Le client n'a pas laissé de commentaire.Christina M.
Customer Reviews for Anthonys Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Anthony J.
Longer hoursThomas R.
Le client n'a pas laissé de commentaire.ROBERT E.
the tow dolly we used had a flat spot on it, we drove Florence Az to Bishopville SC Mid way on our trip as I was inspecting our vehicle i notice that the tire had a wore spot about 2" round. We had to stop and try to find a U-Haul service center or road service on a Sunday. It took over tow hours for customer service to respond, by then we found a U-Haul in Elk Ok. that was able give us hand and got us back on the road. We were already about an hour on the road before we got a call back form customer service.jose M.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Anthony J.
There was supposed to be a dolly and blankets in the truck - there were none. Otherwise very convenient.Sherill U.
Closed upon arrive 2 hrs before posted end of business hours. Truck was not on site it was in an unmarked dirt lots. Took 45 mins to get mobile check-in completed to get keys, truck was dirty with unmarked damages to outside, did not have a full tank of gas and the check gas cap indicator light was onSamantha P.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Shawn S.
I was overcharged! I returned it clean with a pile of furniture blankets and did not get credit for them and was charged for cleaning!Mary H.
Le client n'a pas laissé de commentaire.Arild L.
Truck: 1) needs a tire balancing. 2) Since user is instructed to check and add oil on long trip, a notice of what oil grade is required should be clearly posted. I could not find/determine. Tow dolly: 1) should have tires rated higher than 62mph. 2) 1 tire was 65psi; other was 40psi. 3) rubber chain safety-grommets need replacing. 4) would be nice to have a hitch locking mechanism. I had to rig something up after rascal teens 'stole' the trailer to take it on a 'joy ride(drag)' around the neighborhood. lol On the bright side, I love the new trailer hitch lock/latch system. So 'idiot-proof' even I could manage it. Thank you. :-)Timothy R.
This man called me demanding to know where the truck was even though I reserved it for 2 days, he was beyond rude. When I returned it he told me ibwas at the wrong location and gave me horrible directions to a different location. By the time I got there they had been closed about 10 minutes so I left the keys in the drop box and that a-hole charge me $56 for missing/damage with no explanation. Nothing was missing and nothing was damaged.CHARLENE B.
Le client n'a pas laissé de commentaire.Tom B.
No one was there and could not reach anyone by phone so had to use drop box. The next day my credit card was charged for a cleaning fee. We left the truck clean but since no one is there to inspect they just charge everyone a cleaning fee. I have talked with other people who have had the same experience as me.Jon W.
Appointment was for 8 am, no one showed up until 9 amDavid B.
Had to drive 40 miles to pick up the trailer and when I arrived there was no one at the facility. I waited an hour before anyone showed up. The phone number at the facility simply said@Mailbox was full!â€ The local number was not helpful either! Terrible ! Very unorganized! The man in Florence called me and told me we could pick up the trailer that morning instead of after 2pm. So when I rushed to get there. No one was there to help me. It was an extreme waste of my time. I was able to pick up the trailer after waiting over 2 hours.JAMES L.
The equipment was missing a license plate. We also had to wait for the owner to return to the premises and help us with the equipment, even though the store was supposed to be open. Otherwise, the gentleman running the store was friendly and showed us how to hitch the trailer. I could tell he was very knowledgeable and did what he could to assist.Paul M.
I've tried numerous times to contact the business about an additional $60 charge they billed my wife's credit card but they don't answer the phone or call you back when you leave a message. Horrible customer service.Christopher O.
Missed appointment plus trailer hadn't been inspected.Richard S.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.ZACHARY L.
Thank you for a perfect experience at Uhaul. Thank you for being amazing! It was wonderful doing business with you.AMBER B.
Le client n'a pas laissé de commentaire.RICHARD S.
Nothing, very helpful and friendly.eugene M.
I dropped the truck off and used the uhaul.com/share to drop off. The cell service was really bad and the uhaul website kept blacking out and I couldn't get the truck returned. After being there for 40 Mins, the website finally worked and I was able to return the truck online.JESSICA B.
Le client n'a pas laissé de commentaire.JERRY U.
Anthony is greatDANIEL C.
Be more clear on pricing. I am having a huge issue with the prices associated with the truck I rented. I was charged for 3 extra days when I should have only been charged for one extra day.Hannah M.
Le client n'a pas laissé de commentaire.LARRY P.
I had to move locations multiple times to get a uhaul cause the original on I had, had a uhaul break down before I got it so then I have to drive an hour out of my way to get a different uhaul then got charged miles cause I went over 6 miles to make it to the drop off locationCorey G.
We needed dollies and we're charge for dollies but there were no dolliesRichard O.
The ride was smooth and enjoyed it. So fast and easy. Anthony was so nice and polite. Loved the experience.JUDY J.
Le client n'a pas laissé de commentaire.Tyler N.
This location office was not open but had a large lot with a dry box for the keysPHILIP N.
Anthony worked with us on our rental. Easy pick up and delivery as well. Would recommend over and overbrittany L.
Anthony's Auto Care - 7732 was where I rented a dozen packing blankets. Anthony is one of the nicest people on earth and is a very savvy businessman. I've been dealing with Anthony for some 20 years, not necessarily for the U-Haul part of his business, but in general. You are extremely fortunate to have Anthony as a U-Haul dealer, as he is very conscientious, professional and welcoming while being a serious business man. In all the years I've known him, he is as honest as they come and always welcomes EVERYONE with one of his great big smiles. He's as astute business man that can always be trusted to do his level best to accommodate you for any reason that you have to do business with him. I was extremely grateful for the use of the blankets and was able to return them well within the 24 hour period.CATHI F.
Le client n'a pas laissé de commentaire.Mark W.
NOPE. NO UHAUL! I say stop using them and put them out of business. I would NOT recommend to a friend. I have been doing business there for years, always stuck up for the bad comments they received on UHAUL website and Facebook, BUT... I finally got to experience what others have been saying!! Rental for $29,99 a day, rented for 2 days, full insurance coverage. I DROVE ONLY 12 MILES... did you Hear that? 12 Miles. I put over 3 gallons in the truck ($12), returned it with the gas amount I had received it with and NOW THEY ARE BILLING ME FOR ALL KINDS OF CRAZY. Saying it was short on gas (well there is pictures to prove it!!, I asked for copies of the pictures which I have never received on the check out app. Billed me for an additional 9,1 gallons of gas (NINE), billed me twice for the insurance. they send me (Corporate) all kinds of emails, I told them when I turned truck in the fuel issue was wrong, I drove 12 miles. I help a family here in Florence that had a house fire, move the belongs to storage. We made 3 trips here in town. 12 miles is what I drove, with the 3+ gallons I put in and the 9 they claim they HAD to put in that is over 12 gallons of gas. So you mean to tell me their trucks get 1 mile to the Gallon? They are thieves. They don't want to do anything about this mistake? DON'T USE UHAUL PERIOD.STACY N.
Anthony was very professional, accomodating, and friendly. I will use his location again whenever the occasion arises.Terrence M.
Uhaul needs to reflect the â€œby appointment onlyâ€ policy for this locationLynni B.
Le client n'a pas laissé de commentaire.ANGELA W.
Le client n'a pas laissé de commentaire.DOREEN Z.
Le client n'a pas laissé de commentaire.DONALD B.
I showed up to pick up my rental and the equipment I payed and rented wasn't in the back of the truck. I could t ask them due to self pick up and I would like a refund on the equipment. I attempted to call you guys and the wait was over 40 minutes and hung up.Jesus P.
Awesome service!MAXWELL L.
I have rented from Anthony's many times. Never disappointed, ALWAYS HAPPY! I appreciate his service immensely!!Stacy N.
Le client n'a pas laissé de commentaire.Tim P.
Le client n'a pas laissé de commentaire.stephen C.
Anthony is the best.TERRIE D.
When I picked this unit up there was nobody available at location had to go to another location to meet owner and come back to original location to pick up trailer. Was givin an unnecessary attitude from the owner Anthony which he apologized later for. Got to my destination and there was boxes inside I had to remove to use the trailer and now just seen a cleaning charge on my account that I will be disputing. The trailer was returned in completely better condition then I picked up and I am charged for cleaning. This is not right by any means and I haul should be ashamed to have this company contracted. I continuously rent trailers I have never left a bad review period until this. My experience has always been pleasant and I would have left it alone till I seen a charge for cleaning.JOSEPH W.
Le client n'a pas laissé de commentaire.PAUL T.
Owner was very niceJAMES H.
Anthony was awesome - he was very informative, quick, and professional. He helped to adjust the mirrors, get me started, and even mopped the van after it was returned by someone else dirty before he turned it around for my rental. .Jenna I.
Le client n'a pas laissé de commentaire.DANIEL LOUIS V.
Our location was changed two times and we had to drive 48 miles one way to locate the U-Haul.Mark W.
Le client n'a pas laissé de commentaire.donna S.
Le client n'a pas laissé de commentaire.leo J.
Le client n'a pas laissé de commentaire.FREDERICK S.
Le client n'a pas laissé de commentaire.Carol E.
I WAS VERY FRUSTRATED BY THE ONLINE RESERVATION SYSTEM. My reservation was never accurate . People canceled my reservation when they should not have. Thanks to Anthony I was served properly.DALE L.
I can't think of any.CYNTHIA K.
Anthony gave me an AMazEiNg Support...thx Again Cheers PaddyPatrick M.
The owner of Anthony's Auto Care was excellent!! Very professional and made sure I was taken care of.Clayton L.
Anthony went above and beyond! Excellent customer service!DENNIS M.
Professional and friendly service from Anthony and his staff - AS ALWAYS!RICHARD C.
Le client n'a pas laissé de commentaire.PEDRO R.
Le client n'a pas laissé de commentaire.Leigh S.
Le client n'a pas laissé de commentaire.Darren H.
My Truck was there and was very clean but for some reason my 2 moving Dollys and 1 dozen blankets were not on the truck. I hired a moving company to load my truck but had a lot to do on my own and this was very difficult without the use of a dolly and blankets to protect my furniture. The rental location was closed but upon looking inside thru the window i seen the blankets and dollys so why were they not put on my truck?. That was and is a big issue and why i poorly rated Anthony's auto care. It also put me in a bad position by having to call uhaul abd explain this situation. I believe every effort should have been made to get me my requested and charged for equipment. I am yet to see if I was charged for those.Robert H.
They were locked at time of return had to call and put key in drop boxCHARLES PAUL A.
Everything was great. Anthony was accommodating and did a great job.Bryon B.
We made the reservation weeks in advance at a local uhaul location They did not have the trailer that we requested and found out less than 24 hours in advance that we had to drive 90 minutes to pick up the reserved trailer Anthony was great and very accommodatingLEE C.
Maybe explain a few things about the truck tow Glad I asked to check the lights as I noticed the flasher on one side of tow dolly did not workMarshall B.
Anthony was a terrific gentleman. He simplified our return by enabling us to return the trailer to his location rather than having to return it 40 miles farther. Thank You Anthony.Johne V.
Le client n'a pas laissé de commentaire.Christina D.
Anthony's personal customer service made everything understandable at a time of pressure. He made each item clear on the contract as we went along. Then he taught us the mechanics of the hook up and procedures. You could not have a better representative for the UHaul company. . .LINA A.
Le client n'a pas laissé de commentaire.Jayshaly M.
It would be helpful and less stressful if all the approval and check in steps could be done prior to pick-up time. I was on a tight time frame and it took over half an hour to upload the pictures and credit card info.GREG S.
Le client n'a pas laissé de commentaire.Keith L.
Le client n'a pas laissé de commentaire.SOLOMON KIM D.
On line return was easyTHOMAS D.
Take care of your customers. Horrible customer service.CHRISTOPHER K.
Anthony's in Florence is fantastic! I dropped a 26' box truck in Florence when I had contracted to deliver to Phoenix. My change in plans had the potential to cost me an additional $125+ yet Anthony had that added fee waived! Thank you Anthony, I highly recommend Anthony's in Florence!Michael D.
Le client n'a pas laissé de commentaire.LARRY G.
Le client n'a pas laissé de commentaire.Amparo J.
Le client n'a pas laissé de commentaire.Jeffery O.
Le client n'a pas laissé de commentaire.Derek W.
Call for the hours openDennis S.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Santiago Z.
Le client n'a pas laissé de commentaire.Todd M.
The problem I encountered was I was suppose to pick up the unit in Apache Junction, AZ. The night before the pick up I was informed I had to drive to a different location which was 45 minutes from where I was suppose to get the unit.cliff P.
Anthony was very courteous and friendly. I would definitely recommend this location.Michael M.
Le client n'a pas laissé de commentaire.Gerald G.
No one was there and the place was locked up completely, the return process was very long, not everyone has a smart phone my cell phone is a flip phone and the only thing that phone does is let's me talk on it.Does not take pictures or receive pictures.Richard L.