Excellent service at the drop off and I was able to change to a location closer to my home
JOHN R.
Customer Reviews for Another Closet Self Storage Spring Branch
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cleanest Uhaul truck Ive ever rented! Clerk was wonderful😊
JOHN B.Great customer service!
HUMBERTO R.Add cruise control
david Z.Web is hard to access due to remote location - made drop off difficult to log.
Frank M.Cleanest Uhaul facility I have used
ROBERT FRANCIS A.Your App and online process is ridiculous. For that alone I wouldn't rent from UHAUL again.
Miguel B.If possible have front window cleaned of bugs, otherwise it was great!
Deborah G.We drove 15 miles to return the trailer to this place and were told they were full and could not accept our trailer. I had to tow it to another place, only to be told they could not accept it either. After telling them they could drive 15 miles to my house to retrieve it when they had room for it, they agreed to let me drop it off in their parking lot. If the coronavirus is responsible for the overflow of idle trailers, I do understand, but I should have been directed somewhere else that had room for it.
Steve W.Asked for manager to contact me! Has not happened as of this survey...
WALTER W.Great service but I was sent back and forth from one store to the other and there was no room at the 2nd location. A phone call would have been convenient so I did not have to run back and forth.
Michelle G.Super Nice Guy!
Tony B.Joseph, the manager at Another Closet Self Storage, has always been very professional and accommodating:)
Charles L.Joseph does a fantastic job at Another Closet Self Storage...he made our truck arrangements on the ‘pickup' end...was courteous and efficient!
Charles L.I can pick up UHAUL Trucks earlier at other locations and wont get docked an extra day for delivering the truck an hour or two after 6:00 pm.. Not appreciated.
Lance A.The girl working the desk at the business really did not want to deal with my return and kept looking for a reason to send me to another location.
Ward P.Employee was very rude and lazy. No help with trailer didn't want to take it. Had to fuss with her to get a receipt for returning the trailer
Ben B.Fast, efficient and professional
Paul S.Test for functioning tail lights. Tighten hitch more during hookup.
Robert W.Great location. All good.
Earl B.Great help & very nice
Kelli K H.Had an appointment set for 11 am and I got there early 10:30 am to speed up the process only to find a sign on the door stating they we out until 11:15 am. Then once they arrived it took 20 minutes to find and rent the trailer (I was the only one there). It was nice to be able to drop off when they were closed!! But the front end of the rental could improve. Thanks
William S.I would recommend when checking the blinkers and brake lights that you also check the tail lights. I didn't know I had no tail lights until I was driving in the dark and had to drive with my hazard lights on. I was very uncomfortable the entire time
Lorelei B.Called to see if they had a 4X8 trailer they said yes and it would be 14.95. When I got there they did not have the trailer and rented me a larger trailer for 20.
Russell E.My comments are related to UHaul and not to either location. I was never informed that I was paid a Set Price (rather than a per day price) and I returned the unit after two days...not the 5 that I was charged for. I should have a refund for those unused days. This is not ethical. You have text on the contract related to Per Day charges, but in reality you are unethically having a different basis for the charges. Completely unethical.
John V.This was the 3rd location we went to as we were sent away by the other 2 and we're being sent away by this location as well. We had driven over an hour through back roads to drop off locations that we were told to go to only to continusly be sent away. We were told by customer service no matter what to just leave it at this location even though we were being yelled at. We were told someone from customer service would call us to rectify the situation and still no call. I have never been treated so poorly.
Susan P.Thank you!!!
connie H.Trailer was ready to go, when I got there. The representative was helpful throughout the process. It was an easy, smooth process, in and out in a short time.
scott C.I was early. The manager opened early. She was knowledgeable and through. Seamless and without stress.
Arthur B.The truck did not seem to have much power. A diesel engine may be a better choice for future trucks.
Boyed L.All good !!!
Earl B.Truck malfunctioned about 7 miles from location and we had to call and ask for another vehicle. We had to drive the truck back to location with it sputtering and shaking at a low speed causing traffic. We were given another truck that was fine. However, We were charged the mileage of the broken truck even though we did not use it. I have emailed Ron Belenski and he asked for my number, which I gave him. Then I emailed for a follow up I am not getting any response from him. I want to be credited the 15 Miles plus tax/fees for the truck we did not use. I am on hold with U-Haul customer service now and have been waiting for 17 minutes so far.
Mesha K.Professional and helpful! Will definitely use again if needed
Shirley B.Everything was great except we had mechanical issues with the truck on the way back. Engine light came on and A/C cut in and out. Was drivable but it will need to be serviced before sending back out with future customer.
JAMES J.The place was near by, very clean, service very polite. Checked in online which made the checkout time under 10 minutes.
RODNEY O.I was charged an extra 44,00 $.I have called for 3 days and get no answer. I went by the dealership several times and it was always closed. I was on hold for corporate customer service over 30 minutes with no answer. The chat never answered either. I requested a customer service form but have never received one. I am VERY disappointed with the lack of concern for their customers.
Robert K.