills.

George S.
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Truck needed to be washed but was in good condition otherwise.

THOMAS C.
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Le client n'a pas laissé de commentaire.

JONATHAN H.
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Le client n'a pas laissé de commentaire.

GEORGE W.
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Le client n'a pas laissé de commentaire.

Dale H.
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Le client n'a pas laissé de commentaire.

Alfred R.
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Le client n'a pas laissé de commentaire.

John L.
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This location answers the phone which is a huge plus! I was able to coordinate a drop off as an on site person was able to answer my questions. This location also tends to waive the after hours drop fee as the WIFI in the area is poor to non-existent. Kudos to Heidi, one of your best customer service agents.

Terri F.
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They didn't have my reservation and they told me I was limited on time I could use truck. When I brought it back no one was in office. Had problems with turn in on mobile phone but finally got it

MARICELA M.
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Le client n'a pas laissé de commentaire.

Christian Y.
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Le client n'a pas laissé de commentaire.

Melissa A.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

Rand M.
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U HAUL LIES THEY TELL A PRICE ON THE PHONE (800#} THEN WHEN YOU GO TO PICK IT UP IT'S MUCH HIGHER. i ASKED 2 DIFFERENT PEOPLE IF THE PRICE QUOTED INCLUDED TAXES AND FEES THEY LIED AND TOLD ME THERE WERE NO OTHER CHARGES LIARS CORPORATE LIARS

Mark B.
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We dropped the unit off early and were charged an after hour drop off fee. Both my wife and I didn't hear anything about an after hour fee when we picked up the trailer. What's worse is the agent didn't give us an access code to put the trailer back were we got it. I won't use this company again. Not just because of the fee but they never answer the phone and or call you back. You have to personally go to there facility to get any answers. Very bad customer service. I would like my 20.00 dollars back too.

Linda K.
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Le client n'a pas laissé de commentaire.

James L.
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The lady who accepted my truck was prompt, courteous and professional.

CAROL C.
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Ashley was great. Very easy to work with,excellent.

Michael M.
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I believe the rates for the U-Haul I rented were fair and I would have preferred to have kept it up till the 24-hour mark allowed to me, but I moved to a house on a narrow street without protection and feared it to get vandalized. I appreciated the amenities available such as the dolly and moving blankets, but for this move I did not need them. The next time I move, I will be visiting again for another quality experience.

Francis B.
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Le client n'a pas laissé de commentaire.

Richard E.
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the clerk was very helpful and prefessional

Graham W.
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Perfect service! No way to improve!!

Starla H.
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Friendly even after I chose not to use the trailer

Glenn A.
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Helpful staff and efficient process

Lauren M.
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Le client n'a pas laissé de commentaire.

Ronald C.
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Le client n'a pas laissé de commentaire.

Dawn C.
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While my experience with Kerrville TX Uhaul itself was good, due to, when I was finally able to pick up my truck, all thanks to Kenya was great. The on-line help was awful, other than Kenya. All the several transferred associates I spoke with were ridiculous. None of them were professional and I never want to speak with them again, especially the man (Inever got his name and he wasa major jerk.) I do want someone to reach out and contact me. 405 585 7347.

James W.
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Charged for the full day despite not using the vehicle at all when it was determined to be insufficient for the job.

Robert W.
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We are grateful for the service and storage at this location, and the customer service is always great.

GELNN A.
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The manager,Ms Jenkins, was exceptionally helpful, courteous and customer focused

Mischele R.
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This place is still charging me 2 weeks later! After I already settled things with go-uhaul the day after my rental.

James P.
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Le client n'a pas laissé de commentaire.

Susana P.
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Le client n'a pas laissé de commentaire.

Atzimba M.
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Le client n'a pas laissé de commentaire.

David M.
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Process was new but easy to maneuver was we got going in right direction with support.

Timothy L.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

Brian G.
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The facility was very clean, organized and easily accessible. And the service was very great. I look forward to coming by again.

Julianna M.
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Le client n'a pas laissé de commentaire.

John W.
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The only thing that you can improve is the phone call procedure so that I can speak directly to the agent on site. Both of them are great.

Arturo M.
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Le client n'a pas laissé de commentaire.

Gale H.
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Ashley did a great job answering my many questions. Will utilize this U-Haul again if the opportunity arises.

kirsi B.
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N/A

Luther W.
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Le client n'a pas laissé de commentaire.

Michael F.
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We were driving 60+ miles to pick up the UHaul truck. The pick up location moved 2 times after our initial location confirmation - further and further away from our home. We were concerned about all the sudden changing of location and were afraid there would be no truck available after driving 60 miles to pick it up. It all worked out okay, but there seems to be an opportunity for improvement.

James B.
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The 20 Foot truck I had was difficult to put gas in. At all four different gas stations in three states, I could not use the auto-flow mechanism. Even on the lowest flow setting it kicked off. I had to manually hold the handle at a trickle and still it would kick off 15 to 20 times. Not very convenient and very time consuming when trying to pour 30 gallons at each stop. Obviously and manufacturer's defect.

Trenton F.
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The reason I put such a low rate is because y'all need to make the total a lot more clear and explain to people that 4 days of renting a truck will cost over 800 dollars and it's not anywhere near the “39.99 a day” total

Travis R.
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Easy to turn in my rental stuff and helped me with a storage unit while I am attending training for my job.

Andrew J.
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Le client n'a pas laissé de commentaire.

Trenton F.
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Le client n'a pas laissé de commentaire.

NANCY S.
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Le client n'a pas laissé de commentaire.

wilhelmina B.
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Le client n'a pas laissé de commentaire.

Clifford B.
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Le client n'a pas laissé de commentaire.

Jose S.
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Ashly is a great fit for the job! she took the time to explain details and installed the auto carrier to my suburban herself, very impressive,

James T.
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Thank you for all your advice. It helped make my move affordable and manageable.

Rodney E.
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We had a great experience the people. Thank you.

JUAN H.
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None at this time are needed

Thomas H.
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Le client n'a pas laissé de commentaire.

Mark L.
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Radiator was leaking also was the power steering pump. Reported it when I returned it, she really much care and dismissive, so left the keys and left.

Jenica B.
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Le client n'a pas laissé de commentaire.

Shelby W.
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Le client n'a pas laissé de commentaire.

THOMAS V.
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Possibly open at 8:00 am. Otherwise a nice experience.

jim B.
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Le client n'a pas laissé de commentaire.

John W.
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Excell service

Perfecto P.
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There was damage to the truck already. Because we didn't take a picture they wanted to blame it on us. The location where it was bent and scratched had x's on it and my understanding is that if it has ex's that damage was there already.

William O.
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This location was very near my house. Uhaul had me going to a location 15 miles further when I booked the trip and then re-set my drop off to a location 15 miles in the opposite direction passing this location on the way. I stopped and asked the attendant if I could drop it off with her and she was able to make that happen for me.

Larry H.
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Second time at this location and dealing with this person. A real pleasure. Makes me want to rent the trailer again .

Julie P.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Sherry F.
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Very friendly and helpful

Albert P.
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Le client n'a pas laissé de commentaire.

Gloria E.
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Le client n'a pas laissé de commentaire.

richard A.
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Le client n'a pas laissé de commentaire.

DEBORAH S.
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During a very difficult time for our family, you two Ladies we're so Kind and understanding. We will recommend y'all and we'll be back Soon. Thank you so much!

JANET D.
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Le client n'a pas laissé de commentaire.

brian B.
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Le client n'a pas laissé de commentaire.

mary jane B.
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What a kind and helpful young woman you have in this office! Great hire! Made my whole day. Thanks!

Mischele R.
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The online check in and out process takes entirely too long. I spent more time getting the truck thank i did loading it

Nathaniel R.
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Le client n'a pas laissé de commentaire.

Manuel R.
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Le client n'a pas laissé de commentaire.

Marcus J.
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Uhaul was great from start to finish. Kevin Erlwein was great. If you check in 1 truck wrong it's a mistake, but 2 different trucks something needs to change. Take pictures of the gas, mileage, and back of the truck.

Judy H.
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Le client n'a pas laissé de commentaire.

John W.
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no improvement possible

Julie L.
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Did not have equipment I needed nor did they bother to tell me until I got there to pick it up! Wasn't the friendliest either

Sharon H.
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We don't see any need for improvement. We were extremely impressed with the staff and the facility. The staff was very friendly and helpful. We highly recommend Another Closet, Kerrville.

Mark S.
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I want to pick up the truck where I rent from —-Not have to drive to another location !!!!

Wes T.
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Le client n'a pas laissé de commentaire.

Elizabeth T.
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Would've preferred a closer location to drop off, but thought it was best to return where we were recommended to.

Deborah Z.
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We were told to call the 800 regarding drop off instructions. They told us to download the app and post pictures and the miles and all that prior to dropping off. The app had no place to do that. When i called back to customer service and expressed my discontent, the lady hung up on me and would not answer the phone again. I was upset but not rude. Her actions were very unprofessional and as a result, i will never use your company again.

ronald G.
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Le client n'a pas laissé de commentaire.

John W.
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nothing

Kimberly G.
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I could not maneuver the trailer in reverse so the two employees came out to direct my steering. It would have taken me over 20 tries if not for them.\\\\\\\\\\\\\\\\\\\\

Wayne J.
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I didn't notice anything that needed changing.

Larry H.
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The person working there the Saturday morning was very pleasant to work with and cute, to boot.

MICHELLE M.
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Everything was absolutely perfect!!

Doug C.
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Drop off was very friendly and so was pick up Great experience once i matched my key to truck lol...

Non reviews have been submitted for this location.

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