Customer Reviews for Another Closet Self Storage Kerrville
(Concessionnaire U-Haul dans le voisinage)

222 évaluations

3371 Loop 534   Kerrville, TX 78028

(830) 895-0613

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(830) 895-0613

3371 Loop 534
Kerrville, TX 78028

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Getiing a truck for this Uhaul place was a very good experience. Elizabeth, the girl in office, was very pleasant, polite and professional. She answered all my questions and had me on my way quickly. I called the office to extend my rental an extra day and they said “Don't worry about it, we will take care of it and complete the transaction when you return the truck.” Excellent experience. Would recommend them to anyone.

HERBERT E JR S. 
Évaluation :
5

Excellent 5stars.

ALLAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyanna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
4

Location was closed when we arrived. Tried to use the app to drop off the vehicle and after several attempts just dropped off the key and hoped that this would be sufficient. App never did work properly!!

JAMES S. 
Évaluation :
5

Staff were very helpful.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

The U-Haul truck share service option was great. My only concern is the truck that I received only had 1/4 tank of gas on pickup, which required me to immediately go to the gas station and fill up.

David R. 
Évaluation :
1

System was down when attempting to rent a tow dolley was at one location for almost a hour and denied to help also they send me to another location to rent a uhual trailer and was getting a auto transport trailer they had one available process the rental but couldn't rent it after they told me yes because it got reserved and spended another hour of waiting to get everything situated I had to leave out of town from Kerrville tx and get to eaglepass tx at a certain time for appointment but due to the lack of help I was late and had to be rescheduled I was really disappointed I expect a refund it was unacceptable experience

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah V. 
Évaluation :
5

easy drop off. Thank you!

SEAN VICTOR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramiro V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ardie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY C. 
Évaluation :
5

Best place in town!!!!

CINDY J. 
Évaluation :
3

Lady was rude and unwelcoming. Brought the truck around but neglected to check if everything was in working order until the last minute as an after thought. Didnt have ordered equipment preloaded and was trying to rush me off the lot.

Victoria P. 
Évaluation :
3

Vehicle had tire pressure issues

MARTIN JAMES J. 
Évaluation :
2

The U-Haul sign is not anywhere on the door so I did not think I was at the right location except for seeing a number of U-Haul trucks in the parking lot. I called the phone number on the door of the location and eventually I was transferred to a U-Haul prompt and I was put on hold for an extended time while a recorded message kept saying all of the representatives were busy helping other families so please remain on hold. After about 4 minutes of hearing that recorded message I terminated the phone call and went inside. There was a representative behind the desk and she was not on the phone as the recorded message kept saying and she helped me. The sign on the location read Another Closet Self Storage so I took a chance by going into the building hoping I could rent a truck as I did. Please can you add U-Haul on the door?

JOHN G. 
Évaluation :
4

Truck was NOT available on date and time. Truck was requested 30 days before we needed & checked every 7 days to make sure truck would be available on day needed, and last day checked was 4 days before needed and was ASSURED truck WOULD BE AVAILABLE. I was sent on a wild runaround to different rental companies to get a truck and NO ONE EVEN KNEW ANYTHING ABOUT A TRUCK FOR ME AND DID NOT HAVE A TRUCK AVAILABLE. Worst experience I have ever had renting a u-haul truck.

RICHARD T. 
Évaluation :
5

A Great moving experience!

Charles F. 
Évaluation :
5

I have only used UHaul when I've needed to move and will always use Uhaul. Great customer service! Awesome value!

RICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall F. 
Évaluation :
5

The staff was very friendly and attentive. I did notice that while on my trip the AC didn't work. The staff wouldn't have known this as the temperature this time of year is cool. During the one-day trip, the humidity was very high so I did want the AC on. On the trip back I drove in the evening so it didn't matter. Just a note for management.

MARK B. 
Évaluation :
4

was able to complete the rental in good time and we were able to leave location with no issues

TERRI F. 
Évaluation :
5

Really don't have anything to add. Everything went smoothly and representative was helpful and cordial

GLENN G. 
Évaluation :
2

I had made it clear that on a 15' truck would work for me when I made the reservation. When I got to the location they said I had been upgraded to a 20' because the two 15 ‘ trucks on the lot were promised for the next day to other customers. They said Uhaul had sent me a email about the change. That email arrived 10 minutes before my scheduled pickup time. I finally got the 15' truck after much argument. Totally unsatisfactory

jerry P. 
Évaluation :
5

Smooth sailing! Staff went out of their way to help me make best choices and research all options. Truck perfect for my needs. Then...when I realized I was in over my head with huge and heavy furniture...the sticker in the truck leading me to help unloading saved the day. Had movers at the door lined up in less than 10 minutes. Great experience from start to finish.

LISA S W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
5

Elizabeth helped me and she was fantastic. It was supposed to be a contactless check in but there was a glitch. She fixed me right up and did it with a smile!! Thanks again Elizabeth!!

Pamela R. 
Évaluation :
2

The lady at the desk was excellent but I had all kinds of iffuea using the truck share. Then I was presented with additional charges after I already paid for the reservations. Took 3 hrs to get my truck even with a reservation. Then the truck was very hard to control because there was so much play in the stearing I was scared drivin g it on the highway

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

make it a little easier to check in to receive the equipment rented

Bryan C. 
Évaluation :
5

Always the best service, I have rented at least 6 times in the last 2 years And had one small issue. Trucks are clean and well serviced.

CINDY J. 
Évaluation :
3

While the trucks were easily accessible there was only one parking spot for you to leave your car that wasn't wedged between huge moving trucks. Also, the lady running the storage facility where the u-hauls are kept was quite rude. All I wanted to do was ask her where she would like the truck parked but she cut me off before I could finish asking my question. She then started giving me a hard time about whether or not I even belonged there. Poor customer service skills.

JESSE S. 
Évaluation :
5

Truck needed to be washed but was in good condition otherwise.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred R. 
Évaluation :
5

This location answers the phone which is a huge plus! I was able to coordinate a drop off as an on site person was able to answer my questions. This location also tends to waive the after hours drop fee as the WIFI in the area is poor to non-existent. Kudos to Heidi, one of your best customer service agents.

John L. 
Évaluation :
3

They didn't have my reservation and they told me I was limited on time I could use truck. When I brought it back no one was in office. Had problems with turn in on mobile phone but finally got it

Terri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARICELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

U HAUL LIES THEY TELL A PRICE ON THE PHONE (800#} THEN WHEN YOU GO TO PICK IT UP IT'S MUCH HIGHER. i ASKED 2 DIFFERENT PEOPLE IF THE PRICE QUOTED INCLUDED TAXES AND FEES THEY LIED AND TOLD ME THERE WERE NO OTHER CHARGES LIARS CORPORATE LIARS

Rand M. 
Évaluation :
2

We dropped the unit off early and were charged an after hour drop off fee. Both my wife and I didn't hear anything about an after hour fee when we picked up the trailer. What's worse is the agent didn't give us an access code to put the trailer back were we got it. I won't use this company again. Not just because of the fee but they never answer the phone and or call you back. You have to personally go to there facility to get any answers. Very bad customer service. I would like my 20 dollars back too.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

The lady who accepted my truck was prompt, courteous and professional.

James L. 
Évaluation :
5

Ashley was great. Very easy to work with,excellent.

CAROL C. 
Évaluation :
5

I believe the rates for the U-Haul I rented were fair and I would have preferred to have kept it up till the 24-hour mark allowed to me, but I moved to a house on a narrow street without protection and feared it to get vandalized. I appreciated the amenities available such as the dolly and moving blankets, but for this move I did not need them. The next time I move, I will be visiting again for another quality experience.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis B. 
Évaluation :
5

the clerk was very helpful and prefessional

Richard E. 
Évaluation :
5

Perfect service! No way to improve!!

Graham W. 
Évaluation :
5

Friendly even after I chose not to use the trailer

Starla H. 
Évaluation :
4

Helpful staff and efficient process

Glenn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
3

While my experience with Kerrville TX Uhaul itself was good, due to, when I was finally able to pick up my truck, all thanks to Kenya was great. The on-line help was awful, other than Kenya. All the several transferred associates I spoke with were ridiculous. None of them were professional and I never want to speak with them again, especially the man (Inever got his name and he wasa major jerk.) I do want someone to reach out and contact me. 405 585 7347.

Dawn C. 
Évaluation :
1

Charged for the full day despite not using the vehicle at all when it was determined to be insufficient for the job.

James W. 
Évaluation :
5

We are grateful for the service and storage at this location, and the customer service is always great.

Robert W. 
Évaluation :
4

The manager,Ms Jenkins, was exceptionally helpful, courteous and customer focused

GELNN A. 
Évaluation :
3

This place is still charging me 2 weeks later! After I already settled things with go-uhaul the day after my rental.

Mischele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atzimba M. 
Évaluation :
5

Process was new but easy to maneuver was we got going in right direction with support.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

The facility was very clean, organized and easily accessible. And the service was very great. I look forward to coming by again.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna M. 
Évaluation :
5

The only thing that you can improve is the phone call procedure so that I can speak directly to the agent on site. Both of them are great.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo M. 
Évaluation :
4

Ashley did a great job answering my many questions. Will utilize this U-Haul again if the opportunity arises.

Gale H. 
Évaluation :
4

S.O.

kirsi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luther W. 
Évaluation :
4

We were driving 60+ miles to pick up the UHaul truck. The pick up location moved 2 times after our initial location confirmation - further and further away from our home. We were concerned about all the sudden changing of location and were afraid there would be no truck available after driving 60 miles to pick it up. It all worked out okay, but there seems to be an opportunity for improvement.

Michael F. 
Évaluation :
5

The 20 Foot truck I had was difficult to put gas in. At all four different gas stations in three states, I could not use the auto-flow mechanism. Even on the lowest flow setting it kicked off. I had to manually hold the handle at a trickle and still it would kick off 15 to 20 times. Not very convenient and very time consuming when trying to pour 30 gallons at each stop. Obviously and manufacturer's defect.

James B. 
Évaluation :
2

The reason I put such a low rate is because y'all need to make the total a lot more clear and explain to people that 4 days of renting a truck will cost over 800 dollars and it's not anywhere near the “39,99 a day” total

Trenton F. 
Évaluation :
5

Easy to turn in my rental stuff and helped me with a storage unit while I am attending training for my job.

Travis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trenton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilhelmina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford B. 
Évaluation :
1

Ashly is a great fit for the job! she took the time to explain details and installed the auto carrier to my suburban herself, very impressive,

Jose S. 
Évaluation :
5

Thank you for all your advice. It helped make my move affordable and manageable.

James T. 
Évaluation :
5

We had a great experience the people. Thank you.

Rodney E. 
Évaluation :
5

None at this time are needed

JUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

Radiator was leaking also was the power steering pump. Reported it when I returned it, she really much care and dismissive, so left the keys and left.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby W. 
Évaluation :
4

Possibly open at 8:00 am. Otherwise a nice experience.

THOMAS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jim B. 
Non les évaluations ont été soumises pour cet établissement.

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