Easy drop off, hard to get a signal to get on line to use the app.
Richard H
Customer Reviews for Another Closet Self Storage Spring Branch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Due to my original pick-up location, (The Mailing Spot, 19179 Blanco Rd Ste 105 San Antonio, TX 78258), being changed due to a UHAUL truck not available, I was required to drive to Spring Branch TX. My pick-up location drive went from 10 minutes to 35 minutes each way. The new location didn't have a utility dolly or the furniture blankets I requested on line and paid for. I was required to find another location on my own that required additional driving. It was an unpleasant day due to my tight schedule becoming impossible to navigate without being late.
David DNot a convenient location
Jennifer AAssociates were very personable, made pickup and drop off very easy. Would use them again, if the need for a rental arises again
john rCustomer service was bad
sandra bGood truck. Great service.
Joseph CJust make sure they have windshield wiper fluid please. Truck was basically clean but window dirty cause no fluid. Other than that they are what they are it was just fine. Thank God for that working ac.
Sandra GI always like to use this location.
MICHAEL BI was disappointed with the cleanliness of the vehicle.
Lewis BCouldn’t lock the key drop off box
Andrew MLate to open and rude
Troy HDropped after hours
Jacqueline SRental smelled like pee. Also, returned with gas needle slightly on the left side of the required 1/4 tank mark, but still touching it. Was charged $55 refueling fee. Will not be using this location again.
Trenton HI've had nothing but a wonderful experience with this place. Kassandra is one of the most kindness people and so very helpful. Thanks
Juanita PThis was literally the worst experience I have ever had with U Haul. Not only did you guys change my reservation pickup over 35 miles away but because you did that the help that I hired had to leave 2 hours before I was done and I had to load a full truck by myself. You guys didn't even rent the equipment to me that I needed which was a utility Dolly and pads I had to hope and pray that glass pieces and everything else I had made it safe without proper protection. I had to physically carry a fridge washer and dryer heavy couches and plenty of other pieces because you guys told me last minute that you didn't have the equipment that I needed and rented. I have used u-haul for over 5 years and this experience was by far the worst that I have ever had in my life. I know that I am not a big name customer but I have a small business that I cherish and that I work my ass off for and you guys put my reputation at stake and I will never forget this experience.
Christian RThe girl on the front desk, (sorry, can't remember her name) has an excellent customer service. She was very cordial and very courtesy. Merci.
GINA RI was to turn in my truck by 6pm. when I got there at 530pm and place was closed. they charged me after wards, 20 for an after hours return. it's not my fault the place closes at 2pm. that wasn't right.
david mGood job!
RANDAL WFriendly staff and easy pick up. Highly recommend!
Brian ZQuick and easy
JEFFREY SEverything was exceptional.
Penny AThe corporate people were extremely rude. I returned the truck ahead of time. The storage unit manager, Cassandra, failed to log me in. I received a text from corporate that truck was still out. I called Cassandra so she wouldn't get in trouble. The next day corporate sent me a text threatening legal action. I called and the first corporate guy hung up on me I called back and boss lady was very sparky. And the whole time the truck was turned in early.
Donald LMainly the truck itself just made a tremendous amount of noise, which was hard to even think straight. It was like a vacuum sound the entire way at 63 mph
Matthew CThe staff was friendly and accommodating. I was pleased.
Marlin MThey were closed before there posted hours.
STEVEN SVery small after-hours delivery lot
Timothy BAll good. Great onsite employees!!
EARL BAll good. She does a nice job!
Earl BThe person that helped me out was really great and deserves some push-ups!
Erik BLocation is convenient. Truck was not clean on the inside and windshield was extremely dirty. Inside cleanliness was not great either. Lock boxes are in poor condition. Parking area is tight, but okay. My contracted dolly and blankets were not in the truck at pickup and was impossible to get them on Sunday and make my time for meeting my movers. In all, not a great experience but the truck ran well and it got the job done.
Kendall CAll good. A pleasant consumer experience
Earl BThe lock types hanging on the wall of the office should be taken down immediately. The lock DID NOT fit the latch holes on the 20 ft. truck I rented. How something like this could happen is beyond me, but selling or issuing locks that don't fit is BAD business. Fortunately, after finished loading after midnight, a friend of mine had a gun lock to use that actually fit.
GLENN OHave someone in the office at all times during business hours for returning trucks and equipment.
MARCOS GWe were treated with respect and had not problems at all.
Jerry BThe uhaul 20 ft Truck had a significant front end shaking/vibration limiting the safe operation to under 55 MPH. Appears that either the wheel bearings or tie rods are going out. Did not feel safe driving the vehicle. Reported this when the Truck was returned.
Ellwood SI scheduled Mobile pickup days in advance and it was not ready when I arrived and had to wait for the store to open. They also did not have any wardrobe boxes.
ZACHARY MNight and Day difference from the check-out location.
RUSSELL PI really like the new lock box for keys. Great service. Very polite people. Thanks again.
MICHAEL BThe 2 original locations did not have what I had reserved. I was sent 35 miles out for 1 truck & another location for the 2nd truck. No one contacted me letting me know the trucks were not @ the original locations & times. Needless to say our job has been delayed costing us 2 extra days. When reservations are made with U-haul they provide false information.
NORMA FExcellent customer service and great rates!
ROBERT AExcellent service at the drop off and I was able to change to a location closer to my home
JOHN RCleanest Uhaul truck Ive ever rented! Clerk was wonderful
JOHN BGreat customer service!
HUMBERTO RAdd cruise control
david zWeb is hard to access due to remote location - made drop off difficult to log.
Frank MCleanest Uhaul facility I have used
ROBERT FYour App and online process is ridiculous. For that alone I wouldn't rent from UHAUL again.
Miguel BIf possible have front window cleaned of bugs, otherwise it was great!
Deborah GWe drove 15 miles to return the trailer to this place and were told they were full and could not accept our trailer. I had to tow it to another place, only to be told they could not accept it either. After telling them they could drive 15 miles to my house to retrieve it when they had room for it, they agreed to let me drop it off in their parking lot. If the coronavirus is responsible for the overflow of idle trailers, I do understand, but I should have been directed somewhere else that had room for it.
Steve WAsked for manager to contact me! Has not happened as of this survey...
WALTER WGreat service but I was sent back and forth from one store to the other and there was no room at the 2nd location. A phone call would have been convenient so I did not have to run back and forth.
Michelle G